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30-Inch 4 Element Induction Cooktop, Architect® Series II - Stainless Steel

Model # KICU500XSS

 4.0 out of 5 (51 Reviews)

Available in 2 Color(s)

Regular Price $1,799

Our Price $1,699

After Applicable Rebates

Our Price


Price Check

Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

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This 30-inch cooktop features induction technology that uses electromagnetic energy to generate instant heat directly to your cookware without spreading the heat across the entire cooking surface. This superior responsiveness is available on four elements that can reach nine heat levels letting you do everything from boiling to simmering much faster than on a gas or electric cooktop.


  • 4-Element Cooktop
  • 9 Heat Level Settings
  • Performance Boost
  • Touch-Activated Controls
  • Simmer Function
  • Melt and Hold
  • Pan Size Detection
Configuration and Overview
Cooktop Type Standard
Fuel Type Electric Induction
Surface Material Ceramic Glass
Number of Elements-Burners 4
Cooktop Element Style Induction
Installs Over Built-In Oven No
Cooktop Features
Center Front Type Single
Left Front Power 1800W/1400W
Left Front Size 6"
Left Front Type Power Boost
Left Rear Power 3200W/2300W
Left Rear Size 10"
Left Rear Type Power Boost
Right Front Power 1800W/1400W
Right Front Size 7"
Right Front Type Power Boost
Right Rear Power 3200W/2300W
Right Rear Size 9"
Right Rear Element-Burner Type Power Boost
Digital Display Yes
Downdraft Vent No
Heating Element On Indicator Light Yes
Hot Surface Indicator Light Yes
Depth 21 5/16
Height 2 3/8
Width 30 13/16
Cutout Depth 19 5/16
Cutout Height 0
Cutout Width 29 1/2

KitchenAid Buy More Save More Delivery and Installation Rebate

  • Rebate Ends: 3/31/2018
  • Must be postmarked by: 4/30/2018
  • Description: Enjoy exclusive rebate savings with purchase of qualifying KitchenAid appliances. Rebate form must be postmarked by 4/30/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance

Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

11 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.


  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions


out of 5 (51 Reviews)

80% of reviewers recommend this product.

Induction cooking is the way to go

Submitted by n/a - 8/18/2017

I am very pleased with the rapid heating of a burner when I use the cook top. Food reaches the cooking temperature and cools down rapidly when I change the control. It is so easy to clean in the event of a spill.. I am very pleased and so glad I selected this appliance.

Yes, I recommend this product

Want to give No Star Terrible Product

Submitted by SK - 8/17/2017

Popping noise and not working for non-magnetic fan Service person visited and it's designed as normal by service person. Terrible product and terrible service. I do not want to purchase any Kitchen Aid and Whirlpool Product.

No, I do not recommend this product

New to induction cooking

Submitted by kSAPokie - 8/2/2017

New to induction cooking, like that it is quick to heat and lower like using gas. Just wished the controls were easier to see as well as the cooking elements.

Yes, I recommend this product

Nice cooktop

Submitted by Kirk - 7/23/2017

A little noisy. Cooks similar to gas. Poor installation instructions regarding the brackets. Make you purchase glue that is over $100 for the tube if your cooktop is going into a granite or quartz top....that's silly!

Yes, I recommend this product

Great look

Submitted by Kate - 7/11/2017

Love the induction and ease of cleaning

Yes, I recommend this product

Induction newby!

Submitted by Justbeachy0107 - 7/3/2017

Very happy with my induction cooktop. I was nervous at first but love how it heats up so quickly!!

Yes, I recommend this product


Submitted by Sgabe - 6/17/2017

It's great

Yes, I recommend this product

Looks AND brains.

Submitted by Rose - 6/6/2017

Beautiful and amazing!

Yes, I recommend this product

Quick heating and cooling

Submitted by Gina - 4/6/2017

We purchased this about a month ago and are loving it!

Yes, I recommend this product

Overall great

Submitted by Andy - 12/19/2016

I'm enjoying the induction cooking so far. It looks great in my kitchen. My only issue is with cleaning it. Ceramabrite was recommended to clean it, and I find it takes a while to buff it so it's not streaked. That might just be me figuring out the amount of cleaner necessary.

Yes, I recommend this product


Submitted by Blayne - 12/12/2016

Boils water quickly and super easy to clean.

