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Maytag Logo

24- Inch Wide Top Control Dish Washer with Most Powerful Motor on the Market

Model # MDB8959SFZ

 4.5 out of 5 (897 Reviews)

Available in 3 Color(s)

Regular Price $899

Our Price $661

After Applicable Rebates

Our Price

$661

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Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

Features:

  • Better Built to handle your dirtiest dishes
  • Fingerprint Resistant Stainless Steel
  • Built for the Long Haul
  • 10 Year Limited Parts Warranty 5
  • Designed, Engineered and Assembled in the USA
  • Industry-Exclusive Stainless Steel Silverware Basket
  • 2X Life Tested Motor 4
  • Full Stainless Steel Tub
  • ENERGY STAR® Qualified
Dimensions
Depth 24-1/2 in
Depth Closed Excluding Handles 24-1/2 in
Depth Closed Including Handles 25-1/4 in
Depth With Door Open 90 Degree 49-1/2 in
Height 34-1/2 in
Maximum Height 34-1/2 in
Minimum Height 33-1/2 in
Number of Place Settings 14
Width 23-7/8 in
Configuration and Overview
ADA Compliant No
CEE Tier Tier I
Decibel Level dBA 47
Dishwasher Type Built-In
Energy Star® Certified ENERGY STAR® Certified
Controls
Automatic Temperature Controls Yes
Connected Appliances No
Control Location Top, Amber
Control Type Electronic
Last Cycle Recall Yes
Sensor Yes
Appearance
Door Style Bevel-Edged
Handle Material Plastic
Handle Type Pocket Handle
Window No
Details
Built-In Water Softener No
Dispenser Detergent and Rinse Aid
Interior Light No
Number of Racks 2
Number of Wash Levels 5.0
Number of Washarms 3
Rack Material Nylon
Rinse Aid Dispenser Level Indicator Optical Level Indicator
True Hold Door Yes
Tub Material Stainless Steel
Tub Style Built-in Tall Tub 24""
Wash System Type Maintenance Free Hard Food Disposer
Cycles and Options
Dishwasher Cycle Selections Auto Clean, PowerBlast, Normal, Quick Wash, Rinse Only
Dishwasher Option Selections Heated Dry, Hi Temp Wash, Sani Rinse®, Control Lock, 1-24 Hour Delay
Number of Wash Cycles 5
Upper Rack
Adjustable 2 Position-Removable
Cushion-Tip Tines Yes
Extras 1-Fold Down Wire Cup Shelf
Fold-Down Tines No
Style Tiered
Utility Basket No
Lower Rack
Cushion-Tip Tines Yes
Extras No
Fold-Down Tines No
Glides Rollers
Style Extended
Utility Basket No
Silverware Basket
Covers Yes
Culinary Basket No
Location Bottom Rack
Type Full Length Non Splitable
Certifications
Kosher Consumer Friendly Yes
Electrical
Amps 15
Hz 60
Volts 120

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance


Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

10 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.

Benefits:

  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions

4.5

out of 5 (897 Reviews)

92% of reviewers recommend this product.

Leaking and cannot get it to stop

Submitted by ellen - 9/15/2017

Bought this dishwasher because we owned maytag in the past. Had it less than 2 months and started leaking on our new hardwood floors. Three times the "recommended" service people have been out - replaced gaskets, replaced the rack slides and now they are replacing the front door.

No, I do not recommend this product

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Dependable

Submitted by Polly - 9/11/2017

Gets the job done!

Yes, I recommend this product

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Door will not latch

Submitted by Disappointed - 9/7/2017

I bought dishwasher 4 months ago maybe used 6 times, three visits repair man. Door will not latch first time switch was stuck. Second time switch bad and replaced door still won't latch leaked all over floor Third my fault wasn't level dishwasher too tall for opening, counters are at standard height. I can't find any documentation that it can't be installed in standard height opening. Found other reviews people had the same problem. Have the same problem but get a different reason three times. Very frustrated had maytag dishwasher for 20 years no problems. This model stinks don't buy it.

No, I do not recommend this product

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!!DO NOT BUY!!

Submitted by Jeff - 9/5/2017

Do not buy, There is no latching device on the washer and the door will open during mid-cycle. Maytag wants nothing to do with fixing or replacing with a suitable substitute. Have had four repairmen come out to the house(could of bought a new washer with the missed wages) and still does not work. Maytag just says that they cant replace it and want to have more repairmen try and come out to the house.

