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LG Logo

7.4 cu.ft. Ultra Large Capacity TurboSteam Electric Dryer

Model # DLEX4370K

 4.5 out of 5 (68 Reviews)

Available in 2 Color(s)

Regular Price $1,429

Our Price $1,169.99

After Applicable Rebates

Our Price

$1,169.99

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Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

See how LG Dryers were rated by Consumer Reports

Read the Consumer Reports rating.


Big time saver

Do laundry a little less often. With 7.4 cubic feet of capacity, this dryer handles really large loads. Saving you time and energy.


The Power of Touch

Our NFC Tag-On lets you download new cycles to your LG washer & dryer. Download the LG Smart ThinQ app to your Android smart device, select the cycle & tag' the appliance. From one-touch cycle options that help choose the right setting to answering questions, LG puts simpler & smarter laundry in the palm of your hand.


Really dry clothes

What's worse than pulling clothes out of the dryer and finding they're still damp" Our Sensor Dry system measures the moisture levels during the cycle and automatically adjusts the drying time, to help ensure you get dry laundry every time.


Get wise

If you ever experience an issue with your LG dryer, you don't have to worry. The SmartDiagnosis feature helps the service center diagnose problems over the phone, or with a simple app on your smart phone, helping you minimize costly, inconvenient service calls.


ENERGY STAR® Qualified

Among the most energy-efficient dryers in its class.

Features:

  • 7.4 cu. ft. Ultra Large Capacity with NeveRust Stainless Steel Drum
  • 14 Drying Programs
  • TurboSteam Technology
  • SteamFresh Cycle
  • ENERGY STAR® Qualified
SUMMARY
Dryer Type Electric
CAPACITY
Capacity 7.4 cu. ft.
APPEARANCE
Design Look Front Control Panel
Intelligent Electronic Controls with Dual LED Display Yes
Dial-A-Cycle Yes
DRYING PROGRAMS
No. of Programs 14
Programs (Sensor Dry) Cotton/Normal, Perm Press, Bulky/Large, Towels, Delicates, Heavy Duty, SteamFresh , SteamSanitary , Anti-Bacterial, Sports Wear, Download Cycle
Programs (Manual Dry) Freshen Up, Speed Dry, Air Dry
No. of Options 10
Options More Time, Less Time, Damp Dry Signal, Wrinkle Care, Child Lock, Custom Program, PGM Save, Reduce Static, Drum Light, Energy Saver
Temperature Settings High, Medium High, Medium, Low, Ultra Low
Drying Levels Very Dry, More Dry, Normal Dry, Less Dry, Damp Dry
Manual Dry Times 60 min., 50 min., 40 min., 30 min., 20 min., More Time/Less Time
FABRIC CARE FEATURES
Sensor Dry Yes
TurboSteam Technology Yes
CONVENIENCE FEATURES
LoDecibel Quiet Operation Yes
End of Cycle Signal Yes
Drum Light Yes
Reversible Door Yes
FlowSense Duct Clogging Indicator Yes
Leveling Legs 4 Adjustable Legs
Venting Option 4 Way Venting
Remaining Time Display/Status Indicator(s) Yes
3 Minute Installation Check Yes
SMART THINQ® TECHNOLOGY
SmartDiagnosis Yes
NFC Tag On Yes
MATERIALS AND FINISHES
NeveRust Stainless Steel Drum Yes
Tub Rear Painted
Cabinet Painted Steel
Control Panel Plastic
Top Plate Porcelain
Door Glass/Chrome
Door Cover Dark Blue Tinted Round Cover
Available Colors White (W), Black Stainless Steel (K)
POWER SOURCE
Ratings CSA Listed
Electrical Requirements 240V, 30 Amps
Type Electric
BTU 20,000
OPTIONS
Dryer Rack 3750EL1001A
Pedestal WDP4K
Pedestal (WxHxD) 27" x 14 1/8" x 28 2/5"
Stacking Kit KSTK1
DIMENSIONS
Product (WxHxD) 27" x 38 11/16" x 30" (51" with door open)
Carton (WxHxD) 29 7/10" x 43 1/5" x 31 3/10"
Weight (Product/Carton) 146.8 lbs / 160.0 lbs
WARRANTY
Limited Warranty 1 Year Parts and Labor
UPC CODES
UPC 048231018791

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance


Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

10 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.

Benefits:

  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions

4.5

out of 5 (68 Reviews)

85% of reviewers recommend this product.

LG dryer

Submitted by Butch23 - 12/12/2018

I found a great clothes dryer about 3 weeks ago at Lowes. Im still learning what all it can do but its absolutely the best dryer I have ever used. Thanks for a great dryer

Yes, I recommend this product

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Great laundry duet

Submitted by Cindy central Oregon - 11/20/2018

Bought these in early summer and couldnt be happier. The additional small washer in the drawer is wonderful for lingerie and smaller loads.

