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LG Logo

4.5 cu. ft. Ultra Large Capacity TurboWash® Washer

Model # WM3770HVA

 4.5 out of 5 (107 Reviews)

Available in 2 Color(s)

Regular Price $1,319

Our Price $1,079

After Applicable Rebates

Our Price

$1,079

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Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

See how LG Washers were rated by Consumer Reports

Read the Consumer Reports rating.


Get it All Done In Less Time

Ultra-large capacity (4.5 cu.ft.) means you have the room to do more laundry in fewer loads.


Fast Forward Your Wash

Give big loads the same great clean while cutting your wash time by up to 30 minutes* with LG's enhanced TurboWash® technology.


Deep Clean With Steam

Our steam technology gently but powerfully penetrates fabrics to virtually eliminate dirt, odors and wrinkles.


For Small Loads that Can't Wait

Whether it's your kids' favorite shirt, yoga pants or a school uniform, washing a full load seems wasteful for just a few pieces. Now you can wash small loads that just can't wait with the LG SideKick Pedestal Washer or wash two loads at once to save time.


A Smarter Way to Wash

6Motion Technology uses up to 6 different wash motions to provide a smart cleaning experience that is gentle on clothes and maximizes washing performance.


Easily Maintain & Keep Fresh

TubClean Cycle is designed for easy, periodic maintenance to keep your washer fresh. The cycle uses water jets and intense heat (up to 149 degrees) to sterilize the tub and help keep your high-performing washer in tip-top condition.

Features:

  • 4.5 cu. ft. Ultra Large Capacity
  • TurboWash® Technology
  • LG Steam Technology
  • 6Motion Technology
  • Direct Drive Motor 10-Year Limited Warranty
  • LG SideKick Compatible

From the Manufacturer

Interactive Tour

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SUMMARY
Design Style Front Loader
CAPACITY
Capacity 4.5 cu. ft.
APPEARANCE
Intelligent Electronic Controls with Dual LED Display Yes
Hard Buttons Yes
Dial-A-Cycle Yes
ENERGY
ENERGY STAR® Most Efficient 2018 Yes
CEE Tier Rating 2
WASH PROGRAMS
No. of Programs 12
Wash Programs Cotton/Normal, Perm. Press, Delicates, Speed Wash, TubClean , Bulky/Large Sanitary, Allergiene , Heavy Duty, BrightWhites , Towels, Download
No. of Options 10
Options Prewash, Delay Wash, Extra Rinse, Rinse+Spin, Child Lock, ColdWash , Steam, FreshCare , TurboWash®, Add Garment
No. of Wash/Rinse Temps 5 Extra Hot, Hot, Warm, Cold, Tap Cold (All Cold Rinses)
Spin Speeds Extra High (1,300 max.), High, Medium, Low, No Spin
No. of Water Levels Automatically adjusts to the size of load
No. of Soil Levels 5
FABRIC CARE FEATURES
TurboWash® Yes
Steam Technology Yes
Allergiene Cycle Yes
Sanitary Cycle Yes
ColdWash Option Yes
CONVENIENCE FEATURES
TrueBalance Anti-Vibration System Yes
4 Tray Dispenser Prewash, Main Wash (with liquid detergent cup), Bleach, Fabric Softener
LoDecibel Quiet Operation Yes
End of Cycle Signal Yes
LoadSense Yes
Child Lock Yes
Auto Suds Removal Yes
Forced Drain System Yes
Leveling Legs 4 Adjustable Legs
Easy Loading TilTub Yes
SMART THINQ® TECHNOLOGY
SmartDiagnosis Yes (v 3.0)
NFC Tag On Technology Yes
MOTOR AND AGITATOR
Motor Type Inverter Direct Drive Motor
Motor Speed Variable
Max RPM 1,300
Axis Horizontal
MATERIALS AND FINISHES
NeveRust Stainless Steel Drum Yes
Cabinet PCM
Control Panel Plastic
Top Plate Painted
Door Rim Glass/Chrome
Door Cover Dark Blue Tinted
Available Colors White (W), Graphite Steel (V)
POWER SOURCE
Ratings UL Listed
Electrical Requirements 120V, 10 Amps
Type Electric, 60 Hz
OPTIONS/ACCESSORIES
Pedestal WDP4V
Pedestal (WxHxD) 27" x 14 1/8" x 28 2/5"
LG Sidekick Pedestal Washer WD100CV
LG Sidekick Pedestal Washer (WxHxD) 27" x 14 1/8" x 30 3/4" (50 1/2 with drawer open)
Stacking Kit KSTK1
DIMENSIONS
Product (WxHxD) 27" x 38 11/16" x 31 1/2" (51" D with door open)
Carton (WxHxD) 29 1/2" x 43 5/16" x 31 5/16"
Weight (Product/Carton) 202.8 lbs / 224.8 lbs
WARRANTY
Limited Warranty 1 Year Parts and Labor, 10 Years Motor, Lifetime on Drum
UPC 048231017480

