Welcome to our website! As we have the ability to list on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 610-933-2900 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

x
Watch This Price
EMAIL: GO
KitchenAid Logo

27" Built In Microwave Oven with Convection Cooking - Stainless Steel

Model # KMBP107ESS

 3.9 out of 5 (29 Reviews)

Available in 2 Color(s)

Regular Price $2,199

Our Price $1,889

After Applicable Rebates

Our Price

$1,889

Price Check
Payment Methods:
Add to cart

Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

This convection cooking microwave oven combines the power of a 900 watt microwave with a 1600 watt convection element to increase the speed of cooking. The EasyConvect Conversion System takes the guesswork out of convection cooking, ensuring exceptional results. And it's chrome inlaid frame, satin cross-hatched handles, stainless steel oven cooking cavity and touch controls are the perfect balance of elegance and functionality.

Features:

  • Broil Element - Combines the high power and even coverage needed to achieve results similar to outdoor grilling results.
  • Crispwave Microwave Technology and Crisper Pan - Allows grilling, frying and convection cooking in the microwave. The specially designed crisper pan can be used to brown, crisp, and pan-fry foods.
  • Sensor Steam Cycle with Steamer Container - A sensored microwave oven cycle that allows precise steaming based on the food type and doneness level selected. Includes a steamer container to help you get the best results.
Specifications
Dimensions
Depth 25-1/8 in
Depth With Door Open 90 Degree 35-5/8 in
Height 18-1/2 in
Width 26-3/4 in
Configuration and Overview
ADA Compliant Yes
CUL Yes
Microwave Type Built-In
Prop 65 CALIFORNIA RESIDENTS ONLY - WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
Size 27 in
UL UL
Appearance
Handle Color Stainless Steel
Controls
Control Location White
Convenience Cooking Controls Yes
Number of Keypads 1
Number of Quick Touch/One-Touch Selections 10
Microwave Details
Cavity Finish Stainless
Convection Yes
Convection Power 1600 w
Cooking Power 900 w
Grill Yes
Grill Power 1600.0 w
Microwave Selections Add A Minute, Control Lock, Convect, Cook Power, Cook Time, Crisp Pan, Defrost, Easy Convect, Popcorn, Reheat, Soften/Melt, Speed Cook, Steam
Number or Racks 1
Scrolling Electronic Display Yes
Sensor Cooking Yes
Turntable Yes
Turntable Diameter Size 14-1/8 in
Work Surface Light No
Details
Clock Yes
Night Light No
Number of Power Levels 11
One Touch Cooking Yes
Timer Yes
Certifications
Prop 65 CALIFORNIA RESIDENTS ONLY - WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
Electrical
Amps 20
Configuration
Microwave Configuration Built-In

KitchenAid Culinary Ambition

  • Rebate Ends: 12/31/2018
  • Must be postmarked by: 1/30/2019
  • Description: Receive up to a $1600 rebate with purchase of qualifying KitchenAid Appliance Package. Rebate form must be postmarked by 1/30/2019.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance


Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

10 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.

Benefits:

  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions

3.9

out of 5 (29 Reviews)

68% of reviewers recommend this product.

Microwave Oven with Convection Cooking

Submitted by Beth - 11/13/2017

Love it! It cooks very well and what a treat to have a nice small oven that heats up quickly. I have cooked and baked in it and everything turns out well. I would highly recommend this oven. The only draw backs are that you have to keep after the small splatters on the stainless steel as it stains and that the back of the oven is hard to reach when cleaning because of the way the door opens.

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Great oven & microwave combined

Submitted by JC - 9/8/2017

We love the oven. It has a great look and the features are pretty good. I love not having to fire up the oven in our range for small stuff. I would definitely recommend this to anyone with either a wall oven or range as an additional oven.

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Best Microwave I have ever had

Submitted by Tony - 8/14/2017

This microwave is easier to use than any I have ever installed. It is large, powerful and the touch screen is perfect. The "ON" button is not hidden in a slew of buttons that are never used, instead it is clear and separate. Installation was easy and there is no $500 trim kit to buy.

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Love this!

Submitted by LG - 6/10/2017

Never cooked with microwave convection-quite impressed..and learning curve-I've lost some Tupperware-my bad.

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Very stylish

Submitted by Joe - 3/25/2017

Never had a under counter microwave before. Love it!

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Waste of money!

