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KitchenAid Logo

24.8 Cu. Ft. Standard Depth Side-by-Side Refrigerator with Exterior Ice and Water - Stainless Steel

Model # KRSF505ESS

 3.7 out of 5 (116 Reviews)

Available in 2 Color(s)

Regular Price $2,699

Our Price $2,599

After Applicable Rebates

Our Price


Price Check

Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

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This sleek 24.8 cu ft. side-by-side refrigerator includes the Preserva® Food Care System. Its two independent cooling systems help keep food fresh while the FreshFlow Air Filter minimizes odors, and the Produce Preserver delays over-ripening. The Professionally-Inspired Design features Satin Textured Handles and KitchenAid® Medallions. Its Energy Star Tier 2 rating exceeds the minimum federal energy efficiency standard by 25%.


  • Preserva® Food Care System
  • Professionally-Inspired Design
  • In-Door-Ice® System
  • LED Lighting
  • Adjustable Spill Resistant Shelves
  • Exterior and Ice and Water Dispenser
  • Clear Door Bins with Metallic Accents
  • Measured Water Fill
Configuration and Overview
Refrigerator Type Side-by-Side
Freezer Capacity 8.93
Refrigerator Capacity 15.91
Energy Star® Qualified ENERGY STAR® Qualified
ADA Compliant No
CEE Tier Tier II
Height 69
Depth 34
Width 35 3/4
Cutout Depth 29 13/16
Cutout Height 69 3/8
Cutout Width 36
Height To Top Of Cabinet 68 3/8
Depth With Door Open 90 Degree 50 1/2
Depth Excluding Doors 29 3/4
Depth Closed Excluding Handles 32 1/8
Width with Doors Closed 35 3/4
Freezer Capacity 8.93
Refrigerator Capacity 15.91
Number of Interior Shelves 4
Spill-Proof Glass Shelves 1 Fixed Full Width, 3 Adjustable Full Width
Conventional Shelves No
Humidity-Controlled Drawers 1 Full-Width
Temperature-Controlled Drawers 1 Full Width
Non Climate-Control Drawers 1 Full Width
Door Bins 1 Dairy, 2 Adjustable Gallon, 2 Adjustable Two-Liter
Freezer Features
Number of Shelves 4
Interior Shelves 1 Fixed Full Width Glass, 3 Adjustable Full Width Glass
Freezer Drawer-Basket 1 Full Width Lower Plastic, 1 Full Width Upper Plastic
Door Bins 3 Fixed Full-Width
Light LED
Filtration and Dispensing
Dispenser Type Exterior Ice and Water
Dispenser Options Control/Child Lock, Filtered Water, Measured/Metered Fill
Ice Maker Factory Installed
Door Style Flat
ExteriorDoor Swing NA
Reversible Door No
LCD Touch Screen No

KitchenAid Buy More Save More Delivery and Installation Rebate

  • Rebate Ends: 3/31/2018
  • Must be postmarked by: 4/30/2018
  • Description: Enjoy exclusive rebate savings with purchase of qualifying KitchenAid appliances. Rebate form must be postmarked by 4/30/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

KitchenAid Culinary Ambition

  • Rebate Ends: 7/18/2018
  • Must be postmarked by: 8/17/2018
  • Description: Receive up to a $1600 rebate with purchase of qualifying KitchenAid Appliance Package. Rebate form must be postmarked by 8/17/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance

Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

11 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.


  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions


out of 5 (116 Reviews)

68% of reviewers recommend this product.

Great fridge!!

Submitted by Manny - 9/16/2017

We just love our side by side refrigerator, as we have always had a side by side. Love the lighting and is keeping the temperature accurately. SO happy we replaced our GE!!

Yes, I recommend this product

Great lighting

Submitted by Bev. - 9/5/2017

I just bought this refrigerator to replace my other one (exact same model). It is stainless steel. I already do not like the finish. My old one was a flat silver color like my dishwasher (kitchen aid). This one has a slight swirl effect. Much harder to clean. It smudges and I cleaned it with stainless cleaner and micro fiber towels and rubbed with the grain. Which is what I was told to do. Not happy with the stainless. Why do they change things when they don't need to be. Now I am stuck with this.

Yes, I recommend this product

Great design

Submitted by Bargain shopper - 8/30/2017

We are very pleased with this refrigerator. The shelving arrangement is perfect and the lighting is great. I love the pyramid shaped ice cubes!

Yes, I recommend this product

Great Features

Submitted by Sandra - 8/30/2017

Kitchen Remodel

Yes, I recommend this product

Excellent: KRSF505ESS Refrigerator

Submitted by k2 - 8/17/2017

So pleased with our new KRSF505ESS Refrigerator. The inside is so spacious and the lighting is excellent! Able to view all stored items with ease.