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance


Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

10 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.

Benefits:

  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions

4.5

out of 5 (107 Reviews)

89% of reviewers recommend this product.

Performs great looks great.

Submitted by lgtpm215 - 12/8/2018

I had this product almost two months and I am completely satisfied with it. It runs quietly efficiently and with great cleaning power.

Yes, I recommend this product

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Didnt Need to Buy a New Dryer After All

Submitted by Purchaser - 11/28/2018

We had to urgently replace our washing machine which leaked into the neighbors apartment downstairs. After alot of research esp with Consumer Reports we chose the LG frontloader. We considered buying a new dryer as well as ours has not been able to get the clothes dry with just one cycle. We were pleasantly surprised when we found that the dryer is working perfectly our old washer simply didnt spin enough water out of the clothes. My only complaint with the new LG washer is the controls are not very clear and the ligthed panel is very hard to read. Otherwise we are very pleased.

Yes, I recommend this product

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Not what I expected

Submitted by Abe1 - 11/27/2018

I purchased this a few weeks ago and have had a problem that had not been fixed. The washer bounces on the spin cycle. It has been addressed three different times.

No, I do not recommend this product

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Broken From Day 1 - Water Everywhere

Submitted by Unhappy Family - 11/14/2018

We have been loyal LG customers for years so imagine the chagrin when we put this in our brand new home and it was broken from the very first test run of the machine. We are not a

No, I do not recommend this product

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Terrific Features and Easy Use

Submitted by bilmak2003 - 10/28/2018

We were looking for practical cost-effective smart product. LG provided all.

Yes, I recommend this product

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I love all the different features

Submitted by Reyn - 10/21/2018

We bought this almost a month ago and absolutely love it There are different wash types for your laundry and is everything seems to be so efficient and precise per load. cant wait to get the dryer.

Yes, I recommend this product

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convenient and the best features

Submitted by rr63 - 10/19/2018

I was skeptical about buying a front load washing machine but this the best machine I have ever owned its actually fun to wash clothes now its like a family thing when wash we all go to the washer and fill it and turn it on

Yes, I recommend this product

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Out of round drum vibration

Submitted by quality control - 10/10/2018

My initial post was removed so Ill try again. This is the first LG product Ive owned. I purchased this machine with matching dryer. After a few washes I noticed vibration during spin cycle. Vibrations got worse after a while so I reset all the feet and re-leveled the unit. This went on 2 more times before I noticed the drum itself was out of round. Even without an off-balanced laundry load the machine wasnt steady and progressively got worse. The unit was damaged upon purchase but I cannot get it replaced even though its within 30 days. I expected an undamaged unit. When the machine senses the load is unbalanced it tumbles a bit to try and re-balance. This takes away time that could be spent spinning since the loads are on a timer. I wont be purchasing any LG items in the future.

