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1000-Watt Convection Microwave Hood Combination - Black Stainless

Model # KMHC319EBS

 4.8 out of 5 (40 Reviews)

Available in 4 Color(s)

Regular Price $999

Our Price $721

After Applicable Rebates

Our Price

$721

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Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

This high power, convection 1000-watt microwave oven lets you use it to steam and simmer thanks to a sensor-monitored cooking cycle and an innovative container. With satin cross-hatched handles, chrome-faced glass and iconic red medallions, it boldly blends professionally-inspired styling with sleek touches for the home. The beauty and easy cleaning of the stainless steel finish even extends to the interior.

Features:

  • Professionally-Inspired Design Including Handle, Badge, Graphics, Chrome Chamfer. - A bold blend of professionally-inspired styling with sleek touches for the home. This microwave oven features Satin Textured Handles, Precision Glass Touch Controls, a Chrome Inlaid Frame, the KitchenAid® Badge and KitchenAid Brand Medallion.
  • Stainless Steel Cavity - Extends the beauty and easy cleaning of the exterior to the interior of the microwave oven.
  • Steam Cleaning Function - Uses the power of steam to release spills and stains so they are more easily wiped away.
  • 1000 Watts Power - Cook your favorite foods quickly and thoroughly with high power.
  • 1.9 Cu. Ft. Capacity - Is large enough to comfortably fit different containers and work as a complement to your conventional oven.
  • Halogen Task Lights - Provides superior illumination and visibility for the cooktop below with two bright yet pleasing lamps.
Specifications
Dimensions
Depth 17.0 in
Depth With Door Open 90 Degree 44-1/2 in
Height 17-1/8 in
Width 30.0 in
Configuration and Overview
ADA Compliant No
Microwave Type Over-the-Range
Prop 65 CALIFORNIA RESIDENTS ONLY - WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
UL UL
Appearance
Handle Color Stainless Steel
Microwave Details
Cavity Finish Non-Stick
Convection Yes
Convection Power 1600 w
Cooking Power 1000 w
Microwave Selections Control Lock, Convect, Cook, Cook Time, Defrost, Fresh Vegetable, Keep Warm, Popcorn, Potato, Reheat, Soften/Melt, Steam
Number or Racks 2
Scrolling Electronic Display Yes
Sensor Cooking Yes
Turntable Yes
Turntable Diameter Size 14.0 in
Details
Clock Yes
Night Light Yes
Number of Power Levels 10
Timer Yes
Controls
Control Location White
Convenience Cooking Controls Yes
Number of Convenience Control Pads 11
Ventilation System
Blower Type Axial
Duct Direction Vertical or Horizontal
Duct Outlet Size 3 1/4 x 10
Duct Type Rectangular
Filters Charcoal Odor Removing Filter
Number of Speeds 6
Ventilation Type Updraft
Certifications
Prop 65 CALIFORNIA RESIDENTS ONLY - WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
Electrical
Amps 15
Configuration
Microwave Configuration Microwave Hood Combination

KitchenAid Culinary Ambition

  • Rebate Ends: 12/31/2018
  • Must be postmarked by: 1/30/2019
  • Description: Receive up to a $1600 rebate with purchase of qualifying KitchenAid Appliance Package. Rebate form must be postmarked by 1/30/2019.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance


Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

10 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.

Benefits:

  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions

4.8

out of 5 (40 Reviews)

97% of reviewers recommend this product.

Great features

Submitted by Sunny - 9/19/2017

I renovated my whole kitchen and I am totally pleased with all my kitchrnAid products.

Yes, I recommend this product

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Not as good as my cheap countertop microwave

Submitted by Peeps - 9/14/2017

Purchased all new appliances when we built our new home. Selected Kitchenaid due to having previous experience with the brand. Have been disappointed with the microwave. The time it takes to soften butter and heat water is long. It doesn't pop popcorn well, always has many unpopped kernels left in the bag (tried several brands of popcorn). Overall we have been disappointed with this microwave.

No, I do not recommend this product

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love the new microwave

Submitted by pinky poodle - 9/8/2017

love the microwave. It is so quiet. I did a whole kitchen make over and have had very good luck with my old kitchen aid appliances that is why I decided to replace with the same brand. I am still waiting for my refrigerator and double oven free standing store that are backordered in the new stainless steel finish. I also bought a new dishwasher that is kitchen aid.