Yes, I recommend this product

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Quality

Submitted by K boy - 11/14/2018

Bought a month ago to replace a17 year old LG with a worn out electronic board The new one is even better Useful features and excellent cleaning

Yes, I recommend this product

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Excellent

Submitted by The Macs - 10/27/2018

We are very happy with this purchase and would highly recommend it.

Yes, I recommend this product

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Seems great with the features but does not dry

Submitted by tammyfr - 10/9/2018

It has lots of features and drying options but using any of the settings does not completely dry the clothes. As soon as the designated sensor feels a dry piece of clothing it shuts off. Tech says that is as designed. So essentially you have to watch it like a hawk and keep turning the clothes and resetting the dryer. Not as I expected.

No, I do not recommend this product

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GREAT DRYER

Submitted by bedge - 10/1/2018

UNIT WORKS GREAT GEAT FEATURES QUIET AND ENERGY EFFICIENT

Yes, I recommend this product

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Great features

Submitted by Stinky56 - 9/9/2018

I got my dryer last month and just love it I do at least 2-3 loads everyday and on weekends I do between 11-13 loads It is so quiet and such great features

Yes, I recommend this product

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GET YOUR BUZZ ON

Submitted by DIS GUSTED - 8/21/2018

I BOUGHT THE DRYER LAST WEEK IN BURLINGTON WA. RUNS GREAT EXCEPT FOR THE LOUD BUZZ FROM SOME DEFECTIVE RELAY OR TRANSFORMERE COMPONENT. NO HELP FROM THE STORE SERVICE DEPARTMENT hahaha

No, I do not recommend this product

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Dryer works good

Submitted by RFBW - 8/11/2018

Have had the dryer for a few weeks and have not had any problems.

Yes, I recommend this product

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I love this dryer

Submitted by Ricki B - 8/9/2018

This dryer works fast and efficient. I love the various cycles that are available and the steam function works great

Yes, I recommend this product

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Great dryer

Submitted by jenn34 - 8/6/2018

Ive only had this dryer a few weeks and I love it Worth the money compared to the old dryer. All the features are amazing. I didnt know there were so many options in drying.

Yes, I recommend this product

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Dont buy unless you have....

Submitted by Harrier46 - 7/30/2018

almost direct access to outside venting. Our dryer duct work has more than 4 elbow needed 15 feet total duct work length on order to reach outside venting. We continually get the Duct Blockage indicator of 90 or 98 even though our duct work has been cleaned and is free of any lint build up. This results in the sensor restricting the drying process and we have to run the cycle several time in order to get the item dry. This problem is not made known prior to the purchase. Also if you do not have an Android smart phone you can not use the Smart Laundry app as it is not available for iPhone.

No, I do not recommend this product

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Amazing

Submitted by Mr and Mrs D - 7/24/2018

I like my LG washer and dryer. Lots of bells and whistles It takes some time to figure out everything theres a lot of choices and Im still trying it out. Washed a queen quilted bedspread yesterday and it dryer in 57 minutes. That was amazing. I also like that it doesnt winkle clothes in the dryer. I did have problem with it in the beginning the washer stopped working but repairs were done and all fine now. Also I wanted the sidekick Handy for quick washing.

Yes, I recommend this product

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Paid more money for features that do not work

Submitted by dkleinh1 - 7/2/2018

I have had this dryer for 6 months and LG has yet been able to fix the products *tag on* feature. Without this feature it is the same as every other dryer. The Energy star drying selection leaves your close just wet enough to still stink after a load. You intern have to run it longer on the normal temperature setting to dry the clothes...so much for energy saving

No, I do not recommend this product

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Great job

Submitted by Scuy - 6/25/2018

Does a great job of getting things dried in a very efficient amount of time.

Yes, I recommend this product

Stainless Steel drum burns clothing

Submitted by JAHDay - 6/16/2018

Bought a week ago. Stainless steel drum needed because of the steam feature gets to hot and burns active wear lingerie and rubber backed rugs. This is compounded because the auto sensing for dryness does not work. Doesnt stop the dryer when clothes are dry.

No, I do not recommend this product

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Best featured

Submitted by Simone Pier - 6/15/2018

I am an ICU nurse and my scrubs see some pretty nasty stuff.... the steam and antibacterial cycles put my mind at ease I know my uniforms are clean and Im not bringing dangerous germs into my home. My clothes are sanitized but not ruined from the heat like other dryers And everything dries so fast i sold my last LG washer and dryer with my old house at 15 years they were trucking along. I look forward to 15 years of peace of mind with my new set

Yes, I recommend this product

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The Cadillac Washer/dryer

Submitted by Paula70 - 6/14/2018

I have always bought washers dryers with no frills in the past. This time I decided to buy the LG because I had heard such good things about them and I am thrilled with my choice. It does everything I could want or need except fold my laundry.