Yes, I recommend this product

Sleek and fast.

Submitted by Diane - 12/3/2016

First induction cooktop for me. I enjoy the way it cooks and its convenience I'm still getting use to the induction method, but already like it better than the electric cooktop it replaced. Easier to control the heat level, less burning. Sleek surface with no knobs.

Yes, I recommend this product

Nice cooktop!

Submitted by Jim the runner - 11/27/2016

First induction cooktop I hope it last for a while.

Yes, I recommend this product

Quality product

Submitted by The Cook - 11/18/2016

Cooks like gas; when it's on it heats extremely quickly actually faster than gas and when you turn it off the heat is immediately off. Easy to clean up; great product.

Yes, I recommend this product

Great features.

Submitted by Sharock - 11/16/2016

I love the fact that when you remove the pan the burner does not stay hot. The look in my island makes the kitchen pop

Yes, I recommend this product

Love it~

Submitted by New cook - 10/30/2016

I love our new induction cook top. Took a little bit to get used to it but love the ease of clean up and the speed......so happy!

Yes, I recommend this product


Submitted by sebp - 10/18/2016

Do not buy any induction cooktop from Kitchenaid. Mine stopped working after 2 years. Impossible to repair, even by the experts from Kitchenaid. I got to throw it to the garbage. They are giving my a tiny reduction if I buy an other one, not enough for me, I want my money back! And customer support is the worst I ever encountered.

No, I do not recommend this product

Horrible Dimension guide

Submitted by Not an Expert - 9/28/2016

Downloaded the dimension guide for the countertop to be cut out. You need to be a expert plan reader to be able to clearly see what the cut out dimensions are. Cant you just easily say "Countertop cut out dimensions are ......." . There is so many lines, arrowss, dotted, solid, and letters you cant be 100% sure you are looking at the rigth one.

No, I do not recommend this product

Love this cooktop

Submitted by Robert - 9/26/2016

This cooktop heats very quickly, and evenly. It's easy to operate, and is very safe.

Yes, I recommend this product


Submitted by Dglas - 7/30/2016

As much as I loved my induction cooktop when I purchased it, here we are 3 years later and it does not function properly and will cost me $650 to fix. I expected more from kitchen aid!

No, I do not recommend this product


Submitted by Sandy - 7/29/2016

I love the smooth design. No knobs to have to clean under! I like the induction cooking and the design is so sleek.

Yes, I recommend this product

Awesome cook top!

Submitted by Erin - 7/22/2016

We bought this a month ago and have loved it. It boils fast, works great and is a great size.

Yes, I recommend this product

DO NOT BUY - Glass broken

Submitted by #NeverKitchenAid - 7/20/2016

AVOID LIKE THE PLAGUE> GO FOR ANOTHER BRAND. DO NOT STAND BEHIND THE PRODUCT. We received a destroyed cooktop from the moment we opened the box. Kitchenaid did not want to send a replacement but told us to get a repairman. We purchased an entire Kitchenaid kitchen and will be cancelling the order and going with Samsung. Horrible customer service.

No, I do not recommend this product

A great product!

Submitted by fcaron17 - 7/11/2016

I bought this cooktop one month ago. This is my first induction cooktop. What a great product, with the special touch of KitchenAid. I really appreciated my choice.

Yes, I recommend this product


Submitted by Kate - 7/9/2016

I would put 0 stars if I could! Do not buy this cook top! This is the worst appliance I ever had! This cooktop burned twice in a matter of a 6 month. First time it burned after 3 months of use. Leaving my family and my one years old son without cook top for almost one month. they wanted to repair it but parts were on a back order. No timeline, no answers when it might be replaced. NOTHING. They finally replaced unit because kitchen aid couldn't find a parts. This Thursday it got burned again, after another 3 month. What a quality! Moreover, it's sparkled and lite up like a Christmas tree. Very dangerous! This is 240 watts cooktop. In addition to that, customer service scheduled my appointment on Saturday and confirmed it twice; however, today I found out that Appliance repair center was not even open on Saturdays. I've cancelled my weekend plans for this appointment...... Just a waste of time and money. Highly recommend you to buy a different brand, which now I'm going to do myself!

No, I do not recommend this product

Amazing Cooktop!

Submitted by DA - 5/20/2016

We absolutely love our new cooktop. Boils water and cooks everything in record time. I highly recommend this product!

