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36-Inch 5-Element Induction Cooktop, Architect® Series II - Stainless Steel

Model # KICU569XSS

 4.0 out of 5 (142 Reviews)

Available in 2 Color(s)

Regular Price $2,199

Our Price $1,889

After Applicable Rebates

Our Price

$1,889

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Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

This 5-element induction cooktop combines precision and speed. Electromagnetic technology directly heats the pan while keeping the cooktop surface cool to the touch. Twelve power levels give you the power to rapidly bring water to a boil and sear scallops to perfection. A bridge function combines the power of four elements into two large cooking zones for specialty cookware.

Features:

  • Performance Boost - Allows you to exceed the maximum heat-level setting for up to 10 minutes, perfect for rapid boiling
  • Touch-Activated Controls - Integrate seamlessly into the surface and include a slider for heat-level selection
  • Melt and Hold - Uses low power levels for melting delicate ingredients or keeping cooked food warm without scorching.
  • Simmer Function - Automatically selects a low power level to help maintain a constant simmer without boiling over.
  • Pan Size Detection - Provides feedback on whether pan size is suitable for the selected element.
  • Control Lock - Helps prevent unintended use and makes it easier to clean the control panel
Specifications
Dimensions
Depth 21-5/16 in
Height 3-1/8 in
Width 36-5/16 in
Configuration and Overview
ADA Compliant No
Cooktop Type Standard
Installs Over Built-In Oven Yes
Prop 65 CALIFORNIA RESIDENTS ONLY - WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
Size 36 in
UL UL
Controls
Infinite Heat Controls No
Cooktop Details
Automatic Pan Detection Yes
Center Front Element-Burner Size 12""
Center Rear Element-Burner Size 12""
Cooktop Element Style Induction
Cooktop Surface Material Ceramic Glass
Downdraft Vent No
Heating Element On Indicator Light Yes
Hot Surface Indicator Light Yes
Left Front Element-Burner Type Bridge
Left Rear Element-Burner Type Bridge
Number of Cooking Element-Burners 5
Appearance
Digital Display Yes
Certifications
Prop 65 CALIFORNIA RESIDENTS ONLY - WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
Electrical
Amps 50
Hz 60
Power Cord Included No

KitchenAid Buy More Save More Delivery and Installation Rebate

  • Rebate Ends: 10/31/2018
  • Must be postmarked by: 12/31/2018
  • Description: Enjoy exclusive rebate savings with purchase of qualifying KitchenAid appliances. Rebate form must be postmarked by 12/31/2018.
  • Download Rebate Form

KitchenAid Culinary Ambition

  • Rebate Ends: 12/31/2018
  • Must be postmarked by: 1/30/2019
  • Description: Receive up to a $1600 rebate with purchase of qualifying KitchenAid Appliance Package. Rebate form must be postmarked by 1/30/2019.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance


Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

10 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.

Benefits:

  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions

4.0

out of 5 (142 Reviews)

76% of reviewers recommend this product.

LOVE the cooktop!

Submitted by Lisa - 9/22/2017

Absolutely love the cooktop - boils water in under 2 minutes, easy to clean, looks amazing!!

Yes, I recommend this product

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A Real Time Saver!

Submitted by Uphillskier - 9/8/2017

I bought this about a month ago to replace the electric top. More than anything else, the time savings to prepare dinner is awesome. It look great, easy to clean and performs great. My only negative is that I don't like the temperature adjustment for ease of use. I don't care for holding my finger and dragging the digital slide bar. I would have preferred a "touch/tap" style better...think it would be easier and more exacting.

Yes, I recommend this product

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I Do Not Love the Clicking

Submitted by Meg - 8/30/2017

Not in love with the constant clicking and magnetic wave sounds. i would have totally preferred a gas stove over the new next big deal stuff. I bought KitchenAid pots and pans with hopes that the clicking would stop... it didn't. Kind of my only disappointment in the new kitchen.

