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KitchenAid Logo

22 cu. ft. 36-Inch Width Counter Depth French Door Refrigerator with Interior Dispense - Panel Ready

Model # KRFC302EPA

 2.7 out of 5 (64 Reviews)

Available in 3 Color(s)

Regular Price $3,499

Our Price $3,399

After Applicable Rebates

Our Price

$3,399

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Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

This 72-inch refrigerator is three inches taller than a standard counter-depth refrigerator. It fills the gap that can be left above many refrigerators, adding to its integrated appeal. A pull-out freezer drawer allows you to organize frozen items on three levels. And with the ExtendFresh Temperature Management System all of your ingredients will be held at the optimum temperature to maximize their flavor and texture.

Features:

  • FreshChill Temperature-Controlled Full-Width Pantry - Provides a manual temperature setting that lets you maintain the freshness of ingredients as varied as a whole salmon or large eggplants.It gives you total control over of the amount of cool air that enters the drawer.
  • Pull-Out Tri-Level Freezer Drawer - features slide-out baskets with mats to help keep the freezer clean and organized.
  • SatinGlide® System - Uses space-efficient, under-mounted pans with rollers and glides for satisfyingly smooth operation.
  • LED Lighting - Uses less energy than incandescent bulbs. Multiple lights are purposefully placed throughout the refrigerator and freezer, making it easy to find items at a glance.
  • Star-K Certified - STAR-K KOSHER CERTIFICATION for use on the Jewish Sabbath and other religious holidays.
  • Automatic Ice Maker - ensures a constant supply of ice on hand at all times for entertaining and everyday use.
Specifications
Dimensions
Cabinet Width 35-5/8 in
Depth 30-1/4 in
Depth Closed Excluding Handles 27-3/4 in
Depth Closed Including Handles 30-1/4 in
Depth Excluding Doors 24-5/8 in
Depth With Door Open 90 Degree 44-1/8 in
Freezer Volume 5.59 cu. ft.
Height 72.0 in
Height To Top Of Cabinet 71-3/8 in
Height To Top Of Door Hinge 72.0 in
Refrigerator Volume 16.35 cu. ft.
Width 35-3/4 in
Configuration and Overview
ADA Compliant No
Advance Foam Insulation 99.9% lower Global Warming Potential and Better Energy Performance
CEE Tier Not Rated
Counter Depth Yes
Number of Doors 3
Prop 65 CALIFORNIA RESIDENTS ONLY - WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
UL UL
Appearance
Cabinet Finish Textured
Door Finish Smooth
Door Style Flat
Handle Color Stainless Steel
Handle Material Metal
Handle Type Reach-Through Handle
Hidden Hinge Yes
LCD Touch Screen No
Controls
Air Filter Indicator/Reset No
Automatic Defrost Yes
Control Lockout No
Door Ajar/Open Alarm Yes
Sabbath Mode Yes
Filter Details
Fresh Flow Air Filter No
Produce Preserver Yes
Water Filter Indicator/Reset Yes
Water Filter Location Interior
Refrigerator Details
Deli Drawer No
Humidity-Controlled Drawers 2 Half-Width
Lighting LED
Number of Interior Shelves 5
Pantry Drawer Yes
Supplementary Containers Yes
Freezer Details
Door Type Pull-Out
Freezer Number of Shelves 0
Dispenser Details
Dispenser Options Filtered Water
Dispenser Type Interior Water Only
Types of Ice Cubed
Icemaker Details
Icemaker Factory Installed
Icemaker Location Freezer
Certifications
Energy Star® Qualified No
Prop 65 CALIFORNIA RESIDENTS ONLY - WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
Electrical
Amps 15
Hz 60

KitchenAid Culinary Ambition

  • Rebate Ends: 12/31/2018
  • Must be postmarked by: 1/30/2019
  • Description: Receive up to a $1600 rebate with purchase of qualifying KitchenAid Appliance Package. Rebate form must be postmarked by 1/30/2019.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance


Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

10 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.

Benefits:

  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions

2.7

out of 5 (64 Reviews)

40% of reviewers recommend this product.

Nice

Submitted by Carl - 9/23/2017

We did a kitchen reno and got first use of the new fridge unit in the middle of August. Since that time we've delightedly gotten to enjoy its features and there are no complaints to speak of at this particular time. I*t's huge.

Yes, I recommend this product

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Regarding black strips from the doors

Submitted by Susan - 9/20/2017

Have used this refrigerator several times for various clients, as well as myself - we have had the black sides painted to match the cabinetry - electrostatic painters can do this. Just make sure to remove everything from the freezer and fridge before painting if already installed.

