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LG Logo

28 cu.ft. Smart wi-fi Enabled French Door Refrigerator

Model # LFXS28968S

 4.5 out of 5 (177 Reviews)

Available in 2 Color(s)

Regular Price $2,859

Our Price $1,995.99

After Applicable Rebates

Rebate(s): $100

Our Price

$1,995.99

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Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

The Look You Love Without the Fuss.

Now you can have all of the things you love about stainless, without the need for special cleaners or constant attention. LG's PrintProof fingerprint and smudge resistant finish easily wipes clean with a soft, dry cloth for a distinctive kitchen that handles real-life in style.


Think you'll run out of ice" Think Again.

From making extra ice for tonight's dinner party to getting smartphone notifications when the door is left open, use the LG SmartThinQ® app to control key features and get important notifications from any-where. It even works with the Google Assistant and Amazon Alexa, so you can operate smart features with your voice.


Store More.

Stock-up and store everything you need. With a cavernous 28 cubic feet of space, this LG French Door refrigerator gives you ample space for all of your family's favorite foods and keeps them conveniently organized and within reach.


Most shelf space.*

Ice makers are great, but not if it means you can't fit all of your food in the fridge. The Slim SpacePlus® Ice System provides more shelf space and allows even more space for door bins.

Features:

  • 27.9 cu. ft. Capacity
  • PrintProof Finish
  • SmartThinQ® Technology
  • Door Cooling+
  • Slim SpacePlus® Ice System

From the Manufacturer

Interactive Tour

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SUMMARY
SmartThinQ® Yes
wi-fi Enabled Yes
CAPACITY
Refrigerator (cu.ft.) 18.6
Freezer (cu.ft.) 9.3
Total (cu.ft.) 27.9
FEATURES
Energy Consumption (kWh/Year) 726
ENERGY STAR® Qualified Yes
WATER & ICE SYSTEM
Ice & Water Dispenser Yes
Dispenser Type Integrated
Daily Ice Production (lbs) 3.5
IcePlus Production (lbs) 3.8
Ice Storage Capacity (lbs) 2.5 + 4.0
Ice System Slim SpacePlus®
Dispenser Light Yes
Water Filter LT1000P
COOLING
Linear Compressor Yes
Smart Cooling® System Yes
Multi-Air Flow Cooling Yes
Temperature Sensors 6
Fresh Air Filter Yes
Evaporator Yes
CONVENIENCE
Display Type Membrane / White LED
Temperature Controls Electronic/Digital
Door Alarm Yes
Child Lock Yes
Auto Closing Door Hinge Yes
LoDecibel Quiet Operation Yes
REFRIGERATOR
No. of Shelves 4 Split(3 Fixed+1Folding)
Folding Shelf 1
Cantilevered Shelves Hybrid Cantilevered
Shelf Construction SpillProtector Tempered Glass
Crisper Bins 2 Humidity Crispers
Glide N' Serve® Drawer Yes
Refrigerator Light Ceiling LED
REFRIGERATOR DOOR
No. of Bins 6 Total (2 Adjustable Gallon Sized)
Door Bin Construction 1 Piece (Clear)
FREEZER
Door Type Pull Drawer
Drawers 2-Tier Organization
DuraBase Solid Drawer Base Yes
Drawer Divider Yes
Freezer Light LED Lighting
Freezer Handle SmarPull Handle
MATERIALS AND FINISHES
Contour Door Yes
Hidden Hinges Yes
Surface Smooth
Back Flush & Metal Cover Over Mechanical Parts
Handles Matching Commercial Handles
Available Colors PrintProof Stainless Steel, Black Stainless Steel
DIMENSIONS / CLEARANCES / WEIGHTS
Depth with Handles 36 1/4"
Depth without Handles 33 3/4"
Depth without Door 29 7/8"
Depth (Total with Door Open) 48 1/4"
Height to Top of Case 68 3/8"
Height to Top of Door Hinge 69 3/4"
Width 35 3/4"
Width (Door Open 90 with Handle) 44 1/4"
Width (Door Open 90 without Handle) 39 1/4"
Installation Clearance Top 1", Back 2"
Weight (Unit/Carton) 305 lbs. / 330lbs.
Carton Dimensions (WxHxD) 38" x 73" x 39"
LIMITED WARRANTY
Parts & Labor 1 Year
Sealed System (Parts & Labor) 5 Years
Compressor (Parts & Labor) 5 Years
Linear Compressor (Parts Only) 6-10 Years
UPC CODES
UPC 048231794862