Yes, I recommend this product

Love it! Buying a second one.

Submitted by cjroeper - 4/14/2016

We bought this cooktop 2 years ago. We never used induction before, but liked the idea of faster heating and great cleanup. We absolutely love it! Yes, it took a little learning to use. For example, don't turn your back on it cuz it cooks fast, especially in the high settings. It cleans wonderfully. Still looks like new. And, yes, you need to have the right kind of pans. We got a great set for under $200, so no problem. We own 5 Kitchenaid appliances and this cooktop is the very best. We're now moving and we need to replace the appliances at our next home. We KNOW that the induction cooktop will be the first kitchen appliance that we buy. (PS, I'm an actual, non-paid reviewer. I don't work for Kitchenaid. This truly is my personal experience.)

Yes, I recommend this product

Works great!

Submitted by M2 - 2/5/2016

Love it! Was a bit apprehensive going to induction from lots of years cooking with either gas or electric. Glad I made the switch. Precise temperature control, can keep things at a steady slow boil, simmer etc. without constant vigilance for boil overs. Also, no scalding hot burners to to inadvertently touch.

Yes, I recommend this product

Quick Boil!!!

Submitted by Steffie - 12/16/2015

Just had a total kitchen remodel and this Induction is so awesome....boiling water in one minute!!!

Yes, I recommend this product

Wonderful Cooktop!

Submitted by Hi37 - 11/3/2015

We bought this about a month ago, I had been looking and researching for months before hand. I am definitely happy with our decision to buy this one.. It's a Wonderful cooktop! Very easy to cook on as well as to clean. The response time for heating and turning off is amazing! I love it!

Yes, I recommend this product

Smaller but just as good

Submitted by Pops - 10/24/2015

We'v just built our new retirement home and downsized including the cook top to the smller 30". Love the induction power for three reasons. 1 Easy to keep clean. 2, Can actually simmer.3.Tea pot is hot before you can get a cup and a tea bag ready... Fantastic

Yes, I recommend this product

nice stovetop

Submitted by John - 9/22/2015

We had this about a month now. It works good but I think raising or lowering the temp is awkward. You don't know what you are doing until the temp shows up and if you want to move only one notch, it is a hit and miss action. Also at times we will get a buzzing noise, not sure what that is. Otherwise it is nice and we are happy with it.

Yes, I recommend this product

Excellent performance with induction cooktop

Submitted by Steve - 7/28/2015

Great cooktop, heats extremely fast, very sleak design and functionality.

Yes, I recommend this product


Submitted by Carol - 7/7/2015

This is a great cooktop with the induction heating. I had a smooth top previously, but this is much better. Faster at heating, ease of use and cleaning. The edges sealed in chrome helps to eliminate crumbs from getting stuck.

Yes, I recommend this product

Something new

Submitted by Well pleased - 4/7/2015

This is our first experience with a induction cook top and we love it.

Yes, I recommend this product

Great features; easy to keep clean

Submitted by W in Munster - 2/22/2015

We've had ceramic cooktops in the past and found them to be difficult to keep clean. An induction cooktop does not burn food on the cooktop like a regular ceramic cooktop does; it cleans with just a wipe. Appropriate cookware is needed for induction cooking, but we're very happy we made the switch to induction.

Yes, I recommend this product

Great product

Submitted by VZLo - 1/23/2015

I had always wanted a gas stove until I researched induction cooktops. This one meets and exceeds my expectations. Amazing to have instant heat under a cooking pot. I was pleasantly surprised at how much of my cookware worked with the induction elements. Highly recommend.

Yes, I recommend this product

Favorite appliance!

Submitted by merry74 - 10/27/2014

I picked out all new appliances when I had my kitchen remodeled 5 months ago and my induction cooktop is my favorite of the bunch. I can make a pan of pasta faster than I could boil water on my old ceramic stove. And the temperature control is amazing. It's so responsive I no longer burn things. Only the surface area beneath the pan is hot, so nothing spilled sticks to any of the surface. My stove is as clean and shiny as the day it was installed 5 months ago.

Yes, I recommend this product

100 % satisfied

Submitted by Lievreast - 9/20/2014

We have had the 30 inch Induction cooktop for three months and are 100% satisfied. We are pleased with the mix and layout of small and large cooking elements. We have never once been unable to use one of the elements due to size constraints: the larger elements are big enough and we have no trouble using our smaller pots and pans on the larger elements. The cooktop is easy to keep clean as overflows do not heat, then stick. Controls are well laid out and are simple to understand and use. The elements are powerful and heat up quickly.