Yes, I recommend this product

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Warning!! Do not buy if u want a built in look

Submitted by Kristin - 9/19/2017

I am doing a complete home remodel including the kitchen. I bought this refrigerator because it was French door, panel ready and cabinet depth. I have owned many kitchenaid appliances in the past and have been pleased with them. When they installed the refrigerator this week, I was shocked to find out that it is not fully integrated. Why have panels on the front when you have to have 3-4 inches of black showing on the sides!! Very poor engineering and dishonest advertising. It has ruined the feel and look of my kitchen.

No, I do not recommend this product

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False advertising! Looks horrible!! do not buy

Submitted by The designer - 9/19/2017

I got this for a client. It showed on product page with a picture of flush fridge with panels . We made cabinet surround at 29 deep. Deeper than needed by specs. Like other complaints I now have read, the unit cannot be pushed all the way back and the sides of the door are 4" thick and black not covered by panel. It does not look anything like what was expected or advertised on product page. If they showed on the product page how it would really look half of the complaints would never happen. And people like me would not have purchased as it is not what we wanted. The refrigerator took weeks longer than expected then arrived totally damaged on the side. I called the distributor & they said they could ask whirlpool for a credit. We did not want to wait 6 to 8 weeks again & I thought the whole side of the refrigerator would be covered so we accepted a credit. I was gone while they installed the refrigerator & came back in horror to see this eyesore in the beautiful kitchen. Not at all like what they had on the product page. On top of the damage on arrival, and it not being like the product page/description the freezer panel will not stay attached. The 2 upper doors were attached not a problem but the bottom panel continually falls off it is ridiculous. I contacted the distributor & said I do not want the credit for the damage as this is not what it is supposed to be & it was damaged & the front panel is faulty. They supposedly went back & forth & kitchenaid said they gave a credit for the damage that was at delivery, case closed no returns. I am escalating this with kitchenaid. I am not eating this refrigerator! As per the 100s of reviews I have now seen all over online you have a problem with your product description page! You are supposed to be a good brand that stands behind your product. I am a contractor & Designer & you have been my go to brand for most kitchens. This was the 1st time trying this refrigerator & it is an unacceptable mess!

No, I do not recommend this product

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Not so awful as these amateurs think

Submitted by Builder - 9/19/2017

This refrigerator will work if you have any common sense. The dimensions and rough openings are listed. I would bet that most of the custom kitchen cabinets were bought at a discount major retail dealer where the customer and the salesman had no clue about what they were doing. If you had a cabinet shop build your cabinets, you picked the wrong shop. I build houses and I build cabinets. I don't have a problem with this. It makes me laugh to read these reviews. You people are something.

Yes, I recommend this product

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Response to Kitchen Aid

Submitted by Furious - 9/11/2017

Dear KitchenAid Response; My cabinet casing was made exactly to the specs of the unit that are online. The problem is that although you market this as Counter Depth and Panel Ready and promise it as having an "Integrated Appeal" along with a photograph of a FULLY FLUSH unit- this is in fact, not true. I call this a clear sense of misleading and false advertising. In reality, this unit can NOT sit flush with surrounding cabinetry no mater what the casing specs. . In fact, due to the thickness of the doors, (about 4' -WHICH ARE BLACK) and the need to be able to OPEN the unit, it will protrude. Again, this is unlike the photo on their advertisement/Product Details. After 25 min on hold and 5 phone calls to Customer Service I was told KitchenAid doesn't offer refunds and to call the dealer. I will be reporting this to the BBB. Disappointed. Don't order.

No, I do not recommend this product

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Picture showing the wood panels is not this Refrigerator

Submitted by Jim - 9/11/2017

Watch if you are looking at this refrigerator. The picture with the wood panels is actually of one of their built in units not this cabinet depth model and this refrigerator will look totally different. I was looking at it online and glad I actually found one at a retail store to see what it really looked like. Because it really wasn't going to give the look I wanted and I didn't want to pay double the cost for the built in unit I want with a black stainless which looks nice. I was replacing an older Amana that has wood panels and had a stainless trim around the edge of the door. There are few units on the market now that you can put wood panels on and none of then give a great look since there is no trim on the door edge so you see 2.5" of the black color of the door edge and then the wood panel on the front. They really should change the picture to one of the actual refrigerator and not the built in unit as it is really misleading. The rating I gave is because of the looks not the refrigerator itself.

