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30" Single Wall Oven with Even-Heat True Convection - Stainless Steel

Model # KOSE500ESS

 4.5 out of 5 (316 Reviews)

Available in 3 Color(s)

Regular Price $2,499

Our Price $2,110

After Applicable Rebates

Our Price


Price Check

Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

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This 30" Single Wall Oven with Even-Heat True Convection provides consistent heating and even cooking. A unique bow-tie shaped design and convection fan helps ensure there're no burnt edges or undercooked centers. The Temperature Probe delivers accurate measurement of internal temperatures of meats, poultry, and casseroles without opening the oven door for perfectly cooked food. The oven's bold design details are the perfect balance of elegance and functionality.


  • Even-Heat True Convection Oven
  • Temperature Probe
  • Professionally-Inspired Design
  • FIT System Guarantee
  • EasyConvect Conversion System
  • 5.0 Cu. Ft. Capacity
  • Even-Heat Preheat
  • SatinGlide Roll-Out Extension Rack
  • Glass-Touch Display with Control Lock Function
  • Self Cleaning Cycle
Configuration and Overview
Fuel Type Electric
Oven Type Single
Oven Capacity (cu.ft) 5.0
Oven Cooking System Convection
Amps 20
Hz 60
Volts 240
Oven Features
Self-Cleaning Adjustable Self Cleaning
Self-Cleaning Oven Racks No
Bake Element Power 2800W
Broiler Element Power 4000W
Number of Bake Elements 1
Number of Broil Elements 1
Convection Functions Bake, Broil, Roast
Oven Cooking System Convection
Light Type Halogen
Light(s) Control Oven Light Touch Pad
Flush Installation Approved Yes
Temperature Conversion Yes
Selections Clock, Control Lock, Delay Start, Proofing, Sabbath Mode, Star K, Temperature Probe, Time Bake, Timer
Hidden Bake Element Yes
Broiler Location Top of Oven
Convection Element Power (watts) 3200
Convection Element Type True
Number of Oven Racks 3
Number of Rack Guides 6
Interior Color Blue
Oven Controls
Convection Functions Bake, Broil, Roast
Display Color White
Features Clock, Control Lock, Delay Start, Proofing, Sabbath Mode, Star K, Temperature Probe, Time Bake, Timer
Language Conversion English/French
LP Convertible No
Temperature Conversion Yes
Door Type Metal & Glass
Flush Installation Approved Yes
Handle Color Stainless Steel
Handle Material Metal
Oven Window Size Extra Large
ADA Compliant ADA Height and Side and Front Reach Compliant
Door Removable Yes
Depth 27 1/8
Height 28 3/4
Width 30
Cutout Depth 24
Cutout Height 28
Cutout Width 28 1/2
Depth With Door Open 90 Degree 46 3/4
Oven Interior Depth 19
Oven Interior Height 18
Oven Interior Width 25

KitchenAid Buy More Save More Delivery and Installation Rebate

  • Rebate Ends: 3/31/2018
  • Must be postmarked by: 4/30/2018
  • Description: Enjoy exclusive rebate savings with purchase of qualifying KitchenAid appliances. Rebate form must be postmarked by 4/30/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

KitchenAid Culinary Ambition

  • Rebate Ends: 7/18/2018
  • Must be postmarked by: 8/17/2018
  • Description: Receive up to a $1600 rebate with purchase of qualifying KitchenAid Appliance Package. Rebate form must be postmarked by 8/17/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance

Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

11 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.


  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions


out of 5 (316 Reviews)

89% of reviewers recommend this product.

Love the conversion feature!

Submitted by Diane - 12/13/2017

This is my first electric convection oven. I love it. The automatic conversion from "regular" baking to convection is wonderful. I never have to guess when using convection. Bakes evenly and now, I never over bake my cookies.

Yes, I recommend this product

wall oven

Submitted by Brenda - 9/17/2017

love this oven. i use the convection part all the time. heats quickly and light well and looks unbelievable beautiful. roomy inside .

Yes, I recommend this product

High end Luxury

Submitted by Mike - 9/15/2017

Purchased 1 month ago for kitchen remodel. Solid feel when opening door. The racks are on rollers to add to high end construction. Digital display panel is elegantly backlit. The functions are intuitive add easy to use. The oven heats well and baking cooking occurs thoroughly. Chimes are not intrusive but easily heard.

Yes, I recommend this product

Nice oven

Submitted by Jim - 9/3/2017

Easy to operate. Good temperature control. Quiet. Black stainless looks great.

Yes, I recommend this product

Intuitive programming

Submitted by Sara the baker - 8/27/2017

This oven is very easy to use. I really like the programming options and the way it communicates with you to tell you it is preheating or cooling down. It also preheats rapidly.