No, I do not recommend this product

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Awesome Cooktop!

Submitted by MJ - 8/16/2017

This cooktop is awesome! Easy to use and works as it is advertised. Boils water in less than 1 minute. Induction is definitely the way to go! It doesn't cool down quite as fast as I had expected but none the less it cools down way faster than a regular cooktop.

Yes, I recommend this product

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Not my best purchase!

Submitted by Stogy - 8/16/2017

I wish I had set up kitchen for gas cooktop, as this induction cooktop is "not my cup of tea". A lot of our expensive pots & pans don't work with this cooktop & it is very frustrating & tough to use this cooktop.

No, I do not recommend this product

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Who needs gas?

Submitted by Dave - 8/3/2017

We are unable to have gas connected to our home so we replaced our electric cooktop with the Kitchenaid 36" induction cooktop. The elements heat up REALLY quickly and cook evenly. There had been some feedback from others that there was a lot of "clicking" underneath the pans, and there is some, but it is very minor and not an issue. Cooks like a champ and cleans up easily. Can't have gas? Who needs it.

Yes, I recommend this product

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very clean and sleek looking

Submitted by Gib - 7/23/2017

This appliance is a god send for our house. My wife and I are adjusting to this time saving device and enjoying using it. For me it is fun to cook and experiment with new recipes again.

Yes, I recommend this product

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Disappointed

Submitted by Indy cook - 7/20/2017

Not happy with this product. From day one it hasn't performed as I was expecting. When cooking, unless the burner is set to over 6 it will not produce consistent heat instead it pulses off an on causing it to take longer to cook. So cooking consistently at a low temperature is not possible. The more burners I use the worse it is. I called customer service thinking it was maybe hooked up wrong or the power was not correct. However they came out and told me that because a cast iron skillet worked it was a problem with my pans. The Caphalon pans I purchased specifically for the cooktop and were some of their top of the line pans. So I contacted Caphalon about the pans and they had not had any issues and asked me to send them in to determine if they were defective and they were not. I also took my pans to a neighbors and tried my pans on their jenn-air induction cooktop and the pans worked like a dream. So after a complete remodel I am stuck with a cooktop I hate. Left more than disappointed. On one positive note I also purchased a Kitchenaid refrigerator and dishwasher that I have been very pleased with.

No, I do not recommend this product

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Scratches

Submitted by John - 7/12/2017

Extremely disappointed. This unit surface scratches just by using it. The glass surface does not appear to be manufactured correctly. Called KitchenAid and they are not willing to do anything. How can a cook top that comes in direct contact with pots scratch so easily? I'm using brand new Al-clad pots.

No, I do not recommend this product

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Takes some getting used to induction cooking

Submitted by akaleas - 7/3/2017

After determining which of my pans were compatible with induction cooking, I found it somewhat easy to use. The heat control is near instantaneous. Coming from a gas stove, that's what I was looking for.

Yes, I recommend this product

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Very impressive

Submitted by Pat - 7/2/2017

Just installed, learning it's many features.

Yes, I recommend this product

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Great stove

Submitted by Joe the cook - 6/10/2017

A great stove. Our first induction unit, so it takes a bit to get used to cooking differently. But have been pleasantly surprised by how well it works. Wish we had bought this year's ago.

Yes, I recommend this product

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Love it !

Submitted by Lynn - 6/9/2017

Easy to cook on and I am enjoying the no mess feature by being able to cook on top of paper towels.

Yes, I recommend this product

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Most Responsive

Submitted by Chuck - 6/9/2017

Very responsive to heat levels. Instant adjustment. After a short learning curve you will think you have a gas burner under your control.

Yes, I recommend this product

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Awesome!

Submitted by Angel - 5/25/2017

I love my induction cooktop. It works as expected and the noise it makes is something I got used to very quickly.

