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Watch This Price
KitchenAid Logo

1000-Watt Convection Microwave Hood Combination - Stainless Steel

Model # KMHC319ESS

 4.6 out of 5 (557 Reviews)

Available in 3 Color(s)

Regular Price $949

Our Price $610

After Applicable Rebates

Our Price


Price Check

Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

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This high power, convection 1000-watt microwave oven lets you use it to steam and simmer thanks to a sensor-monitored cooking cycle and an innovative container. With satin cross-hatched handles, chrome-faced glass and iconic red medallions, it boldly blends professionally-inspired styling with sleek touches for the home. The beauty and easy cleaning of the stainless steel finish even extends to the interior.


  • Convection Cooking
  • Sensor Steam/Simmer Cook Cycle with Steamer Container
  • Professionally-Inspired Design Including Handle, Badge, Graphics, Chrome Chamfer.
  • Stainless Steel Cavity
  • Steam Cleaning Function
  • 1000 Watts Power
  • 1.9 Cu. Ft. Capacity
  • Halogen Task Lights
  • Stoppable Turntable
  • Keep Warm Function
  • Sound-Based Popcorn Function
Microwave Type Over-the-Range
DimensionsCapacity(FT3,cubic feet) 1.90
Configuration and Overview
Sensor Cooking Yes
Cooking Power Wattage 1000
Convection Wattage 1600
Quick Touch Settings Control Lock, Convect, Cook/Start, Cook Time, Defrost, Fresh Vegetable, Keep Warm, Popcorn, Potato, Reheat, Soften/Melt, Steam
Fan CFM 400
Vent Type Exterior or Recirculating
Amps 15
Volts 120
Filter Charcoal Odor Removing Filter
Work Surface Light Halogen
Turntable Diameter 14
Width 30
Depth 17
Depth With Door Open 90 Degree 44 1/2
Height 17 1/8
Capacity 1.90

KitchenAid Buy More Save More Delivery and Installation Rebate

  • Rebate Ends: 3/31/2018
  • Must be postmarked by: 4/30/2018
  • Description: Enjoy exclusive rebate savings with purchase of qualifying KitchenAid appliances. Rebate form must be postmarked by 4/30/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

KitchenAid Culinary Ambition

  • Rebate Ends: 7/18/2018
  • Must be postmarked by: 8/17/2018
  • Description: Receive up to a $1600 rebate with purchase of qualifying KitchenAid Appliance Package. Rebate form must be postmarked by 8/17/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance

Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

11 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.


  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions


out of 5 (557 Reviews)

93% of reviewers recommend this product.

Nice Microwave but too big

Submitted by Laney - 10/19/2017

I like the many features of this microwave but it's very large and seems to stick out over the range too much. I have to bend down really low to turn the knobs for my range. All the controls are at the bottom instead of the side so the door opens the whole length of the microwave. You really have to stand out of the way when opening it up. I haven't used the convection part of it yet since I have only had my new appliances since September but am anxious to give it a try. The microwave heats things up very quickly and seems to do a nice job.

Yes, I recommend this product

Better than anticipated

Submitted by The Biker - 9/26/2017

Nice chimes Quiet Haven't yet explored all its capability

Yes, I recommend this product

Look great in our new kitchen

Submitted by Gmh - 9/22/2017

Love all the features and is quite

Yes, I recommend this product

BIG microwave

Submitted by silly italian - 9/15/2017

FYI this is not a counter depth! I love it for many reasons.. but not the size, It comes with a bunch of equipment. much more than a microwave. very sturdy & easy to use.

Yes, I recommend this product


Submitted by Deb - 9/10/2017

My husband loves It! (I've not used it yet! Ha!) He loves how it "talks" you through what you are trying to do!

Yes, I recommend this product

really like

Submitted by Jim - 9/8/2017

Strange, but service man said he would recommend a different brand if he were to upgrade his kitchen. Said it took too long to get replacement parts, up to 4 months

Yes, I recommend this product

Works great!

Submitted by Beila - 9/8/2017

Works great! Wish there were better instructions on how to use the convection oven. Still working on getting to know how to use that.

Yes, I recommend this product

My microwave hood is fabulous! And a convection oven, too!!

Submitted by Anita - 9/8/2017

My microwave hood is fabulous! And a convection oven, too!!

Yes, I recommend this product

excellent combo of ext. vented convection oven Plus microwav

Submitted by Steve - 9/4/2017

Excellent new replacement for our older, combination convection oven plus microwave - vented to outside through the wall ducting. My only question is whether the microwave glass rotating table and plastic unreeling- support can withstand 300-350 degrees F of/in convection oven mode? In case one forgets to remove these microwave items first when using the oven feature>. Otherwise the product is excellent.