Yes, I recommend this product

Kitchenaid Not So Great Anymore

Submitted by SAM - 8/4/2017

I purchased this refrigerator less than two years ago. I believe this was a new model at the time. I have had 2 previous KitchenAid refrigerators 1993 and 2000 models. Both were still working, but we replaced the 1993 model thinking it could go out at any time. Early this year the ice maker quit working, but everything else worked properly. Since we didn't even use the ice the refrigerator make because it was so small we did not worry. We were thinking of moving in March and had the ice maker replace . It still did not make ice. After 4 calls for service, it was determined that the wiring in the door was faulty and the entire door needed to be replaced. I contacted KitchenAid and they said they would replace the door without any charge, but it would take 6 weeks for it to arrive here. It arrived at the appliance store where we purchased it and it was dented, so they contacted KitchenAid and they were sending another door which also arrived dented. We are still waiting for a door to arrive and not feeling real secure using the refrigerator with faulty wiring in the freezer door. What ever happened to KitchenAid quality?

No, I do not recommend this product

I can see what's inside

Submitted by Chef - 8/4/2017

I am most impressed with the lighting in the refrigerator. The door lights really make it easy to see what's inside.

Yes, I recommend this product

Great features.

Submitted by Vicki - 8/4/2017

Love the interior lighting, the automatic water fill feature, the fresh veggie air filter, and the touch screen for ice/water dispenser. Over all I am completely satisfied with its total operation.

Yes, I recommend this product

Great refrigerator!!

Submitted by Happy DAys! - 8/2/2017

We love this new refrigerator! We had one that had a bottom freezer and half the time the door wouldn't close. I love the side by side so much better!

Yes, I recommend this product

All new appliances

Submitted by LJ - 7/27/2017

I like everything except the refrigerator door does not close as tightly as the freezer door.

Yes, I recommend this product

Not designed well

Submitted by Zingara87 - 7/25/2017

We bought a model home and moved in April 25, 2017. The refrigerator had been in the house for probably 1-2 years but turned off. In June the ice maker stopped working. The repairman came out and told us that this refrigerator had a design flaw--the ice maker is in the freezer door and the water line comes up the hinge side of the freezer. The water line then freezes and the ice maker stops. He ordered us a new door but it appears the problem may develop again. He said you could empty the freezer; turn it off and hope that the water in the line melts, but this is unacceptable! Luckily the refrigerator is still under warranty. The door costs $888.00! I'll just buy something better next time. Also the inside storage of the refrigerator is limited, especially the crisper drawers--you have to take them out to put in large items such as a head of cauliflower.

No, I do not recommend this product

Stylish and functional

Submitted by Nursenicky - 7/20/2017

Sleek and stylish... love the wine rack inside. The front ice/water system is great. We love that the ice is stored in the door as opposed as taking up a shelf in the freezer.

Yes, I recommend this product

Very nice refrigerator

Submitted by Russ - 7/18/2017

Very spacious and attractive. Only problem is the ice maker can't keep up with our usage.

Yes, I recommend this product

Very quiet and great features

Submitted by Marty - 7/13/2017

Purchased all new appliances to replace those that were over 12 years old.

Yes, I recommend this product

A nice product with a couple design flaws

Submitted by Kim - 7/12/2017

I do love this fridge. And my food looks lovely inside and keeps for ages. I am not thrilled with the ice maker. I did see other reviews that it's noisy. But, for me it's also that my ice has ALWAYS got frost on it. No matter if I take the whole ice maker apart and dry it completely and then use up ice in a week. I don't have smooth ice cubes and I am ALL ABOUT THE ICE MAKER. That has been the one technical issue I have been dismayed about with this fridge. The other issue is the doors do not line up and neither do the handle bars they are just slightly off and I am particular about having things level or balanced so every time I look at the fridge I see that one thing. It bothers me and it looks wrong. Besides these two things everything else about the fridge is very nice. Beautifully laid out inside and the freezer is not an after thought as in other similar class fridges. It's just as nice as the refridgerator section. I love having the two drawers in the freezer. I keep my food in glass storage containers and it's just so easier to see everything at hand. This fridge is very deep. It is NOT counter depth so if you don't want extension then I strongly suggest buying the counter depth but you will probably lose square footage in storage. So decide what is more important for you a fridge that hangs out from counters a good 6" or sleek counter fronts.

Yes, I recommend this product

like interior lighting

Submitted by Phil - 7/12/2017

Happy with this selection, limited side by side options and this was the most appealing model

Yes, I recommend this product

Keeps produce and fruit fresh!

Submitted by Ellie the legislator - 7/11/2017

I have used Kitchen aid products for years and have enjoyed items made by Kitchen aid. I do not like the change in the what is used for the stainless steel front and the metal shelf front of shelves in the interior The Refrigerator runs well and produce and fruit last longer

Yes, I recommend this product

Great features

Submitted by Coach - 7/11/2017

Perfect buy

Yes, I recommend this product

Perfect ice!