Yes, I recommend this product

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Step change in cooktop applications

Submitted by Jill the maestro chef - 5/20/2017

We always purchased kitchaid products, this is truly the next generation of cooktops. Credit to the designers and the science behind the technology introduced

Yes, I recommend this product

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Outstanding product

Submitted by Marty - 5/19/2017

I purchased this product 30 days ago and I couldn't be happier

Yes, I recommend this product

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Fabulous

Submitted by Fitness Fiend - 5/15/2017

Initially I was looking for a gas stove but after viewing the induction functions I was 100% sold. Absolutely love it.

Yes, I recommend this product

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Great cooking.

Submitted by Regina - 5/15/2017

Love the cooktop. Easy to learn and enjoy.

Yes, I recommend this product

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Awesome

Submitted by Corey - 4/8/2017

Our first kitchen aide appliance very impressed.

Yes, I recommend this product

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Better than Gas

Submitted by Joan - 4/6/2017

I thought I wanted a gas cooktop for our new home but living on an island w/ o natural gas made that a problem. Our contractor who said "gee induction, it's better than gas". Well he was right. Easy clean up and great and fast temperature control.

Yes, I recommend this product

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Great induction cooktop

Submitted by Katie - 3/30/2017

Love this cooktop! Had the Samsung induction stove previously and this cooktop meets our needs and functions much better. All our pans work well on the designated areas and the control panel is easy to use.

Yes, I recommend this product

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great . love it.

Submitted by best - 3/26/2017

love it

Yes, I recommend this product

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Love it!

Submitted by YOYO - 3/20/2017

I like the fact that it heats things up quick had to get use to it but I love it .

Yes, I recommend this product

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Great cooktop, awesome performance, poor quality

Submitted by Geronimo - 3/8/2017

I'm sad to say that after 3.75 years this cooktop died. Called local repair shops in Angie's List but none worked on these induction cooktops. Reluctantly called Whirlpool / KitchenAid and they dispatched Diamond Factory Service who I have had very mixed experiences with in the past. Fortunately this tech who was sent was great. The good news - the $680 part is under warranty. The bad news - 2 weeks not being able to use it and $220 of labor that I have to pay for out of pocket. I like Whirlpool/KitchenAid, so much so that everything in my kitchen is KitchenAid except the microwave, but I'm afraid the quality - even since bringing manufacturing back to the US - isn't what it used to be.

No, I do not recommend this product

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Wonderful

Submitted by None - 3/2/2017

Absolutely amazing

Yes, I recommend this product

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High quality and useful features

Submitted by Stacy - 2/23/2017

I bought this appliance 2 months ago and had never used a conduction stove before. I love this appliance its easy to clean, attractive, very easy to use and I can't think of anything I don't like about it.

Yes, I recommend this product

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Great while it works

Submitted by Unlucky - 2/17/2017

I bought this cooktop in 2014 along with a double oven, downdraft vent and refrigerator for my newly constructed home. The cooktop just suddenly quit working -- does not power on -- was fine one day and dead the next. I have already had to have the ice maker in the freezer and the downdraft vent serviced and am waiting for service for the cooktop. Very disappointed by KitchenAid -- appliances look great but reliability not so much.

No, I do not recommend this product

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Best electric built in

Submitted by acorn - 1/9/2017

I love my cook top. It is super fast and allows very precise control.

Yes, I recommend this product

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Too much clicking!

Submitted by GK - 1/8/2017

Completed a kitchen makeover a few months ago and replaced the electric cooktop with induction. Really like the functionality of induction however we are having a difficult time with the constant clicking noise whenever the burner is being heated. I called the sales representative and he said that there should not be any noise so I placed a warranty service call. The service technician stated that it did appear that the noise was a little louder than what he had seen/heard on past calls regarding his knowledge of this product. He said that he would check with the manufacture and get back with me. After not hearing back from the technician for a few weeks, I called and left a voicemail asking for an update. No response for another week, so I called again. A person answered the call and after hearing my situation, he said he would contact the technician and get back with me. He did get back with me and said that the technician had contacted the manufacturer, Whirlpool and they said that it was working to specifications and therefore no problem. When I asked the person why the sales representative would say that the unit should not be making a clicking noise, he said that he must not have understood how the product works. I'm writing this review out of frustration because we had a dinner party last night and we were asked why was the cooktop making so much noise? Instead of talking about how quickly the unit heats and other benefits of this new technology, we spent time talking about the annoying clicking noise. This is just one of many situations where other people have asked us what is that noise. I read a lot of reviews on this product before the purchase and understood that it would make a little noise, however nowhere near this decibel level. For us, we would not have purchased this product knowing what we now know.

