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30-Inch 5 Burner Electric Double Oven Convection Range - Stainless Steel

Model # KFED500ESS

 4.3 out of 5 (232 Reviews)

Available in 3 Color(s)

Regular Price $2,099

Our Price $1,666

After Applicable Rebates

Our Price


Price Check

Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

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This beautiful electric double oven range produces flawless cooking results with Even-Heat True Convection. The unique bow-tie design and convection fan ensure the inside of the entire oven is heated to, and stays at, the perfect temperature. The ovens are a combined 6.7 cu ft., providing an extra-large capacity and separate temperature environments. The cooktop features five heating surfaces, including a dedicated warming zone, allowing you to do more on your range.


  • Even-Heat True Convection
  • 6.7 Cu. Ft. Total Capacity
  • Professionally-Inspired Design
  • 5 Cooking Elements Including a Warm Zone
  • EasyConvect Conversion System
  • SatinGlide® Rack
  • Hidden Bake
  • Triple-Ring Element
  • 10" Even-Heat Ultra Element
  • Stainless Steel Cooktop Trim
Configuration and Overview
Fuel Type Electric
Range Type Freestanding Double Oven
Capacity 6.70
Cooktop Features
Cooktop Element Style Radiant
Cooktop Surface Color Black
Cooktop Surface Material Ceramic Glass
Number of Cooking Element-Burners 5
Center Rear Element-Burner Power 100W
Center Rear Element-Burner Size 6"
Center Rear Element-Burner Type Warming
Left Front Element-Burner Power 2700W/1950W/1050W
Left Front Element-Burner Size 12"/9"/6"
Left Front Element-Burner Type Triple
Left Rear Element-Burner Power 700W
Left Rear Element-Burner Size 6"
Left Rear Element-Burner Type Single
Right Front Element-Burner Power 3200W
Right Front Element-Burner Size 10"
Right Front Element-Burner Type Radiant Hyper
Right Rear Element-Burner Power 1200W
Right Rear Element-Burner Size 6"
Right Rear Element-Burner Type Single
Oven Features
Number of Oven Lights 1
Automatic Convection Conversion Temperature Adjust Yes
Heating Element On Indicator Light Yes
Hot Surface Indicator Light Yes
Power On Indicator Light Yes
Light Type Incandescent
Oven Rack Type 1 Gliding Roll-Out, 2 Heavy Duty
Self-Cleaning Self-Cleaning
Oven Cooking System Thermal Upper-Convection Lower
Bake Element Power 2000W Both
Hidden Bake Element Yes
Broiler Element Power 3600W Both
Broiler Location Top of Oven
Convection Element Power (watts) 1600
Convection Element Type Fan
Convection Functions Bake, Broil, Roast
Lower Oven Capacity (Cu Ft.) 4.2
Upper Oven Capacity (Cu Ft.) 2.5
Number of Oven Racks 1 Upper-2 Lower
Number of Rack Guides 2 Upper-5 Lower
Door Type Metal & Glass
Handle Material Metal
Selections Control Lock, Cook Time Indicator, Delay Start, Easy Convect Conversion, Keep Warm Setting, Proofing, Sabbath Mode, Slow Cook
Height 47 3/8
Width 29 15/16

KitchenAid Buy More Save More Delivery and Installation Rebate

  • Rebate Ends: 3/31/2018
  • Must be postmarked by: 4/30/2018
  • Description: Enjoy exclusive rebate savings with purchase of qualifying KitchenAid appliances. Rebate form must be postmarked by 4/30/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

KitchenAid Culinary Ambition

  • Rebate Ends: 7/18/2018
  • Must be postmarked by: 8/17/2018
  • Description: Receive up to a $1600 rebate with purchase of qualifying KitchenAid Appliance Package. Rebate form must be postmarked by 8/17/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance

Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

11 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.


  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions


out of 5 (232 Reviews)

87% of reviewers recommend this product.

Great Aesthetics, fair performance

Submitted by Johnny - 9/25/2017

Looks great, but oven performance proved to be sub-par unless using convection mode which is only available in the lower oven. Heating elements only located at top of each compartment resulting in uneven cooking (top is browned and cooked, bottom is still pasty) surface units work fine - very important to have good cookware with perfectly flat bottoms for best efficiency. Controls are a bit difficult to use, require forceful pressing to register. Timer alert leaves much to be desired, just has a single short beep at end of timer. If not paying attention will miss it.

