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LG Logo

26 cu. ft. Door-in-Door® Refrigerator

Model # LSXS26366D

 4.4 out of 5 (153 Reviews)

Available in 2 Color(s)

Regular Price $2,089

Our Price $1,647.90

After Applicable Rebates

Rebate(s): $50

Our Price

$1,647.90

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Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

Rated Highest in Customer Satisfaction

LG was ranked highest in customer satisfaction with side-by-side refrigerators in 2018, and highest in customer satisfaction with 2-door top-mount freezers, 5 years in a row.


The Look You Love Without the Fuss.

Now you can have all of the things you love about stainless, without the need for special cleaners or constant attention. LG's PrintProof fingerprint and smudge resistant finish easily wipes clean with a soft, dry cloth for a distinctive kitchen that handles real-life in style.


Easy Access to Family Favorites

For those fly-by visits to the refrigerator, the Door-In-Door® feature allows you to get in and get out providing easy access to beverages and snacks. Only LG Door-In-Door® models include bonus door bins for added organization and storage.


Extend Food Freshness While Conserving Energy

Door-in-Door® with ColdSaver Panel acts like a barrier keeping cold air in where it matters most - in the inside - giving you peace of mind that food will stay fresh longer. It reduces cold air loss helping keep food fresher longer while conserving on precious energy.


Free up some space.

The LG SpacePlus® Ice System is on the inside door, freeing up valuable space in the fresh food shelf compartments. More space means you can store more food.


SPACE WHEN YOU NEED IT.

Get more space for groceries in a great feature-packed refrigerator. Nothing beats the convenience of having more food when you need it, and with a generous 26 cu. ft. of space, you'll have room and room to grow.

Features:

  • 26 cu. ft. Capacity
  • PrintProof Finish
  • Door-in-Door®
  • SpacePlus® Ice System

From the Manufacturer

Interactive Tour

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SUMMARY
Refrigerator Type Door-in-Door®
Total Capacity 26.1
Ice & Water Dispenser Yes
Standard Depth Yes
CAPACITY
Refrigerator 16.90 cu. ft.
Freezer 9.20 cu. ft.
Total 26.1 cu. ft.
FEATURES
Ice & Water Dispenser Yes
Door-in-Door® Yes
Dispenser Type Vertical
Ice System SpacePlus®
Daily Ice Production 3.5 lbs / 4.1 lbs (IcePlus )
Ice Storage Capacity 4.5 lbs
Water Filtration System LT800P
Multi-Air Flow Cooling Yes
Smart Cooling® Yes
Temperature Sensors 5
Display Type Smooth Touch Control / White LED
Temperature Controls Digital
Door Alarm Yes
Child Lock Yes
LoDecibel Quiet Operation Yes
Auto Closing Door Hinge Yes
REFRIGERATOR
No. of Shelves 4
Shelf Construction Tempered Glass
Crisper Bins 2
Refrigerator Light Premium LED
REFRIGERATOR DOOR
No. of Shelves/Bin 9 (Including Door-in-Door®)
Door Bin Construction Clear
Dairy Corner Yes
FREEZER
No. of Shelves 3
Cantilevered Shelves Yes
Shelf Construction Tempered Glass
Freezer Light Premium LED
FREEZER DOOR
No. of Shelves/Bins 3
Door Bin Construction Clear
MATERIALS AND FINISHES
Contour Door Yes
Hidden Hinges Yes
Surface Stainless Steel/Coated Metal
Back Flush & Metal Cover Over Mechanical Parts
Available Colors Stainless Steel (S), Black Stainless Steel (D)
Handles Matching Commercial Handles
SPECIFICATIONS
Depth with Handles 36 5/16"
Depth without Handles 34"
Depth without Door 29 1/16"
Depth (Total with Door Open) 51 1/8"
Height to Top of Case 69 3/8"
Height to Top of Door Hinge 70 1/4"
Width 35 7/9"
Width (Door Open 90° with Handle) 44 1/5"
Width (Door Open 90° without Handle) 39 1/2"
Installation Clearance Sides 1/8", Top 1", Back 2"
Weight (Unit/Carton) 304 lbs. / 328 lbs.
Carton Dimensions (WxHxD) 38 1/2" x 72 1/4" x 37 31/64"
WARRANTY
Limited Warranty 1 Year Parts and Labor, 5 Years on the Sealed System (Parts & Labor), 5 Years on the Compressor (Parts & Labor), 6-10 Years on Linear Compressor (Parts Only)
UPC 048231787352