Yes, I recommend this product

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I love all my new products!

Submitted by Duba - 8/30/2017

I couldn't be happier with all my new products!

Yes, I recommend this product

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its excelent i just love it

Submitted by Donna Langdon - 8/17/2017

I bought this a month ago i i just love it and i show it and tell everyone i know that i wouldn,t have anything else.

Yes, I recommend this product

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Best microwave ever!

Submitted by Lee - 8/5/2017

I have teenage kids and this microwave not only looks wonderful, but it is easy to use and so functional. It is very quiet and has a lot of wonderful features. It was so worth the money.

Yes, I recommend this product

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Awesome microwave and oven!

Submitted by kmthomps12 - 7/31/2017

I love this microwave. I was searching for appliances in Black Stainless and am glad I picked this microwave. The color is wonderful and does not show smudges at all. Not only does the microwave have lots of preset options for cooking, it is also easy to navigate. I like that it has a great light built in with three different settings. In addition, it is a great convection oven. Everything cooks evenly and is done in no time. I really like that it has an indicator to approximate its current stage in the preheat process. I also love that the controls are integrated into the door and the whole door swings open instead of a part of it; I feel like it makes it easier to clean. Another bonus is the ability to lock the touch controls on the door, which is handy when wiping down the front.

Yes, I recommend this product

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So Quiet NICE

Submitted by AcMithu - 7/23/2017

I bought it recently and it is so good. Nice Job.

Yes, I recommend this product

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It's look beautiful and works amazingly!

Submitted by Mar - 7/11/2017

I look the sleek look. The feel of the keypad. It also cooks and thaws my food to a "T"!

Yes, I recommend this product

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Fabulous Microwave

Submitted by Amy J - 7/11/2017

Love it. Love the black stainless. It is quiet. Top of the line.

Yes, I recommend this product

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Excellent microwave

Submitted by Bambi - 7/11/2017

This microwave is excellent! First oven I have had that the convection feature is actually effective! I no longer need a stove with a double oven! It is extremely spacious. It is also very quiet. I heartily recommend it.

Yes, I recommend this product

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Best microwave ever!

Submitted by Lord Channell - 7/11/2017

The convection feature is awesome, and the bonus is it's black stainless which matches our suite of KitchenAid appliances.

Yes, I recommend this product

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Love Convection Cooking

Submitted by Retired Army Apache Pilot - 7/9/2017

We were looking for a replace of our Kenmore Elite Microwave after my RV came equipped with a Microwave/Convection cooking appliance. It spoiled me. It is just my wife and myself, so our dishes are usually small, and I just hated heating up our large oven for two pieces of salmon or chicken breasts. I did a lot of research on Microwave/Convection cooking, and I kept coming back to Kitchen Aid. Now that I have had it for over a month, I can give an honest review. I love this thing! The controls basically talk you though Convection Cooking. If you can read, you can do this! The other nice feature is you can calibrate the temperature in the oven. I confirmed the temperature accuracy with an oven thermometer while in the BAKE mode. The temperature was right on! I like the idea of cooking 25% faster. It also does a great job of steaming vegetables in the provided steamer. Now one main reason I replaced our old microwave was the exhaust fan was horrible! I can now actually smell my cooking outdoors! The fan on this thing has some great suction. It even grabs the smoke/steam whenever I open my stoves oven door. On high it is a little noisy, but you have 5 more fan speeds. A total of 6! It comes with a round metal rack for baking and an upper rack for multiple items. I would highly recommend this Convection/Microwave to my friends and family

Yes, I recommend this product

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like the features and looks

Submitted by Jerry - 7/5/2017

many new features that the old one we replaced does not have.

Yes, I recommend this product

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Nice

Submitted by Mom - 6/5/2017

This is my first experience with convection. It is easy to use. The popcorn and baked potato buttons are especially nice. Perfect potato. Love the options. It is a large oven. I just cooked a large turkey breast with plenty of room. I look forward to learning to cook with convection. Leftover pizza is great. Very handy to mix a microwave and convection.

