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Watch This Price
KitchenAid Logo

25 Cu. Ft. 36-Width Standard Depth French Door Refrigerator with Interior Dispense - Stainless Steel

Model # KRFF305ESS

 4.3 out of 5 (429 Reviews)

Available in 3 Color(s)

Regular Price $2,199

Our Price $2,099

After Applicable Rebates

Our Price


Price Check

Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

Payment Methods:

This 25 cu. ft. refrigerator features the ExtendFresh Temperature Management System and Produce Preserver to help maintain the taste and texture of your freshest food. Other features include LED lighting and a slide-away split shelf to keep food organized and easy to find. The addition of the FreshChill Temperature-Controlled Full-Width Pantry gives you a dedicated space for meats and cheeses.


  • ExtendFresh Temperature Management System
  • Interior Water Dispenser
  • Professionally-Inspired Design
  • Produce Preserver
  • FreshChill Temperature-Controlled Full-Width Pantry
  • Slide-Away Split Shelf
  • SatinGlide® System
  • ENERGY STAR® Qualified
  • LED Lighting
  • Automatic Ice Maker
  • Max Cool
  • Metallic Accents on Shelf Trim
  • Metal Wine Rack
Configuration and Overview
Refrigerator Type French Door
Freezer Capacity 7.44
Refrigerator Capacity 17.75
Energy Star® Qualified ENERGY STAR® Qualified
ADA Compliant No
CEE Tier Tier I
Height 70 1/8
Depth 35 1/2
Width 35 7/8
Cutout Height 69
Cutout Width 36
Height To Top Of Cabinet 68 7/8
Depth With Door Open 90 Degree 48 1/8
Depth Excluding Doors 29 1/8
Depth Closed Excluding Handles 33
Width with Doors Closed 35 7/8
Freezer Capacity 7.44
Refrigerator Capacity 17.75
Number of Interior Shelves 5
Spill-Proof Glass Shelves 1 Adjustable Full Width, 1 Tuck Shelf, 3 Adjustable Half Width
Conventional Shelves No
Humidity-Controlled Drawers 2 Half-Width
Temperature-Controlled Drawers 1 Full Width
Non Climate-Control Drawers No
Door Bins 1 Dairy, 2 Fixed Full-Width Gallon, 3 Adjustable Full-Width
Freezer Features
Number of Shelves 0
Interior Shelves No
Freezer Drawer-Basket 1 Full Width Lower Wire, 1 Full Width Upper Wire
Door Bins No
Light LED
Filtration and Dispensing
Dispenser Type Interior Water Only
Dispenser Options Filtered Water
Ice Maker Factory Installed
Door Style Contour
LCD Touch Screen No

KitchenAid Culinary Ambition

  • Rebate Ends: 7/18/2018
  • Must be postmarked by: 8/17/2018
  • Description: Receive up to a $1600 rebate with purchase of qualifying KitchenAid Appliance Package. Rebate form must be postmarked by 8/17/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance

Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

11 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.


  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions


out of 5 (429 Reviews)

88% of reviewers recommend this product.

Large refrigerator with small capacity

Submitted by Bunny - 11/28/2017

Disappointed with the amount that it can hold. The doors appear to be set up to each hold 2 gallons of milk but only if you jam them in. Water filter cartridge takes up space further reducing capacity on the top shelf. Vegetable bins are plastic on plastic so they don't slide very well and they get caught on the rails preventing them from going in all the way. I have had another french door with the freezer on the bottom of the same capacity that held more.

No, I do not recommend this product

Great design

Submitted by Bill - 9/23/2017

Great design. Easy install. It works very well and the controls are simple.

Yes, I recommend this product

Great Design

Submitted by Bill - 9/23/2017

I'm very happy with this purchase. The lines are clean, there is a water dispenser inside, so they could keep the outside simple. Produce stays fresh longer than in my Maytag.

Yes, I recommend this product

I hate this fridge

Submitted by Family of 5 in AK - 9/21/2017

I bought this fridge with a few other KitchenAid appliances for our new house. I HATE THIS FRIDGE. The only thing I like about this fridge is the water filter made the water taste great...but that's literally it. If something leaks on the top, it leaks ALL THE WAY DOWN each level...there is no design feature to control something that has spilled or leaked. (My earlier Samsung had this protection). The rear of the unit freezes food, no matter that we have it on a medium setting, and the front doesn't get cold enough. The freezer has steadily dripped water to the bottom, even after turning off the ice feature, creating a glacier that I have to force the door open because there is ice in the way of the pulleys. And now it has decided to frost everything over because the seal isn't real good. AND the alarm system which tells you if a door was left open beeps so softly you can't hear it and it's not irritating enough to make you think you left a door open. And for whatever it's cubic square feet is...I swear I can't fit anything it there! There has not been one appliance that I've been more disappointed with in the cadre of appliances we purchased for this house than this fridge.