No, I do not recommend this product

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ok

Submitted by mari - 1/7/2017

.

Yes, I recommend this product

Great alternative to gas!

Submitted by Bobs - 1/6/2017

I thought I would miss my gas stove but this induction stove is wonderful. I'm still learning the techniques available in using it but I know I will enjoy it for many years.

Yes, I recommend this product

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Great Stove Top

Submitted by Barb - 1/6/2017

Can not say enough about how gas this works. Great cook top.

Yes, I recommend this product

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Getting used to it.

Submitted by sue - 1/6/2017

remodeled my kitchen from a conventional cooktop. Hard to find cookware, center burner not functioning properly (I don't think) and wish the controls had the numbers posted so I could tell what heat range I am choosing. I'm getting used to it but not as easily as I would like. Expensive and now that I had to buy all new expensive cookware, it was more than I bargained for.

Yes, I recommend this product

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First induction

Submitted by TL - 1/5/2017

Heats up fast, cools down quickly, very easy to keep clean. You will get some noise if used on highest setting

Yes, I recommend this product

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Loved it UNTIL...

Submitted by Penny - 12/20/2016

I bought my Kitchenaid induction cooktop in 2009. I loved it until it started turning itself off in the middle of cooking. The repair man from Sears tells me that the fan is working fine, but the electronics that sense heat are malfunctioning. It will cost $1,200 to replace that one part. What?! I could buy a new cooktop for that price. I have a house full of company for Christmas coming in a few days and no working stove. 1).I think an appliance in this price category should last at least ten years or longer. 2). Parts should not be the same price as purchase price of the appliance. Good grief. 3). Sounds like service is a problem with Kitchenaid. Given the quoted repair cost, I probably need to shop for a new cook top. I'm thinking...NOT Kitchenaid, unless they can help me get this fixed for a reasonable price. 4). Products should be designed so they can be affordably repaired. Throwing out an entire cooktop because a part is overpriced is environmentally unsustainable. Shame on you, Kitchenaid! Clearly the part can't actually cost as much as the original price of the cooktop. What's up with that?

No, I do not recommend this product

nice and modern look

Submitted by fatemeh - 11/29/2016

i did buy this item recently and i just used it few times. so far i like it, but i am hearing some noise while i am cooking. overall its nice and i like the look of it.

Yes, I recommend this product

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Powerful heat

Submitted by stewman - 11/7/2016

Excellent heat distribution and fast boiling. Bridge for griddle cooking. One disadvantage is smallest burner is 7 inches so small pots will not work

Yes, I recommend this product

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Great Addition

Submitted by Ann - 10/29/2016

Added this to our new kitchen and we love it! Fast cooking and easy cleanup.

Yes, I recommend this product

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Burner

Submitted by Rose - 9/23/2016

We bought a house that has a 5 burner induction cooktop..but for the life of me cannot figure out how to turn the biggest part of the dual burner on! There is no manual.

Yes, I recommend this product

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36" Induction cooktop

Submitted by carolync - 9/19/2016

I absolutely love my induction cooktop. Faster cooking, precise cooking temperatures and easy cleanup. If you like to cook with gas, then this cooktop would be good for you. It cooks like gas but you don't get the heat from around the pots and easy to keep clean. Smartest thing we ever purchased and would recommend this to anyone. I will never have anything other than an induction cooktop. We purchased the cooktop, convection double ovens and dishwasher for the kitchen remodel that we did and we are so pleased with these products.

