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30" Combination Wall Oven with Even-Heat True Convection (Lower Oven) - Stainless Steel

Model # KOCE500ESS

 4.4 out of 5 (492 Reviews)

Available in 3 Color(s)

Regular Price $3,899

Our Price $3,443

After Applicable Rebates

Our Price


Price Check

Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

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This 30" Combination Wall Oven with Even-Heat True Convection provides consistent heating and even cooking. A unique bow-tie shaped design and convection fan helps ensure there are no burnt edges or undercooked centers. Its upper Microwave Convection Cooking Oven combines a 900 watt microwave with a 1600 watt convection element for high speed cooking. Bold design details are the perfect balance of elegance and functionality.


  • Even-Heat True Convection Oven (lower oven)
  • Microwave Convection Cooking (upper oven)
  • Professionally-Inspired Design
  • Temperature Probe
  • EasyConvect Conversion System
  • 5.0 Cu. Ft. Total Capacity (lower oven)
  • 1.4 Cu. Ft. Capacity (upper oven)
  • Crispwave Microwave Technology and Crisper Pan (upper oven)
  • SatinGlide Roll-Out Extension Rack (lower oven)
Configuration and Overview
Fuel Type Electric
Oven Capacity (cu.ft) 5.0
Oven Cooking System Convection
Amps 40
Hz 60
Volts 240
Oven Features
Self-Cleaning Adjustable Self Cleaning
Self-Cleaning Oven Racks No
Bake Element Power 2800W
Broiler Element Power 4000W
Convection Functions Bake, Broil, Roast
Oven Cooking System Convection
Flush Installation Approved Yes
Hidden Bake Element Yes
Broiler Location Top of Oven
Convection Element Power (watts) 3200
Convection Element Type True - Oven
Number of Oven Racks 3
Number of Rack Guides 6
Oven Controls
Convection Functions Bake, Broil, Roast
Display Color White
Language Conversion English/French
Microwave Details
Cooking Power Wattage 900
Convection Yes
Convection Power Wattage 1600
Door Release Handle
Door Swing Drop Down
Grill Power Wattage 1600
Interior Light Halogen
Turntable Yes
Turntable Diameter Size 14 1/8
Microwave Controls
Sensor Cooking Yes - Microwave
Door Type Metal & Glass
Flush Installation Approved Yes
Handle Color Stainless Steel
Handle Material Metal
Oven Window Size Extra Large
ADA Compliant No
Door Removable Yes
Depth 27 1/8
Height 42 1/2
Width 30
Cutout Height 41 3/8
Cutout Width 28 1/2
Depth With Door Open 90 Degree 46 3/4

KitchenAid Buy More Save More Delivery and Installation Rebate

  • Rebate Ends: 3/31/2018
  • Must be postmarked by: 4/30/2018
  • Description: Enjoy exclusive rebate savings with purchase of qualifying KitchenAid appliances. Rebate form must be postmarked by 4/30/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

KitchenAid Culinary Ambition

  • Rebate Ends: 7/18/2018
  • Must be postmarked by: 8/17/2018
  • Description: Receive up to a $1600 rebate with purchase of qualifying KitchenAid Appliance Package. Rebate form must be postmarked by 8/17/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance

Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

11 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.


  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions


out of 5 (492 Reviews)

87% of reviewers recommend this product.

Very nice to have!

Submitted by Indy Kitchen - 2/28/2018

This looks great and has been very nice to have. My fiancée loves it! Matches the other appliances nicely

Yes, I recommend this product


Submitted by DON - 1/7/2018


Yes, I recommend this product


Submitted by Bunny - 11/28/2017

I baked lasagna and some spilled off the baking sheet underneath. When I tried to use self cleaning, it created a bigger mess. The glass got spotted from the self cleaning and the interior was discolored. I never had an oven look so old so fast. Some microwave controls are not available when using the oven. Another disappointment.

No, I do not recommend this product

New gray color. Arrived chipped. Still waiting for touch up

Submitted by Val - 11/15/2017

New gray black finish chips easy

No, I do not recommend this product

Good appliance, bad registration web site

Submitted by DSC46 - 10/4/2017

Bought built-in combination oven (microwave + conventional) a few months ago, and it works fine. Have spent nearly 1/2 hour trying to register it online. Web site will not accept the model number (5OCE507ESS05). Very frustrating!