No, I do not recommend this product


Submitted by TP - 9/21/2017

Great decision

Yes, I recommend this product

Broke down after 8 years

Submitted by Stephanie - 9/11/2017

I bought this model in 2009 and it always worked flawlessly. 3 weeks ago the fridge died, and we have been paying repairmen through the nose as they try to chase down the problem. I used the Kitchenaid certified repairmen and it takes them a full week to schedule a visit every time. Haven't had a fridge in 3 weeks now! These appliances cost thousands of dollars and the quality is not what I expected for my investment.

No, I do not recommend this product

Happy with purchase

Submitted by None - 9/10/2017

Happy with purchase

Yes, I recommend this product

We have had a couple issues so far...

Submitted by Deb - 9/10/2017

We have had some issues with this appliance but I would probably still recommend (but with explanations!). The refrigerator doesn't seem to cool evenly. One day we had a blizzard in the freezer...and by blizzard I mean like 2 inches of "snow" covering everything! Not sure if the ice machine sprayed water that froze or what, but now the ice machine doesn't work. We are getting the unit replaced. We have had This refrigerator for less than 2 months. This model was not in the store to check out...I thought water and ice dispensers on the inside would be better but notsomuch! My choice, my mistake! I drink a LOT of water and really don't like having the door open long enough to fill a liter bottle!

Yes, I recommend this product

Plenty of room.

Submitted by Easy Goin' - 9/4/2017

We like the clean design with the water dispenser located inside the left door and the French doors are handy. We selected an entire suite of Kitchen Aid appliances and they make the kitchen look so elegant.

Yes, I recommend this product

Quality with Great Design

Submitted by Jerry - 9/1/2017

We purchased a Samsung French Door Refrigerator 4 1/2 years ago for it's looks. Nothing but problems, Ice maker broken in the first year, and many times after. Water leak, loud grinding noises while running. Had it serviced 4 times and cost us hundred's of dollars. We even had a hard time finding a company to service a Samsung refrigerator in our area. Sad part it still looked good as it was trashed. We did our research and we love our choice with our New KitchenAid Refrigerator. Top Quality, and the design is awesome. Great reviews and it matches our KitchenAid stove. I highly recommend the KitchenAid, and stay away of the Samsung,( read the reviews )

Yes, I recommend this product

Great Classic Refrigerator

Submitted by Mike S - 8/31/2017

MY wife and I purchased a suite of Kitchen Aid appliances to update our kitchen. WE wanted a mid-sized refrigerator without a lot of special features other than ice maker. But we wanted dependability and ease of access. This model has all of that. After several weeks of use, we would buy again the same model. Temperature control is precise and adjustable shelving works well. A big "Yes" for KA design and quality

Yes, I recommend this product

lots of storage, very functional

Submitted by dckitchen - 8/31/2017

We love this fridge, the depth gives so much room for storage and the internal water and ice makers give the exterior a clean and minimalist look that we wanted for our kitchen.

Yes, I recommend this product

nice features.

Submitted by bean - 8/30/2017

Just got it a month ago. It is little noisey with banging when getting ready to fill ice maker with water.

Yes, I recommend this product

Very nice

Submitted by Carol - 8/30/2017

Love the French doors

Yes, I recommend this product

Great Upgrade

Submitted by Lis - 8/26/2017

I bought this refrigerator to replace my 16 year old refrigerator and love it.

Yes, I recommend this product

Great Refrigerator

Submitted by LS - 8/22/2017

I remodeled my kitchen and decided to go with all KitchenAid products. This refrigerator not only looks great but has great features and great storage. The only complaint is fingerprints but I knew this was going to be a potential issue. I am really happy with my purchase!

Yes, I recommend this product

So far it's been great.

Submitted by Mr Frig - 8/20/2017

I purchased this unit three weeks ago and so far it is workingl great. I really like the internal water dispenser. The interior is well layed out and the l shelves are easy to adjust. The freezer is great and the ice maker has been flawless. Not having rollers on the drawers is the only thing missing.

