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27" Combination Wall Oven with Even-Heat True Convection (lower oven) - Stainless Steel

Model # KOCE507ESS

 4.4 out of 5 (256 Reviews)

Available in 3 Color(s)

Regular Price $3,899

Our Price $3,443

After Applicable Rebates

Our Price


Price Check

Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

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This 27" Combination Wall Oven with Even-Heat True Convection provides consistent heating and even cooking. A unique bow-tie shaped design and convection fan helps ensure there are no burnt edges or undercooked centers. Its upper Microwave Convection Cooking Oven combines a 900 watt microwave with a 1600 watt convection element for high speed cooking. Bold design details are the perfect balance of elegance and functionality.


  • Even-Heat True Convection Oven (lower oven)
  • Microwave Convection Cooking (upper oven)
  • Professionally-Inspired Design
  • Temperature Probe
  • EasyConvect Conversion System
  • 4.3 Cu. Ft. Capacity (lower oven)
  • 1.4 Cu. Ft. Capacity (upper oven)
  • Crispwave Microwave Technology and Crisper Pan (upper oven)
  • SatinGlide Roll-Out Extension Rack (lower oven)
Configuration and Overview
Fuel Type Electric
Oven Capacity (cu.ft) 4.3
Oven Cooking System Convection
Amps 40
Hz 60
Volts 240
Oven Features
Self-Cleaning Adjustable Self Cleaning
Self-Cleaning Oven Racks No
Bake Element Power 2800W
Broiler Element Power 4000W
Convection Functions Bake, Broil, Roast
Oven Cooking System Convection
Flush Installation Approved Yes
Hidden Bake Element Yes
Broiler Location Top of Oven
Convection Element Power (watts) 3200
Convection Element Type True - Oven
Number of Oven Racks 3
Number of Rack Guides 6
Oven Controls
Convection Functions Bake, Broil, Roast
Display Color White
Language Conversion English/French
Microwave Details
Cooking Power Wattage 900
Convection Yes
Convection Power Wattage 1600
Door Release Handle
Door Swing Drop Down
Grill Power Wattage 1600
Interior Light Halogen
Turntable Yes
Turntable Diameter Size 14 1/8
Microwave Controls
Sensor Cooking Yes - Microwave
Door Type Metal & Glass
Flush Installation Approved Yes
Handle Color Stainless Steel
Handle Material Stainless Steel
Oven Window Size Extra Large
ADA Compliant No
Door Removable Yes
Depth 27 1/8
Height 42 1/2
Width 27
Cutout Depth 24
Cutout Height 41 3/8
Cutout Width 25 1/2
Depth With Door Open 90 Degree 46 3/4

KitchenAid Buy More Save More Delivery and Installation Rebate

  • Rebate Ends: 3/31/2018
  • Must be postmarked by: 4/30/2018
  • Description: Enjoy exclusive rebate savings with purchase of qualifying KitchenAid appliances. Rebate form must be postmarked by 4/30/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

KitchenAid Culinary Ambition

  • Rebate Ends: 7/18/2018
  • Must be postmarked by: 8/17/2018
  • Description: Receive up to a $1600 rebate with purchase of qualifying KitchenAid Appliance Package. Rebate form must be postmarked by 8/17/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance

Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

11 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.


  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions


out of 5 (256 Reviews)

87% of reviewers recommend this product.

Excellent solution for a small space kitchen

Submitted by GAD - 10/2/2017

We needed a convection oven and a microwave to fit in a small space, excellent choice

Yes, I recommend this product

Happy for the most part, but also disappointed

Submitted by JRed - 9/29/2017

We just had this installed over a week ago. Baking in the oven has been working very well, and for the most part using normal microwave cooking has been good as well. If you like to cook popcorn in your microwave, DO NOT, buy this unit. You will be very disappointed. Using the built-in popcorn feature for some reason can't cook the bag of microwavable popcorn, and it's not adjustable as far as I can tell. We tried setting a time on the microwave to cook a bag, and it still can't cook at the kernels in the bag before it starts to burn the cooked popcorn. For our house, cooking popcorn is one of the main tasks of the microwave.

No, I do not recommend this product

Great product

Submitted by Tom - 9/14/2017

Very happy with the choice we made....

