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KitchenAid Logo

36" Electric Cooktop with 5 Radiant Elements and Touch-Activated Controls - Stainless Steel

Model # KECC667BSS

 4.3 out of 5 (114 Reviews)

Available in 2 Color(s)

Regular Price $1,499

Our Price $1,399

After Applicable Rebates

Our Price

$1,399

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Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

This 36-inch electric cooktop has a sleek, ceramic-glass surface and touch-activated controls that add to its sleek design. You'll get consistent temperatures without hot or cool spots and a range of simmer and melt settings. To maximize the 36-inch space, you get a triple-ring and two double-ring elements that let you match element performance to cookware size.

Features:

  • 12''/9''/6'' Triple-Ring Round Element
  • Two 10''/6'' Double-Ring Round Elements
  • Even-Heat Simmer on All Elements
  • Even-Heat Melt on All Elements
  • Keep Warm on All Elements
  • Control Lock Function
Specifications
Dimensions
Cutout Depth Max 20-9/16 in
Depth 22-3/16 in
Height 3-3/4 in
Width 36-5/16 in
Configuration and Overview
ADA Compliant No
Cooktop Type Standard
Fuel Type Electric
Installs Over Built-In Oven Yes
Prop 65 CALIFORNIA RESIDENTS ONLY - WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
Size 36 in
UL UL
Appearance
Digital Display No
Cooktop Details
Center Rear Element-Burner Size 12""/9""/6""
Cooktop Element Style Radiant
Cooktop Surface Material Ceramic Glass
Downdraft Vent No
Heating Element On Indicator Light Yes
Hot Surface Indicator Light Yes
Left Front Element-Burner Type Dual
Left Rear Element-Burner Type Single
Number of Cooking Element-Burners 5
Electrical
Hz 60
Power Cord Included No

KitchenAid Buy More Save More Delivery and Installation Rebate

  • Rebate Ends: 9/12/2018
  • Must be postmarked by: 11/12/2018
  • Description: Enjoy exclusive rebate savings with purchase of qualifying KitchenAid appliances. Rebate form must be postmarked by 11/12/2018.
  • Download Rebate Form

KitchenAid Culinary Ambition

  • Rebate Ends: 12/31/2018
  • Must be postmarked by: 1/30/2019
  • Description: Receive up to a $1600 rebate with purchase of qualifying KitchenAid Appliance Package. Rebate form must be postmarked by 1/30/2019.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance


Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

10 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.

Benefits:

  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions

4.3

out of 5 (114 Reviews)

88% of reviewers recommend this product.

Great Cooking!

Submitted by NewKitchen - 1/31/2018

Although I miss gas cooking, and have owned electric cooktops for 10+ - this is by far the best for performance and clean up. Love the clean look and style, but the overall performance is amazing as it cooks the food evenly.

Yes, I recommend this product

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Excellent cooktop!

Submitted by RNTeacherMan - 9/14/2017

This cooktop makes a wonderful addition to our newly remodeled kitchen. It heats up rather quickly and can boil water considerably fast. The option to use dual or triple elements depending on which source you are using is a very nice feature. The smooth cooktop surface adds a sleek appearance to our countertops. The touch buttons are surprisingly easy to use, with a quick learning curve.

Yes, I recommend this product

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Easy to use, easy to clean, and cooks beautifully.

Submitted by none - 9/4/2017

Heats fast and with precision. It has many features, such as keep warm, simmer, etc. First cooktop I've had that really does simmer. So easy to clean (no knobs) and looks so elegant.