Yes, I recommend this product

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Good microwave oven

Submitted by Nate - 6/3/2017

Had it for a month now, no issues so far.

Yes, I recommend this product

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Beautiful appliance

Submitted by FW - 5/29/2017

I love this microwave/convection oven. I have used both modes effortlessly. I got the black stainless steel and its gorgeous!

Yes, I recommend this product

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Awesome product.

Submitted by Topcat - 5/25/2017

Great product. Quickly heats and cooks items. Also is a great looking product.

Yes, I recommend this product

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OTR Microwave

Submitted by Scott - 5/5/2017

This over the range microwave/convection oven is extrordanary because we felt that the space saving design of the microwave and the covenience of having a second oven would be benificial when preparing large meals and after a month we can honestly say that this brings conveniance to our kitchen. We are mindful that when convection cooking, the set temperature may need to be set a few degrees lower than the recipe calls for due to the "convection" or fan assisted cooking. Microwave presets have worked very well.

Yes, I recommend this product

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Very urban chic!

Submitted by Bulldogger - 5/3/2017

Very happy with this choice. Quiet efficient. Meets our needs 100% and looks great . Very urban chic especially since we bought the whole suite of kitchen appliances at same time

Yes, I recommend this product

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This is the bad boy of microwaves

Submitted by Kathy - 5/2/2017

This is amazing it knows when your food is done and will shut off even if there is more time left. It did freak us out at first we

Yes, I recommend this product

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Great features and easy to use

Submitted by Diane - 5/2/2017

I bought this 2 months ago and I love this microwave. So easy to use. Even my husband can use it

Yes, I recommend this product

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Sleek and Effective

Submitted by RM - 5/1/2017

Love this! Works as a double oven, microwave and hood - and does all 3 brilliantly.

Yes, I recommend this product

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Big

Submitted by Skip - 4/16/2017

Pretty happy with this microwave. I would like to see some different settings though. You have to cycle through the light and fan settings to turn them off. I would be nice to have an override off button for both. The fan works O.K. not great. The rest of the preset features are nice and like them very much. I do like softening butter without turning it into gee. I also like the power of the microwave.

Yes, I recommend this product

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Love it!

Submitted by The Cook - 4/16/2017

We've had the microwave now for a month and just love all the features. Has taken a little time to figure out the options, but well worth the effort. Our previous microwave was 15 years old and Wow have they came a long way! Looks beautiful and the black stainless appliances have really updated the look of the kitchen.

Yes, I recommend this product

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Beautiful

Submitted by Lou the nurse - 4/16/2017

Looks beautiful, works great

Yes, I recommend this product

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Sleek Black Staunless

Submitted by Sam58 - 4/6/2017

Love this black stainless microwave. Easy clean staunless inside. Tons of cooking options including a convection feature.

Yes, I recommend this product

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Love the Look

Submitted by Jean9 - 3/29/2017

I like the look of the black stainless. Looks well. The only negative is there is really not an owners manual with much information. So it is a learning curve by trial and error.

Yes, I recommend this product

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Good Microwave

Submitted by Susie - 3/20/2017

Looks good and has all the features that I wanted and a few more

Yes, I recommend this product

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All around beauty

Submitted by Ck - 3/16/2017

We waited 7 months for this microwave to almost complete our kitchen with the black stainless steel set just need one more piece . Well worth it !

Yes, I recommend this product

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Good looking and functional

Submitted by MJK - 3/10/2017

I've used most of the functions and it works great. Nice look and layout. Didn't realize how important the multi-speed fan and bright/dim adjustable lights would be to me until I had them. Convection gets used frequently and I am impressed with how well it works. Price is not friendly but I would definitely buy this again.