Yes, I recommend this product

Beautiful microwave

Submitted by TLH - 9/1/2017

Great machine, works well

Yes, I recommend this product

Great appliance

Submitted by Sergei - 9/1/2017

Can't say anything about the way it performs and all the cooking features as we use it for pretty basic tasks. Bought it mostly for the very powerful hood and really nice design. Hood vent is great, Very powerful yet quiet enough not to be obtrusive

Yes, I recommend this product

Great combo

Submitted by Kris - 9/1/2017

lI purchased this as part of a kitchen remodel. I love that it is both microwave and convection oven since I love to bake, cook and entertain. I love the versatility, the large door opening and the look.

Yes, I recommend this product

Love it!

Submitted by Marcy - 8/30/2017

I love this microwave!

Yes, I recommend this product

Multi tasking features

Submitted by beadedgiraffe - 8/30/2017

I love how much this microwave can do. I can bake in it, heat up food and steam. It is very sturdy and easy to keep clean.

Yes, I recommend this product


Submitted by DB - 8/27/2017

Bought this in January, and it does everything. All of it's features are flawless and I keep finding new surprises of features that it does so well. Even heating, powerful, but knows when to let up with certain leftovers.

Yes, I recommend this product

Big, Bad & Brawny!

Submitted by Hot Stiff - 8/26/2017

This beast does it all, and more. Still need to read the manual for extras.

Yes, I recommend this product

Love the Features

Submitted by LeroyTheLips - 8/23/2017

I love this microwave. Very large. Love the various fan speeds and light. The sounds are pleasant and not aggravating. Very cool that it is a convection or microwave. Lots of cool features. I installed this myself into an area that did not have one before. Just need to add trim to make it look like it's been there awhile above my new KitchenAide stove.

Yes, I recommend this product

Love the shiny interior

Submitted by Pearl - 8/23/2017

Love the style

Yes, I recommend this product

Very nice

Submitted by Pinto - 8/22/2017

My hubby bought this for me and it is great. Very heavy duty and easy to use.

Yes, I recommend this product

Best microwave ever

Submitted by Danimaze - 8/22/2017

This microwave is so easy to operate, it practically does everything by itself. Looks great too. I have gotten several compliments on it. Readout is nice and bright and easy to understand. Quality is top notch. Great value for the price. Wish I had gotten one sooner.

Yes, I recommend this product

Efficient and clean looking!

Submitted by AmyVee - 8/21/2017

Love this microwave and all its features. Quiet, easy to use and the fan (vented to the outside) is very powerful without being loud. Love the convection option!

Yes, I recommend this product

I have one word for you STEAM!

Submitted by BILLY Boy Blue eyes - 8/18/2017

Definitely the most wonderful Microwave/ convection/ reheating left overs and making them better then Restaurant button called "STEAM" I don't know how or why but amazing

Yes, I recommend this product

Great features

Submitted by Tim the tool man - 8/18/2017

It looks great in our remodeled kitchen!

Yes, I recommend this product

Great second oven

Submitted by Butch - 8/17/2017

I did a lot of research prior to buying the Kitchenaid convection microwave oven. So I was not at all surprised when the oven arrived and was quickly installed that it exceeded all my expectations. We use the microwave for warming up beverages to steaming vegetables. Convection cooking is great it reduces the time to bake or allows baking at lower temperatures. We can take frozen entrees from our freezer, thaw and cook very quickly. Great for busy families. Thanks Kitchenaid.

Yes, I recommend this product

Beautiful and quiet

Submitted by Berryman1 - 8/17/2017

Quiet ,easy to use , and love the black stainless steel look

Yes, I recommend this product

Easy to use

Submitted by None - 8/17/2017

Great to use large interior

Yes, I recommend this product

Easy of uas

Submitted by GA - 8/17/2017

There are many features on this microwave

Yes, I recommend this product

Great Microwave/Oven

Submitted by BB - 8/17/2017

Very pleased with purchase

Yes, I recommend this product

Great Features

Submitted by Cyclist201 - 8/17/2017

Love baked potato feature...melting feature...defrost works without cooking meat...light and fan are great

Yes, I recommend this product

Perfect for over the range

Submitted by Leesh - 8/17/2017

Needed a more space so got rid of the range hood and decided to go with this microwave/convection/vent. Love it so far!

Yes, I recommend this product

Great Feature

Submitted by Chica - 8/16/2017

I bought this 3 months ago and I love it.

Yes, I recommend this product

Fan innovation needs an upgrade

Submitted by None - 8/16/2017

I bought this appliance 2 months ago and since I bought I have to unplug every time as the fan comes on at different times of the day and cannot shut off unless I unplug. I was sent a new part but it was damaged. Still waiting on a replacement part. I would upgrade that there is a way to shut off the fan when it manually comes on. It is very loud and when you have open concept and you are watching tv it drowns out the sound of the tv.

No, I do not recommend this product

Excellent product.

Submitted by EdS - 8/16/2017

Great product, you need to read the instructions. Many great functions.