Yes, I recommend this product

Looks great

Submitted by Gmh - 9/22/2017

Woks great so far and love the features

Yes, I recommend this product

Beyond expectations

Submitted by Tiffers - 9/21/2017

No guessing on timing; I can follow recipes accurately without adjusting cook times or temps.

Yes, I recommend this product

Stainless double oven great option

Submitted by Gale Martin - 9/8/2017

Love the appliance. Only item is I miss the warming drawer I had on my old one. The double oven was a great choice

Yes, I recommend this product

Fancy Oven

Submitted by LeroyTheLips - 8/23/2017

This is a nice little oven. A standard size yet has big potential. The top oven is not very big but large enough for us to cook chicken, pizza...items not to high. The bottom has convection and is normal size. You don't get a drawer underneath but get that little oven above. The inside is a gorgeous blue porcelain. The controls are top quality. They need to be pushed in and click as you turn. The stovetop has 5 different cooking surfaces with one having various sizes. You can't really see the rings but instead have dots to give you an idea of where it is. A little hard to see, at first, but it looks so much better. Best thing is it only needs a 40amp circuit. Most of the new ones, require 50amp. It's a plug-and-play.

Yes, I recommend this product

Love the double oven

Submitted by Pearl - 8/23/2017

Looks very nice in my kitchen

Yes, I recommend this product

Great Product

Submitted by Ed S - 8/16/2017

Great product works wonderfully

Yes, I recommend this product

Double oven

Submitted by Country boy & girl - 8/16/2017

We bought the double oven about a month ago and so far, we love it.

Yes, I recommend this product


Submitted by Mic - 8/16/2017

Bought a few months ago and everything works perfectly!! No complaints

Yes, I recommend this product

Great double oven range!

Submitted by Belle - 8/15/2017

We purchased this a month ago. I haven't tried the convection baking yet, but I love the double oven feature and the blue interior.

Yes, I recommend this product

Double Oven

Submitted by Mommusician - 8/9/2017

Haven't really used the bottom oven yet, but I love the top one.

Yes, I recommend this product


Submitted by Happy Cooker - 8/4/2017

I love the double oven. To me that is the best part.

Yes, I recommend this product

For small kitchens, the double oven is great!

Submitted by Oma, the cook - 8/1/2017

My previous double oven expired after 20 years of good service. This Kitchenaid is wonderful replacement. So far, I am very happy with it. Just wish it had two timers. Other than that, I am very satisfied.

Yes, I recommend this product

Good oven

Submitted by Dial - 7/30/2017

Good oven, works well so far and is very easy to use. Install is still being corrected, but the product itself is great.

Yes, I recommend this product

Great stive

Submitted by Lynn - 7/21/2017

I am very happy with my Kitchenaid stove, love the ability to cook several things at once

Yes, I recommend this product

Should have been told about power receptacle placement.

Submitted by Jim - 7/20/2017

Plug in for oven must be in an exact location for oven to fit against wall. Added expense and mess before unit could be used.

Yes, I recommend this product

Great Features & Results

Submitted by Bobby's Girl - 7/13/2017

Best purchase ever! Superior cooking results. I'm not really a very good cook but, since using my new Kitchenaid Range everything I have made is great. I'll never be without a Kitchenaid Convection. Can't say enough great things about it. Oh, and it cleans up nicely after cooking. Just the best!

Yes, I recommend this product

I love it!!

Submitted by Pam - 7/11/2017

I love my new double oven range. I didn't have room for a double oven so this is perfect for holidays and family occasions.

Yes, I recommend this product

User friendly

Submitted by Mitch - 6/29/2017

One word- Awesome!

Yes, I recommend this product

Love the two ovens

Submitted by Karen - 6/23/2017

I love our KitchAid double oven. We use the top portion for daily use and for holidays we use both at different temperatures. I also love the blue color inside.

Yes, I recommend this product

Love it so far

Submitted by Jo - 6/21/2017

I really like the stove, it cooks well and the burners are a lot hotter than my old stove

Yes, I recommend this product

Stove top

Submitted by None - 6/17/2017

Ovens work well. Stove top temps have been extremely hard to cook with. Very inaccurate and very greatly from one burner to another.

No, I do not recommend this product

super ovens

Submitted by colby - 6/16/2017

super ovens

Yes, I recommend this product

New Double Oven

Submitted by Facility Director - 6/16/2017

Recently purchased new Double Oven Convection Range and both the product and the delivery are excellent.

