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24" Double Wall Oven with True Convection - Stainless Steel

Model # KODC304ESS

 4.3 out of 5 (109 Reviews)

Available in 3 Color(s)

Regular Price $3,099

Our Price $2,999

After Applicable Rebates

Our Price


Price Check

Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

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This Double Wall Oven with True Convection features a heating element that helps provide even temperature management. It uses a fan that draws air in, past the heating element, and back into the oven. The EasyConvect Conversion System takes the guesswork out of convection cooking, ensuring exceptional results. And its bold design details are the perfect balance of elegance and functionality.


  • True Convection Oven (upper oven)
  • EasyConvect Conversion System
  • Professionally-Inspired Design
  • Even-Heat Preheat
  • Broil Element
  • Baking Stone
  • Electronic Controls with Control Lock Function
  • 3.1 Cu. Ft. Capacity (each oven)
  • Self Cleaning Cycle
Configuration and Overview
Fuel Type Electric
Oven Type Double
Oven Cooking System Convection Upper/Thermal Lower
Amps 40
Volts 240
Oven Features
Self-Cleaning Self-Cleaning Both
Self-Cleaning Oven Racks No
Bake Element Power 2000W
Broiler Element Power 3600W Both
Number of Bake Elements 2
Number of Broil Elements 2
Convection Functions Bake Broil Roast Upper
Oven Cooking System Convection Upper/Thermal Lower
Light Type Halogen
Light(s) Control Oven Light Touch Pad
Flush Installation Approved No
Temperature Conversion Yes
Selections Clock, Control Lock, Delay Start, Proofing, Sabbath Mode, Sensor Bake, Star K, Temperature-Sensor Baking, Time Bake, Timer
Hidden Bake Element Yes Upper
Broiler Location Top of Oven
Convection Element Power (watts) 1600
Convection Element Type True
Number of Lower Oven Racks 2
Number of Upper Oven Racks 3
Number of Lower Rack Guides 3
Number of Upper Rack Guides 2
Lower Oven Number of Oven Lights 2
Upper Oven Number of Oven Lights 2
Lower Oven Capacity (Cu Ft.) 3.1
Upper Oven Capacity (Cu Ft.) 3.1
Interior Color Grey
Oven Controls
Convection Functions Bake Broil Roast Upper
Display Color White
Features Clock, Control Lock, Delay Start, Proofing, Sabbath Mode, Sensor Bake, Star K, Temperature-Sensor Baking, Time Bake, Timer
Language Conversion English/French
LP Convertible No
Temperature Conversion Yes
Door Type Metal & Glass
Flush Installation Approved No
Handle Color Stainless Steel
Handle Material Metal
Oven Window Size Large
Door Removable Yes
Depth 25 3/4
Height 51
Width 23 3/4
Cutout Depth 23 1/4
Cutout Height 49 3/4
Cutout Width 22 5/8
Depth With Door Open 90 Degree 43
Lower Oven Interior Depth(IN,inches) 17 5/8
Lower Oven Interior Height(IN,inches) 16
Lower Oven Interior Width(IN,inches) 19
Upper Oven Interior Depth(IN,inches) 17 5/8
Upper Oven Interior Height(IN,inches) 16

KitchenAid Buy More Save More Delivery and Installation Rebate

  • Rebate Ends: 3/31/2018
  • Must be postmarked by: 4/30/2018
  • Description: Enjoy exclusive rebate savings with purchase of qualifying KitchenAid appliances. Rebate form must be postmarked by 4/30/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

KitchenAid Culinary Ambition

  • Rebate Ends: 7/18/2018
  • Must be postmarked by: 8/17/2018
  • Description: Receive up to a $1600 rebate with purchase of qualifying KitchenAid Appliance Package. Rebate form must be postmarked by 8/17/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance

Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

11 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.


  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions


out of 5 (109 Reviews)

84% of reviewers recommend this product.

Perfect for my cooking needs

Submitted by K - 9/1/2017

Very happy w/ my new ovens

Yes, I recommend this product

Love my Kitchen Aid Wall Oven

Submitted by KSP - 8/17/2017

It's hard to find a quality and nice looking 24" wall oven. I just love this one! It works great and looks great but it is not difficult to operate.

Yes, I recommend this product

Great oven

Submitted by Matto - 8/4/2017

This was a great replacement for our old whirpool oven. A far more energy efficient and great looking. Have not used it long enough but initial performance very good.