No, I do not recommend this product

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great everything

Submitted by granny4kids - 9/25/2018

great quiet washer. We replaced our 12 year old Lg washer and dryer after a good run. I wanted all the same features as my old machine but got even more. Love the load sensing feature of turbo wash only thing I miss is the light in the washer

Yes, I recommend this product

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surprised

Submitted by Tutzl - 9/23/2018

When our washer started failing it was time to go through the process of finding another great deal with the features we were looking for. I felt that the sales person was overselling the washer but we couldnt pass up the great deal being offered. Much to my surprise the machine has hit all of my expectations and much more . . . I love the front load and how much cleaner the clothes are. Between this and not taking as much water or time to wash a load has me quite impressed ~ and that takes quite a bit. I have been raving about my new friend to all that I speak with. I think my co-workers and friends are getting tired of hearing about how great our new washing machine is. The sales person definitely did not over sell this machine. Its everything and more than stated.

Yes, I recommend this product

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Washing machine

Submitted by Tims machine - 9/19/2018

I purchased this washing machine because the first one I had lasted two years I couldve gotten it fixed but I wanted the new technology. So far so good

Yes, I recommend this product

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Washer

Submitted by Whatname - 9/17/2018

I cant go into much detail just yet to early to say but it does do a very good job cleaning my clothes

Yes, I recommend this product

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Great Features

Submitted by LaShae - 9/17/2018

Bought this about 8 months ago and Have loved it since day 1 Has so many options

Yes, I recommend this product

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Soiled clothes

Submitted by Henrybear - 9/2/2018

Worst machine ever Soiled clothes are just as soiled in as at end of cycle. Have used every cycle on this machine including prewash allergen extra hot heavy soil and every name brand detergent and additive to no avail. Next step in spite of the price is to donate it.

No, I do not recommend this product

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Best washing machine I have ever had.

Submitted by Sunshine829 - 9/2/2018

I purchased this machine a few weeks ago when my front loader finally had to be retired. I had a LG front loader washing machine for many years with no problems. I purchased another LG and am loving it.

Yes, I recommend this product

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Excellent features

Submitted by bright star - 8/11/2018

I am so happy with the capacity of the washer I have a king size bed spread and it fits in the washer and dryer with no problem so now I dont have to go to the laundromat to clean it. It does a great job and in less time then my previous equipment. The model I have has more options on everything .Mine also sanitizes and I love it because we have lap dogs and they share the bed at night . So cleaning all the bedding is important to me.I made the right decision when I purchased the LG Washer/dryer stacker set.

Yes, I recommend this product

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so far so good

Submitted by leepnleo - 8/5/2018

I bought this over a month ago and it is doing a great job I like the idea of a 10 year warranty. It is reall quite and when the clothes come out they are almost dry. Final a machine that will last and be great. more to come.

Yes, I recommend this product

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Submitted by jeffthechef - 8/3/2018

I bought this LG washer and the companion dryer a few weeks ago and I love them The washer is much quieter than my previous top-loader and it is much gentler. My clothes come out clean fresh and wrinkle free.

Yes, I recommend this product

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Submitted by Tinpenny - 8/1/2018

Love my new LG washing machine. Love how it cleans

Yes, I recommend this product

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Bigger with same space and quite

Submitted by Happyboy123 - 7/21/2018

I havent found any flaws yet. User interface is best

Yes, I recommend this product

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Great quality and features

Submitted by Stephen63 - 6/29/2018

Just bought a new house. Couldnt wait to try our new appliances.

Yes, I recommend this product

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LOVE this machine

Submitted by sarah01 - 6/29/2018

This machine was a major upgrade for me and I am so glad to have made that decision. The efficiency of the machine is amazing. It has cut my drying time in half because it spins so well. I have used the Allergiene setting to wash some older pillows that I had in the travel trailer. They look like new

Yes, I recommend this product

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Overall Impressive

Submitted by Julie H - 6/28/2018

I have had this combo for about 1 month. It is wonderful. I love all of the features. I loves the capacity and it easily manages our busy family of 5.

Yes, I recommend this product

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LG 4.5 turbowash Graphite Steel

Submitted by Rocky82 - 6/28/2018

Looks great and works just as good. I can thoroughly wash a normal load of laundry in around 30 minutes and cleaned my king size comforter very well on the bulky large setting. I would highly recommend this washer to anyone.