Yes, I recommend this product

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Wonderful Cooktop

Submitted by JJ - 9/14/2016

I have had a gas stove for the past 25+ plus years. I just moved to a new home and could not have a gas stove. I researched for the best possible cooktops and I found the KitchenAid Induction Cooktop. It is AWESOME. It cooks so fast and the heat is regulated instantly. I absolutely love it. *Note: I did have to purchase all new pots and pans because they must be stainless steel or iron in order for the cooktop to get hot. However, that was pretty nice, too, to get all new stuff! :)

Yes, I recommend this product

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Induction cooktop

Submitted by Jct - 9/6/2016

Nice, just some times have noise

Yes, I recommend this product

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Sleek

Submitted by Sharon - 8/26/2016

Our first induction cooktop so we're getting use to it. It looks wonderful with our black granite countertops and blends right in for a super sleek look. We did discover that our existing Calphalon Cookware isn't compatible with induction, so we'll need to replace our entire set. We're sure it will be worth it.

Yes, I recommend this product

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Superb!

Submitted by Mikemce - 8/26/2016

I live in a neighborhood with no natural gas. I've envied my kids and friends with gas cooktops as I worked with a radiant electric. No more! The rumors are true; water boils quicker; heat is instantly added or removed; and the "simmer" setting keeps food at 140 degrees! (I've never used a gas cooktop that would actually simmer). Only complaint, smallest burner is 7 inches; too large to recognize your smallest pans.

Yes, I recommend this product

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Not worth the money...Very Fragile

Submitted by Charles - 8/9/2016

This product is very fragile. Had a chip on the very edge and after 6 months a crack appeared making the item useless. I typically do not write reviews but we paid a lot of money for this product and when we called Customer Service, the person explained that they do not have service technicians in our area. So basically since we are still in our warranty timeframe we cannot get it serviced. Also that there are no replacement parts for these so we would need to purchase a new unit.

No, I do not recommend this product

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Fast! Easy to install!

Submitted by mikemce - 8/5/2016

I replaced a 36 inch GE Profile cooktop with the KitchenAid induction cooktop. The installation was easier than I thought. This is much better than the radiant electric type. It is so fast at heating and the temperature settings are so precise it is a joy to use. You especially notice how quickly the heat drops when you turn it down from a high setting to low or simmer.

Yes, I recommend this product

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Induction, new but nice technology

Submitted by doc in mo - 7/23/2016

We initially had tried our standard pots and pans not realizing that we needed induction ready cook ware. Once we solved this problem we were amazed at how quickly it heated things up and how safe it is to use with children around.

Yes, I recommend this product

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Good performance

Submitted by Just Carol - 7/23/2016

I have used electric cooktops for 55 years, and love the way this one goes from boil to simmer fast. Great attribute.

Yes, I recommend this product

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Great Stove

Submitted by Pat - 7/22/2016

I bought this stove top in April, received it in June..I would never go back to the standard stove top..This induction is the best..You cook with such even heat and everything is much better..very energy sufficient. Just love it..Suggest everyone to get one..

Yes, I recommend this product

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At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:

Dishwashers

Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).

Refrigerators

Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.

Removals

Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • GOOD STOCK RETURNS
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • DEFECTIVE MERCHANDISE
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • DAMAGED MERCHANDISE
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • BILLING TERMS AND CONDITIONS
  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • STORAGE CHARGES
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • CREDIT CARD PAYMENT
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • FINANCING PAYMENT
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • CASH/CHECK PAYMENT
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • SALES TAX
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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About Us

This 5-element induction cooktop combines precision and speed. Electromagnetic technology directly heats the pan while keeping the cooktop surface cool to the touch. Twelve power levels give you the power to rapidly bring water to a boil and sear scallops to perfection. A bridge function combines the power of four elements into two large cooking zones for specialty cookware. [More About Us]

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