No, I do not recommend this product

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RUINED MY CUSTOM KITCHEN

Submitted by Furious - 8/24/2017

FALSE ADVERTISING! This is a terrible unit and shame on KitchenAid for not addressing this after all these customer reviews. I am another customer who is devastated after seeing our beautiful kitchen design totally ruined! THIS IS NOT COUNTER DEPTH AND WILL NOT LAY FLAT AS PICTURED. The unit sticks out at least 3 inches past your custom casing to allow the french doors to open. It is also BLACK. If you have White cabinetry and plan on using panels to blend it in ( extra money to have custom panels) this is what you get. Totally unacceptable. KitchenAid has a pre scripted response and since it's not BROKEN I'm stuck with this stupid thing.

No, I do not recommend this product

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Worst fridge I have every owned

Submitted by Rick - 8/23/2017

It simply is the most ugly (black strips) and fragile (door handles) fridge I have ever seen. I would never recommend this to anyone - friend or not KitchenAid - get your act together!

No, I do not recommend this product

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total disaster

Submitted by Atta - 8/12/2017

i bought this for my brand new custom built home .... this is the most worst refrigerator , there is no dimensions written in manual for counter depth installation .....all black sides are hanging out from rest of the cabinet ..... looks really ridiculous in my beautiful kitchen.My kitchen is totally ruined by your fridge it disgusts me how horrible and careless a huge company like yours can do this and we put a lot of effort and money just to make it adjust but it makes it worse.i absolutely hate it . You should step up your game.

No, I do not recommend this product

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Measure twice cut once!

Submitted by Glowplugv - 7/23/2017

I just installed this model in my totally remodeled kitchen so I am going to focus on the install to provide some warnings for next buyer. My kitchen contractor (who does a lot of work with Kitchenaid appliances) created a cabinet for the normal counter depth. The problem is that there are water lines run along the back of the refrigerator. These are strong, stiff lines and instead of having a elbow to enter frig, they are bowed outward (see picture). The end result is that the frig cannot be moved closer to the back wall than 1.5 to 1.75 inches. You do not want to force these lines as they will not bend. Another depth eater is the electrical plug (second picture). It is right angle plug but it is at least 0.5 in high. There are flatter plugs that could have been added to the electrical line to save space. While not related to Kitchenaid, I would recommend that the open end of the water valve be directed to the left. In my case the water valve was slightly to the right and that made it difficult to coil the line. Just something to be aware of when you have the connections placed. The two Kitchenaid problems will require that we add wood strips to the current cabinet enclosure to build it out (fortunately it will work with the rest of the cabinets). We may even do a cut-out in the wall board so the water line can go bit into the wall. These are things you might not catch from the specs, so be sure to consider them in your install. Given we have only operated for 4 days, the frig is very quiet, ice making looks to be plentiful and the cold water feature is great. I highly recommend this non-through the door setup for ice as when I was reviewing the refrigerators the common complaint was the small size of the ice capacity and failures with the ice maker/delivery system. This configuration should provide the most reliability and is great for us since we have only two of us in the home. I'll report more on it when I've had it in operation for awhile.

Yes, I recommend this product

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Flaws in design

Submitted by Linda - 7/22/2017

I loved my previous built-in Kitchenaid refrigerator so when we remodeled another home, I ordered this "counter depth" one, unaware of the black sides which was going into my white kitchen. After having a hissy fit over that, I have finally gotten used to it. However, I just spent the past hour cleaning up a spilt chocolate pudding that ran down the entire back wall of my refrigerator. Whoever thought it was a good idea to NOT extend the glass shelves all the way to the back wall!!! There is a 2-3 inch gap that I have spent countless time trying to retrieve items that have fallen off the shelves. Thank God it wasn't fish because I would have had to trash the entire refrigerator. There is no way even after removing every drawer and shelf to get at the nooks and crannies to properly clean up the mess.

No, I do not recommend this product

Met Expectations

Submitted by Tal02d - 7/20/2017

I was worried to make this purchase based on some not so great reviews but it matched to the specs and fits in our kitchen well.

Yes, I recommend this product

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Great Frig

Submitted by ken spoon - 7/17/2017

works great, no problems

Yes, I recommend this product

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Gotta say I like I - the reviews are true, but it is NICE.