Yes, I recommend this product

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36" Electric Cook-Top Care

Submitted by Pastor Richard - 8/31/2017

I purchased KitchenAid Appliances for my new kitchen and when I read a negative review to be honest I was hesitant, but prior to being in the ministry I worked in Retail. I realize that many customers never bother to check on the proper care of their products and then end up complaining, so I went ahead with the purchase. I checked into the best care products for my range-top and once I got the proper care product I find this product amazingly easy to care for. My recommendation would be to always make sure you are using products recommended cleaning materials and use them as directed. The result is that when I cook and spill something on the range top after cooking and it completely cools down I use the proper products to clean it and it comes right back to looking like it just came out of the box brand new. Since different products are available in different parts of the country I recommend you do a tiny bit of research and ask a professional how to care for the product you bought.. Also use the proper wiping materials that are recommended for that product, never use anything too abrasive. From then on you will be more than happy. Remember these appliances are man made products and occasionally something may go wrong or be wrong, of possibly defective, but if you purchased them from a recommended authorized dealer they should be eager to help you in the selection process for the right product and the right care..

Yes, I recommend this product

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Looks good, but sacrifices intuitiveness.

Submitted by Kevin - 8/10/2017

I have this product, only a couple months old. I don't know if it's defective, but the touch controls are extremely hard to use. I usually have to press the buttons 3 or 4 times before they work. The controls feel like they're from a early 2000s touch screen phone. And the top is impossible to keep clean, or even get clean at all. But other than those annoyances it is a good stove. The cooking part itself is very intuitive and definitely makes cooking easier. Good features, shaky execution.

No, I do not recommend this product

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Hot Top

Submitted by cook - 8/2/2017

Does everything we expected and more

Yes, I recommend this product

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Stylish cooktop

Submitted by don't have one - 7/24/2017

Works fine. I do wish Kitchen Aid or competitor would offer a 36" radiant cooktop with one burner being Induction.

Yes, I recommend this product

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Great features love the touch controls

Submitted by Lourdes - 7/18/2017

I love that is touch controls is much easier to clean, turns on fast

Yes, I recommend this product

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Love the options I have with my burners

Submitted by Pepper - 7/17/2017

I have always liked the ceran top with the touch controls. I had it installed flush with my counter so it is clean, smooth and free of things which catch grease. I like the options I have with the burners.

Yes, I recommend this product

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quick heat up, easy to use

Submitted by cj - 6/16/2017

Love the size and ease of us of this stove

Yes, I recommend this product

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Do Not Buy...stains do not come off!!

Submitted by MMS1 - 5/23/2017

I used the cooktop for the first time to fry chicken cutlets. The oil stains did not come off. I wiped it as soon as I was done cooking and then again when it had cooled down. The stains are still there! Very disappointed with the quality...complete waste of money!! DO NOT BUY!! It's only been installed for a few weeks and rarely used and already looks old!! STAY AWAY FROM THIS PRODUCT!!

No, I do not recommend this product

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knobless controls are great-easy to clean

Submitted by sal - 5/2/2017

We have had this cooktop for about 2 mos. & really like the touch controls7 options for cooking temperatures

Yes, I recommend this product

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Lots of options

Submitted by Penu in AZ - 4/14/2017

I love that at least 3 burners give you options of size to use! The cooktop looks great but black shows everything!! I'm glad we went with no stainless steel borders so food won't get stuck in there.

Yes, I recommend this product

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Well done

Submitted by Yoga Mom - 4/9/2017

I purchased the cooktop for our kitchen remodel and I love it. At first I was a bit intimidated with all the controls but I quickly got used to them. The only reason I didn't rate it a 5 is because of the upkeep. It scratches very easily. Read instructions and check your pot and pans bottom surface material.

Yes, I recommend this product

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Great features

Submitted by Mark1427 - 3/30/2017

Cook top is easy to use and easy to clean. The hidden controls prevent boil overs from getting into the controls like our previous cook top that had knows. I recommend this cook top.

Yes, I recommend this product

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Very sleek--Love the extra large burner in the center.

Submitted by A.F. - 3/23/2017

I love the way this cooktop looks, how easy it is to clean and that water boils so quickly! The simmer feature has come in handy for soups and is just the right temperature.