LG Buy More Save More Delivery and Installation Rebate

  • Rebate Ends: 11/30/2018
  • Must be postmarked by: 1/31/2019
  • Description: Enjoy exclusive rebate savings with purchase of qualifying LG Appliances. Rebate form must be postmarked by 1/31/2019.
  • Download Rebate Form

LG Black Friday Kitchen Bundle Offer

  • Rebate Ends: 11/29/2018
  • Must be postmarked by: 12/29/2018
  • Description: Receive up to a $350 rebate with purchase of 4 or more qualifying LG and LG STUDIO Kitchen Major Appliances. Rebate form must be postmarked by 12/29/2018.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance


Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

10 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.

Benefits:

  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions

4.5

out of 5 (177 Reviews)

88% of reviewers recommend this product.

LFXS28968S Refrigerator

Submitted by Mickey47 - 11/14/2018

Just moved to another state. My other LG fridge I had to leave behind which was 8 years old and I just loved it So I had to buy other one I missed it so. This is even bigger and much nicer. Love the pull out drawer water and ice machine. Love the double doors for getting food platters and trays in. Its great

Yes, I recommend this product

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Submitted by Tim Ra - 11/10/2018

It cools great and looks great but every so often I have to bump it to stop it from rattling

No, I do not recommend this product

Great product/buy

Submitted by Specsman - 11/10/2018

Chose LG after month of looking at specs and all other manufacturers. It has performed quietly cleanup is easy and looks great.

Yes, I recommend this product

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Submitted by Lorri73 - 11/4/2018

I love my frig except disappointed split shelf could only go on right side. Wish one or two of shelves would slide

Yes, I recommend this product

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Submitted by nxsoren - 11/3/2018

Love the SPACE The door ice cube make leaves lots of shelf room. Cant believe the SPACE in the freezer. the drawer provide good management of freezer space.

Yes, I recommend this product

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Lots of space

Submitted by Sue1234 - 11/2/2018

We purchased this about a month ago and are pleased with it. It is much quieter than our previous counter depth unit. We can fill our coffee pot with the filtered water in the door now too. I like the smaller ice maker in the door which allows for shelf storage inside. I wish the shelf storage on the right side was a bit more adjustable as tall wine bottles will not stand up and clear the shelf above.

Yes, I recommend this product

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What else could go wrong?

Submitted by No no Nanette - 10/30/2018

My first LG refrigerator had door closing issues. The flap on the left wasnt working. Store sent new door to fix the problem and that too wouldnt close. Then store sent brand new replacement. Now Ive had issues with water not shutting off sensor. I then called LG and they told me how to fix apparently Im not the only one with issues. too expensive for issues to keep occurring.

No, I do not recommend this product

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Great dependable machine

Submitted by K78333 - 10/28/2018

Been a LG fan for my appliances for years and so far have never been disappointed.

Yes, I recommend this product

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Looks great

Submitted by Vick204 - 10/23/2018

I bought this a few weeks ago and I love it I really like where the ice maker is

Yes, I recommend this product

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Only 3 complaints

Submitted by Gperson - 10/18/2018

The drawers are really nice especially the lower wide drawer. The in-door ice machine allows for more usable shelf space and the freezer down below is a good size and a must have. I have only three complaints and I hope LG is listening because they are obvious design issues that could have should have been addressed before selling these. 1. The doors are LOUD when closing and the right door doesnt close itself and stays just slightly opened if not pushed deliberately to close. Under the right door hinge is a plastic spring designed to keep the door closed tight but also hinders the closing process and stops the door from naturally closing. I removed it and the door closed naturally but not tightly so I added it back. A better hinge spring design is needed. 2. The shelves are sloppy and warp easily. They sag towards the middle even when empty. The center where two shelves join never stays connected and one shelf or the other drops lower at the center. I have to DUCT TAPE the two together to keep them from separating and sagging. The bottom shelf is a one piece design and it is solid and straight. 3. The door-shelves are in fixed locations. Many items do not fit as you cannot adjust the door-shelves up or down. All in all a very good fridge and even better if they fix the shelving and door issues.