Yes, I recommend this product

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Cant believe I waited so long to buy these.

Submitted by Sandi1532 - 6/10/2018

Best washer and dryer I have every owned LOVE THEM

Yes, I recommend this product

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Easy to use

Submitted by Carol78 - 5/21/2018

This machine has great features and is easy to use. Have to read the manual to determine what all the buttons do but it is a snap once you know.

Yes, I recommend this product

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Versatile Dryer

Submitted by Garth0007 - 4/16/2018

This is our third LG gas dryer. The improvements from model to model have been convenient. We find we sometimes need to select more dry on full loads to ensure everything is dry. We like the clean look fits in with our modern decor.

Yes, I recommend this product

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Great Dryer

Submitted by dbell - 4/4/2018

We purchased this dryer about two months ago it works fantastic the features are many and easy to use. I would recommend this dryer to everyone

Yes, I recommend this product

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Sleek Awesome

Submitted by Deblyn - 3/28/2018

My latest LG appliances. I love them. Easy to use. Covers a range of washing and drying options. Cleans amazingly. My Mother has the set my sister has the set and now I do too. The only thing better than this set would be to have a laundry room large enough to have 2 sets

Yes, I recommend this product

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great dryer

Submitted by dblzap - 3/28/2018

Very quiet and lots of options make this the best

Yes, I recommend this product

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Excellent Dryer

Submitted by Clean Clothes in WA - 3/16/2018

I purchased this dryer two months ago and have been thrilled with purchase. My clothes come out perfectly dry and with minimal wrinkles. I would highly recommend this dryer.

Yes, I recommend this product

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Great Features

Submitted by Lushie - 3/6/2018

So happy we made this purchase. We went back and forth but ultimately it was the features that won us over and I am so glad we went with this one

Yes, I recommend this product

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Best dryer

Submitted by Karlanna2001 - 3/4/2018

We bought it at Best Buy and its a great dryer. Easy to navigate and has emery saving functions as well as seam. We couldnt be happier with it

Yes, I recommend this product

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OUTSTANDING FEATURES

Submitted by Beachgirl14 - 3/2/2018

I have only had this dryer for a month but have used not only the dryer for a regular load of wash but am truly impressed with the Steam function and the Freshen cycles I got busy and didnt have time to take the dress shirts out of the dryer right away so they sat there overnight and got wrinkled. I put those back in and used the Steam cycle for 10 minutes and then hung them up They came out beautifully Yesterday I pulled a tank top out of my drawer and it was terribly wrinkled. Well you cant really iron lycra so I put it in the dryer under Freshen cycle for 3 minutes Voila It was ready to wear Just love not only the look of this dryer but the features are fabulous

Yes, I recommend this product

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Amazing Machine

Submitted by Tinyglide - 3/1/2018

Bought this machine couple weeks ago and I love how it is so quite and very easy to operate. The only thing I seen is the sensor for the airflow is very sensitive and should be lowered so it does not set off the sensor alarm so often.

Yes, I recommend this product

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Submitted by 3tony - 2/27/2018

Works good been happy with performance and features

Yes, I recommend this product

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Love all the options

Submitted by Expatbrit - 2/22/2018

I have had this now for a couple of months and I am very pleased with the way it performs. It is easy to use and I like the features where you can pick the temp level of dryness dry time etc. It is definitely a better machine than my previous one and I couldnt be happier with it. The capacity is great and I dont have issues with things getting tangled together or caught inside each other. I do use dryer balls rather than dryer sheets as I dont like to use the latter very much. I really like the air dry feature which I use for fluffing clothes that I air dry. This setting softens items up really well.

Yes, I recommend this product

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Fast Quiet Clean

Submitted by DerektheOrange - 2/21/2018

I purchased/received the washer about 1 month ago now and its been used at least a few dozen times. With the turbowash I can have some loads clean in about 25 minutes which is great. Ive also used the sanitary option for pet bedding and the such and am very pleased with the results. My wife has used delicates settings and is also happy. Pretty quiet machine- it can get a bit loud during the spin cycles but I think this is because our laundry area is small and it was knocking on the dryer not the washing machines fault.

Yes, I recommend this product

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GREAT FEATURES

Submitted by WRAROGERDEN - 2/20/2018

JUST GOT THIS DRYER AND HAVE USED IT ABOUT 6 TO 8 TIMES. FANTASTIC SO FAR. LOVE THE SPEED DRY CYCLE.