Yes, I recommend this product

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Great Choice

Submitted by Richard The Switcher - 3/12/2017

Took my wife a while to warm up to the idea of a regular burner system (We had an induction cooktop) but now she likes it very much. Got tired of having to carry a magnet in my pocket to find cookware. When I bought her a completely new non-stick cookware set (in her favorite color that I had been searching for years) for Christmas that had the "symbol" for induction heat on the box and cookware and did not work, that was the last straw. The swap was on.

Yes, I recommend this product

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Wonderful Cooktop!

Submitted by Cathy - 2/8/2017

After many years of using old appliances, my husband and I decided to purchase more up to date kitchen appliances. I have loved my new stovetop. I really like that it adjusts the heat to the size of the pot. Adjusting the heat is very easy and works wonderfully! The glass top is easy to keep clean.

Yes, I recommend this product

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The selection of temperature on burners

Submitted by Martha - 1/27/2017

We put the appliance in about a month ago and we love it! To have 5 burners is a treasure.

Yes, I recommend this product

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Easy to use and the styling of it is great!

Submitted by Renie - 1/26/2017

Glad I went with all Kitchenaid appliances. Great styling and value.

Yes, I recommend this product

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Wonderful Product so far....

Submitted by Lorri - 1/16/2017

We just moved into our new home on 12.30.16. Doing the move, I haven't cooked a lot but what I have, the cooktop works amazing... Took a little bit to get used to "no knobs" but I love it!!!!! Would recommend this product.

Yes, I recommend this product

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Problems

Submitted by Dan - 1/6/2017

I was able to install this cooktop myself with a few modifications to my kitchen counter. Very happy with the easy of install. Cooktop has 5 burners which is great. Problem was the middle burner didn't work at the very beginning. I was very upset since one of the reasons I bought was to have 5 burners for cooking on Christmas Day. Cooktop also displayed a H all the time which is meant to display a hot burner. Burners where all off and the H still displayed. We called customer service and scheduled a tech to come out. Four days later tech came out and said he would have to replace the control panel. So now we have to wait another two weeks. Month later we still don't have a working cooktop. This Monday tech supposed to be here to fix. If not working monday taking this back to the store for a refund which I probably should have done already. First time I purchased a KitchenAid product and possible last time

No, I do not recommend this product

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BEAUTIFUL and easy to clean

Submitted by Cj - 1/6/2017

I replaced an earlier version of this range top because it cracked all the way across I assume a hot baking stone caused the crack I was lucky the newer model fits my space exactly and I do love how it looks and how it operates.

Yes, I recommend this product

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Very Glad I Bought This

Submitted by Wes - 1/6/2017

I bought this because the top-of-the-line GE I bought six years ago was notoriously unreliable and was no longer being serviced by GE repairs, making the frequently needed parts nearly impossible to come by. Buying this KitchenAid was more than an up-grade, it was a game changer. I like to cook and I frequently have three or four things going at once. Managing the heat elements from one control panel is a breeze and I have no complaints, only praise.

Yes, I recommend this product

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Great Product!!!

Submitted by KS - 12/12/2016

Easy to use and clean.

Yes, I recommend this product

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Beautiful and easy to clean

Submitted by Sooner Jon - 11/28/2016

This is a great cook top for an all electric house. I am a messy cook and the glass top cleans very easily and is easy to use. I love the agdustable heating element size. It is a great feature for cooking chili or a single egg. Great cook top.

Yes, I recommend this product

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36" kitchen aid cooktop

Submitted by Lili - 11/26/2016

Too high maintenance. You can't be cleaning the cooktop while you cook because it scratches the surface. You can see every little spec on the cooktop and need to be wiping it down all the time. I like my kitchen to be very clean, but this is way too much. It's hard to control the heating elements. Would return it if I could. Not happy with it at all.

No, I do not recommend this product

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Hard to clean

Submitted by Frank m - 11/13/2016

We chose this stove top for our built in kitchen in our brand new home. We chose all KitchenAid appliances however this glass stove top has stains that I can not remove. I have owned a glass top stove for many years and this one is by far the hardest to clean. The stains seem like they are etched in the glass. We moved in a month ago and use it daily, I'm afraid to see what it will look like in a year.