Yes, I recommend this product

Oven is great but Microwave is intermittent.

Submitted by Russ - 9/21/2017

We moved into our house 10 months ago and the seller had this micro/oven combo put in. The house sat empty for over a year. The oven part works great but the microwave has been intermittent. It heats about 30% of the time and there is a rattle when works. We did not buy the micro/oven but the unit was never used as the papers were still inside when we moved in. The oven was made Dec 2015 and the 1 year warranty was up and we were under the 5 year warranty. The warranty will cover certain parts and no labor. We called the warranty department and they sent out a tech from a local company. The repairs were $598.14 The only part that the warranty would pay for is the magnatron. The tech said it may not be all the repairs and would not know until these parts are installed. I paid the $115 call out fee and did not get it fixed. Will need to decide what to do. I am disappointed in Kitchen Aid and this product. It evidently did not work from the start. For the price of this unit you would think it would be more reliable.

No, I do not recommend this product

Great Features

Submitted by TP - 9/21/2017

Great decision. Just what we wanted

Yes, I recommend this product

So far, so good

Submitted by Mark - 9/20/2017

No issues yet. Easy install. And works as it should.

Yes, I recommend this product

Innovative features, beautiful design, efficient size

Submitted by DEP likes to cook - 9/18/2017

The cooking options are extensive with innovative features that allow easy convection cooking, crisping in microwave. Broils perfectly. Beautiful display, sleek design. Microwave is large but oven is what you would expect for the size. Love the easy glide, durable racks. The timer notification should be louder--as it can't be heard outside of the kitchen. A little noisy with fan which goes on for a long while after microwave cooking complete or when oven is cooling.

Yes, I recommend this product

Product does not match advertised item

Submitted by CJacobs - 9/18/2017

Order #0708089455 --- Product Item Ordered: KOCE500ESS I have attached a picture of the advertised item and also the actual product I received. You will notice that the item I received does not have all the advertised features for the microwave/top oven. I received all the accessories to be used with the features, but my oven is missing the features needed/advertised. The oven has all the available buttons on the control panel, but does not contain the corresponding features. I also get an error message when trying to use "crisp" or "convection" features.

No, I do not recommend this product

wall oven

Submitted by Mae - 9/17/2017

We bought this for our kitchen remodel and have been happy so far. The only thing we have noticed that the oven seems to take a long time to cool down.

Yes, I recommend this product

Everything in one sppliancr

Submitted by Harron - 9/14/2017

I am thrilled to have this handy appliance. Once I learned how to circumvent all the questions re reheating, pushing the right digits for top and lower ovens, I find it fine. I especially like the steamer for the microwavr

Yes, I recommend this product

Dead on arrival

Submitted by Paul - 9/14/2017

This was supplied with our new house. It errored the first time we tried to use it. The builder said we had to pursue a repair as a warranty item through Kitchen Aid. KA took a week to send someone to look at it, it has taken another two weeks and we still haven't had the repair done. So far we have been over 3 weeks without an oven with no date as to when it will be fixed. Will never buy KitchenAid again.

No, I do not recommend this product

Beautiful appliance

Submitted by Kansas - 9/9/2017

Extremely happy with our oven/microwave appliance.

Yes, I recommend this product


Submitted by Rachael - 9/6/2017

Love all the features I've used do far!

Yes, I recommend this product

Top Shelf

Submitted by handy sandy - 9/6/2017

very nice oven, easy to use

Yes, I recommend this product

Better than what I had but noisy

Submitted by E - 9/2/2017

Bought it a month ago and had one screw fall out. It will take a while to get used to all of the features of both ovens. The fan noise is a bit annoying.

Yes, I recommend this product

Oven/Micro Combo

Submitted by Joy to the world - 9/1/2017

I waited 6 months to get this combination oven/microwave. It is fantastic! The features on both appliances are mind blowing! I feel like l am in the 22 century when l use both with all of the high text features! They are beautiful and make my kitchen one of the prettiest rooms in my house!