Submitted by Dr Tasso Pappas - 6/24/2017

I would carefully read the reviews. It's true that this is not a built-in looking refrigerator. It is counter depth but for the doors to open there's gonna be some of the black sides exposed. I'll try to post pictures later. But our white kitchen with a black island looks perfect with these exposed sides. It's a really useful refrigerator with lots of interior room and we love the water dispenser and the overall look. The one big negative it is loud for a refrigerator, in the sense that it always can be heard humming. Not terribly loud but constant and continuous gentle humming. Overall we still love it we paid her sears clearance price for it was certainly worth it.

Yes, I recommend this product

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Not worth the money

Submitted by TT - 5/9/2017

Decent fridge, for the money these items should be alot better. Things could be better. Ice maker is slow and gasket around the door already torn for no reason. I have to call and get new one.

No, I do not recommend this product

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Lemon, not the fruit. Not counter depth

Submitted by Jake from State Farm - 4/17/2017

The fridge is randomly freezing foods, have it set at 44 degrees. Service company is still fixing it. They said this is a very uncommon problem. Which tells me It's a lemon. Waiting in parts. It stick out inches outside of the cabinet just like the other pictures shown. Kitchenaid and our original dealer are looking into possible fixes. Our appliance dealer is bending over backwards. Kitchenaid is being very generic with responses. Technician has noted all descrepancies with no action from kitchenaid to remedy the real problem. I have a half working,freezing random foods and drinks, thousands of dollars eye soar... kitchenaid HELP

No, I do not recommend this product

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Totally Dissatisfied

Submitted by Mrs. P. - 4/13/2017

I specifically bought this refrigerator because it was advertised as counter depth, or built in. It not only is not counter depth but the black sides stick out into the kitchen and it looks horrible. I will never buy another KitchenAid appliances again and I plan on telling absolutely everyone I know not to as well. I am a realtor so I come in contact with a lot of people and I plan to let them know. Totally, totally disappointed.

No, I do not recommend this product

Send a repairman!!

Submitted by Unhappy! - 3/25/2017

Door broke in the first 3 months!!

No, I do not recommend this product

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BLACK!!! you see the sides of doors

Submitted by Brittney - 3/22/2017

This ref is Black and you can see the sides of doors with the panels on it, looks horrible!! I would never reccomend this unit! Not build in or panel ready at all! totally unhappy!

No, I do not recommend this product

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Lots of room. Nice design

Submitted by Dm - 2/7/2017

Recently purchased along with dishwasher. Both are attractive. Refrigerator had lots of room and interior is well designed

Yes, I recommend this product

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Panel ready.

Submitted by Nanny - 1/30/2017

So after reading all the reviews... I am shocked !!! Sorry but did you not do your home work. We are building a home and I am all about having the panel frig. I have done SO MUCH research. I have called kitchen aid they were so nice to send me the specs. Also my cabinet company clearly knew that this would stick out further then your counters. Its not a built it. Which I agree is $$$$. Would love to have built in. The appliance store ( not your local big box store ) also warned me about see the black on the frig. My builder even knows about this. So I guess before you start blaming kitchen aid. I guess you should start blaming yourself for not doing your home work. Google its a beautiful thing.

Yes, I recommend this product

False Advertising

Submitted by Adrienne - 1/24/2017

We bought 7 (Yes, 7!) KitchenAid appliances for our newly built home. Three of them were panel ready. This refrigerator was the worst. The image displayed on the website is incorrect. The advertising implies that you will achieve a built-in look - you won't. To make matters worse, KitchenAid seems to be unapologetic to the concerns of its customers - the extra time, cost and creative measures they have to pursue to try to get this terribly designed appliance to fit in with their kitchen designs. My cabinet installer is still wrestling with this. I will tell him about the 1/4" panels that another poster suggested. I wish this feedback was available when we originally purchased prior to construction. I would have gone with another manufacturer. I WILL NEVER buy another KitchenAid appliance. I've already posted on BBB. If you are considering this appliance, please know that it is not as advertised.