No, I do not recommend this product

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Stylish, reliable and quiet

Submitted by Bill - 9/2/2017

I bought it in May and waited to evaluate the appliance to make sure of what said about it was accurate.

Yes, I recommend this product

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poor

Submitted by marv - 8/27/2017

Having a problem with door latching wash stops when door opens

No, I do not recommend this product

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Poor quality

Submitted by Mary - 8/22/2017

First wash I used normal cycle with heated dry. When done the inside was all wet. Plastic ware on top shelf was not clean. Called service and was told that the interior stainless needed to be "seasoned" and be sure to use drying agent. The first attempt to run the dishwasher with the top shelf in the lower position caused the door to leak. We've had this 3 weeks now and the insides are still wet when done. We cannot get our cereal bowls to stack correctly. We have service coming next week to look at the top shelf which they suspect caused the leak.

No, I do not recommend this product

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poor electronic qualtiy

Submitted by leo - 8/18/2017

Right after the warranty ran out the start button quit working. Now I'll need a service call and new control panel. The cost will come close to saying I need a new dishwasher..VERY disappointing. I expected Maytag to have better quality!

No, I do not recommend this product

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Trouble at first

Submitted by Johnny boy - 8/16/2017

Had to have the rails for the top rack replaced after 2 weeks. Was keeping door from closing - repair guy said they were the wrong ones to begin with. Now top rack works great. A little disappointed but was covered by warranty so all is good.

Yes, I recommend this product

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Extremely quiet

Submitted by Hezzie - 8/15/2017

So very quiet it is unbelievable. Have a little residue on dishes but may be the detergent I selected. Will be trying other brands/types. Love it.

Yes, I recommend this product

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Pleased with Maytag Dishwasher

Submitted by Moosette - 8/7/2017

I have used my dishwasher for over a month now and have been very pleased with the cleanliness of my dishes. It performs as stated.

Yes, I recommend this product

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Cleans great

Submitted by Dee - 8/7/2017

Cleans everything, rinses clear, dries completely, & is so so quiet you don't know its on. I love everything except, sometimes the door won't close easily. When the top rack is full, it won't go all the way in & the door won't close tightly. So I load from the back & finish up in front by not pulling the rack out.

Yes, I recommend this product

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Cleans and dried well- door leaked though

Submitted by Kelly - 8/2/2017

We excitedly purchased a Maytag dishwasher after doing some research and reading such awesome reviews. The first dishwasher we had began leaking at the left bottom of the machine. This was after 3 weeks in our home. The store we purchased from replaced after a repairman confirmed leaking from the door. This was replaced with the exact same Maytag dishwasher. Five weeks goes by and it leaks again! It seems cheap parts near the hinges of door were the reason. We ended up replacing the second dishwasher with another maker. Sad as I loved how the Maytag washed and dried. It was excellent!!! Hopefully Maytag can replace these cheap parts on the door as the product itself was excellent!

No, I do not recommend this product

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So far, unbelievably good

Submitted by Jayhawk - 8/1/2017

I love this dishwasher more than a person should love an appliance. When it's running, it's very, very quiet. And the dishes and flatware have NEVER looked so good.d I have lived with dishwashers for half a century and have never had one that cleaned so well, ran so quietly and so far (eight weeks in) operated so flawlessly.

Yes, I recommend this product

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Love my Dishwasher

Submitted by Gehrked - 7/31/2017

I love my dishwasher, it is quiet and gets my dishes clean. Only thing I wish is it had a handle on it to make it easier to open.

Yes, I recommend this product

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quite

Submitted by jdam - 7/31/2017

so far so good

Yes, I recommend this product

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xxx

Submitted by xxx - 7/31/2017

This is the second time I have received this, but we are very happy with the dishwasher.

Yes, I recommend this product

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Great features

Submitted by Alfpena - 7/31/2017

Very happy with dishwasher

Yes, I recommend this product

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amazingg!