Yes, I recommend this product

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Accessible

Submitted by Benny2 - 10/18/2018

Easy to store and retrieve items in both compartments

Yes, I recommend this product

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Great Appliance

Submitted by gb1951 - 10/15/2018

Thoroughly enjoying my new refrigerator. It is very roomy and so easy to see everything we have without having to dig through clutter. Love the slim ice maker feature.

Yes, I recommend this product

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I very disapointed

Submitted by stephsun 1 - 10/15/2018

We have only owned it 6 mouths and itis already broken.

No, I do not recommend this product

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Submitted by tysoy - 10/9/2018

I bought this ref on Sept 19th and the ref did not cool enough. The coldest it got was 50. The technician said the fan might not be working. They finally replaced the defective ref and gave us a another one. It now works fine. We had the other one for 3 weeks and our food got spoiled...It was not a good experience.

No, I do not recommend this product

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Sucks

Submitted by J pink - 10/6/2018

We had it replaced about 10 days after purchasing. The thermostat was bad and the replacement fixed that issue but not the other. The left door slams shut and the center flap stays straight. Additionally we have contacted multiple times both LG and Best Buy and have not had a reply back.

No, I do not recommend this product

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Our New LG Refrigerator

Submitted by Cottage New Frig - 9/18/2018

Finally we have a refrigerator that you can find items without the fear of spilling something.

Yes, I recommend this product

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Its so quiet

Submitted by Sharonmcmoo - 9/17/2018

This refrigerator is great. It is so roomy. The shelves have a nice arrangement. Love the slim ice in the door. The freezer is roomy as well. The bottom shelf is shaped nicely so you dont lose space. It is so quiet you cant tell it is running. Love it

Yes, I recommend this product

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Great Refrigerator

Submitted by Garym6 - 9/17/2018

Love this refrigerator. Plenty of freezer space as well.

Yes, I recommend this product

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Nice fridge

Submitted by VernT - 9/11/2018

The fridge is working as designed. we enjoy or new fridge.

Yes, I recommend this product

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Absolutely perfect

Submitted by Meke - 9/10/2018

I looked at every website and every sale circular and thought I had the one picked out. Then when I went to get it I saw this one. Much more room more efficient design and the price was amazing. I could not be happier.

Yes, I recommend this product

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So far so good

Submitted by Jimmy1625 - 9/8/2018

I got my refrigerator 2 weeks ago had to wait 20 days for it to become available . Everything works fine except the wifi connection. I got it connected But it will not stay connected.

Yes, I recommend this product

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Good Refrigerator

Submitted by Pepper88 - 9/6/2018

I bought a 26.9 ch ft refrigerator 2 weeks ago and are very pleased with its performance. The only issue I have is that there is a very small dent 1/2 at top of left door. Using dry ice method and glue and pullers to remove dent. Minimum progress at this time.

Yes, I recommend this product

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Awesome

Submitted by Cheryl706 - 9/4/2018

We love this model frig from lg because there is do much room and proportioned just perfectly

Yes, I recommend this product

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Submitted by mem1954 - 8/27/2018

We bought this LG French Door Refrigerator with water and ice dispenser about 5 month a go. Great product.

Yes, I recommend this product

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Great refrigerator.

Submitted by Southern Granny - 8/26/2018

It has what we were looking for in a refrigerator. The storage space is great.Easy access into large capacity freezer.So many nice features.We are very satisfied with our new refrigerator so far.

Yes, I recommend this product

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Huge interior but door hinges need re-engineering

Submitted by as400guy - 8/26/2018

Love the interior layout. Shelf brackets are a vast improvement from our old model. Brackets are engineered to increase usable shelf space. Door dispenser: When changing from ice to water a double-tap is required. This took some getting used to. Tapping change switch once doesnt change to the other source. The first tap wakes up the control panel then a second tap is required to actually change from ice to water or vice-versa. Both right and left doors have different engineering problems. Left door slams shut so storing bottles there is not recommended. The spring closing mechanism is too strong. Right door has a big problem. It fails to close 90 of the time. You dont notice it until the door open alarm goes off which is very quiet. The problem is the nylon Door Stop Part # MJB63029902. It is supposed to dampen the close to prevent slamming shut but in practice it stops the door from closing. Poorly designed part. Ive noticed this part has been removed on some floor models in stores. Dont you wonder why? We chose LG refrigerator because of the apparent attention to detail. Shelves and drawers worked well and appeared well-engineered. The problems described above were not apparent on the floor models in the stores.