Yes, I recommend this product

The French Door Regrigerator is so easy to use.

Submitted by n/a - 8/18/2017

I have had this model refrigerator in my last home and loved it. The changes made on this newer model are not as nice as my other one which we bought in 2009. I am very disappointed in the exterior finish. The features inside are great and it works fantastic but when you made the doors a composite instead of totally Stainless it made it so much harder to maintain.

Yes, I recommend this product


Submitted by Lori - 8/17/2017

Purchased in early December for my brand new home. By early May the freezer was getting frosty & making a mess on my brand new wood floors every time I opened the freezer drawer. Two techs came out within weeks of each other. The first one was barely at my house for 10 minutes. Obviously he didn't fix the issue as he thought he did. Had to wait yet another week for another tech who thankfully was very thorough. Had to order a new door and track. Waited through mid August....still no door! (This is of course after months of mess, having to buy another freezer for my basement & countless calls to Kitchen Aid to get this mess resolved! After countless hours on the phone- most of it on hold- I think this is finally getting resolved- maybe... Kitchen Aid is finally willing to order me a new unit! Oh, but then I find out it's on back order!!!! Not sure when another Kitchen Aid stainless French door will be coming! FRUSTRATING! Poor workmanship, poor customer service, poor policies on Kitchen Aid's part. I was never even compensated for all the loss of food & major inconvenience! I will be looking at other brands.

No, I do not recommend this product

Love the clean look

Submitted by Berryman1 - 8/17/2017

Bought the entire Suite and it has not failed to impress myself as well as my family

Yes, I recommend this product

It seem alittle cheap to me

Submitted by GA - 8/17/2017

The freezer section just has a wire basket and the ice fall through the basket on to the floor. A solid basket would have been bettter. And when you open the bottom freezer drawer it move the whole fridge

No, I do not recommend this product

Great refrigerator!9

Submitted by Gma - 8/16/2017

Love the look, love the finish, and all-around a wonderful refrigerator!

Yes, I recommend this product

Very modern looking

Submitted by Chris - 8/16/2017

This is the exact same fridge I had in my old house except that was a JennAir. So I'm used to it and love it just as much. I just didn't like the way it came with the packing as there was no warning with the shelves that were upside down and one shattered right away. However the replacement was quick and easy!

Yes, I recommend this product

Easy to use

Submitted by Nurse mom - 8/14/2017

Bought this refrigerator to replace a much older one. We love all the space and having the freezer on the bottom. Such a great refrigerator.

Yes, I recommend this product

Great Upgrade

Submitted by Jen - 8/14/2017

I bought this refrigerator as part of a larger appliance purchase when we renovated our kitchen. We have been using the refrigerator for two months, and is working as expected.

Yes, I recommend this product

Very nice unit.

Submitted by AZ Bass - 8/11/2017

Bought this unit to replace an aging one and to match the other KitchenAid appliances I have recently purchased. It looks great and has a ton of room.

Yes, I recommend this product

Great interior layout!

Submitted by Wes - 7/25/2017

This was installed a week ago and it has a great interior layout and efficient freezer space as well. Switched from a side by side and this is so much more convenient to see what we have in it.

Yes, I recommend this product

Just What I was looking for to replace old unit

Submitted by JB - 7/22/2017

I wanted a refrigerator with the water on the inside, with French doors in stainless steel. The door handles are very sturdy and the unit is quiet.

Yes, I recommend this product

Quality fridge!

Submitted by Wally - 7/20/2017

Have same model (except stainless) that's three years old -- love it for many reasons.

Yes, I recommend this product

Love the way it is set up.

Submitted by Tass - 7/20/2017

Bought it 2 months ago and just love it

Yes, I recommend this product

Great Equipment

Submitted by Tandy - 7/20/2017

super efficient

Yes, I recommend this product

Very satisfied with my Refrigerator

Submitted by Carol - 7/18/2017

Had new refrigerator for two weeks. It is exactly what I wanted and needed. I am very happy and hope it will be service free for years to come.

Yes, I recommend this product

Great Frig

Submitted by Annie - 7/18/2017

Nice frig.

Yes, I recommend this product

Lots of storage space

Submitted by Tiffany - 7/14/2017

Great amount of space inside. The wide French doors style allows for more storage than the thin side by side styles.

Yes, I recommend this product

What a Great Change !!