Submitted by SavannahG - 7/31/2017

bought a few weeks ago install was pretty simple and so far its been great. ive been eyeing this dishwasher for awhile and caught it on sale so glad we did its sooo quiet cant hardly tell its on and cleans great and the fingerprint resistant is also awesome feature. cant wait to get other pieces that match

Yes, I recommend this product

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great dishwasher

Submitted by Barry - 7/30/2017

Great

Yes, I recommend this product

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Very happy with the dishwasher

Submitted by Jenlynne - 7/29/2017

Our new home came with a very old dishwasher that clanked, ticked and twanged so loudly that it scared me the first time I loaded and ran it. Every time I ran it I wondered it if was breathing its last. When the detergent dispenser stopped opening fully to make it difficult to fill it and the rinse dispenser stopped dispensing, I figured I'd pushed my luck far enough. So after researching I picked the maytag. It is SO QUIET!!! I have to check to make sure it is actually running. I also have a lot more room to load dishes than my old machine had. So what used to take two separate loads now fits into one. It even holds my large dishes and pots that didn't fit into my old machine. It does take longer to run, but I don't mind. I is doing what matters to me and cleaning the dishes. It is much more thorough and I'm not having to rewash items.

Yes, I recommend this product

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Okay

Submitted by Kathleen - 7/28/2017

I have used this dishwasher 3 times. It's 23 days old. It leaked water all over my hardwood floor. Serviceman doesn't know what's wrong. I'm extremely disappointed

No, I do not recommend this product

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Quiet. Cannot tell if door is closed.

Submitted by Penny - 7/27/2017

Door opens and not aware. Must restart cycle. Needs more of a locking system.

Yes, I recommend this product

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Looks Good

Submitted by GL - 7/25/2017

Bought 2 weeks ago. Very quiet and cleans everything quite well. The only drawback is it doesn't dry pots, pans and plastic bowls. Also the sides and the door don't dry.

No, I do not recommend this product

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Very quiet

Submitted by Pinche jimbo - 7/25/2017

I needed a dishwasher quick, I like maytag, I like the warranty.

Yes, I recommend this product

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Love the whole thing

Submitted by don't have one - 7/25/2017

We are very pleased with the new dishwasher. It is sooo quiet, cleans wonderfully and is easy to load. Couldn't be happier

Yes, I recommend this product

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So Quiet

Submitted by MB - 7/25/2017

We love the new dishwasher. We have an open kitchen that tends to be noisy. You can hardly tell the machine is running. Best of all, we love how it cleans.

Yes, I recommend this product

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Awesome

Submitted by KKM0401 - 7/25/2017

Bought this 2 months ago as a package deal with a refrigerator, stove, & microwave and just received them 2 weeks ago and am not disappointed I absolutely love All of the appliances and the dishwasher is so quiet and efficient we love it!!

Yes, I recommend this product

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QUIET DISHWASHER

Submitted by HAPPY CUSTOMER - 7/24/2017

I PURCHASED THIS DISHWASHER TO REPLACE AN OLDER MODEL THAT WAS IN A RECENTLY PURCHASED HOME. I HAD ASKED FOR ONE THAT RAN QUIETLY AS THE OLDER ONE BLOCKED OUT THE TELEVISION SET. THIS DISHWASHER IS QUIETER THAN MY KEURIG COFFEE POT! I ABSOLUTELY LOVE IT!

Yes, I recommend this product

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Cleans Well, But

Submitted by Elaine - 7/24/2017

I bought this dishwasher in May, and started having problems mid-July. The door is almost impossible to close, as it opens before the cycles are complete. Of course, it then leaks. The repairman explained that you have to shut the door just so, or it comes open. You have to use your palm at the top and give it strong shove. If your lucky, it will stay closed.

No, I do not recommend this product

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Bummed

Submitted by CJ - 7/24/2017

Cleans great and is very quiet, but we have had the repair guy out 3 times in the first month to fix it...still not right. Disappointing.

No, I do not recommend this product

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In love!

Submitted by BoyMom^3 - 7/24/2017

We went from a dishwasher that was so old I had to literally wash my dishes completely before I put them in, to this magical thing, where I can let my 5 year old load his dishes with all the goop and guck he leaves behind, and that stuff is just gone!! I absolutely love it.

Yes, I recommend this product

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Best Dishwasher for the money

Submitted by Dave - 7/23/2017

Very quite

Yes, I recommend this product

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OMG!!!!NO WAY!!!!!

Submitted by Consumer - 7/22/2017

I bought and installed this bad boy a couple weeks ago. Aside from the kitchen looking like a crime scene everything came out peachy. I put dirty stuff in and clean comes out, fun, fun, fun is what it's all about! & when my dishes got dirty I got Cascade, and when my hair got long I got me a fade. This machine is quiet AF, and aside from spending money on an appliance instead of something fun. I'm happy af I don't have to rewash dishes like I had to with that whirlpool that Pulte homes put in.