Yes, I recommend this product

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Very Classy

Submitted by Mom of 5 - 3/6/2017

We bought this for our newly remodeled kitchen. Our builder commented that it looked like a vault! It is very classy, I do not think it cooks as efficient as my old kitchen aid it seems to take longer to microwave things. Use to take 45 seconds to do nachos now it's over a minuite. This does have some easy features for microwaving however the convection piece is frustrating and I am disappointed there is no " toast" option I expected to be able to use this like my " toaster oven" toast, bake and broil as I was told when purchasing. It has been a learning curve and something I will have to learn but there are way too many steps no option just to set oven you have to decide how to classify what your cooking too much guess work if your item does not fit criteria and timely.The instructions are not clear as to needing to take the rack out when microwaving the warning sticker makes no sense at all and no where in the directions do I see anything other than make sure rack not touching sides but the " warning sticker" reads remove rack before using oven--- the convection oven or microwave oven piece??? I assume microwave but then it proceeds make sure rack not touching sides when using but it sits on brackets so it is secure. otherwise I would have given this a 4 star I think there is room for improvement on this item. It is quiet, has several light and fan settings which is a plus!

Yes, I recommend this product

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Classy

Submitted by Mom of 5 - 3/6/2017

This is a very classy microwave design. Our contractor for our kitchen remodel said it looked like a vault. I love the look of it!! It does not seem to work as efficient. Nachos use to take 45 seconds, now it is over a minuite. Disappointed the convection piece does not have a " toast" option as I was told it would bake , broil and toast was hoping to get rid of toaster oven completely. The convection oven is not user friendly too many steps to use it and you have to try to classify food which is often a guessing game if your item does not match up to their options. There is a rack and warning sticker is not clear " remove before using oven" well I thought it was for the oven??? I assume they mean before using microwave but it is not clear and it's only for 2- level cooking but I was not familiar with what this meant and instructions are also not clear!!! It is very quiet and has several light and fan modes which I really like! I feel there is definitely room for improvement on the convection side making it more user friendly otherwise I would have given higher rating. Overall we like it!

Yes, I recommend this product

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Really nice

Submitted by Krummen - 2/23/2017

Love the finish and features are great. Look forward to enjoying this over the next few years.

Yes, I recommend this product

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Great Design

Submitted by RJ - 2/11/2017

Only a week in service, but so far love this microwave. The styling is distinctive. I choose the Black Stainless which has the bright reveal and stainless handle. It heats food much faster than my old microwave. Miss the one button feature on my old unit. For time cook in minutes you only had to depress one key. Example: for five minutes just hit the 5 key, no need to enter the minutes. Not a big deal! Operation is very quiet.

Yes, I recommend this product

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Sleek, Sturdy & Quiet

Submitted by Abby's mom - 2/4/2017

I love the look and function of this microwave. Have had an issue with getting the night light timer to work properly ... turns on in the AM but does not turn off. I know how to program these things, so don't know what the issue is. The screen has a nice un-intrusive appearance. However, would be nice if the functions would like up when you touch the screen (especially at night). Overall, really like my new microwave!

Yes, I recommend this product

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versatile

Submitted by Lilia - 1/19/2017

just bought it a month ago, and starting with the looks, black stainless looks great with our kitchen design, and how good and fast it heats and saves time, is really good. haven't used the big oven since now I can heat, bake and broil, without having a big oven. easy to install, and the controls are great as they don't scratch as most microwaves.

Yes, I recommend this product

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Great Product

Submitted by Roy - 1/13/2017

Like the convection oven feature, works great and microwave is very quiet.

Yes, I recommend this product

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Great Microwave

Submitted by DT - 1/9/2017

I bought this microwave 2 months ago and I love it! It has so many options and I am trying to discover all of it's potential uses.

Yes, I recommend this product

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Awesome oven.

Submitted by Buy American when you can - 12/1/2016

Quality product with great features and styling,

Yes, I recommend this product

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At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:

Dishwashers

Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).

Refrigerators

Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.

Removals

Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • GOOD STOCK RETURNS
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • DEFECTIVE MERCHANDISE
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • DAMAGED MERCHANDISE
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • BILLING TERMS AND CONDITIONS
  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • STORAGE CHARGES
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • CREDIT CARD PAYMENT
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • FINANCING PAYMENT
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • CASH/CHECK PAYMENT
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • SALES TAX
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Bosch Kitchen Appliance Package

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
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This high power, convection 1000-watt microwave oven lets you use it to steam and simmer thanks to a sensor-monitored cooking cycle and an innovative container. With satin cross-hatched handles, chrome-faced glass and iconic red medallions, it boldly blends professionally-inspired styling with sleek touches for the home. The beauty and easy cleaning of the stainless steel finish even extends to the interior. [More About Us]

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