No, I do not recommend this product

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DESCRIBED AND ADVERTISED INCORRECTLY

Submitted by Michael - 1/17/2017

I am having the same issues as what other reviewers have described. This refrigerator IS NOT COUNTER DEPTH READY! it clearly states in the item description "This 72-inch refrigerator is three inches taller than a standard counter-depth refrigerator" I called customer service and they tell me that the dimensions are clearly listed in the guide. however, even if a contractor followed the dimensions their is no way for the doors to open because when the doors open they extend wider than the refrigerator. This would mean this refrigerator would have to be free standing. the only way to use this refrigerator in a counter depth scenario would mean to have any cabinets to the left or right of the refrigerator be 24" in depth and allow the refrigerator stick out like a soar thumb. the review left in December shows the issue perfectly if a kitchen is designed with a pull out pantry. the pantry can not be accessed from one side because the refrigerator is sticking out past the cabinets. To reiterate my point, even if the cabinets to the left or right are custom fabricated to the dimensions of this refrigerator a gap of about 3" would have to be left to allow the hinge of the doors swing open. I did not design a custom kitchen to have gaps in between my cabinets. To throw salt on the wound, the ice maker takes way too long to fill the ice tray. I will be filing a complaint with the BBB and consumer reports. The fact that most of the reviews describe the same issue shows fault resides with the manufacture and description of this product.

No, I do not recommend this product

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deception fraud

Submitted by North Louisiana - 12/29/2016

You have got to be kidding Kitchenaid...you clearly do not care about the amount of money that all of us reviewers have wasted not to mention time and energy on trying to resolve the problem. The time span over which reviewers have been posting the problem of this not actually being a built in counter depth fridge because of improper hinges and yet it is still for sale? THE CANNED RESPONSE that Kitchenaid shoots out to some of the reviewers just adds insult to injury. Every single person should not only be refunded for the amount of the refrigerator but for the endless hours and leave time from work lost to themselves and contractors. We've been attempting to come up with a solution assuming that a reputable company such as Kitchenaid has it right and that we are just missing something when in fact Kitchenaid does not have it right at all. All of us reviewers need to take the time to report this to the better business bureau but Kitchenaid you need not worry (clearly you are not) because most of us probably have little energy left beyond writing this review to follow up with BBB. As you can see from the photos I don't even have proper access to the pullout cabinet to the right of my fridge because the refrigerator has to be left sticking out because of the wrong hinges you designed it with! I have a newly remodeled kitchen all full of Kitchenaid and I am one of many reviewers with similar stories and you have nothing to say more than the same canned response? Does your one other panel front that is much more expensive have this same issue? If not, how about replacing everyone on here's lemon Kitchenaid with that one at your cost? You would still be coming out way ahead if we left it at that given all of the money everyone is out for contractors? There is no excuse for not doing the right thing to remedy this situation for everyone.

No, I do not recommend this product

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Totally agree with other posters and bad design.

Submitted by Loren - 11/29/2016

I don't need to beat a dead horse. If Kitchenaid cared they would post a picture of the black sides that stick out once you panel this refrigerator and also note the side clearance needed. I promise that one little additional picture would make customers feel like there was no deceptive marketing here.

No, I do not recommend this product

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Ease of door paneling to Match Cabinets

Submitted by red9655 - 11/27/2016

Bought this refrigerator as it was the only one that was panel ready for kitchen cabinet upgrade match. Capacity of storage is more than normal and shelving provides ample storage

Yes, I recommend this product

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Not up to snuff

Submitted by Ron - 11/1/2016

We are remodeling a condominium unit for a client and they selected this refrigerator assuming is was counter depth......well it isn't. As previous reviewers stated with the unit installed it sticks out the thickness of the doors plus panels. And the doors are black......It is not designed as a counter depth refrigerator and should not be advertised as one. In order to make the installation even look passable, we are going to have to cut the back of the wall out to move the unit further back to hide the black doors. Then expand the opening in the built in cabinet to accept the swing of the doors beyond 90 degrees. If we don't you can't get the drawers out. Incredible

No, I do not recommend this product

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Beautiful Fridge with a Big Flaw

Submitted by Runfree - 10/17/2016

The fridge looks beautiful, but there is a big flaw with the design and it is not flush with the cabinets due to the door hinges. Also ours is missing the meat drawer divider.

No, I do not recommend this product

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Nice fridge, but....

Submitted by Kellie Lynch - 10/9/2016

I bought this for my new kitchen to be panel ready. It works great and we like the icemaker and water dispenser but it's black and I have an all white kitchen. You might think that it should not matter because I put white panels on the front but it sticks out a few inches from the counter in order for the doors to open and the exposed section is black. It just looks ugly. Don't know why they don't offer it in other colors, they should if you ask me!

No, I do not recommend this product

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Best refrigerator I have owned

Submitted by Duke - 9/20/2016

The ice maker and the cold water dispenser is great, runs quietly

Yes, I recommend this product

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Marginal appliance

Submitted by mountain girl - 8/26/2016

Had problem with the freezer door framecoming apart within the first week--very cheaply made product.