Yes, I recommend this product

Happy so far

Submitted by Nikki - 7/29/2017

We've only had it for a couple of weeks, but so far, so good. I was worried about some of the negative comments I read online, but I have not experienced any problems. Easy to use, fan is quiet, looks great. I made pizza, muffins, quick breads, baked potatoes and roasted vegetables so far.

Yes, I recommend this product

Great Choice for Small Spaces

Submitted by Mike - 7/17/2017

We were replacing a single built in oven and wanted a double oven. We had a very small space to work with and needed a 24 inch unit. Kitchenmaid was the only top brand that had one. It is well designed and gives us just what we wanted.

Yes, I recommend this product

Truly awesome oven

Submitted by Gator - 7/17/2017

A really great product

Yes, I recommend this product

I love it!

Submitted by Lisa - 7/11/2017

Had to rewire my kitchen due to california code laws BUT IT WAS WORTH IT! i was nervous about the convection oven being too complicated for me but it is really very simple AND fast. The look of the ovens are beautiful too.

Yes, I recommend this product

Doors don't seal.

Submitted by TeriA - 7/11/2017

Had the ovens installed and neither oven door closes all the way. Heating up the house and is not keeping temperatures in the ovens at a constant baking temp. Repairman has already been called to repair and not even 1 month old.

No, I do not recommend this product

Just OK

Submitted by None - 7/1/2017

Just OK -- Takes a long time to reach desired temperature so I purchased a Breville toaster oven so I could enjoy the meal sooner, Disappointed in the KitchenAid quality and design. Definitely would not recommend it to anyone!

No, I do not recommend this product

Great features in a cozy location

Submitted by Bernardo - 6/29/2017

We have a tight spot for our oven given the design of our kitchen. I had always been passionate about gas and was hesitant to try electric. This oven cooks great and has easy to use features. I am very pleased.

Yes, I recommend this product

Nice! I love it!

Submitted by Pat - 6/26/2017

I bought this double oven a month ago and have just started experimenting with the features. Love the "proofing" for bread rising...works great. Oven heats up quickly, convection mode is easy and straight forward, and it's much bigger than my previous wall oven. Love the sleek style and very happy with the product.

Yes, I recommend this product

Great oven

Submitted by Jack - 6/26/2017

We have had this oven for about 2 weeks and couldn't be happier. We are just learning how to use the convection oven because we have never owned one before. We bought the stainless steel model and not only does this oven work well, it looks beautiful in our kitchen. We particularly liked the digital read-out of the oven temperature. What a pleasant surprise to find this quality oven in a 24" size.

Yes, I recommend this product

Good oven

Submitted by Marty - 6/26/2017

The oven has been working out for months that I have had it.

Yes, I recommend this product

self cleaning in both ovens

Submitted by moe - 6/9/2017

My wife loves it and tells all her friends about it.

Yes, I recommend this product

Great Purchase

Submitted by Palmet01 - 5/25/2017

So far, so good! Great purchase with nice features.

Yes, I recommend this product

Looks and works great no complaints

Submitted by Robert - 4/24/2017

We love it so far so good

Yes, I recommend this product

Great looking

Submitted by Love to bake - 4/22/2017

My new KitchenAid 24" double wall oven was installed a week before Easter. I love it. It is very quiet and cooks evenly. I find my baked foods are very juicy especially the Easter ham and meatloaf. The cookies did not burn. The new oven replaced a 15 year old oven and fit nicely in the cutout in the wall without any modifications. I love the redesigned control panel. The oven looks classy in my kitchen and I just purchased the over the range microwave to match it. I highly recommend the oven.

Yes, I recommend this product

A nice package- double ovens

Submitted by Old cook - 4/21/2017

Have had for 6 weeks- makes cooking easy

Yes, I recommend this product

Problems with odor

Submitted by Very Particular BUyer - 4/20/2017

We bought the double built in oven in January 2017. We don't yet have the odor in the bottom oven conquered, so we don't use it. Finally were able after multiple hours of high temps to burn off the coating in the top oven which caused the chemical odor. To do so, we had to open the windows and use the attic fan to allow us to stay in the house during the burn off. For the cleaning cycle which was recommended to us by the seller, we had to leave for several hours. Also, we are waiting for the bottom oven door part replacement to allow us to fully open the bottom oven door. Oven fan is quite noisy.

Yes, I recommend this product

excellent product

Submitted by Cherry - 4/18/2017

I have three homes and now they all have kitchen aid wall ovens

Yes, I recommend this product

Great looking oven

Submitted by Great Cookie Maker - 4/7/2017

My new KitchenAid Stainless Steele 24" Double Wall Oven was installed last week to replace my wall oven that was 15 years old. The new oven fit into the cutout of the old wall oven very easily. My new oven looks beautiful and classy in my kitchen, is very quiet, and cooks evenly. I am happy that I purchased it.