Yes, I recommend this product

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So far so Great

Submitted by Young2 - 8/25/2018

This is my first time to buy LG Refrigerators. There were some reviews that sound is noisy but mine has no problems. Large capacity and neat design I love this one.

Yes, I recommend this product

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LG Refrigerator

Submitted by Supreme4 - 8/24/2018

I bought this refrigerator 2 weeks ago I am so happy with the quality and size of my refrigerator. I would recommend LG to all my family and friends

Yes, I recommend this product

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Roomy very cold

Submitted by Aardvark61 - 8/23/2018

Very nice fridge. Only negatives are: the freezer organizer drawer was cracked from day one. 2. The fridge doors are not aligned door to door

Yes, I recommend this product

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Submitted by Kucia - 8/22/2018

I bought this product over month ago and Im so happy

Yes, I recommend this product

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GREAT FEATURES

Submitted by Kitzmi - 8/18/2018

We bought the refrigerator a month ago and absolutely love it. My husband has always had an issue closing our old one but this fridge reminds him each time he leaves it and guess what? He now remembers. It is wonderful opening the doors and being able to see everything at a glance best appliance ever.

Yes, I recommend this product

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Submitted by Janie57 - 8/14/2018

Love the space and the quality I would definitely buy again but would have it delivered

Yes, I recommend this product

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Very Roomy

Submitted by ShelleyV - 8/13/2018

We love how much food our refrigerator and freezer hold its a classy addition to our new house. My only complaint is the water/ice panel on the door. The selections dont have a light that stay on consistently and when getting crushed ice the ice pieces go everywhere.

Yes, I recommend this product

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Fantastic

Submitted by Ruth54 - 8/12/2018

This is my second LG refrigerator. We bought our first one and I fell in love with all the features very quickly. So when we moved 9 months later I made sure to get the same refrigerator in our new home in our new state. Having a freezer on the bottom is convenient for us vertically challenged people but it is also economical since cold air drops. The space saving ice maker allows me to use all the refrigerator space. I would recommend this refrigerator.

Yes, I recommend this product

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Love the three doors.

Submitted by darlene72 - 8/12/2018

Could not believe how big this frig is. Same outside dimensions. Bigger inside than my old frig.

Yes, I recommend this product

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Much more room than old fridge

Submitted by CoachRWK - 8/8/2018

This fridge holds much more stuff than our old fridge which is similar in volume. I wouldve given it 5 stars but it stopped working after a few days. However Best Buys Geek Squad along with the parts LG sent had it back up and working.

Yes, I recommend this product

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So spacious

Submitted by thmrawl - 8/8/2018

It was way past time to upgrade my refrigerator and I am so pleased with my choice of this LG model. There is more inside space than I even realized. Some of my favorite features are: The icemaker cubed ice is smaller than the big cubes my old ice trays made. The ice and water dispenser automatically lights when you press your glass against it. The inside ice bin can be removed and emptied into a separate storage bin in the freezer or into a cooler etc. The drawers inside have different settings for meat fruit vegetables. The digital controls on the outside of the door are convenient and easy to use plus the display goes off after a while until you need it again. The freezer temperature can be set very cold. Mine is currently set at -4 degrees. The print proof finish. I can still use display my collections of refrigerator magnets on the sides.

Yes, I recommend this product

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Great fridge

Submitted by Carri99 - 8/7/2018

I love this refrigerator It has so much room inside great shelf space in the doors and the foldaway shelf that allows for taller items is definitely a plus. The ice/water/temp panel is easy to use and I like that the ice maker is built inside the door rather than taking up space inside the fridge itself. Overall a great product

Yes, I recommend this product

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Great purchased

Submitted by Carey62 - 8/6/2018

I brought this six months ago so happy that I did its a lot better than the GE that we owned before

Yes, I recommend this product

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Great French Door Refrigeretor

Submitted by strong2018 - 8/4/2018

I bought this product few weeks ago. It is very specious great quality great performance. It is what I was expected. I would highly recommend this product