Submitted by Justbeachy0107 - 7/3/2017

Love the new fridge so far, especially the ice cubes. The right ice makes the drink!

Yes, I recommend this product

This refrigerator is excellent. Well made

Submitted by Bob - 7/1/2017

We replaced our 21 year old Kitchenaid with this new one. Very well made and has operated flawlessly I like the controls on the front panel and the water filter is easier to change than our old one.

Yes, I recommend this product

Great price on "scratch & dent", brought cost within reason

Submitted by Mike - 6/16/2017

Overall, satisfied with features, performance and design. One key complaint. The design of the movable compartments in the door greatly limits their positioning. To get maximum use of space, we aren't able to put those compartments in the ideal location, as they "hit" or interfere with the shelves in the fridge.

Yes, I recommend this product

Fabulous Fridge

Submitted by Velina - 5/30/2017

We love our new refrigerator. The filtered water and crushed or cubed ice from the door are a big hit. Fruit and vegetables stay fresh much longer, eliminating the need to run to the store for green onion or celery, which had been continuously frozen and ruined in our old refrigerator. The visibility and lighting are good. The shelf and drawer design are conveniently set up. It's also very quiet.

Yes, I recommend this product

Works Great

Submitted by DLS - 5/27/2017

A couple weeks in and all is well..the only thing is the Ref. wide door tray have additional mounting locations..Looking Good

Yes, I recommend this product

We liked every thing about it

Submitted by My - 5/26/2017

great refrigerator

Yes, I recommend this product

Very well designed, with commercial styled handles

Submitted by Speed Racer - 5/15/2017

We love how much room there is on the inside. The icemaker on the door is nice as well, it gives more room in the freezer. The bins for the door are deep so they will hold most anything. They measured fill feature is nice, but I wish that it had a pull out tray to set larger containers on while filling.

Yes, I recommend this product


Submitted by Sarge - 5/15/2017

I bought this a month ago and I am glad i did.

Yes, I recommend this product


Submitted by kitchenaid lover - 5/10/2017

This is not my first or even second Kitchenaid fridge side by side. I love Kitchenaid products but the company has seriously dropped the ball on acceptable products. I bought the full line, matching set (4 items) and best item so far is the microwave. On this fridge, owned it for one month now and already had the ice maker replaced since it does not make ice to even fill up half the bucket (regardless if set on max ice or not). Also, the fridge could use another storage bin for the door. So even though my 4 year spare Whirlpool fridge had a better working ice maker and enough storage bins. I would not purchase this again. And if I could get my money back and choose again, I would continue to use my older Whirlpool fridge. From a disappointed previous Kitchenaid customer.

No, I do not recommend this product

Excellent appliance only lacking extra interior space

Submitted by Vace - 5/9/2017

This is an excellent working appliance however there are times when we go shopping and have o be fighting to allocate space to put all out groceries

Yes, I recommend this product


Submitted by Ann W - 5/2/2017

I love this new fridge. It very pretty on the outside. I removed a rack on the inside that was there to hold bottles (wine? soft drinks?). The outside ice dispenser and water dispenser is very nice and does lots of different things. The only downside to the fridge part is the larger shelf space is at the top. Being a short female, I would prefer that the larger are is down lower. That would make it easier for me to handle heavy items like gallons of milk and watermelons, etc. The capability to move the shelves around is limited.

Yes, I recommend this product

Great features.

Submitted by Lanie - 5/2/2017

I bought this 3 months ago and I am so glad that I did. Love it.

Yes, I recommend this product

Great product

Submitted by Chris the cook - 5/2/2017

I bought this as part of a kitchen redesign and couldn't be happier with it's appearance and performance

Yes, I recommend this product

Great Design

Submitted by Katie - 4/28/2017

Love this Fridge!! Sleek lines for a visually appealing refrigerator. Very good usage of interior space. My new KitchenAid is not crowded like my old refrigerator. I can see and access everything easily. Great Innovative water measurement on the door.

Yes, I recommend this product

Wouldn't have bought the stainless steel if I knew . . .

Submitted by Ed - 4/21/2017

I bought this during the holidays to replace an older unit. It is absolutely awesome in every way BUT except that it beyond difficult to keep the front of clean. I.e. without fingerprints/smudges/etc. If I could do it again I would buy the same model but not in stainless steel. Without constant and I mean constant attention it quickly becomes an eye sore that must be attended to. My old unit was white non-stainless steel front and it was never this much of a problem.

Yes, I recommend this product

Great features

Submitted by Tv dinner - 4/21/2017

I bought this three weeks ago and it looks and works great. It's quiet and so far no problems.

Yes, I recommend this product

Great Frig!