Yes, I recommend this product

Nice looking

Submitted by Judyjudyj - 4/6/2017

Needed to replace 20+ old double ovens. This 24" double oven fit my space with least amount of adjustment to my cabinetry

Yes, I recommend this product

Looks and works great

Submitted by Billsclub - 4/2/2017

I have already recommended this oven to my daughter. Looks good and simple to use

Yes, I recommend this product

24" replacement double oven.

Submitted by Joncat13 - 3/23/2017

I finally got around to replacing our existing double oven. This one fit the existing spot, requiring only very minor modification of the opening in the cabinet. Note that it is a 24" version, so only the upper oven is convection. Looks good and works well.

Yes, I recommend this product

Love the big windows

Submitted by kjv - 3/16/2017

I've only had it a week but it is easy to program, quiet and right on temperature.

Yes, I recommend this product


Submitted by TERRY - 3/9/2017


Yes, I recommend this product

Nice looking

Submitted by Cottonman - 3/5/2017

So far it has been a good oven

Yes, I recommend this product

Excellent Double Self Cleaning Oven

Submitted by Bruce - 2/12/2017

Purchased a few days ago and was pleased to find this model of oven to replace the existing the KitchenAid oven in our home now. Difficult to find a 24" size double oven with the exact dimensions as our old one for ease of installation in existing kitchen cabinet. This newer model is essentially the same unit it replaces that was 13 years old. The new model has been freshened up a bit with more attractive door handles and control panel fascia. The unit is attractive and modern looking and operates well right out of the box. A bit pricey, but it does have all the features my wife likes. Especially, the double self cleaning oven and convection features.

Yes, I recommend this product

24" Double Wall Oven with True Convection

Submitted by raf - 2/2/2017

We might have given this a "5" start review, but haven't had it long enough to test all the bells & whistles. We can say that the food cooked so far has been much better than our replaced ovens.

Yes, I recommend this product

Love it,

Submitted by Awilda - 1/26/2017

It cooks the food fast and the meat is always juicy and the baking is awesome.

Yes, I recommend this product

Love it

Submitted by Mh - 1/25/2017

I bought this 2 months ago and love it

Yes, I recommend this product

It takes forever to preheat on either bake or convection

Submitted by Susan the baker - 1/25/2017

Our only complaint is that it takes so long to preheat!

Yes, I recommend this product

Convection good feature.

Submitted by Chris - 1/25/2017

We really like the oven and all of it's features. It's very nice having the double oven for marathon cooking days. The ovens appearance, stainless steel, is also very attractive.

Yes, I recommend this product

Great Features

Submitted by JC - 1/17/2017

I have used this oven for almost a month. I love having the option to use either convection or regular oven. Having lights on the sides instead of the back is a great feature as well. Too many great features to list individually. Wonderful and easy to use and looks great as well!

Yes, I recommend this product

Awesome Oven

Submitted by Ginny - 1/17/2017

This is an awesome oven. The only reason I gave it 4 stars, instead of 5, is because it takes a VERY long time to shut off after cancelling the cooking cycle. In my opinion, it takes too long. Also, the buttons (setting the cycle, temp, timer, etc) need to be pushed hard to work. Our previous Maytag oven buttons worked much easier. Other than that, we love it. We have not yet used the self-cleaning option, so I cannot comment on that.

Yes, I recommend this product

The Perfect Oven

Submitted by Dale - 1/13/2017

I've owned this oven for 6 months now and have been very pleased with its performance. The double wall oven holds its exact temperature, a big difference from the one I replaced. It has upper and lower self cleaning capability, both a cooking and a regular timer. It is designed to utilize every inch of space to fullest capacity, I actually now have more room than in my old double wall oven. It seals very well, and you cant feel any heat escaping, anirher big improvement over my last oven. There is nothing more I could ask for in an oven. Thanks to Kitchen Aid, I can highly recommend this brand. Dale Hatcher

Yes, I recommend this product

Bought and installed first week of November and has died 2x!

Submitted by Tom but disappointed - 1/8/2017

I bought this and it was installed the first week of Nov 2016. It died the week before Thanksgiving because the heat fuse blew....but no one was using it! That replaced I was cooking my Christmas day meal. I roasted a standing rib roast then switched to broil to broil asparagus and halfway through the cook time it died again. KitchenAid insisted that I still have a repairman be scheduled after two calls. The repairman had to call KitchenAid technical support and they were left with replace the fuse a second time. It has been over a week and I still don't have a working oven. I paid WAY to much for this level of service. Owned 2 months. Usable for one. I am a devoted KitchenAid customer and am so disappointed! For the price AVOID this product.