LG Spring Kitchen Bundle Rebate

  • Rebate Ends: 4/24/2019
  • Must be postmarked by: 5/24/2019
  • Description: Receive a 10% back rebate with purchase of qualifying 4-piece LG and LG STUDIO Kitchen Major Appliance Bundle. Rebate form must be postmarked by 5/24/2019.
  • Download Rebate Form

LG Buy More Save More Delivery and Installation Rebate

  • Rebate Ends: 3/31/2019
  • Must be postmarked by: 5/31/2019
  • Description: Enjoy exclusive rebate savings with purchase of qualifying LG Appliances. Rebate form must be postmarked by 5/31/2019.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance


Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

10 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.

Benefits:

  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions

4.4

out of 5 (153 Reviews)

83% of reviewers recommend this product.

Frig savings feature

Submitted by Marymesquite - 3/16/2019

We bought this 3 weeks ago and the frig savings feature and how quiet it is

Yes, I recommend this product

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It has all the features we were looking for

Submitted by Bruce Carswell - 3/9/2019

I bought this item a month ago and it is worth the value

Yes, I recommend this product

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Submitted by DLGN 123 - 3/5/2019

I have only had this refrigerator for about 3 weeks. So far I am happy with it.

Yes, I recommend this product

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Not a happy camper

Submitted by mguinn2730 - 2/26/2019

Loved this product while it worked. It has shut down after year 2. I have been getting the run around from the call center that deals with the service calls. This is a lot of money to invest in a product with such a limited lifespan.

No, I do not recommend this product

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I LLLLOOOOOVVVVVEEEEE MY NEW FRIDGE

Submitted by MzSheba - 2/23/2019

I shopped around for about 2 months before I decided on the LG fridge. I was dead set on a French door fridge but when I went to the store and saw this one I made up my mind. Its a spacious has plenty of shelves and gets everything nice and cold. My fruits and veggies stay fresh and the black stainless steel is beautiful and no fingerprints. The only complaint is the water comes out at a weird angle. Other than that I absolutely love this fridge.

Yes, I recommend this product

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Door in Door

Submitted by Terry S - 2/21/2019

Purchased this LG door in door a couple of weeks ago . Best refrigerator with so much room and so quiet. Also like the black stainless color.

Yes, I recommend this product

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Not good

Submitted by CedarCounty - 2/16/2019

We have had this refrigerator for less than 3 years and it already has gone out. We were unable to have it repaired. We also had to replace the freezer door because the outside coating peeled off. The reps we talked to were somewhat helpful but none of them seemed to know what the other ones had already done or told us they were going to do. They did finally do something but it was an ordeal

No, I do not recommend this product

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Love the grab an go door

Submitted by Tweety Bird - 1/30/2019

We purchased our LG side by side a couple of weeks ago. ModelLSXS26366D We really like the Grab-N-Go door. Its nice to have the items you use a lot right in front of you at or just above waist level. Also we really like the Black Stainless finish. We also enjoy having the ice maker and water dispenser. I did however think the water filter would make the water taste more like bottled water. Finally the extra space in the refrigerator and freezer is nice to have also. Very happy with this purchase.

Yes, I recommend this product

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Complete Fail

Submitted by lgfrig2019 - 1/28/2019

We have had this LG refrigerator LSXS26366D for less than 2 years. We have had it for 1 year and 3 months to be exact. The refrigerator is already broken. The freezer wont get cold and the refrigerator is 20 degrees higher than what it should be. Upon this happening Ive found out that the compressor is designed to fail. I will never purchase another LG refrigerator.

No, I do not recommend this product

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So far so good

Submitted by ChadLKW - 1/28/2019

Fridge was an easy install door functions are very easy. Fridge has clean lines and easy to open and close. Temps seem to steady on fridge and Ice. Only been installed about 1 month so we will see but as of now I would say 5 stars. Love the door in door option. Ive always had good success out of LG products.