No, I do not recommend this product

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Works well

Submitted by 2121 - 2/19/2018

Had to replace washer and opted to replace both washer and dryer. The old models were also an LG 10 years old. Could not believe how much better the new model was over the old dryer. Dries things very quickly. Very happy with dryer.

Yes, I recommend this product

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No more aching back

Submitted by Mimibelle55 - 2/18/2018

I have been very pleased with my new LG washer and dryer. So far my clothes have come out soft clean and dry. Love it

Yes, I recommend this product

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Really good functionality

Submitted by Sister Sibling - 2/14/2018

So far were pleased as we go about learning more about it and what the capabilities are.

Yes, I recommend this product

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works great

Submitted by lunchrider - 2/14/2018

installed one month ago quite works well and drys fast

Yes, I recommend this product

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Outstanding Machine

Submitted by bblinda - 2/10/2018

Product is quiet and efficient while making an impressive appearance.

Yes, I recommend this product

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Huge and fast drying machine

Submitted by Ttrain - 2/7/2018

I have had the pleasure of owning this dryer for the past month. It has dryer our clothes extremely well and the steam option is nice when you have something delicate that needs to be dewrinkled.

Yes, I recommend this product

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Love it

Submitted by Pianolady - 2/7/2018

This dryer is awesome. Easy to dial a cycle and it handles all garments properly with such good results. I am glad I got the pedistal.

Yes, I recommend this product

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So far we are loving our new LG dryer.

Submitted by Dsd1971 - 2/6/2018

Great dryer. The steam functions are a huge plus I did not expect to use but love.

Yes, I recommend this product

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Works great- lots of features

Submitted by RaeandJ - 2/6/2018

Have been using for a couple of weeks now- and like all the features-- nice and quite and the steam is great

Yes, I recommend this product

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Love it

Submitted by 4JBird - 2/4/2018

Purchased in August. It is beautiful. It works beautifully. My favorite thing is the steam feature. I love throwing lifeless pillows in and in 15 minutes they are fresh and fluffy all over again.

Yes, I recommend this product

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LG WASHER DRYER ARE THE BEST

Submitted by kats comments - 2/4/2018

My new LG washer and dryer are the best purchase Ive made since the year our home was built in 2003. I have never used a front load washer and dryer on pedestals no doubt and the experience is terrific No bending or stooping and my clothes come out so clean The stainless steel finish is also very appropriate in my remodeled home

Yes, I recommend this product

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Amazing

Submitted by JBradburn - 2/4/2018

I absolutely love this dryer. Despite having every feature you could imagine it is very simple to use. The design is beautiful and despite the extra capacity it fit in the same spot my lower cost dryer was in. Before I bought this I spent so much time on consumer reports and product review sites and there is little doubt this is the best buy. One last thing to note in case you question LGs commitment to their customers I purchased a microwave and they stop making the model. I received a call informing me of this and apologizing for this. They offered me a nice upgrade on their dime and my order was still delivered on-time. Kudos LG and thank you and your team for what you do

Yes, I recommend this product

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Love the steam feature

Submitted by Kaseyl - 1/30/2018

Love this steamer option on the dryer Throw the kids uniform shirts in before school and it looks like theyve been ironed So ammmmazing

Yes, I recommend this product

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So happy

Submitted by Rwalsh7144 - 1/28/2018

I bought a washer and a dryer and the pedestal washer as well. They all do a fantastic job. If youre debating about the pedestal washer definitely get it.

Yes, I recommend this product

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So quiet and the drying time is so short

Submitted by Spajnky - 1/27/2018

Purchased this a month ago. Compliments LG washer. Depending on the load the dryer estimates the drying time but it is so efficient that the drying time is usually shorter. Im a huge gadget person and there are so many buttons for me to play with. The color is georgeous.

Yes, I recommend this product

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Cant tell you how glad I am that I bought it

Submitted by Madison S - 1/26/2018

I had purchased another brand and because of problems I asked to have it picked up. I then purchased my LG and it is so much better. Drying time is shorter. My clothes arent wrinkled. I can select a number of features that I couldnt on the other brand. I really love this machine.

Yes, I recommend this product

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Love the Picture

Submitted by denb133 - 1/3/2018

The picture is exactly what was advertised. Good reviews were correct.

Yes, I recommend this product

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At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:

Dishwashers

Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).

Refrigerators

Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.

Removals

Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

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  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • GOOD STOCK RETURNS
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • DEFECTIVE MERCHANDISE
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • DAMAGED MERCHANDISE
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • BILLING TERMS AND CONDITIONS
  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • STORAGE CHARGES
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • CREDIT CARD PAYMENT
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • FINANCING PAYMENT
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • CASH/CHECK PAYMENT
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • SALES TAX
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Bosch Kitchen Appliance Package

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
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  • EXPERTISE
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