No, I do not recommend this product

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SOOOOOOO disappointed!

Submitted by Debbie - 8/15/2016

Apparently, all of us who purchased this refrigerator are not very smart because we expected this to sit flush with our expensive built-in cabinets. The ad refers to it as counter depth and integrated. No way is this integrated, it sticks out like a sore thumb! From all of the reviews that I've read, KitchenAid has disappointed many faithful customers. This is my third KitchenAid kitchen and it will be my last. KitchenAid has done nothing but give lame apologies, nothing to really accept any blame or give any sort of consideration Shame on you KitchenAid!! Very, very misleading product.

No, I do not recommend this product

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Love my Counter Depth Refrigerator

Submitted by Betty - 8/5/2016

Love everything about my refrigerator. Counter-depth is perfect - I also had the studs turned to gain another 2-1/2" to recess the refrigerator further to align with the counters. Love the storage capacity, love the interior water dispenser, there is more than enough space for everything, and for keeping items easily accessible and organized. Food stays fresher, longer. Storage bins keep produce fresh, shelves are plentiful and I'm able to keep foods organized. Freezer drawers are perfect for organizing various shapes/sizes and find items easily.

Yes, I recommend this product

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NOT A BUILT IN!!!!

Submitted by Sad owner of a new ruined white kitchen - 7/29/2016

So incredibly disappointed in this fridge and the false advertising. Like the many others who left bad reviews, I purchased this fridge when it first came out and I had wanted to achieve a flush mounted look, but the hinges do not allow for any clearance on the left and right of the fridge so it needs to stick out 4-5 inches in order for the doors to open. When I built my house I built a lot of cabinetry around this fridge based on the measurements provided. My kitchen is all white and the black sides of this fridge sticking out are a complete eye sore. Even If I were to return this fridge and purchase a different flush mount fridge it would cost me ten thousand + dollars to rebuild the cabinetry around it so that a different fridge could fit. I have all kitchenaid appliances in my house and absolutely love them, but I am sooooo disappointed in this fridge and feel incredibly mislead. The reason I am giving it two stars is that the fridge itself (minus the HUGE issue with it not achieving the look) is really good. The size is perfect for my family of four. I love the built in water dispenser and the ice machine with the drawer that can lock. It is so unfortunate that it does not function as shown in the pictures or as advertised. I am also incredibly disappointed that based on all these bad reviews from customers that Kitchenaid has not come up with some kind of solution. At this point, I would be willing to pay up to a couple extra thousand to be able to make this fridge fit.... but there's no options or support from kitchenaid. Why they continue to still sell this fridge blows my mind. No words can describe the disappointed.

No, I do not recommend this product

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Perfect fit

Submitted by Quinner - 7/22/2016

Our pre-retirement check off list consisted of making sure we purchased big ticket items that might require replacement in the immediate future. Our old fridge never fit the preexisting cupboard space and was showing some signs of old age. The requirements were tight, requiring a counter depth but shorter height fridge. The one fit like a glove. Apart from the fit, the interior is a design plus. With the personal addition of a few "lazy susan's" to maximize space for minimally used jars of sauces and condiments, the smaller cubic foot size is not an issue...everything at a quick arm's reach without moving things around.

Yes, I recommend this product

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RE: Appliance Guy

Submitted by Another Appliance Guy - 7/20/2016

Appliance Guy is absolutely right. I sell appliances and I have been selling this model for 5 plus years straight even when it had the curved Architect series handle. In that time frame I have had one issue which was a sealing issue on the bottom freezer and that was taken care of with ease. This is an industry where problems arise people. Do you expect to buy a car and never have any issues? The only negative thing I have to say about this refrigerator is the black frame makes it hard to design around white cabinets or lighter cabinets in general. Otherwise keep up the great work KitchenAid!!