Yes, I recommend this product

great stove

Submitted by none - 6/15/2017

I am very happy that this stove cooks so well

Yes, I recommend this product

Great range

Submitted by Todd - 6/9/2017

My first double and love it

Yes, I recommend this product

Great Features

Submitted by Deb - 5/25/2017

Love the double ovens. Easy to use.

Yes, I recommend this product

Sharp looking inside and out!

Submitted by Farm Grandma - 5/25/2017

I love the functionality of the two ovens, the various sizes of the burners and the keep warm section! It is beautiful and functional!

Yes, I recommend this product

Super Features

Submitted by Betty the baker - 5/17/2017

I just downsized from my house of 20 years and was so upset to leave because I had a range totally similar to this one except that it was gas...I never expected to be able to find this unit in electric. I have had this range for about 2 weeks now and am so happy with all the features such as time bake, the double oven, a convection oven which I will need to learn to use. The stove top is so much simpler to keep clean since it is glass and my pans just sit on top...with the gas one, I had to lift the burners to clean under them. I am just so pleasantly surprised at how simple it has been to change over to the electric. Absolutely no complaints from me! Highly recommend this unit!

Yes, I recommend this product


Submitted by Grandma Joyce - 5/15/2017

Love the stove can't find anything I don't like

Yes, I recommend this product

Disappointef in stove top

Submitted by Nellie Nurse - 5/15/2017

I have struggled writing this review as I have really tried to change my mind about this product. I have purchased other kitchen aid products and they have always been "top of the line" or as my mom used to say the "Caddilac" version of appliances. This range is not in that spectrum. While I love the double ovens I despise the stove top of which I use most often. The control knobs for each burner are a nightmare. I have already had service calls to see if they could correct which ended up having the technician coming out multiple times. The burners to do heat alike. I understand the ultra burner but the other three are not alike. If I could return it I would. At this point I don't know what to do. Reaching someone at Kitchenaid is impossible. I'm really disappointed.

No, I do not recommend this product

like my stove

Submitted by Flash - 5/15/2017

Really more of a mediocre stove definitely not the best.

Yes, I recommend this product

So far, so good

Submitted by Midwest gal - 5/15/2017

I am still getting used to the cooktop, but find it satisfactory. I wish the instruction booklet would have been more clear on use of the cooktop and the other features.

Yes, I recommend this product

Great decision!

Submitted by Love the Rock - 5/5/2017

100% happy with this purchase!

Yes, I recommend this product

Not so great for a range built by Kitchen aid

Submitted by Jerry - 5/3/2017

Right after delivery of the stove a rear burner went out. Then, the top oven does not heat correctly. Most disappointing that the glass top chipped. I'm sorry but I do not recommend this stove. The burners on the stove are not well laid out for my taste.

No, I do not recommend this product

I love having the double ovens.

Submitted by Animal lover Pat - 5/2/2017

I bought this a month ago and love the ability to use either size oven or both if the need arises. The small oven is great for cooking for a few people. The lower oven has the convection feature which I like when baking cookies, cakes, etc. The design of the exterior is very professional looking. The stainless steel handles and knobs are very attractive against the white exterior. Both ovens have the heating elements covered which makes for easy cleaning. I am soooo happy I decided to upgrade to the KitchenAid range!!!

Yes, I recommend this product

Very Versatile Range

Submitted by Mama J - 5/1/2017

First new range in 18 years. I really like the different sized heating elements on the stove. The smaller over is perfect for 13x9 pans and single sheets for baking. Nice to not heat up a large oven.

Yes, I recommend this product

Great performance

Submitted by Hadley - 4/26/2017

I have not owned this range a long time, but I'm very happy with it so far. The "ultra" burner heats up very quickly, and the oven baked a cake evenly and well, better than other ovens I've had. It's a very attractive range with great features.

Yes, I recommend this product

Second oven since Nov.

Submitted by Stewie - 4/16/2017

Original oven delivered in November 2016. 3 months later we used the short cleaning cycle. After cooling we noticed that the blue porcelain enamel had separated in the front corner well in the upper over. Customer service tried to tell us it was cosmetic. I consider 4 and 6 inch pieces to be "cosmetic chipping". After talking to 2 more "supervisors" and having a service rep come out and tell us there was a chip pen that they could send us, we got on the phone and were referred to another rep who asked us to send pix. We were then informed that our case was being referred to the "product review board". After about a week we were informed that a new range would be sent. 10 days later the replacement arrived and so far everything seems to be ok although we are reluctant to use the cleaning cycle. Having had this problem, I have to say the range has performed to our satisfaction. Having had glass cook tops before we are accustomed to the cleaning process, even on the smallest spills use CERAMA BRIGHT and the scraper. The upper oven and the lower convection oven have cooked well. After reading other reviews, there does seem to be a manufacturing defect in the porcelain coating process. Therefore the quality of manufacturing is the reason for the low rating. My advice to Kitchen Aid-Whirlpool: when you get a common complaint such as this don't try and pass it off as "cosmetic". The big wigs need to get out into the plant and try and figure out if there is a real problem. I realize that a certain reject rate is acceptable, just make sure the customer service people are properly informed and have a consistent solution for these complaints. I was involved with customer complaints for over 40 years and learned that it was better and cheaper to solve the complaint immediately rather than making the customer feel like it was their fault. I give the product a 4 and in our case customer service a 5 after 3 misses.