Yes, I recommend this product

Love the features

Submitted by meg - 8/30/2017

This is over all a good product

Yes, I recommend this product

Looks Great

Submitted by CR - 8/30/2017

Have not installed but looks great.

Yes, I recommend this product

Just what we needed.

Submitted by Erin - 8/30/2017

Not sure how we've entertained as much as we have without this unit. The flexibility allowed with my new cooking combo is very freeing.

Yes, I recommend this product

LOVE Cooking!

Submitted by Karla - 8/30/2017

Love cooking with my new micro/oven! So convenient, easy to use!

Yes, I recommend this product

Love everything about it. Except it very deep. Really hard t

Submitted by Jules - 8/30/2017

So glad we spent the extra money!! So worth it.

Yes, I recommend this product


Submitted by Ray - 8/26/2017

Elegant, energy efficient, easy to use.

Yes, I recommend this product


Submitted by jimbev - 8/24/2017

Love the blue interior and the fact that it can be used as a double oven.

Yes, I recommend this product

Great product

Submitted by shah - 8/23/2017

We bought this product about a month ago and so far I am happy with the performance.

Yes, I recommend this product

Love the abundance of features. Takes some getting used to.

Submitted by mnmom24 - 8/20/2017

Bought this to replace an 18-year-old oven. Love the convenience and ease of use. Lots of buttons, so it takes a while to figure out just how to program everything. Downside - microwave is not very tall, but we haven't had an issue with it yet. Love the look of it too.

Yes, I recommend this product

Works great

Submitted by Keith - 8/17/2017

Convection microwave works great and easy to use. Love the slide out rack in oven

Yes, I recommend this product

Combination wall oven

Submitted by Portune - 8/17/2017

Works great. Nice to have microwave built in and off of the counter or over my head while cooking

Yes, I recommend this product


Submitted by Edward B - 8/16/2017

Great double oven black

Yes, I recommend this product

Looks good

Submitted by Bigandgigi - 8/16/2017

Well, it looks very nice. The oven takes FOREVER to heat up. I can't imagine why it's so s-l-o-w. The convection microwave is the third one I've owned and I love them. This is the first time I've had one in the same unit with an oven. The Quick Start is for a full minute. That's really too long and when warming something I have to be rreally careful to not overheat it. A little worried about reliability since if one goes out I'm "toast". If you are using either oven the controls for the other part change and are a bit difficult to get accustomed to. A learning curve there. I've just had it a couple of weeks and I really don't cook that much, but it's fine, so far.

Yes, I recommend this product

Enjoying my new oven and mircowave

Submitted by Coopandty's mom - 8/16/2017

I like this oven and convection/microwave oven. My only complaint is you have to put in the time of the convection in advance. At the end of the time, the oven shuts off and if your item is not done, you have to restart the oven with a new set time. Just kind of a pain. Other models friends and family have, you can toggle this switch so it will run until you turn it off like a traditional oven. I have read the owner's manual and cannot find anything related to this. Also, this microwave oven door opens down like a traditional oven. Love the look, but something I did not think about is my son can no longer put things in the microwave.

Yes, I recommend this product

Great purchase!

Submitted by Stogy - 8/16/2017

Looks & works well!

Yes, I recommend this product

Love, love, love this appliance

Submitted by Mary - 8/16/2017

First of all this combo microwave and oven is beautiful. It is easy to use, offers lots of choices for microwaving such as reheat, melt, etc. Offers choices inside each selection, such as reheat, beverage, dinner plate, etc. Also offers convection which I have yet to use. I could go on and on, but bottom line it's a great appliance.

Yes, I recommend this product

wife loves the convection microwave, almost a dbl oven :o)

Submitted by ewb - 8/13/2017

Replacing 14 yr old Kitchenaid microwave/oven, wife loves options and look

Yes, I recommend this product

Don't Buy Unless You Like Service Calls...