No, I do not recommend this product

Nice unit

Submitted by Norm - 1/6/2017

Fantastic machine! Self cleaning works great!

Yes, I recommend this product

Happy to have a convection oven!

Submitted by JK - 1/6/2017

When our old oven died a week before Thanksgiving and I decided to replace instead of repair, I wanted a convection oven. Since we needed a 24" oven, our options were limited. Luckily, a premium brand like KitchenAid was available. After using for a month now, we love the oven! It has solid performance and great features.

Yes, I recommend this product

Love Our New Oven!

Submitted by Bert - 12/15/2016

I had a similar oven from Kitchen Aid but over many years of use it was very LOUD when turned on. I needed a 24" wide oven and wanted convection and Kitchen Aid is the only company making a convection oven in that size. This oven is a perfect choice! It's QUIET, easy to use, and has clear glass for easy viewing of what's baking. I also like the bar-style handles because you can hang a kitchen towel on them. Installation was easy although it's not for everyone as the oven weights around 200 pounds. I would recommend this oven to anyone looking for quality convection oven!

Yes, I recommend this product


Submitted by blr - 12/12/2016

The sleek style is so nice, very clean and modern.

Yes, I recommend this product

24" double wall oven with true convection

Submitted by Judy - 12/10/2016

I bought this oven about a month ago. It's the perfect size for me and my husband. It bakes everything just the way I like it.

Yes, I recommend this product

Stainless Steel Double Oven

Submitted by Vicki - 12/9/2016

We bought this oven about a month. Our oven is not the standard 27 inch, so we had to order a 24" oven. I was disappointed because the 24-inch loses a number of the nice features such as the meat probe, the nice royal blue interior, the gliding racks, the double convection and the double self-clean feature. The display is also difficult to use. You have to hit the display exactly on top of the numbers and push rather hard to select the feature you want . The convection feature is also quite loud. I would definitely not choose this oven again, even though it bakes/cooks well.

No, I do not recommend this product

Wonderful appliance

Submitted by M - 12/6/2016


Yes, I recommend this product

Ok, but Disappointed

Submitted by Vicki - 11/28/2016

Unfortunately, our space required a smaller than regulation size oven. That being said, the smaller KitchenAid took away many of the really nice features. The oven takes quite a while to preheat and the convection fan is very noisy. The entire time you're using the oven, there's the annoying noise factor.

No, I do not recommend this product

We really like our ovens

Submitted by Albert - 11/27/2016

Bought these six months ago along with the fridge, dishwasher and cook top. They all perform very well. Had to buy the 24's due to space limitations but was very pleased on Thanksgiving as I was able to bake turkeys of over 20lbs in each. All my appliances look great. Like the signature red end caps. Also own both a red mixer along with a 4 slice toaster to complement the group.

Yes, I recommend this product

Great appearance

Submitted by Msis - 11/18/2016

We just had this installed and we love it. It has clean lines and is easy to operate. You will need 15 by 15 cookie sheets to use in the oven. It is quiet and efficient when using it

Yes, I recommend this product

Sleek , modern appliance

Submitted by Stevie - 11/14/2016

We bought this double wall oven 6 weeks ago and it has been performing like a champ. Preheat time is minimal and temperature control is fantastic.

Yes, I recommend this product

Bread Maker's Dream

Submitted by birdlover - 10/30/2016

I love the proof setting on these ovens, and had no idea what an amazing difference it could make in bread making! I love to make bread and pizza from scratch and although my prior baked goods were fine, I've noticed a definite improvement in the texture in the crust. LOVE this oven, and greatly appreciate the evenness the convection oven provides. Awesome results in everything I've made so far, pies, cookies, cakes, pizza and bread. Bring on the holidays...this oven rocks!

Yes, I recommend this product

It fit!

Submitted by Jenny - 10/28/2016

I bought this one because it was the only one that fit in the space where my old Maytag was. I'm very happy with it. It works well and satisfies all my oven needs.

Yes, I recommend this product

At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:


Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).


Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.


Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Bosch Kitchen Appliance Package

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
About Us

This Double Wall Oven with True Convection features a heating element that helps provide even temperature management. It uses a fan that draws air in, past the heating element, and back into the oven. The EasyConvect Conversion System takes the guesswork out of convection cooking, ensuring exceptional results. And its bold design details are the perfect balance of elegance and functionality.

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