Yes, I recommend this product

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Submitted by Bzinga - 1/27/2019

I love my LG refrigerator. I am amazed each time I go in my kitchen at the beauty and I am happy that there is a place for all of my food

Yes, I recommend this product

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Cool fridge

Submitted by PBren - 1/25/2019

This fridge keeps our veggies and food cooler and longer than anything weve seen in years Great technology and love the door-in-the-door feature Really convenient

Yes, I recommend this product

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Nice Looking But Noisy

Submitted by Ronald S - 1/22/2019

NIce looking refrigerator with many cool features but it is rather noisy. It makes a pulsating sound when the compressor kicks in. Its quite annoying.

No, I do not recommend this product

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Buyer beware

Submitted by Unhappy never to return - 1/20/2019

After less than a year of ownership the ice maker quit working.. Inlet water line freezes solid. Now less than 3yrs of ownership the compressor quits and lost hundreds of dollars worth of food.. Will never buy another LG product.. Sad

No, I do not recommend this product

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Submitted by Tom Cowan - 1/18/2019

We brought this LG black stainless refrigerator a LG microwave in black stainless the colors dont match The microwave has more metallic color in paint. We also have a LG double over on backorder from Lowes and now wondering how its color will match. Not happy after replacing all 3 kitchen appliances. We bought all one brand thinking the colors would match.

No, I do not recommend this product

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All Good

Submitted by hootnnan - 1/15/2019

This fridge is great. I have never had vegetables fruit stay fresh for so long. Even the milk lasts longer The door-in-door is a great place to grab creamer drinks condiments. I have no complaints at all Thanks for great product

Yes, I recommend this product

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Not happy with this purchase

Submitted by Kekey - 1/15/2019

I purchased this refrigerator a little over two years ago to replace my 20 year old ge refrigerator not that my ge stop working but I remodeled my kitchen and replaced all my major appliances with stainless steel. Now as of Saturday January 122019 I know longer have a working refrigerator due to the compressor no longer works. I have no way to preserve my food which is now a total lost. I need help and a quick fix to this problem. No refrigerator should go bad in such a short period and no one should have to replace this much food due to a flawed compressor. I am now without a refrigerator and not sure when it can be repaired. Unable to replace at this time due to my husband not working because he is a federal employee.

No, I do not recommend this product

Wife and I love the refrigerator

Submitted by Terry L C - 1/3/2019

Have had about 3 wks now and after leveling and hooking up ice maker which was my first install we are very pleased with our LG frig very happy with it.

Yes, I recommend this product

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many great features BUT .....

Submitted by ifican - 1/2/2019

That water dispenser Surprised me? Who Engineered that? Why ?

No, I do not recommend this product

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Sleek look

Submitted by Cooking67 - 12/29/2018

Love it except cant make the the shelves taller for a very tall pitcher. Only negative I can think of.

Yes, I recommend this product

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Door inside of door

Submitted by MJK12 - 12/26/2018

Really enjoy the door in door feature very handy.

Yes, I recommend this product

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Great Refrigerator Thus Far

Submitted by MRGH - 12/26/2018

The refrigerator is beautiful. However the glass shelfs often concerns me. As long as it doesnt breaks I give this refrigerator the rating of a 5. Now weve only had refrigerator for a month or so so the final result isnt in yet. And thats why I gave it a rating of 4 out of 5. And the temperature is great.

Yes, I recommend this product

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Great style

Submitted by Karl1 - 12/23/2018

My wife loves the look and the third door. She can get what she needs without opening the entire door.

Yes, I recommend this product

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My new fridge

Submitted by Bob72 - 12/23/2018

Pretty satisfied with the LG. My only concern is the design of the water dispenser. Not user friendly as it looks like you would push under the spout but that is for ice only. Not much room for the glass and water can spray on the floor

Yes, I recommend this product

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Terrific features

Submitted by Catskat - 12/23/2018

We love our new fridge in a fridge the door in a door option is very helpfull.

Yes, I recommend this product

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Size

Submitted by Chery47 - 12/17/2018

Got this refrigerator a few weeks ago and so far I really like it. It has alot of room and runs very quiet. Have not gotten the water line in yet so dont know about icemaker.

Yes, I recommend this product

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New frig.

Submitted by Temm78 - 12/8/2018

So far so good. We enjoy the ice maker and dispenser in door. Also the smaller door inside the door is very handy. It will be interesting to see if everything will still work 10 years from now. Our last refrigerator lasted 20 plus years.