Submitted by SailingNC - 8/11/2017

This oven was purchased brand new for my new home. I was attracted by about the 'commercial look' handles and the band name. Since then, I have had at least 5 service visits. Both doors were warped and had to be replaced and still do not perfectly align to the frame. The microwave fan has been adjusted and replaced 2 times. The fan still rattles inside the frame--less so than new, but, not acceptable. I have, over 25 years, purchased appliances from GE to Bosch and Wolf. I cannot recommend this oven or my experience with Kitchen Aid service. I will be posting experiences with the "top quality" refrigerator I also purchased. When these appliances are ready to be upgraded, I will be shopping for anything other than Kitchen Aid.

No, I do not recommend this product

Top of the line Wall Oven

Submitted by Cindy E. - 8/11/2017

Replaced aging wall oven, original to the house. This high end wall oven has all the features and look I could have asked for. Excellent replacement!

Yes, I recommend this product

Love the oven microwave combo!

Submitted by Pattidale - 8/10/2017

Bought this specifically for the combo oven microwave. Placement of the microwave is perfect. Oven is higher than my old standard oven. Very happy with this purchase!

Yes, I recommend this product

Love it!

Submitted by Beach Lover - 8/7/2017

Although I'm still learning how it works, so far I'm very happy with it.

Yes, I recommend this product

Very nice!

Submitted by CLS - 8/4/2017

I purchased this new combo wall oven for a full kitchen remodel and love it! The features are easy to learn. Love the microwave/convection oven, and the large oven bakes very evenly.

Yes, I recommend this product

Very Functional with easy access

Submitted by Maggie - 8/2/2017

Love the look & functionality of this applicance

Yes, I recommend this product

Awesome new model combo.

Submitted by Kila - 8/2/2017

Moving to a new home and had to have KitchenAid combo. Have loved the one we have for over 12 yrs and this one even has more features and a great newer design. Even the handles are updated.

Yes, I recommend this product

Great features

Submitted by Fab kitchen - 8/2/2017

I bought this 3 months ago. I really like it.

Yes, I recommend this product

Slow to preheat

Submitted by P - 7/28/2017

Slow to heat

Yes, I recommend this product

Like the look

Submitted by PW - 7/28/2017

Like the look and quality of the kitchenaid combination oven and microwave, saves having to find a place for a microwave, not so sure about the operations of the settings yet.

Yes, I recommend this product

I love it!!!

Submitted by Greg - 7/28/2017

I purchased combo convection oven for my new house and my wife and I love it!!!

Yes, I recommend this product

Looks Fancy. Works Great too.

Submitted by MJ - 7/20/2017

Bought it with a new house. Looks awesome! Works great so far as well.

Yes, I recommend this product

racks move freely

Submitted by Rita - 7/20/2017

Bought with our new home. All is good but the light bulb never worked.

Yes, I recommend this product

Loving my ovens!

Submitted by dbow - 7/19/2017

Always have had Kitchen Aid double ovens, but this time switched to this combo unit since I find I am not in need of two ovens and a microwave. So far, it has been excellent. A bit of a learning curve on the microwave, but performance is excellent. Many extra products provided which I haven't used yet, but will. The oven's performance is excellent as well, but I am very familiar with this product. The convection option on both is my favorite for baking and roasting. I love the Glide shelves. My electrician did an excellent job of installing a dedicated outlet for the unit. Again I changed out the medallion handles since the red clashed with the kitchen decor. Again, I feel the medallion color should be a choice given we did an entire KitchenAid package.

Yes, I recommend this product

Good combo

Submitted by Ms Kitt - 7/19/2017

This was installed a month ago in our new home. When I first used it the oven smoked a little, but I think that was just from being newly installed. When that went away, everything seems to be working well.

Yes, I recommend this product

At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:


Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).


Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.


Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Royal Kitchen Giveaway
Bosch Kitchen Appliance Package

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
About Us

This 30" Combination Wall Oven with Even-Heat True Convection provides consistent heating and even cooking. A unique bow-tie shaped design and convection fan helps ensure there are no burnt edges or undercooked centers. Its upper Microwave Convection Cooking Oven combines a 900 watt microwave with a 1600 watt convection element for high speed cooking. Bold design details are the perfect balance of elegance and functionality.

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