Yes, I recommend this product

Nice Oven But...

Submitted by Jere - 8/26/2017

The oven seems to do a very nice job cooking. Only have used it a few weeks but provide even heat without any noticeable hot spots. Like the large window in the door. One very strange 'feature' is the door side dose not have a rap-a-round molding. The stainless steel front cover just goes to the edge of the door and does not rap around the edge. Thus, there is a sharp edge that can cut you if you are not careful. Also, we had a KitchenAid warming draw installed below the oven. The drawer front has a rap-around stainless steel front. Unfortunately, the oven and warming drawer do not provide a uniform aesthetics - strange! Also, while the oven is in use and during cool down it puts out a tremendous amount of heat through the bottom vent. With a warming drawer install below the oven the drawer handle get VERY hot to the touch. Disappointed the say the least.

No, I do not recommend this product

It Only Looks Good Because It is a Piece of Junk!!!

Submitted by AspenQn - 8/22/2017

Model Number KOSE500ESS01 KitchenAid 30" Single Wall Convection Oven is a total piece of junk!!! As I write this, I am currently on hold for warranty repair waiting for parts to be shipped from the factory, leaving me without an oven for over a month! We moved into a newly constructed home in a rural Colorado mountain community in April, and my kitchen is completely equipped with KitchenAid appliances - range top, dishwasher, microwave. The oven has only been used a handful of times. About three weeks ago, I attempted to turn the oven on and started receiving an error message related to my temperature probe and which would not allow me to cook. Research on the internet indicates this to be a well known issue, but nonetheless I contacted the KitchenAid Customer Experience Center who set up a warranty service call. Last Friday (August 18) a repair technician came out and checked my oven, only to inform me that a control board and some other parts were necessary to complete my repair and apologized stating that he has been seeing quite a few faulty convection ovens right out of the manufacturer's box. He phoned his office to place an order for the necessary parts and said it would probably be only a few days until the parts were received and he would be able to come back to finish the repair. This morning I received a phone call from the Warranty Appliance Repair shop apologizing because while one of the parts was already in transit, some of the others had to be ordered from the KitchenAid factory and would take approximately 10 days to receive, and then a return service appointment could be scheduled. I'm sorry, but this is absolutely and totally unacceptable for me to be without any way to cook for what will be a month when the parts finally come in! I am certain someone in authority at KitchenAid has the ability to expedite whatever parts are necessary and get them to the repair shop OVERNIGHT!l NEVER buy KitchenAid again based on this experience!

No, I do not recommend this product

3 tiered tray

Submitted by Amanda - 8/18/2017

I am so glad that I decided to upgrade to a 3 tiered tray oven as it is adding the efficiency of your baking, especially when you have 5 hungry kids in the house waiting for the cookies!

Yes, I recommend this product

Great Oven

Submitted by sher - 8/17/2017

My first convection oven - love it loves how it will convert the time for you. Cooks very well Its awesome

Yes, I recommend this product

Very nice

Submitted by Jerr - 8/17/2017

Very nice oven. Still getting used to convection. We will learn it though. Takes quite a while to heat up to desired temp. Very attractive. We love it.

Yes, I recommend this product

Great Features

Submitted by Cyclist201 - 8/17/2017

Great convection feature...bottom sliding rack is great...start time feature is great when you forget how long something has been in oven.

Yes, I recommend this product

Love the black stainless

Submitted by Liza - 8/16/2017

Love everything about this new kitchenaid line in black stainless!!

Yes, I recommend this product

Great details!

Submitted by Lee - 8/10/2017

Bought this oven to replace one we were pretty happy with. We are happier with this one. A few of the things I really love about this oven are: The lighting! So easy to view cooking food. The convection fan turns off immediately when door opens. There is no blast of heat to burn your eyelashes off when you open the door. The shelves are super sturdy when sliding out. Especially love the bottom shelf. The oven also comes up to temp quickly and is super insulated so it doesn't heat the kitchen. If I had to come with a negative, it would be the control panel. You really have to pay attention to hit the correct buttons. There's not a lot of difference in spacing, appearance or color in the buttons. It usually takes me a few attempts before I get the timer working. Wold also be great if there were two timers, I became dependent upon that feature. All things considered though, it's a great oven!

Yes, I recommend this product

Really like this oven

Submitted by Ken - 8/8/2017

We've had it for a while now, and it works really well. The easty convect feature makes convection cooking easy, and it is a really solid oven.