Yes, I recommend this product


Submitted by SILVERJACKEL - 9/6/2017


Yes, I recommend this product

Gorgeous Appliance

Submitted by Tom - 8/24/2017

We had to replace our old combination oven microwave after 20 years. This one is stainless steel and it is gorgeous. It has so many nice features. The convection oven and convection microwave work so well I wish we had upgraded sooner.

Yes, I recommend this product


Submitted by Trixie - 8/18/2017

Love this combo unit! Preheats quickly. Cooks evenly. Learning to use the convection part of the unit. Major improvement over our former GE Profile. The microwave is not rated as powerful as our previous, but we will learn and adapt. Thank you, KitchenAid for a sleek looking, quality appliance!

Yes, I recommend this product

Wow! And looks great too!

Submitted by Big Kahuna of Ace - 8/16/2017

What a beautifully designed appliance! The interior surface is sleek and slick, such that it is a breeze to clean. No protruding unnecessary parts, and a surface that resists sticking food. The combination microwave/convection is so versatile.

Yes, I recommend this product

Looks nice

Submitted by Rick - 8/15/2017

I really like the looks of the Micro/oven but a couple of things I don't care for are. The microwave does not automatically shut off when it is complete and it is slower a heating items up than our last micro. The fan seem to run a lot on the oven after it has been used. I am not sure if that is because the electronics in the oven or not. We have the 27" model that had to be fit into our existing cabinet. It was a fairly big job to make it fit, at the end all was good. We have not used the conventional oven as of yet.

Yes, I recommend this product

Love this! My favorite kitchen upgrade

Submitted by SPE - 8/13/2017

I've had this for about 2 months and couldn't be happier with it. Love the convection / microwave and ease of use along with great features

Yes, I recommend this product

Even better than its predecessor

Submitted by KCD - 8/11/2017

We LOVE the features on the microwave/convection oven and use it most of all with the crisp feature.

Yes, I recommend this product


Submitted by NA - 8/9/2017

The microwave oven is my least favorite because it takes to long to preheat and the fan doesn't turn off of the microwave when finished cooking. I haven't had a chance to use the convection oven

Yes, I recommend this product

Better than expected

Submitted by Tim - 8/4/2017

This combo microwave convection oven is so easy to use. Takes the guess work out of cooking times temperature. The stainless steel finish is a breeze to keep clean

Yes, I recommend this product

Perfect combination of functions

Submitted by Prof Peb - 8/4/2017

We love this combo unit - we bought this wall unit to replace an older broken unit. It looks nice and works great.

Yes, I recommend this product

Good looking combination microwave and Oven

Submitted by Sagetrail - 8/3/2017

Abt did a perfect installation. We love the convection oven. Heats up quickly, cooks evenly. Controls are good once I learned how to use them. Microwave fan runs after the food is cooked. A handsome addition to our kitchen.

Yes, I recommend this product

our oven capacity has doubled!

Submitted by trabucojim - 8/1/2017

We previously had separate oven and microwave installed in our kitchen, and always rued the fact that we did not have a second oven! Our new combination oven gives us both two ovens and/or microwave/oven! It is awesome to have a microwave/convection oven and a oven/convection oven! In addition the controls are easy to use and design is sleek and beautiful!

Yes, I recommend this product

Very functional

Submitted by Yorkie - 7/30/2017

Overall very satisfied with function, ease of use, and cooking quality. Convection is a bit noisy but nothing too obnoxious. Microwave doesn't shut off immediately after time is up.

Yes, I recommend this product

Extremely Disappointed

Submitted by Pizza Maker - 7/23/2017

We had this oven installed as part of a complete kitchen renovation several months ago. One of my specialties is homemade pizza, which we have every Sunday night. Over the past fourteen years, I have been through 7 ovens (mainly cheap GE slide in range models), not including this one, due to multiple work-related moves. This is the only oven that I have ever used that will not maintain my baking stone at a temperature high enough to ensure a pizza that is evenly cooked on the top and crisp on the bottom. I usually set my oven at 550 for pizza and allow it to preheat for at least an hour, which has always ensured success in the past. However, with this oven, I can only get one pizza baked off successfully. After the first one, every pizza is soggy on the bottom, while the top is cooked. I'm not sure if it's that the bottom element is not working or if the internal thermostat is turning it off... We have had technicians come out twice and the internal thermostat has been replaced but my pizza is still soggy on the bottom when the top is practically burnt. Whatever the problem, I'm about to return this one and go back to my cheap-o ovens that seem to work much better than this one.