No, I do not recommend this product

Great features

Submitted by Hollywood - 4/15/2017

I love my new stove and the double ovens are awesome

Yes, I recommend this product

Features are excellent

Submitted by None - 4/13/2017

We purchased a month ago and the double oven is a great addition to our kitchen. Oven as well as stove top heats quickly.

Yes, I recommend this product

Kitchenaid is the best!

Submitted by Chrissy - 4/13/2017

Awesome stove! I am so glad we picked kitchenaid. It's great using the smaller stove when you just have one pan to cook.

Yes, I recommend this product

Nice looking

Submitted by Cathy - 4/13/2017

Bought this a month ago love it!

Yes, I recommend this product

Great stove

Submitted by Meg - 4/6/2017

I love my new stove. I only have a couple things to complain about. The back burners don't get hot very fast in comparison to the front burners. Not sure if that's normal. Also it is kind of hard to bend down so low on the lower oven lower rack. It almost feels like there needs to be a pedestal underneath however that would make the stove fairly high when you have a microwave over top and would not be counter height anymore. So I know that may not be possible but I am impressed with how awe some it is overall. I wish the upper oven had convection though, not just lower.

Yes, I recommend this product

Love it!!!

Submitted by PS - 4/2/2017

Have only had a couple of weeks, but so far it's fabulous. I didn t know that convection could make such a difference, and there's nothing better than having two ovens!The 12" adjustable element is fantastic. So far the only thing I'd change would be the ultra element-it is a large burner and the size can't be adjusted.

Yes, I recommend this product

Wife loves the double oven!

Submitted by Nips - 3/31/2017

What can I say, it's a range. It looks nice in the kitchen. As far as the performance, the stove top will take some getting used to. My old Whirpool seemed to have a better heat range when using the burners. This one doesn't seem to get hot enough to use frying pan unless the knob is 3/4 hot. I used to fry eggs on my old stove just under half. It boils water fast, but not on all burners. Like I said, getting used to it. The oven works great. The top oven is very handy. Used to have a toaster oven, but now, I use the top oven and have cleared up counter space. Happy I bought it. If you pay MSRP, in my opinion, not worth it. I received discounts as well as rebates since I bought an entire kitchen set.

Yes, I recommend this product

Like the way it looks

Submitted by Kate - 3/30/2017

Only had stove about a month now. We like the way it looks and working as expected. Matches all the KA appliances in kitchen.

Yes, I recommend this product

Great double ovens

Submitted by Ginger - 3/24/2017

Really am enjoying my Stove and double ovens.

Yes, I recommend this product

love it

Submitted by samantha - 3/23/2017

love it so far

Yes, I recommend this product

Love it!

Submitted by Sheila - 3/21/2017

As Thanksgiving was approaching, I ventured into the Big Box stores and started thinking about new appliances. I was advised that KitchenAid was made in the US and that parts, repairs were easier and less expensive than other name brands. Then I saw it - the double oven electric range and it was love at first sight. We installed it the night before Thanksgiving and I cooked our holiday turkey in the convection oven. First time I'd used convection cooking - it was great! The turkey was delicious and I loved that I could cook smaller items in the top oven, even more items on the range while the bird was roasting in the bottom. I love my new KitchenAid appliances (got the super quiet dishwasher and microwave too) - they're amazing!

Yes, I recommend this product

At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:


Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).


Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.


Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Bosch Kitchen Appliance Package

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
About Us

This beautiful electric double oven range produces flawless cooking results with Even-Heat True Convection. The unique bow-tie design and convection fan ensure the inside of the entire oven is heated to, and stays at, the perfect temperature. The ovens are a combined 6.7 cu ft., providing an extra-large capacity and separate temperature environments. The cooktop features five heating surfaces, including a dedicated warming zone, allowing you to do more on your range.

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