Yes, I recommend this product

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Great upgrade for our home

Submitted by Bixie89 - 6/28/2018

I managed to convince my husband to give a side loading washer a try and we replaced our faithful top loading beast with this new sleek LG washer. We love it It makes almost no sound at all.

Yes, I recommend this product

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Submitted by Oly1959 - 6/25/2018

I bought this because a friend highly recommended it

Yes, I recommend this product

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Excellent washer

Submitted by mykie4 - 6/22/2018

I was nervous about purchasing a front load machine due to reading mixed reviews. I am so glad I bought this machine. It cleans better than my 2 previous top load machines. The features and the size of the wash drum make washing clothes for a family of 5 so easy. The cost of the machine is well worth it plus the fun song it plays when the wash is done makes me smile

Yes, I recommend this product

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LG

Submitted by donna J G - 6/16/2018

I bought this about 2 months ago the only thing I dont like is that it is very loud during the spin cycle

Yes, I recommend this product

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Recommend by service technician

Submitted by Nonchalant - 6/11/2018

So far so good on this washer. Todays appliances dont last.. The last washer I purchased lasted almost 10 years to the day. The previous washer was even less than 10 years. I dont want to imply Im old but my parents bought washers that lasted 20 years. A service tech suggested this washer I like it. Simple operate and looking forward to pass it down to my daughter.

Yes, I recommend this product

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Advanced washing

Submitted by Basss - 6/10/2018

This is one of the highly rated washers Ive ever seen. My wife loves it. Considering the quality and options of wash this was the best Additions to our laundry. Looks great as well

Yes, I recommend this product

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Quiet and quick

Submitted by Scuy - 5/15/2018

Happy with purchase. Quiet and quick. Gets the job done.

Yes, I recommend this product

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Efficient. All the program I need...and more.

Submitted by Broflcwa - 5/12/2018

Ive only had it for a month so I cant assess durability. But I can attest to its efficiency quiet operation clear controls drying efficiency. Were confident we made a good choice.

Yes, I recommend this product

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Excellent

Submitted by Liby - 5/11/2018

I bought this product 3wks ago and i love it i has lots of features in it.

Yes, I recommend this product

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Great addition to our laundry room

Submitted by LiannaS - 5/5/2018

Since we got this machine doing laundry has become more enjoyable. With the prewash and the ability to select how soiled clothes are ensures that the clothes come out of the wash without any lingering stains or clinging deodorant smells in the underarms.

Yes, I recommend this product

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Review for New LG Washer

Submitted by DKG0 - 5/4/2018

I had an LG Front load prior to my recent purchase. I really liked that unit and am hoping this one will be just as good and better.

Yes, I recommend this product

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Great machine with super features.

Submitted by DEE12 - 5/2/2018

Had an LG before and wanted another one just like it. Very happy with the new features.

No, I do not recommend this product

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GO TURBO

Submitted by Fazio - 5/2/2018

This washer is everything and more We just really Love it The turbo wash setting is by far the best feature to us. not that we have huge family but with six adults in the house laundry is done on a frequent basis and the turbo wash feature cuts laundry time in half if not a touch over that Again we just love this washer and we have only owned for a total of forty three days thus far

Yes, I recommend this product

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LG - Washer -

Submitted by pritesh - 5/2/2018

Overall an Excellent Quality Product. However the Piece that i received had an issue with all the LEDs not lighting up when you change the cycle so seems to be a defective panel. It is more of an inconvenience to replace the model but LG was kind enough to replace them at no costs.

Yes, I recommend this product

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Great features

Submitted by EC318 - 5/1/2018

This washing machine is quiet and cleans the clothes very well It has exceeded expectationsmy family is very satisfied with it.

Yes, I recommend this product

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Great washer

Submitted by Benny D - 4/23/2018

This washing machine has exceeded expectations. Its quiet and cleans the clothes very well. I really like the many options and features and the large capacity allows for versatility in what can be washed. I highly recommend

Yes, I recommend this product

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Very Happy

Submitted by Kay314 - 4/22/2018

Our new LG washer and drier were easily installed and are easy to use. They are much more energy efficient than our old ones. I highly recommend LG.