Yes, I recommend this product

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A cooks Dream

Submitted by Desert Dude - 11/8/2016

I am unbelievably impressed. I had forgotten how a quality cook top can make or break your dinner plans. My old stove had two settings: Ice Age or Nuke. I set this one to "7" and it nicely, lightly browns the food. I am in heaven. Only neg= controls take a little while to get the hang of.

Yes, I recommend this product

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Looks awesome in my new kitchen

Submitted by CookinK - 11/7/2016

We bought this in July and it was installed in September, only used it 5-6 times before the corner got cracked by the contractor stepping on the corner of it when he was touching up paint above the vent a hood. Just made us sick. It cooks great, looks great. I'm going to see about having the glass replaced, hope it looks/works as well then!

Yes, I recommend this product

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Sleek lines, easy to use controls, great temperature control

Submitted by LMS - 10/29/2016

Recently added the cook top to our kitchen island. It looks great, the five burners give plenty of options. At first the controls seemed they would be difficult to use but they are quite simple to operate. Great temperature control and quick heating as well. So far so good!!

Yes, I recommend this product

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Temperature settings not good

Submitted by Sharon - 10/27/2016

I have owned this stove top for 3 years, and I am not satisfied with it. It is beautiful, and the touch controls are intuitive, but a 2 setting barely warms food, and a 3 burns the food. Simmer works great, but the highest barely boils water. It has scratched so badly, it looks old. It has hot spots.

Yes, I recommend this product

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Multiple Features

Submitted by Kelly - 10/21/2016

I love the multiple size surfaces as well as multiple settings.

Yes, I recommend this product

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So easy to keep clean!

Submitted by Amy - 10/19/2016

So easy to use

Yes, I recommend this product

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Looks great and works like a charm!

Submitted by PLJ - 10/8/2016

I've been using this cooktop for 2 weeks and love the way it works. The controls are easy to use and the burners respond quickly to changes in heat levels. The various burner sizes allow me to use the right amount of heat for the pot or pan being used. After applying protectant to the cooktop, cleaning is quick and easy.

Yes, I recommend this product

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cooktop

Submitted by Willie - 10/5/2016

I just had this cooktop installed last week. I have only cooked two things on it, but since I am not use to the temperature feature yet, both items boiled over. Now my brand new cook top is stained and ugly. Nothing I tried removed the stains. The whole purpose in buying this flat item was because I was told it was easy to clean. I have just ordered the cleaning kit that Kitchen Aid recommends and hope it works., but until then I have to look at a stained boil over mess. It was beautiful when brand new!

No, I do not recommend this product

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Controls are outstanding

Submitted by Peteo - 10/1/2016

The electronic controls make this cook top. Easy visuals to control temp to cook as you want

Yes, I recommend this product

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Love it...

Submitted by symbur - 8/24/2016

Easy to use. No knobs. Easy to clean. Love it.

Yes, I recommend this product

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Great stove

Submitted by Pvalley - 8/12/2016

I have had my cooktop now for about a month. I absolutely love how easy it is to clean. I had a pot boil over and water spots can right out. It was recommended to me to use soft scrub without bleach (original) as my cleaner with a non-scratch sponge. I have now used this twice and makes it like new. In between cleanings is just soap and water and using my kitchen towel to buff it out to a shine. The sliding temperature scale took a bit to get use to and I'm still trying to get use to it but works like a dream. Absolutely love how I can change the element size based on what pan I'm using. I use porcelain cookware that works great with this stovetop and doesn't scratch it. I have not yet used the simmer, melt and hold or keep warm feature yet. All in all I would buy this cooktop again and recommend it to anyone looking for a flat cooktop.