Yes, I recommend this product

Great Looking Oven

Submitted by Dude - 8/7/2017

Previously had a Whirlpool built-in wall oven that was purchased with the house new. After 18 years we decided to upgrade the kitchen. Because of the reliability of the old oven, though infrequently used, we decided to look at Whirlpool products again. Our selection, based primarily on aesthetics was the KitchenAid convection oven. My wife's comments almost every day from the installation is that the oven makes a drastic improvement in the visual appearance of our kitchen.

Yes, I recommend this product

Cool blue interior for brightness.

Submitted by rugby guy - 8/6/2017

Only have had it a mont, so not too much use, but so far we like it

Yes, I recommend this product

Looks great

Submitted by Angie - 8/5/2017

Very happy with my purchase!

Yes, I recommend this product

Works well

Submitted by Chef - 8/4/2017

The oven cooks evenly and the light is helpful

Yes, I recommend this product

Great features

Submitted by Sandy - 8/3/2017

Love the Kitchenaid appliances.. they look great and perform even better

Yes, I recommend this product


Submitted by MaryFred - 8/2/2017

Purchased for a new home and love it so far

Yes, I recommend this product


Submitted by KSAPokie - 8/2/2017

Love the new style easy glide rack, wish the other two racks were also easy glide. Seems to cook well and easy to operate

Yes, I recommend this product

Self cleaning cycle shuts down control panel!

Submitted by lakehouse - 7/31/2017

Kitchenaid has a problem with this oven in the self clean cycle. Bought the first oven about a year ago and tried 4 times to use self clean. Each time it locked up a service call was necessary. The oven would get so hot that it cracked the upper cabinet door. Kitchenaid was very responsive but service was not able to correct the problem. Kitchenaid replaced the oven and it was a bit better because the oven stayed on in the self clean mode until almost the end. Forty minutes before completion it stopped again. Door is locked, control panel not visible and I have no oven! Service came out last week and is waiting for a part. I replaced my entire kitchen with all kitchenaid appliances. No problems elsewhere but this oven has a problem that appears unfixable. I would not buy it again. Must say thought, that the company has been responsive and helpful. It's just a poorly designed oven with heat controls not working. At the end of the cycle when the oven should have been cooling off, it was still heating which made it impossible to touch without oven pads.

No, I do not recommend this product

Great looking oven!

Submitted by Suewatt - 7/30/2017

I am very pleased with my new wall oven. The door feels heavy and sturdy and I love the fun, trendy handle. The controls are easy to read and use.

Yes, I recommend this product

Works great

Submitted by Sean - 7/28/2017

Very happy with the Kitchenaid brand

Yes, I recommend this product

beautiful inside and out MADE UN USA love that

Submitted by mane - 7/27/2017

wonderful oven easy glide rack rolls like a dream even baking and beautiful oven we love the MADE IN USA emblem on display too love that

Yes, I recommend this product

Excellent 5 star

Submitted by Elle - 7/24/2017

I knew when I ordered it I would love it. I've been using Kitchen Aid products for many many years

Yes, I recommend this product

Great Equipment

Submitted by Tandy - 7/20/2017

Super efficient

Yes, I recommend this product

Efficient and even cooking

Submitted by Vicki - 7/20/2017

This oven is definitiely consistent! Cooks anything from chicken to cupcakes evenly and efficiently. Love it!

Yes, I recommend this product

Wall Oven

Submitted by Ann - 7/19/2017

This wall oven was purchased for the replacement of a JenAir wall oven. The issue I have with the new oven is that it was placed below the new KitchenAid countertop cooktop, which is an approved Intallation. Every time I use the cooktop the wall oven electronic controls turn things on because they are too close and very sensitive. This is a GREAT inconvenience and an annoyance for me. I'm really not sure what to do about this problem. Other than that I really like the oven. The glass cooktop without the knobs is just ok. Make sure you have your reading glasses close by to see the controls.

Yes, I recommend this product

Great oven

Submitted by Mike - 7/19/2017

Great Wall oven, great size.

Yes, I recommend this product


Submitted by JG - 7/18/2017

Looks great. Cooks very well and is easy to use

Yes, I recommend this product

Excellent convection wall oven.

Submitted by Bruce - 7/14/2017

Great oven with many (but not too many!) features - features that actually add value for those of us who really like to cook. Convection works very well, menu system is a bit complex, but makes sense - and once you learn to navigate it is very quick to operate. Gotta love the blue ceramic interior, it is really gorgeous. Handle makes a perfect towel bar.

Yes, I recommend this product

great oven

Submitted by djhenry59 - 7/11/2017

I've had it for a week and love it!

Yes, I recommend this product

This is a great machine. We cook and have 2 ovens.

Submitted by Curt - 7/11/2017

We bought this for our retirement home. We cook and this is a great machine.