No, I do not recommend this product

Good looking, well made

Submitted by Conan - 7/12/2017

Nice looking appliance. Looks very well made. Seems to be easy to use.

Yes, I recommend this product

Love it!

Submitted by Chef - 7/3/2017

Love the function and design

Yes, I recommend this product

Efficient Effective Easy Wall oven

Submitted by Toodles - 6/29/2017

This beautiful wall oven looks so good in my manufactured home. Simple and easy to use . Heats my coffee in the microwave and bakes my cakes perfectly. Life is good with my new Kitchen-aid

Yes, I recommend this product

Great Appliance but has one problem

Submitted by Allen - 6/24/2017

Oven and microwave appear to be great. Oven convection blower is making moderately loud noise when cycles on.

Yes, I recommend this product

It looks pretty in the kitchen and I like the blue inside

Submitted by Carol - 6/21/2017

After having a lot of trouble with a 3 in one Thermadore, we bought the Kitchen Aid and are very pleased. It is quiet and cooks perfectly.

Yes, I recommend this product

Great features

Submitted by Andy - 6/19/2017

My wife and I bought this a couple of months ago and we are very happy with the product.

Yes, I recommend this product

Very Nice!

Submitted by Jolizbrown - 6/16/2017

This makes the kitchen look so high end. It's a beautiful wall unit with great features.

Yes, I recommend this product

We had a kitchen aid micro/oven before and we love this one

Submitted by Izzy - 6/15/2017

We really love all kitchenaid products!

Yes, I recommend this product

Nice design

Submitted by Tink - 6/15/2017

Love the roll out shelf

Yes, I recommend this product

Cooks evenly

Submitted by Beach Momma - 6/11/2017

Very easy to use, has a variety of baking options! We love it.

Yes, I recommend this product

perfect combination

Submitted by judy - 6/10/2017

I love the regular oven and the blue interior is just beautiful. I also love the microwave/convection unit!

Yes, I recommend this product

Way Cool!

Submitted by Old Gray Dog - 6/9/2017

Easy to use. Quiet. And very easy on the eyes.

Yes, I recommend this product

Nice looking

Submitted by ty - 5/26/2017

Great looking. Never had a combo convection oven plus oven then include, microwave and microwave convection. Wish there was more instuctions and ideas of what you can do with these features.

Yes, I recommend this product

good looking

Submitted by john lee - 5/26/2017

I like the look of it. For the microwave, the fan is not stop unless the cancel button is pressed. The sound is louder than the previous model. But overall, It's nice to have it.

Yes, I recommend this product

Great features

Submitted by Sneak - 5/21/2017

Great replacement for what we had

Yes, I recommend this product

Love it!

Submitted by Rose - 5/17/2017

Both the microwave and oven are excellent. The instructions are also straight forward.

Yes, I recommend this product

Excellent to date--replaced the same size 2002 KitchenAid

Submitted by John - 5/15/2017

Bought through Kitchen Aid to replace the 2002 unit that could not be repaired due lack of a control part

Yes, I recommend this product

Nice oven & Microwave/convection combination

Submitted by Dawg - 5/15/2017

Nice oven & Microwave/convection combination. Oven has 3 racks and has more interior space then oven it replaced. Microwave works well and has lots of options.

Yes, I recommend this product

Best ever!

Submitted by pk - 5/15/2017

This is the best microwave/oven ever. I absolutely love being able to enter both the temp & cook time and having it cut off automatically. Perfectly even heating/cooking. Also, classy appearance!

Yes, I recommend this product

Great Wall oven + microwave

Submitted by aimsshah - 5/15/2017

We bought this and works great so far. Definitely recommend it.

Yes, I recommend this product

Love my new combo wall oven!