Yes, I recommend this product

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A word about these 1 star Reviews

Submitted by Kevin456789 - 7/14/2016

After reading all these 1 star reviews (well, all the reviews) and seeing the fridge in person, we did order it. 1) The picture on the Kitchenaid website IS very misleading. They must have a 1.5" space on both sides of of the fridge in order to open the doors and still have the front of the door flush with the rest of the cabinetry. Plus all their cabinetry must be 30" deep, not the typical 24". 2) If you have a 36" wide space that is 72" tall but not 84" tall and you want custom panels, this may be your ONLY option. 3) This is a mass produced fridge that comes in 5 color options (one of those being custom panels) so it is less than 1/2 the cost of other custom panel fridges. 4) The body itself is cabinet depth. The door itself is designed to stick out past your cabinetry, but much less so that their cheaper 28 cubic foot fridges. 5) Our current fridge that died is a similar type, so the shape itself is not a problem for us. Our main problem is the color. We have a white cabinet kitchen and our existing panels are white. We will need to order new panels anyway as it is a different fridge, but the metal trim that holds the panels in place is black and Kitchenaid does NOT sell any replacement trim kit in white and they also confirmed with me that painting it will void the Kitchenaid warranty. We are currently debating having an eclectic kitchen with brown wood panels vs painting it white and getting matching white panels. Since we have the Abt extended warranty, which painting does NOT void, do we really care about the Kitchenaid warranty? 6) I do foresee those short shelves being a problem, but we have no other choice.

Yes, I recommend this product

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your salesman didn't do his job

Submitted by Appliance guy - 7/12/2016

i am an appliance salesman and have this fridge at my house personally. This is a counterdepth fridge NOT a built in fridge. Kitchenaid did not mislead anyone the salesman who sold you the fridge didn't do his job in explaining the difference between a counterdepth fridge and a built in fridge. I could go on for days about this but after reading most of the reviews the problem is not the fridge it is either the salesman didn't inform the comsumer properly or the customer just ordered without knowing truly what they were buying. This is a great fridge and it doesn't deserve the reviews that his gotten. BY far hands down the most popular item i sale when it comes to counterdepth refrigerators. Has been for years.

Yes, I recommend this product

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Mostly a good product but a few definite design flaws

Submitted by Sarah - 6/7/2016

While I would have loved to put in a built in refrigerator, it was not in the budget. this was still a spendy option but less than 1/2 the cost of a built in. The panels look great but the cost of having the cabinet maker build them and the cost of appliance handles probably added another $600 to the cost. Please also be aware that if you are looking to conceal the refrigerator a bit the panels of course help but the refrigerator itself, the sides of the doors, do show and are black. It worked with my design but definitely would be disappointing in some designs. I suppose you could go through the hassle and expense of painting them but again, added cost. Other color options would be nice. As for the interior, a HUGE disappointment is the fact that the glass shelves do not reach all the way to the back refrigerator wall causing items to fall off the shelves in the back to the shelf below. You can not store items with a smaller diameter near the back or they will fall to the next shelf and there is no way to adjust that. Seems like something one would learn in design 101 but definitely overlooked here!

Yes, I recommend this product

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Read all reviews fist

Submitted by Max - 6/5/2016

This is a lovely fridge, trouble is its being sold as a flush mount panelled unit, see photos, it is not, it sticks out 4 inches, it cost me $12000 to fix the problem, do not buy, deceptive marketing, fridge for sale cheap!

No, I do not recommend this product

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Watch out for door clearance

Submitted by Steve - 6/4/2016

Interior of refrigerator is well designed. Installation directions are less than helpful. They call for 1/2" space for the cabinet all around the unit. The doors will not open with 1/2" clearance. For flush mount of the custom panels, we needed 1 1/4" clearance for the doors to open.

No, I do not recommend this product

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DO NOT BUY THIS FRIDGE

Submitted by Palm Beach Paula - 5/26/2016

DO NOT BUY THIS FRIDGE! You will be shocked! It looks nothing like the pictures on the website.This fridge is black and ugly. The black doors have to stick out 4-5 inches in order for the doors to open and not bang into your cabinetry. The hinges used on this fridge make no sense, the top of the paneled door keeps banging into the cabinets on the side of the fridge. My kitchen designer and contractor are stupefied by this fridge, no one knows what to do. It has ruined my new kitchen. I have spent the last 3 months with my cabinet makers to come up with a solution and still have not. There is NOTHING "intergrated" about this fridge. I will pursue Kitchen Aid and the store I ordered the fridge from until I get a new fridge, this model is a lemon!

No, I do not recommend this product

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DO NOT RECOMMEND

Submitted by Jill - 5/17/2016

Just had installed today and it looks horrible. I have white cabinets and the black fridge sticks out 4-5 inches. Panel ready should be flush with all cabinets. I am sick and don't know what to do now. We are out the fridge (as I do not want this look in my new kitchen), and out the money for the custom made panels. I will have to have builder redesign with added cost for a new fridge, and panels again to be made, not to mention the added labor for the redesign. Kitchen Aid should be ashamed to not have disclosed that the panel ready fridge would not be flush with your matching cabinets and that you will have a 4-5 inch black portion on each side of fridge that will show. Very disappointed customer and will definitely not recommend Kitchen Aid to anyone.