Yes, I recommend this product

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fantastic 5th element

Submitted by Mom of 2 - 8/5/2016

we have had this for about a month. love having the extra element in the middle and the fact that it is larger than your typical large element. great for the bigger pots and pans. love that you can choose the size of the element so if you have a bunch of smaller pots on the go and need the extra small element you can set a bigger one to a smaller size only the inner ring heats up. Still getting used to the temperature controls. they are hotter than our previous stove. that will come with time. Only issue we have so far is that the control centre is sensitive so if you place a pot or pan or cloth, anything really, on it it will turn the whatever is on off.

Yes, I recommend this product

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Cooktop

Submitted by Peter - 8/4/2016

Works good 4 stars because touch screen is sometimes sensitive, cleaning is not as easy as it say

Yes, I recommend this product

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Beautiful cooktop

Submitted by Emma J - 7/31/2016

I like my new KitchenAid cooktop. It is easy to use. It is the first time to have a glass cooktop. It is a challenge to keep clean, but I believe it will become easier once I become familiar with it. It heats quickly and is easy to adjust the temperature.

Yes, I recommend this product

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Very attractive cook top but with some major issues

Submitted by rickandsue - 7/23/2016

We bought 4 KitchenAid products at the same time (fridge, oven,micro and cooktop). The cooktop was the only item we have had problems with. While very attractive, the shiny finish does not appear to be mar resistant. After limited usage, we already have some scratches, and some clear marring - even with recommended pots and pans. Our previous top had a matte finish and held up over 16 years - despite countless family gatherings and multiple cooks. Only in the past year did it shown signs of wear. Also, the controls on this model are very complicated. We should not have to treat a cooktop with kid gloves.

No, I do not recommend this product

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Excellent appearance and functionality

Submitted by Bamester - 7/21/2016

We completely demo'd our kitchen and replaced everything. We selected 3 Kitchen Aid products for our new kitchen: double oven, cooktop, and refrigerator. One of the primary reasons we selected Kitchen Aid was the black stainless which is a great appearance. We also liked the features and functionality of the appliances.

Yes, I recommend this product

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Easy to use

Submitted by Wink - 7/20/2016

I bought this a couple of months ago and live it. Easy to use, heats up quick, and overall a great product.

Yes, I recommend this product

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Have great features

Submitted by Marie - 7/2/2016

I bought the products and I very please about it. I will surely recommend this products to others. .

Yes, I recommend this product

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36" Cooktop with Radiant Elements

Submitted by Alice - 6/24/2016

This appliance is beautiful to look at and a pleasure to use. Its variety of burners give you a correct selection for every utensil and need. It cleans easily and is intuitive to learn and use.

Yes, I recommend this product

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Love it, it's better than previous one I had

Submitted by Raks - 6/18/2016

I got this few weeks ago and can't be happy enough with the purchase. I love the burner sizes they are bigger and heat faster.

Yes, I recommend this product

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Love it

Submitted by Lynn - 6/1/2016

Love it!

Yes, I recommend this product

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I am still learning to operate my new cooktop.

Submitted by Trigger - 5/20/2016

Yes, I am happy with the cooktop, however it is quite different from my previous 26 yr. old GE device and it will take me a while to become "automatic" with it. .

Yes, I recommend this product

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At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:

Dishwashers

Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).

Refrigerators

Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.

Removals

Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • GOOD STOCK RETURNS
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • DEFECTIVE MERCHANDISE
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • DAMAGED MERCHANDISE
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • BILLING TERMS AND CONDITIONS
  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • STORAGE CHARGES
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • CREDIT CARD PAYMENT
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • FINANCING PAYMENT
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • CASH/CHECK PAYMENT
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • SALES TAX
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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About Us

This 36-inch electric cooktop has a sleek, ceramic-glass surface and touch-activated controls that add to its sleek design. You'll get consistent temperatures without hot or cool spots and a range of simmer and melt settings. To maximize the 36-inch space, you get a triple-ring and two double-ring elements that let you match element performance to cookware size. [More About Us]

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