Submitted by Really mad customer - 3/23/2017

After much research on what type of device I would purchase to replace my much LOVED over the counter GE Advantium microwave, I thought I had found a microwave that could be installed under the counter and would perform in a fashion similar to my Advantium- that is it would act as a microwave, speed cook my food and also provide me with a crisp and browned exterior to my food, as opposed to the usual rubbery microwaved food. This Kitchen Aid oven has dissapointed me from the moment it was installed. The "beautiful" exterior they speak of doesnt mention that the two screws that hold the oven in the cabinet are big, ugly silver screws against a black porcelain frame- quite visible when the door is closed and when looking at the oven from various angles. Secondly, the qua.ity of the stainless steel used for the oven interior is of poor quality, I bit of chili I cooked in it splashed on the wall of the oven cavity and has now permanently stained my 2 day old interior! Also, the Advertisement that it has a broiler and the image shown in their literature show a bright glow of a broiler being emitted when turned on. What KA doesn't tell you is that the broiler cannot operate independently of either the microwave or the convection oven, AND when it is operating it only uses 120V, not powerful enough to even make the broil element glow red, no less "broil or brown your food". Furthermore, the crisper function uses both microwaves plus the "broil" element to supposedly produce crisp food. Ever put pizza into a microwave to reheat? You get a rubbery crust! So with this crisp feature now you get a rubbery crust with a dried out crust and cheese thanks to the lousy "broil" feature. Why would they design an oven to crisp and have it use microwaves? Nothing crisp ever comes out of a microwave, including this one despite what they promise! Also, they rave about the great Easy Convect Convection oven... What isn't mentioned is that it takes 30 minutes to preheat.

No, I do not recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Fan very noisy and won't stop running

Submitted by Juan Guevara - 2/9/2017

I bought this unit to replace my old KitchenAid microwave/convention oven (KBMC147). As soon as this unit was installed and the installer started the test, I could notice how much louder the fun was than the prior one. Then after we run a 15 seconds test, the fun didn't go off. The standard beep after each minute still worked, but with the fan still going and at the loud noise the beep is barely noticeably. After letting the microwave cool down, I run another test for 15 seconds, and decided to wait and see if the fun would stop. It took it 5 minutes to stop after 15 seconds, and those are 5 minutes with a loud fan running. This seems like a very bad design to have the fun continue working, or one must be standing next to the unit to hit cancel each time you use it. When I called KitchenAid they told me it was normal for the fun to continue running for 5 minutes. And the noise, it is just like that, a noisy fun. I am not only not recommending this to anyone, but I am already sharing my experience and telling my family and friends to stay away from KitchenAid. I was a fan with all my kitchenAid appliances until now. I won't replace with the same brand any of my appliances when that time comes.

No, I do not recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Beautiful and works great!

Submitted by Ratontig - 2/7/2017

Very pleased so far. Purchased a couple of weeks ago.

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Fan Noise out of the box

Submitted by rk - 1/6/2017

Bought this microwave December 3rd week 2016. As soon as my technician installed and turned on, the fan started making loud noise. I called support and due to lack of resource during vacation, it was not fixed till today. I got a tech appointment today and he fixed it. It was noticed that during manufacturing, the fan screws were not tightened. Wouldn't there be a Quality control for the products that are manufactured ?

No, I do not recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Don't buy

Submitted by KC - 12/14/2016

Fan went out 2 weeks after the one year warranty was up. Kitchenaid would not stand behind their product.

No, I do not recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Consistent Heating

Submitted by CG - 11/28/2016

I've had this microwave for less than a month but I already love the way it heats food consistently throughout so that the food seems to stay warmer longer. Haven't had a chance to use the convection baking option yet, but will definitely do so during the holidays when having a second oven will be a huge plus.

Yes, I recommend this product

Amazing machine! I say "Ta Da" every time I open the door

Submitted by Donna - 11/6/2016

Just buy lt. You will love it

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Happy with my new microwave

Submitted by Karen - 10/17/2016

Love my new Kitchen Aid microwave. I do wish there was a little more information on how to use the different features.

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Great Design, but a glaring quality issue

Submitted by CaptainFreon - 10/13/2016

This is a great design that matches our KitchenAid appliances. The features and performance are top notch. The included convection accessories are very good quality. I like that the tones and display are the same as the double oven. Microwaves often look like the afterthought of the kitchen, but not this one. The only issue was that the KitchenAid badge was not centered on the oven door. Hopefully, warranty service can resolve that. It is off center by about 1.5 inches! How this one ever passed QA on the assembly line is surprising for a premium brand. Other than that, it is a tremendous unit and I would purchase it again.

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Expensive and would not buy again

Submitted by Mj - 10/7/2016

This was the suggested replacement for my old kitchen aid microwave. First off it did not fit the cut out area in the cabinet and after spend over 2000.00 dollars for this unit we had to get a trim kit costing an additional 150.00 dollars. The how to use books are not helpful and vague. My old one had stick on guide as you opened it that helped you find the correct power for various foods for cooking , reheating etc. this one is extremely lacking. I also hate the digital read out. Too much black. Also hate the red trim on the handle. There was no store in Denver, Co that I could see this replacement and I had to order only seeing the picture. Did popcorn in it and it performed poorly.

No, I do not recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Solid well built & attractive Microwave

Submitted by Blizcoach - 9/21/2016

The Kitchen Aid was a great choice both in design & looks to performance. Cooking is accurate and very quiet. The face of the microwave fits in with any stainless kitchen.

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Wow! What a microwave!

Submitted by Loligag - 8/28/2016

This microwave has so many features and so much power that I think I could do almost anything with it! What's more, it came with some special dishes and parts that allow me to be even more creative in the kitchen. It is quiet and powerful, and I LOVE it!

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

I love my new microwave. We use it everyday.