Yes, I recommend this product

Great looks and excellent workin

Submitted by JD - 7/8/2017

We love this oven

Yes, I recommend this product

Beautiful oven - great capacity and easy to operate!

Submitted by Chris - 7/3/2017

I don't use an over often as I use my top Kitchen Aid microwave/convection more but when I do use one, I like ease of use, capacity and shelves that move easily. The Kitchen Aid meets all my qualifications. I replaced all my appliances with Kitchen Aid as I love the look and quality.

Yes, I recommend this product

Love our new wall oven

Submitted by Russ - 6/29/2017

Looks so great. Has a professional kitchen appearance inside and out. The controls are straightforward so no complaints.

Yes, I recommend this product

Great Oven

Submitted by Wyoming Cook - 6/29/2017

I bought this oven to complete appliances for a much-needed kitchen addition. So far, it has been a great purchase. The oven heats quickly, bakes evenly, and broils nicely. The control panel is easy to use and quite intuitive (which is good because my contractor's crew misplaced the instruction booklet). Hopefully, this oven will prove to be durable and reliable over the long haul as well!

Yes, I recommend this product

Highly recommended

Submitted by G.lover - 6/27/2017

I've had this for about 3 weeks and super happy with my purchase. Easy to use and works great. Glad I pulled the trigger on this oven. Convection fan and cooling down fan are not loud. Highly recommended !!!

Yes, I recommend this product

Wall oven

Submitted by Shellko - 6/21/2017

Love this oven! Not only is it beautiful, it cooks amazingly.

Yes, I recommend this product

Love It1

Submitted by Diane - 6/21/2017

We did a complete kitchen remodel and I got all Kitchen Aid appliances. I'm very pleased with them all11

Yes, I recommend this product

Great options

Submitted by n/a - 6/21/2017

I brought this oven several months ago. I love it! I especially love cooking with the convection mode. It has opened up a whole new world of cooking for me.

Yes, I recommend this product

Best oven ever

Submitted by RWM - 6/16/2017

Very happy with this product

Yes, I recommend this product

Superba 30" True-Convenction Wall Oven

Submitted by Nanci - 6/15/2017

Love this oven. Just beware, the thermocouple failed after a self-clean mode. The KitchenAid repair service operates from Orlando...they are the only one for this part of the state. Their repair person insisted the computer panel was bad and I should just buy a new oven. I insisted I didn't think so since everything else worked except the elements. After about a half hour of the back and forth the repair person finally conceded to pulling the oven from the wall and testing the current flow. It was the thermocouple not the computer pane.

Yes, I recommend this product

good looking, bakes-roast as promised, convection perfection

Submitted by Pam B. - 6/8/2017

Happy with purchase, reg bake and roast, and convection roast and bake all better than expected. The unit looks beautiful in my kitchen. Disappointed that no broiling pan came with purchase, the high price of unit should include a broiling pan. Since I have not broiled because lack of a pan I can not rate broiling. I am awaiting a nice broiling pan I bought on line for under $20.00, which in bulk I'm sure would be about $5.00--can KitchenAid spell C H E A P.

Yes, I recommend this product

Great product!

Submitted by Tommy P. - 6/4/2017

This is a great product. Very quiet operation. Very handsome, solid looks. Easy, logical operation. Heats up quickly. I liked it so much that I bought the same oven for my other property.

Yes, I recommend this product

Great oven

Submitted by Tunafish - 6/2/2017

This is the perfect replacement for our old oven. It is beautiful. The control panel is clear and easy to operate. The lights are perfectly placed and give an excellent view of the ovens interior. It does just what we want.

Yes, I recommend this product

2nd one weve owned in our 2nd home

Submitted by Pat - 5/26/2017

2nd one in 2nd hpme

Yes, I recommend this product


Submitted by ted - 5/25/2017

Need a longer cord. You moved the mounting point and wouldn't hardly make it.

Yes, I recommend this product

Bakers Dream

Submitted by tigersgirl - 5/22/2017

In our kitchen remodel, I wanted an extra oven and after much deliberation - this was it. I've used about 5x so far and love it. It's super quiet - even when cooling down. I love the added baking features - especially proofing (a must for me). It has everything I wanted and looks great too. Love the pro handles!

Yes, I recommend this product

At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:


Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).


Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.


Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Bosch Kitchen Appliance Package

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
About Us

This 30" Single Wall Oven with Even-Heat True Convection provides consistent heating and even cooking. A unique bow-tie shaped design and convection fan helps ensure there're no burnt edges or undercooked centers. The Temperature Probe delivers accurate measurement of internal temperatures of meats, poultry, and casseroles without opening the oven door for perfectly cooked food. The oven's bold design details are the perfect balance of elegance and functionality.

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