Yes, I recommend this product

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Lot of room

Submitted by Annie6411 - 8/4/2018

We have had this several weeks and are very pleased with the purchse. It is well laid out and very quiet. The exterior is so gorgeous that I refuse to hang anything on it

Yes, I recommend this product

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So far so good

Submitted by two minis - 7/31/2018

Bought this for a home we are renovating so we havent actually moved in to use the appliances yet. It looks beautiful and so far everything is working as it should be. Happy so far

Yes, I recommend this product

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Solid so far

Submitted by Kpaltima - 7/30/2018

I have had this refrigerator for about 3 months now and it is working fine. The different compartments and adjustable cooling settings have been great. Also the ice maker in the door is a great space saver to open more area in the unit. The only issue I have had so far was the ice clumping up and not coming out of the dispenser twice. You have to go in and remove big chunks or break it up. My old unit was 22cuft and the increase in space is noticeable and significant.

Yes, I recommend this product

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Excellent product

Submitted by Wjeh - 7/30/2018

Have had no problems with this refrigerator. Only wish the tempature reading on the door showed the actual internal temperatures.

Yes, I recommend this product

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lots of room

Submitted by LoveLG17 - 7/27/2018

I purchased two weeks ago. Love the space and being able to see everything at eye level. The water and ice have a great taste No fingerprints on this one So quiet you dont know it is running. Would recommend this to anyone..very happy.

Yes, I recommend this product

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Attractive look

Submitted by Smarren - 7/27/2018

I bought this to replace my old 18 yr old refrigerator which was a good sized counter depth. Going to a standard depth is heaven. I like the double door refrigerator and freezer drawer below with ample space

Yes, I recommend this product

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water filter extremely poor

Submitted by Dino 99 - 7/25/2018

We love this refrigerator except for the fact the water filter works extremely poorly. We use a water tester to check the purity and it doesnt measure up to the most basic carbon filters. And the water that comes out tastes bad. We followed all the suggested set up procedures. Ended up buying a filter system to put under our sink.

No, I do not recommend this product

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Love it

Submitted by kwaite - 7/23/2018

I have had this for about a month now and just love it. Lots of room. Constistant temps through out.

Yes, I recommend this product

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Just love it I would recommend it to anyone

Submitted by Ande - 7/21/2018

Great buy Looks beautiful and quiet Best prices

Yes, I recommend this product

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Very spacious

Submitted by alyssa23 - 7/18/2018

We have only had this refrigerator for a weeks so take that into account but we have loved it so far. It is very spacious and we can fit a lot of food in it. I was worried about the produce drawers being big enough and for the most part they are. I have run out of room in the produce drawer but its not a huge deal for me. The ice and water dispenser both work really well and dispense it quickly. I remember when we had looked at fridges in the store I had wished there were more lights inside this one. I still wish that but I havent really noticed it being a problem. Overall we are very happy with the quality so far.

Yes, I recommend this product

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At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:

Dishwashers

Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).

Refrigerators

Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.

Removals

Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

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  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • GOOD STOCK RETURNS
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • DEFECTIVE MERCHANDISE
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • DAMAGED MERCHANDISE
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • BILLING TERMS AND CONDITIONS
  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • STORAGE CHARGES
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • CREDIT CARD PAYMENT
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • FINANCING PAYMENT
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • CASH/CHECK PAYMENT
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • SALES TAX
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Bosch Kitchen Appliance Package

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
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About Us

The Look You Love Without the Fuss.

Now you can have all of the things you love about stainless, without the need for special cleaners or constant attention. LG's PrintProof fingerprint and smudge resistant finish easily wipes clean with a soft, dry cloth for a distinctive kitchen that handles real-life in style.


Think you'll run out of ice" Think Again.

From making extra ice for tonight's dinner party to getting smartphone notifications when the door is left open, use the LG SmartThinQ® app to control key features and get important notifications from any-where. It even works with the Google Assistant and Amazon Alexa, so you can operate smart features with your voice.


Store More.

Stock-up and store everything you need. With a cavernous 28 cubic feet of space, this LG French Door refrigerator gives you ample space for all of your family's favorite foods and keeps them conveniently organized and within reach.


Most shelf space.*

Ice makers are great, but not if it means you can't fit all of your food in the fridge. The Slim SpacePlus® Ice System provides more shelf space and allows even more space for door bins.

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