Submitted by Ken - 4/21/2017

Very pleased with this refrigerator. Nice features, high quality, feels much more substantial than the LG or Samsung alternative. Just could not be happier with the product.

Yes, I recommend this product

Quality quality quality

Submitted by Bertman - 4/13/2017

Solid doors, quality construction, sturdy, great looking

Yes, I recommend this product

Ice Maker Led Lighting Nice Drawers

Submitted by Jim Richards - 3/23/2017

love the frige..... Very Nice

Yes, I recommend this product

cheap poorly made appliances that are about to be tossed...

Submitted by travis - 3/19/2017

Buyer Beware: purchased four Kitchen Aide appliances $6,000.00 10/2015.All were finished in Stainless Steel, bad choice.Water dispenser housing stained / eroded within a month, replaced by supplier twice within 6 months.400 days later...Surface looks very worn over both doors.Recommended SS cleaner + microfiber / zero help.Magnetic clips appear instantly as scratches Surface useless for any attachments Durability / fussiness factor is so poor that I have basically given up. If supplier could make the plastic any thinner or more brittle that would put rank this set up at the bottom of the list of essential utilitarian things to buy Two adults, well kept interior disappointed. KOCE500ESS (microwv) + KCGS356ESS (range) + KDFE104DSS (dw) + KRSF505ESS (frig) Update 3/19/2017 the freezer has now stopped working and ruined several layers of stored food, this product is an embarrassment.

No, I do not recommend this product


Submitted by Guitar - 3/10/2017

This fridge is okay, It arrived with some stains on the stainless. I have had difficulty getting them off. I removed the wine rack to make more space.

No, I do not recommend this product


Submitted by Felix - 3/6/2017

You get what you pay for; a professional product.

Yes, I recommend this product

Not as good as my other Kitchenaid side by side

Submitted by Sam - 3/3/2017

I have a 2000 Kitchenaide side by side which I have in an Arizona garage as a spare fridge. It still works fine. I purchase this refrigerator just over a year ago and the ice make no longer works. The quality is not as good as the older fridge. I need to look for a new brand as Kitchenaid no longer has the dependability it once had.

No, I do not recommend this product

second purchase

Submitted by dennis - 2/23/2017

this one was purchased as our spare extras fridge.. when I replaced the appliances I planned to use the old fridge for our spare.. but once I installed all the new ones and seen how well they operated and efficient they are , I went and purchased this one as well...

Yes, I recommend this product

Great refrigerator ! The ice maker makes great crushed ice

Submitted by Heidi - 2/15/2017

The refrigerator is roomy very high end and keeps food fresh . The stainless steel finish is very pretty.

Yes, I recommend this product

First Stainless Steel Appliance

Submitted by Marmie - 2/6/2017

So far the refrigerator is very nice. The ice maker looks small but we have plenty of ice. My first stainless steel appliance, getting use to fingerprints. Fairly easy to clean with two adults in the house. I would buy again.

Yes, I recommend this product

great refrigerator

Submitted by JH - 1/26/2017

We purchased 12/19/16, installed 1/18/17 and we are happy. This refrigerator is larger than the Maytag.

Yes, I recommend this product

Love it

Submitted by Robin - 1/25/2017

I really like the handles great fridge

Yes, I recommend this product

Love it!

Submitted by Mike - 1/13/2017

Needs a larger ice maker bin. Everything else is great.

Yes, I recommend this product

The LED lighting and ample space.

Submitted by Mike - 1/6/2017

I bought this refrigerator in early November, 2016 and it was delivered 12 days later. My wife and I are very tough customers when purchasing a refrigerator. We spent many hours going over all the features on many units from other companies but we finally narrowed it down to our Kitchen Aid. We are so pleased with the performance of the machine and the amount of space that we can use. We are also very pleased with the many features such as the changing of filters which are so simplified that we are still pinching ourselves for choosing this machine which has made our daily lives so much simpler and enjoyable.

Yes, I recommend this product

where to put tall bottles, soft drinks..lose a lot of space

Submitted by dd - 12/29/2016

Didn't pay enough attention to adjustable shelving.No where to put tall bottles but the door..not a good idea. Not just champagne...not many options for soft drinks. you lose a lot of space with what you have. They need more shelving options

No, I do not recommend this product

Great interior

Submitted by carlosc - 12/5/2016

Lots of space. Great lighting. Excellent adjustable shelves

Yes, I recommend this product

At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:


Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).


Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.


Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Bosch Kitchen Appliance Package

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
About Us

This sleek 24.8 cu ft. side-by-side refrigerator includes the Preserva® Food Care System. Its two independent cooling systems help keep food fresh while the FreshFlow Air Filter minimizes odors, and the Produce Preserver delays over-ripening. The Professionally-Inspired Design features Satin Textured Handles and KitchenAid® Medallions. Its Energy Star Tier 2 rating exceeds the minimum federal energy efficiency standard by 25%.

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