Yes, I recommend this product

Kitchenaid Induction Cooktop

Submitted by cara - 8/21/2014

Love it, love it, love it !!! It's so easy to use and easy to clean.

Yes, I recommend this product

Broken too soon

Submitted by Socks - 7/24/2014

Right after purchase, there is a "short". Flashing lights for two burner controls. First circuit board didnt work...am waiting on another and repairman.

Yes, I recommend this product

Not so lucky

Submitted by Rita H - 7/21/2014

I have had 4 different units, all blew out when boiling water on the back burner.

No, I do not recommend this product

Sorry I bought this product. Do not recommend

Submitted by lbauman - 6/27/2014

We have been using this for two weeks and had to buy all new cookware. First, one of the elements wouldn't stay on and when we had a technician come to fix it we discovered that each element requires a pan with a bottom surface the size of the element for it to work. A wok doesn't keep on the element as the bottom surface area is too small. Plus in the first week, while moving a pan off it's element, the surface scratched. That seems ridiculous since we are using approved cookware. You need to know what you are getting into.

No, I do not recommend this product

Great new way of cooking.

Submitted by crosend - 4/29/2014

We bought the induction cooktop for our new house. I liked the fact that it heats the pan and doesn't throw a lot of heat into the room. It can boil water in about a minute. You have to pay attention to it at first because it heats up so fast. We love it.

Yes, I recommend this product

This cooktop is completely unreliable

Submitted by DeeZapointed - 3/23/2014

This cooktop is great... WHEN IT WORKS! Unfortunately, it already broke down on me two times in 8 months. Each time, I was left without a cooktop for weeks. Now I am stuck with this thing in which I have zero confidence, and just wait for it to break down a third time. Do yourself a favor: don't buy this unit. Don't get me wrong: I love it when it works. It does everything an induction cooktop is supposed to do, and very well. Let me add that all my appliances are Kitchenaid, so I have nothing against this brand. But this particular unit was clearly not ready for primetime. Maybe in a few years, after the engineers have come up with a new version of the same unit, it will be ready. But right now, it is unreliable.

No, I do not recommend this product

I love cooking on this cooktop.

Submitted by BikerK - 12/24/2013

I love this cooktop. The heat on each burner is even and accurate. It heats up much faster than a conventional electric cooktop. When finished cooking the surface indicator displays the cooking surface is hot, but it will not burn if touched. A few things I do not like: if you place any item that has some weight on the cooktop, a sensor starts beeping until it is removed and no cover for the cooktop. Also, the timer cannot be used independently unless a burner is on.

Yes, I recommend this product

Fantastic Product

Submitted by Chuck43 - 12/10/2013

Although I was initially doubtful of induction technology, I must now admit this is a fantastic product. The ability to boil water almost instantly makes cooking many items much more desirable. I'm just very glad my wife really pushed to install this cooktop in our new kitchen. Buy one if you can.....

Yes, I recommend this product

This products has the best features that I've seen

Submitted by Nana3 - 6/25/2013

I love everything about this cooktop!! It is so easy to use!

Yes, I recommend this product

KitchenAid® 30-Inch 4-Element Induction Cooktop, Architect®

Submitted by jen450 - 6/6/2013

I would NOT recommend buying this stove at all. We had this stove delivered and installed by Jenaire. At first we thought what a great stove. However the stove broke down within a week to month of use and was replaced not one, not two but four times. After the 4th time that the unit was replaced we gave up and decided to buy a completely different brand. We went with a Bosch. To this day we love the Bosch and have had no difficulties with it.

No, I do not recommend this product

It's just great cooktop.

Submitted by Slater - 6/4/2013

It's just great cooktop, I don't have any reservations.

Yes, I recommend this product

At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:


Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).


Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.


Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Bosch Kitchen Appliance Package

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
About Us

This 30-inch cooktop features induction technology that uses electromagnetic energy to generate instant heat directly to your cookware without spreading the heat across the entire cooking surface. This superior responsiveness is available on four elements that can reach nine heat levels letting you do everything from boiling to simmering much faster than on a gas or electric cooktop.

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