Yes, I recommend this product

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GREAT SIDE BY SIDE

Submitted by SCOUT234 - 12/3/2018

WE HAVE HAD THIS FOR ABOUT A MONTH AND REALLY LOVE THE DOOR IN DOOR FEATURE. REALLY DID A LOT OF RESEARCH AND THIS KEEP COMING BACK TO US AS WE ALSO SHOPPED AROUND AND OPENED THEM UP IN THE STORES.

Yes, I recommend this product

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Submitted by Big Leonard - 11/27/2018

We brought this LG refrig. a few weeks ago never regretted buying

Yes, I recommend this product

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Perfect for our lifestyle

Submitted by lunafish24 - 11/25/2018

We bought this refrigerator because of the ability to open a door to get out drinks without opening the entire refrigerator. This is so perfect for us because we often want a drink or milk or something quick. Also once the entire refrigerator is open there is plenty of room and you can see everything. I also love the ice maker and the water dispenser. The crushed ice is just right I find it easy to use. The surface of my refrigerator is the black stainless. One thing I did not know is that the finish does not allow me to put magnets on the doors. Just as well looks very clean. A considerable upgrade so very worth the price.

Yes, I recommend this product

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Great refrigerator

Submitted by Slpa - 11/12/2018

We bought the refrigerator about 2 months ago. I love the door in door feature. Its very convenient to get everyday items without opening up the entire door. It doesnt have a deli drawer which my other refrigerator had and I do miss that. Overall I am happy with it

Yes, I recommend this product

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Ice Maker does not work

Submitted by Danielin808 - 11/12/2018

The Ice Maker stopped working. We are very unhappy with this LG refrigerator.

No, I do not recommend this product

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LoveLoveLove my new refrigerator

Submitted by Kay007 - 11/12/2018

1st time purchasing a LG appliance and I must say I have absolutely no regrets

No, I do not recommend this product

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LSXS26366D

Submitted by TIGER HILL - 11/3/2018

I BOUGHT THIS 6 MON AGO AND MY ICE MAKER WORKS WHEN IT GET READY HELP

No, I do not recommend this product

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Nice size

Submitted by Philly Ray - 10/29/2018

I love all the room and the second door for cold drinks

Yes, I recommend this product

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Submitted by Kaberry - 10/25/2018

The ice maker barely holds any ice and is really really slow on making ice. The shelves dont make sense - to hold a tall pitcher leaves you with one shelf that has a couple inches of room. Does not make sense

No, I do not recommend this product

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Refrigerator Compresser Failed

Submitted by RCDBP - 10/25/2018

We bought this product in September 2017 and loved the looks and convenience of the refrigerator until last Saturday when the compressor went out It would seem to us that a compressor should last more than 13 months Very unhappy as now we are without the use of the product for at least 10 days or so until the part comes in and gets reinstalled. I have had many refrigerators in my life and this is the first time a compressor has ever gone out - and only after a year?

No, I do not recommend this product

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Luv the door in door .

Submitted by Roe 7 - 10/18/2018

I have had mine a little over a month I really like it has a lot of room . I luv the water filtering system the only things that is a little of what I dont like it make more noise than I had with my other refrigerator and have to have a technician come to change the Led light . I wasnt told that when I purchased it . Other than that I luv it .

Yes, I recommend this product

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really like the grab goo door.

Submitted by unch1 - 10/9/2018

this fits my house perfectly.I have a very tight kitchen most refrigerators are to big

Yes, I recommend this product

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Water Dispenser

Submitted by Go Navy - 10/7/2018

I bought this refrigerator two 2 days ago and it has stopped dispensing water. Disconnected water line and reconnected because I thought it might be a bubble in the line. Dispensed for one day and stopped again. Great looking refrigerator other than that

No, I do not recommend this product

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great features

Submitted by Debby44 - 10/1/2018

we recieved our new refrigerator a few weeks ago and so far we love it. i really like the door in the door feature.

Yes, I recommend this product

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Submitted by Babalu - 9/25/2018

I like the design of door in door side by side refrigerator . Look very nice and good quality

Yes, I recommend this product

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Fridge leaking and no service follow up

Submitted by Johnymack - 9/21/2018

Bought refrigerator 2 weeks ago and it began leaking minutes after plugging into power. Still waiting for service to contact me to set up repair.