Yes, I recommend this product

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Fast and quiet

Submitted by Rykel - 4/21/2018

This is so quiet and so fast it blows my old washer away.

Yes, I recommend this product

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Cleaning performance is excellent.

Submitted by Chewie - 4/20/2018

Clothes clean well with Turbo Wash. Spin speed at higher end does get clothes dryer.

Yes, I recommend this product

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Modern easy and fantastic

Submitted by Ankir - 4/18/2018

Wow I am so impressed with my new LG washer and dryer. Easy to use yet lots of options for optimizing the care of my clothes. I am single so was worried about owning a large unit. The small load feature is great. I have washed several loads of towels used on my 110 pound muddy dog no sweat. I also splurged on the delicate/ hand wash drawer unit. I could not be more happy with the LG washing machine

Yes, I recommend this product

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To be determined

Submitted by jaytee69 - 4/14/2018

This is my second LG washer same model in 7 years. Overall a good machine but the first had some issues but mainly user issues. The main flaw with the first model was the odor from standing water.

Yes, I recommend this product

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Submitted by Gary d lofty - 4/9/2018

Love this product wish it would stay I same place though

Yes, I recommend this product

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Great features

Submitted by acurtin947 - 4/5/2018

I have had this washer for a few weeks and I love the features. It has so many options for different types of fabrics and loads. My clothes are cleaner and are handled more gently.

Yes, I recommend this product

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Its quiet Cleans great

Submitted by Jody12 - 4/4/2018

Works great quiet turbo cycle is great wish we had the door opening the other way didnt pay attention to that

Yes, I recommend this product

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Does a very good job

Submitted by Rozi - 4/3/2018

This washer replaced one I had for over 15 years so it is a whole new world. That means my review doesnt count for much because I really have nothing to compare it to.

Yes, I recommend this product

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Very impressed

Submitted by Christine44 - 4/2/2018

I replaced my previous LG purchased in 2003 with this newer model and absolutely love it I went with the graphite color which is really pretty. I even purchased the sidekick built into the pedestal and run both simultaneously. Now Im just waiting for my 2003 dryer to go so I can complete the set.

Yes, I recommend this product

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At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:

Dishwashers

Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).

Refrigerators

Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.

Removals

Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

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  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • GOOD STOCK RETURNS
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • DEFECTIVE MERCHANDISE
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • DAMAGED MERCHANDISE
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • BILLING TERMS AND CONDITIONS
  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • STORAGE CHARGES
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • CREDIT CARD PAYMENT
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • FINANCING PAYMENT
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • CASH/CHECK PAYMENT
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • SALES TAX
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Bosch Kitchen Appliance Package

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
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About Us

See how LG Washers were rated by Consumer Reports

Read the Consumer Reports rating.


Get it All Done In Less Time

Ultra-large capacity (4.5 cu.ft.) means you have the room to do more laundry in fewer loads.


Fast Forward Your Wash

Give big loads the same great clean while cutting your wash time by up to 30 minutes* with LG's enhanced TurboWash® technology.


Deep Clean With Steam

Our steam technology gently but powerfully penetrates fabrics to virtually eliminate dirt, odors and wrinkles.


For Small Loads that Can't Wait

Whether it's your kids' favorite shirt, yoga pants or a school uniform, washing a full load seems wasteful for just a few pieces. Now you can wash small loads that just can't wait with the LG SideKick Pedestal Washer or wash two loads at once to save time.


A Smarter Way to Wash

6Motion Technology uses up to 6 different wash motions to provide a smart cleaning experience that is gentle on clothes and maximizes washing performance.


Easily Maintain & Keep Fresh

TubClean Cycle is designed for easy, periodic maintenance to keep your washer fresh. The cycle uses water jets and intense heat (up to 149 degrees) to sterilize the tub and help keep your high-performing washer in tip-top condition.

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