Submitted by Sharon the Happy - 7/12/2017

I can't believe how much I am enjoying this refrigerator. I thought the convenience of a bottom freezer would be wonderful and it is. The drawer easily glides out and there is a lot of space for frozen foods. The side by side doors are new to me but they even have room for gallon jugs. These two doors give you a wide view of the refrigerator contents and with the freezer at the bottom the eye level view is so convenient. This refrigerator even alarms if you should happen to leave the door ajar, this has been needed by me several times.

Yes, I recommend this product

Drawers hard to slide

Submitted by Teresa - 7/11/2017

Nice design, works very well, but the drawers don't slide easily, and sometimes get off kilter.

Yes, I recommend this product

Looks great

Submitted by Gardener Carol - 7/6/2017

My old refrigerator's compressor was dying. I had a little time to research a new refrigerator. Loved the 10 year warranty on the compressor on this one. I like the French doors and the stainless steel handles.

Yes, I recommend this product

Beauty and space

Submitted by Happy Purchaser - 7/4/2017

While I love the refrigerator, it is too soon for me to make a valid review. After one and 1/2 months, I love the look , space and the wonderful extra room I have in the freezer. One does have to get used to the French door touch as if you're not careful you could leave a door open. The refrigerator does have a door alarm which is great.

Yes, I recommend this product

Excellent choice

Submitted by Sylvia - 7/2/2017

Very pleased with Contra Costa Appliance and Joe was a good salesman and the delivery guys were very friendly and helpful.

Yes, I recommend this product

Does It's Job

Submitted by Illinois Mom - 6/30/2017

This refrigerator works well. Produce seems to stay fresher longer than my previous one which was a similar model. Only gave 3 stars because of 2 issues. First, there are dividers in the basket and shelf area of the freezer, but they are not moveable, limiting the versatility of being able to store things. A large pizza box barely fits. Second, the freezer door does not open smoothly if pulling the door on the left side of the handle. It does open smoothly if you pull on the center or right side of the handle. I noticed this in the showroom, and was assured that it was because I was looking at a floor model that had been opened so many times. However, after I had purchased this, I found several other reviews that said the same thing, and always on the left side.

Yes, I recommend this product

Love this refrigerator!

Submitted by Patty - 6/27/2017

Beautiful design and excellent build quality are just the beginning. I love the interior layout and operating noise level is super quiet. I was mildly disappointed that accessories weren't offered by KitchenAid for cold drink dispensing, egg container, etc, which I had to get from third party sources. Love the refrigerator.

Yes, I recommend this product

Great looking fridge

Submitted by Resak200 - 6/26/2017

Great fridge keeps everything very cold water dispenser is great in side fridge

Yes, I recommend this product

Love this refrigerator!

Submitted by Amy - 6/25/2017

Had fridge for about 4 months. Love It! Only issue is wish it was fingerprint resistant. My 18 month old loves to show that he has been near the fridge!! Lots of space!

Yes, I recommend this product

Refridgerator with panache

Submitted by Ken - 6/21/2017

I purchased this refrigerator in April. It has the right combination of features for us. My past experience with KitchenAid means years of trouble free performance.

Yes, I recommend this product

So far, so good.

Submitted by aaaaaaa - 6/21/2017

Think the wine rack is a little silly. Need the shelf space more than the wine rack.

Yes, I recommend this product

Love this fridge!

Submitted by Newhaus - 6/19/2017

I love this fridge! So nice to have food at an elevated height and the separate doors are easy to use.

Yes, I recommend this product


Submitted by Rob - 6/15/2017

Great price for features

Yes, I recommend this product

So far so good!

Submitted by LG - 6/10/2017

Taking some time to figure out how to load this efficiently so as not to have to open both doors every time. Love the look.

Yes, I recommend this product

Love this refrigerator

Submitted by Steph - 6/7/2017

Love the new refrigerator. Lots of space and convenience.

Yes, I recommend this product

Great features

Submitted by Vicki - 6/5/2017

This is part of a remodeled kitchen. Love the water dispenser inside and ice in freezer instead of door! Wine rack a perfect addition.

Yes, I recommend this product

At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:


Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).


Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.


Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Royal Kitchen Giveaway
Bosch Kitchen Appliance Package

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
About Us

This 25 cu. ft. refrigerator features the ExtendFresh Temperature Management System and Produce Preserver to help maintain the taste and texture of your freshest food. Other features include LED lighting and a slide-away split shelf to keep food organized and easy to find. The addition of the FreshChill Temperature-Controlled Full-Width Pantry gives you a dedicated space for meats and cheeses.

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