Yes, I recommend this product

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Does Great

Submitted by Bobbie - 7/21/2017

I love the dishwasher but I do wish there was some external light or something that let you know the dishes in the dishwasher were clean. Hubby has already put dirty dishes in with the clean ones twice!! Otherwise I love it. Also love the built-in disposer so I don't have to clean out "gunk" from the bottom.

Yes, I recommend this product

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Buyer Beware!!

Submitted by Disappointed homeowner - 7/21/2017

I bought this dishwasher back in December of 2016. I have had nothing but problems with it. The machine worked great for three months and then it began to open during the middle of a cycle and leak water out the bottom. There was so much water being leaked out the bottom, that I had to keep towels on the floor to collect the water. Six service calls later, I finally get a replacement one-and it was delivered with a broken rack. Needless to say, I am done with this product.

No, I do not recommend this product

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Top rack problems

Submitted by Frustrated - 7/20/2017

The top rack/upper washer arm fails to align with the supply hose. This prevents the door from closing. We have had three service calls in a month and problem remains. I am going to demand a replacement. This is a common problem but Maytag seems unaware of it. There should be a service bulletin on this.

No, I do not recommend this product

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LEAKS!

Submitted by markp112 - 7/20/2017

this dishwasher leaks out the front after just six months of installation - junk - maytag knows this is a design issue with latch and seal - also the top rack drops and does not allow the water inlet to connect or the door to close until it is properly aligned - look to a different model

No, I do not recommend this product

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Top Rack

Submitted by Evelyn - 7/20/2017

Top rack is temperamental. If not sitting just right the door doesn't close properly. Washer stops running until adjustments are made. Real pain in the neck.

No, I do not recommend this product

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Interior still wet 2 hours after finish

Submitted by B Jones - 7/20/2017

I have had over a month and no matter the setting for dishwasher drying, the interior is still wet over 2 hours after finished cycle.

No, I do not recommend this product

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very quiet

Submitted by Spud - 7/20/2017

Easy to operate. Cleans dishes and other items extremely well

Yes, I recommend this product

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nice

Submitted by p - 7/19/2017

very quite

Yes, I recommend this product

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Great Product

Submitted by Marie - 7/19/2017

Great machine. Very quiet. Does a great job cleaning the dishes. I like the adjustable top shelf.

Yes, I recommend this product

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Quiet and Sleek

Submitted by Tholdem - 7/19/2017

I love how quiet this dishwasher is - you don't even know its running! I wish it has somewhere to put smaller items like lids. That would make it just about perfect.

Yes, I recommend this product

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Love it

Submitted by Maria - 7/19/2017

I bought it a month ago and i love it, is a very, very quiet machine.

Yes, I recommend this product

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Love!

Submitted by Carrie - 7/19/2017

So glad to finally have a dishwasher that doesn't make me clean the dishes before putting them in!

Yes, I recommend this product

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Excellent cleaning

Submitted by Cherie - 7/19/2017

Bought approximately 4.5 weeks ago and are so thrilled with the unit's performance!!!

Yes, I recommend this product

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it just does a great job

Submitted by Mick - 7/18/2017

This is a great Dishwasher -

Yes, I recommend this product

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Love this dishwasher

Submitted by Betty - 7/18/2017

This dishwasher does it all...spotless cleaning, so quiet I have to check to see if it's on, no more rinsing before, the best one I ever owned...Love it!!!

Yes, I recommend this product

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leaker

Submitted by JEEM - 7/18/2017

THIS DISHWASHER LEAKS FROM TIME TO TIME ON THE LEFT SIDE. I HAVE A VIDEO OF IT DOING IT BUT NO WAY OF ATTACHING IT TO THIS MESSAGE

No, I do not recommend this product

  • Quality:

At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:

Dishwashers

Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).

Refrigerators

Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.

Removals

Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • GOOD STOCK RETURNS
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • DEFECTIVE MERCHANDISE
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • DAMAGED MERCHANDISE
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • BILLING TERMS AND CONDITIONS
  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • STORAGE CHARGES
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • CREDIT CARD PAYMENT
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • FINANCING PAYMENT
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • CASH/CHECK PAYMENT
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • SALES TAX
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.

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