Yes, I recommend this product

Many cooking options

Submitted by SBL - 8/16/2017

This oven offers so many options for cooking, I love it! It totally answers the need for a second oven/Microwave option and will work in a pinch for a warming drawer.

Yes, I recommend this product

It's a spare oven and microwave. I love it.

Submitted by Stacy - 8/16/2017

We just installed this microwave a month ago. I have used it to bake. Easy use for the kids to microwave. This house actually has the microwave exhaust fan that vents outside.... super easy to flip the fan around for an external vent!

Yes, I recommend this product

Big Beautiful but nothing special

Submitted by Gavin - 8/16/2017

The microwave looks really nice and it works fine but I don't love the touch controls. The buttons are a little hard to push. I wish there was a knob or something

No, I do not recommend this product

great features

Submitted by Jan - 8/15/2017

This was the first appliance we installed in our remodeled kitchen. While we waited got plumbers to get everything else in, we learned this oven. We LOVE having an 'upper' electric oven to compliment our gas range oven. This oven works great as both a microwave and convection. Our only complaint is the loudness of the exhaust fan - but that is no worse than our old one.

Yes, I recommend this product

Great features

Submitted by Herb - 8/14/2017

I bought this a couple of weeks ago, and have really been impressed so far.

Yes, I recommend this product

Great upgrade

Submitted by Jen - 8/14/2017

I bought this microwave/hood combination as part of a larger appliance purchase when we renovated our kitchen. We have been using it for two months, and is working as expected. We have not used the convection option in the microwave yet, so cannot speak to that.

Yes, I recommend this product

Great unit!

Submitted by Mr. B - 8/14/2017

It works great! I replaced an old 1200 W unit that did not have the convection feature, was a little concerned about the wattage reduction however wanted the convection feature. Like how it cooks! Recommend venting hood outside as it cuts down on the fan noise a great deal.

Yes, I recommend this product

Great features and value.

Submitted by Patm406 - 8/14/2017

We bought this appliance last month because of the Kitchenaid name and it has not disappointed.

Yes, I recommend this product

Perfect warming oven and a microwave too!

Submitted by Jernigan - 8/13/2017

Just had it less than a month. First convection microwave for me. But changed how I view dinner prep now. It is a large oven and is perfect to use for warming so the big oven can roll the meal and the toaster oven can be used as well. I like to cook and this will serve us well. The fan also works much better than my previous over the range hood microwave.

Yes, I recommend this product

Great new microwave

Submitted by Cashlives - 8/12/2017

Replaced all our older appliances and this microwave works great and looks good

Yes, I recommend this product

Love the reheat feature, heats to perfect tempture every tim

Submitted by Denise - 8/10/2017

We love this mirowave, it is so quite and had a lot of features.

Yes, I recommend this product

Great Multi Use Microwave Oven!

Submitted by Lisa B. - 8/9/2017

This is a really nice convection/microwave. Since our kitchen wasn't big enough for a double oven this is a nice alternative. It's a great size.We have baked cookies and pizza already with no issues. The food we've prepared and reheated have turned out perfectly using the convenient presets.

Yes, I recommend this product

Love this microwave

Submitted by Alex - 8/9/2017

I recently purchased all new kitchen appliances for my new house. When I was at the appliance store selecting the ones I wanted, the sales rep told me about this one and the features. I've never really spent much money on a microwave before because I don't like to use them. Since I live in the Phoenix area, heat in the kitchen during the summer is always a concern. The convection option on this microwave is the best thing since slices bread. We use it all the time because it has pre-programmed settings for pretty much anything you can eat, plus it radiates almost no heat throughout the house. Since purchasing this, we almost never use the oven anymore.

Yes, I recommend this product

Very spacious

Submitted by Nonickname - 8/6/2017

Am eager to use the bake feature

Yes, I recommend this product

I love my new convection/microwave. It is very easy to use

Submitted by Jan the quilter - 8/4/2017

I bought this last month and have used it for a very large party, and everyday usage. I have used the microwave and the convention parts of it. It is simple to use and very easy to clean. It also has a warming function.

Yes, I recommend this product

Like control button location

Submitted by Bg - 8/4/2017

Like the covection oven feature. Do not like having to go thru all the choices to get what want or to shut off fan,

Yes, I recommend this product

?? It

Submitted by J - 8/4/2017

Cooks evenly and precisely and beautiful inside & out

Yes, I recommend this product

At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:


Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).


Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.


Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Royal Kitchen Giveaway
Bosch Kitchen Appliance Package

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
About Us

This high power, convection 1000-watt microwave oven lets you use it to steam and simmer thanks to a sensor-monitored cooking cycle and an innovative container. With satin cross-hatched handles, chrome-faced glass and iconic red medallions, it boldly blends professionally-inspired styling with sleek touches for the home. The beauty and easy cleaning of the stainless steel finish even extends to the interior.

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