Submitted by Cindy - 5/2/2017

Had to replace our old thermador combo and I am so glad we found this unit. Very intuitive and it looks great in my chefs kitchen

Yes, I recommend this product

Very happy, however, the microwave is a little noisy, minor

Submitted by TnR - 5/2/2017

Happy customer

Yes, I recommend this product

Looks great in our kitchen, microwave and oven easy to use

Submitted by Bill - 5/2/2017

Microwave oven combo was replacement for older unit, looks great in kitchen. Very simple to use and great features We hope to enjoy it for years Many of our friends recommended it

Yes, I recommend this product

Great oven unit

Submitted by ps - 5/1/2017

Am still learning to use the microwave convection, but both ovens function as they should and am very pleased with them.

Yes, I recommend this product

Best Micro Wave Oven combination

Submitted by Danny - 5/1/2017

Love it

Yes, I recommend this product

Oven/microwave comb

Submitted by Shirley - 4/29/2017

Love my new oven. Only had it a week now but it is everything I expected.

Yes, I recommend this product

Very Happy

Submitted by Fiona - 4/27/2017

I have had this oven about 2 weeks . I have used it every night . It has a quick preheat and so far has a good consistent temperature . This is a well built oven , slide in rack has been very helpful . Controls are very easy with a lot of options . The only problem I have had is that I have never had a convection microwave and I'm not sure how to use it properly. The handbook was for the lower oven , I assume there should have been a separate one for the microwave but it wasn't in the box . I tried to find it online but it wasn't there . Called kitchenaid but got stuck on hold . I will try again to get one .

Yes, I recommend this product


Submitted by bellarosa - 4/26/2017

love it!!!!!

Yes, I recommend this product

An Exceptional Appliance!

Submitted by Appliance Lover David - 4/22/2017

Last year we participated in a survey panel wherein the survey company installed a new oven in our home for 6 months while we kept a log on usage and our reaction to it. We absolutely LOVED this very stylish, user-friendly and efficient oven, but they would not reveal what brand it was. Earlier this year, we happened to see this oven at our appliance store, discovered it was a KitchenAid, and immediately purchased it! We continue to totally love every feature of this oven and microwave - truly state-of-art, very attractive and very easy to use - a truly exceptional product! And we smile to know that we had enjoyed using this product on an anonymous basis for the survey panel!

Yes, I recommend this product

Attractive and versatile unit

Submitted by Charlie - 4/21/2017

Replaced an old GE unit

Yes, I recommend this product

Super Oven

Submitted by JC - 4/17/2017

this unit replaced an old GE unit, no comparison. Quiet operation, efficient heating and cooling. It even looks good

Yes, I recommend this product

Works great, difficulty in cleaning, leaves spots

Submitted by Naik - 4/17/2017

Unit is one year. No problem, except,cleaning leaves spots, may require to find a cleaner if available

Yes, I recommend this product

Built in oven

Submitted by None - 4/9/2017

We replaced our former built in Kitchen Aid with the new Kitchen Aid 27" Built in Oven. Two problems were encountered. First Kitchen Aid no longer has the color we had that fit in our kitchen, namely no almond or beige colors. So choices were either black or stainless steel. We chose black but really miss the beige color which coordinates with the other features of our kitchen. Secondly, the new oven combo was shorter in design which required that we hire a person to replace the open space that remained with cabintry that matches our other cabinets. This was an added expense. The oven's function is good unless I use it on convection. The convection baking seems not to be as accurate or time saving as the older convection model. Perhaps I will get used to this difference in baking but so far it seems a significant difference. The microwave above the oven is much shorter than the previous model. The fan staying on after the time goes off the microwave item is superfluous and irritating. . The slide out shalf in the oven Is a positive addition as are the heavier shelves in the oven.

Yes, I recommend this product

At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:


Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).


Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.


Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Royal Kitchen Giveaway
Bosch Kitchen Appliance Package

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
About Us

This 27" Combination Wall Oven with Even-Heat True Convection provides consistent heating and even cooking. A unique bow-tie shaped design and convection fan helps ensure there are no burnt edges or undercooked centers. Its upper Microwave Convection Cooking Oven combines a 900 watt microwave with a 1600 watt convection element for high speed cooking. Bold design details are the perfect balance of elegance and functionality.

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