Submitted by Rosr - 8/19/2016

We bought the microwave a month ago and we are so happy we chose the Kitchen Aid microwave. It is easy to use and the end result is tasty. It makes my kitchen look like a professional cooks here. So happy I bought this product.

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Beautiful

Submitted by KitKat - 8/5/2016

I love it! I love how it opens down like an oven. It shows a lot of finger prints on screen, but it's worth it!

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Great Convection Microwave!

Submitted by Bob the builder - 7/24/2016

We were able to get an "InsidePass" and got this microwave for a great price. We just installed it and love it.

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Convection microwave

Submitted by Stephanie - 6/20/2016

This cooks with convection, microwave, steams, crisp (haven't used yet). The only complaint is that it doesn't micro and convection cook like my others have.

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Great Features!

Submitted by Debbie - 6/4/2016

I bought this microwave a month ago to replace the JennAir and absolutely love it! Not only does it look beautiful, it's features are too many to list. I particularly love the solid build and feel, the capability to use as a convection oven. I love the fact that the fan continues to run and cool down the interior to prevent moisture build up after cooking. Very versatile!

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Microwave

Submitted by Ray - 4/19/2016

It has been installed for less than a month and had 2 service calls to fix the turn table. They replaced the motor - did not work. They replaced the circuit board (controller) - did not work. I told repairman no more repairs. I cannot keep staying home or adjusting my schedule for a product that should be replaced. I do expect a replacement.

No, I do not recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

not worth the $

Submitted by AP in KC - 1/15/2016

This oven looks great but the microwave is only "OK" and the convection oven works fine but is not user friendly. One third of the time it will tell me the door is not closed so I have to open and reclose the door to get it work. I would not purchase it again.

No, I do not recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Great Product

Submitted by Carrie - 12/16/2015

We recently purchased this Microwave Oven when we did a major kitchen renovation. It is very sleek and looks great built in to our island. The Microwave is very quiet and easy to use. I highly recommend this product!

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Gourmet kitchen look

Submitted by Matchy-matchy! - 12/10/2015

I purchased the microwave to match the appliances. They all look fantastic. Gives the look of a built in oven with microwave capability!

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Happy but disappointed

Submitted by Slower than Normal - 10/10/2015

This is a recent purchase so we've only used it for a couple of weeks. The 27" Convection Microwave looks great and we're satisfied so far. I do question why Kitchenaid manufactured a microwave with 900 watts when the standard for food preparation is 1100. I purchased it at Sears and the wattage was not advertised when I bought it. I now understand that Kitchenaid's other models come with a much higher wattage and I would have opted for one of them had I known. I'm sure I could have returned it for a refund, but it was a custom installation and after going through all the hassles of remodeling the kitchen it was not worth it. The look of the kitchen is a big step forward, but knowing the performance of the microwave is a step backwards. As I stated, we're satisfied with what it is, but disappointed with its potential performance knowing we will have to modify cooking times to account for the lower wattage. I've always considered Kitchenaid to be a leader in higher-end appliances, but should have been more careful.

No, I do not recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Amazing convection microwave

Submitted by MarySD - 9/25/2015

Got this for my kitchen remodel and couldn't be happier. Best feature is the quiet close door! Cooks amazingly. Convection works like a charm. Presets are easy to use. Does a great job on baked items like bread. Way way better than my old Dacor.

Yes, I recommend this product

  • Design:
  • Easeofuse:

Worst and Most Expensive Microwave

Submitted by CC - 7/3/2015

I bought this a few months ago. I get an error message from time to time. It will only correct if I short-circuit the line. Customer service at KitchenAid has not given me a new one, they will now send a technician out for the second time in a month. Clearly, I have a lemon and they don't care. Never again. Their products look pretty--but pretty much don't work.

No, I do not recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:

Dishwashers

Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).

Refrigerators

Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.

Removals

Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • GOOD STOCK RETURNS
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • DEFECTIVE MERCHANDISE
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • DAMAGED MERCHANDISE
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • BILLING TERMS AND CONDITIONS
  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • STORAGE CHARGES
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • CREDIT CARD PAYMENT
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • FINANCING PAYMENT
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • CASH/CHECK PAYMENT
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • SALES TAX
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
Visit us on Facebook Visit us on Twitter
Royal Kitchen Giveaway
Bosch Kitchen Appliance Package

We are a family owned and operated business and respect your privacy. Your information will not be sold or shared with any third party.

I Agree

4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

For Official Contest Rules, Click Here

Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
  • SELECTION
  • PRICE
  • SATISFACTION
  • EXPERTISE
  • LOCAL
  • WARRANTY
About Us

This convection cooking microwave oven combines the power of a 900 watt microwave with a 1600 watt convection element to increase the speed of cooking. The EasyConvect Conversion System takes the guesswork out of convection cooking, ensuring exceptional results. And it's chrome inlaid frame, satin cross-hatched handles, stainless steel oven cooking cavity and touch controls are the perfect balance of elegance and functionality. [More About Us]

Request Information

Ask The Experts.

That's what we're here for.
Let us help and we won't let you down.