No, I do not recommend this product

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LOVE IT

Submitted by alanis - 9/13/2018

This was my first big purchase for my first home and I love it Everyone talks about it when they see how it opens because its different. One year later and I still love it as much as I did a year ago

Yes, I recommend this product

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The features are great just what I was looking for

Submitted by Louvegas - 8/21/2018

Delivered on Aug 10. Love the look and all the features. Love the ice maker in door gives more room in freezer section

Yes, I recommend this product

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Would be great if not for icemaker

Submitted by 1flossy - 8/16/2018

I purchased this unit because I had so much issue with icemaker wanting to leak and at times stopping on my Samsung. I decided to go with a different model and maker. I love the design but the icemaker on this unit is a big disappointment. It does not make enough ice for some reason. If 3 people use the ice in this unit it will run out in one day. Wont even make it the whole day. I have to buy ice and put in another freezer just so I can have enough ice for me to eat. I love eating ice and I work all day so its not even like Im there all day.

No, I do not recommend this product

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Great refrigerator

Submitted by sarah101 - 8/13/2018

This refrigerator is exactly what we were looking for It has so much room inside space for everything The door in door feature is so convenient for just grabbing a quick drink The freezer is very spacious as well. Very pleased

Yes, I recommend this product

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Happy with purchase

Submitted by Guttruck - 8/12/2018

Size and build quality seems good. The lighting is excellent and I love how the ice and water are two separate buttons one over the other. It did come with a faulty valve and leaked water immediately after hookup which is so far the only issue ive experienced and the reason for 4 stars and not 5.

Yes, I recommend this product

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Great Refrigerator

Submitted by Diana61 - 8/11/2018

Brought this refrigerator a couple of weeks ago. Love love it. the only I see is that it doesnot a cpmpartment for deli meats etc. I can work around it. Still love it. This is my second LG refrigertor the other one is French Door style. Love the styling of the Lgs.

Yes, I recommend this product

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Beautiful fridge

Submitted by Dillon24 - 8/10/2018

Just bought my new fridge. Door in door is very heavy. Entire door closes on its own and sounds a alarm if left open. BUT the small outer door is hard to close and isnt attached to alarm. So it has been left open several times. Can NOT just grab ice from bin. Have to use dispenser if you want to add ice. Not convenient.

Yes, I recommend this product

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At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:

Dishwashers

Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).

Refrigerators

Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.

Removals

Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

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  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • GOOD STOCK RETURNS
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • DEFECTIVE MERCHANDISE
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • DAMAGED MERCHANDISE
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • BILLING TERMS AND CONDITIONS
  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • STORAGE CHARGES
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • CREDIT CARD PAYMENT
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • FINANCING PAYMENT
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • CASH/CHECK PAYMENT
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • SALES TAX
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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4-Piece Bosch Kitchen Appliance Package Includes:
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About Us

Rated Highest in Customer Satisfaction

LG was ranked highest in customer satisfaction with side-by-side refrigerators in 2018, and highest in customer satisfaction with 2-door top-mount freezers, 5 years in a row.


The Look You Love Without the Fuss.

Now you can have all of the things you love about stainless, without the need for special cleaners or constant attention. LG's PrintProof fingerprint and smudge resistant finish easily wipes clean with a soft, dry cloth for a distinctive kitchen that handles real-life in style.


Easy Access to Family Favorites

For those fly-by visits to the refrigerator, the Door-In-Door® feature allows you to get in and get out providing easy access to beverages and snacks. Only LG Door-In-Door® models include bonus door bins for added organization and storage.


Extend Food Freshness While Conserving Energy

Door-in-Door® with ColdSaver Panel acts like a barrier keeping cold air in where it matters most - in the inside - giving you peace of mind that food will stay fresh longer. It reduces cold air loss helping keep food fresher longer while conserving on precious energy.


Free up some space.

The LG SpacePlus® Ice System is on the inside door, freeing up valuable space in the fresh food shelf compartments. More space means you can store more food.


SPACE WHEN YOU NEED IT.

Get more space for groceries in a great feature-packed refrigerator. Nothing beats the convenience of having more food when you need it, and with a generous 26 cu. ft. of space, you'll have room and room to grow.

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