No, I do not recommend this product

Deceitful False Advertising!

Submitted by Babelyn - 4/14/2016

I purchased this unit after looking at the pics on the kitchen aid website. It was described as a "counter depth" panel ready fridge. What they fail to mention is that this model must stick out about 3 inches in order to open the doors! Therefore it is NOT counter depth and there is NOTHING "intergrated" about it. The pics and description are false and deceitful! Shame on you Kitchen aid!!! I saved for years and spent a lot of money to have my dream kitchen to end up with an ugly BLACK fridge that ruins the look of my custom made WHITE cabinetry. No where in the description does it describe or explain that this unit only comes in black. I will NEVER purchase anything from Kitchen aid ever again and will warn anyone and everyone not to either. I will use every available resource, Internet, Facebook, Twitter, etc... To worn other consumers not to make the same mistake! I want my money back!!!

No, I do not recommend this product

Not a Built in!!!

Submitted by Kitchen Designer - 4/8/2016

First, to the contractor who says to build a deeper area to slide it in..... yes, it would look great in a photograph, problem is, the doors would not open. Kitchen Aid has not learned to use zero clearance hinges on this refrigerator. The way the information on this appliance is presented is very misleading. I would think that Kitchen Aid would have a little more integrity and be honest about this being a built in.

No, I do not recommend this product

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Would not purchase sgain

Submitted by DISAPPOINTED IN KITCHENAID - 3/25/2016

This is my 4th Kitchenaid frig but it will be my last. More cheaply made than my other ones - didn't even come with a butter keeper for the door. It is not counter depth - it extends out 5 inches so the hinges work. It looks terrible. The pictures online do not match the product at all. There is no "ExtendFresh Temperature Management System" and the interior shelves don't miss the description.

No, I do not recommend this product

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'Black band' solution

Submitted by Creative Homeowner - 3/20/2016

We had our cabinet maker create 1/4"-plywood pieces in the same finish as the door panels, and then attached adhesive magnetic strips to the back of the pieces. They hold to the sides of the doors and freezer drawer and create the custom finished look that everyone is hoping to achieve. You just have to measure below the hinges and inside the gasket seal for a proper fit. (Approx: doors 43 x 2-1/4", drawers 23 x 2-1/4")

Yes, I recommend this product

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Depth of unit black band

Submitted by Pro Install - 3/8/2016

To respond to purchasers who complain about the "black band" showing, I blame that 100% on installer error. I am a building contractor for 35 years,and if it's the flush built in panel look a client is after, it's obvious by the closed unit dimension without handles, which l believe to be 27.5", common sense tells you a pocket needs to be constructed behind the fridge to allow the unit to become flush to the wall and base unit doors. My advice on a resolution, research your contractor's experience in kitchen installs. This is NO WAY a manufacturer issue, more like contractor /home owner ignorance.

Yes, I recommend this product

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DO NOT BUY THIS FRIDGE

Submitted by Unhappy - 3/1/2016

We purchased this fridge hoping to have the built in/paneled fridge shown in the picture. Instead we have the same hideous 5 inch black gap that everyone is talking about on a white paneled fridge. Building in a refrigerator is not cheap and time consuming, so what a disappointment and loss to then not be satisfied...all because the appliance design doesn't enable your cabinet builder to make the job right. When we purchased this fridge for our kitchen the reviews on this site did not yet exist and now....they do. For all of our new appliances we put a large effort into researching to try to put the best things in our forever home. Such a disappointment.

No, I do not recommend this product

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At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:

Dishwashers

Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).

Refrigerators

Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.

Removals

Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • GOOD STOCK RETURNS
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • DEFECTIVE MERCHANDISE
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • DAMAGED MERCHANDISE
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • BILLING TERMS AND CONDITIONS
  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • STORAGE CHARGES
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • CREDIT CARD PAYMENT
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • FINANCING PAYMENT
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • CASH/CHECK PAYMENT
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • SALES TAX
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

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About Us

This 72-inch refrigerator is three inches taller than a standard counter-depth refrigerator. It fills the gap that can be left above many refrigerators, adding to its integrated appeal. A pull-out freezer drawer allows you to organize frozen items on three levels. And with the ExtendFresh Temperature Management System all of your ingredients will be held at the optimum temperature to maximize their flavor and texture. [More About Us]

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