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Watch This Price
KitchenAid Logo

30" Electric Cooktop with 4 Radiant Elements and Touch-Activated Controls - Stainless Steel

Model # KECC607BSS

 4.2 out of 5 (144 Reviews)

Available in 2 Color(s)

Regular Price $1,399

Our Price $1,221

After Applicable Rebates

Our Price


Price Check

Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

Payment Methods:

This ceramic-glass cooktop features touch-activated controls that add to its sleek design. Even-Heat Technology is found on all elements. You'll get consistent temperatures without hot or cool spots and a range of simmer and melt settings. To maximize the 30-inch space, you get a triple-ring and double-ring element that lets you match element performance to cookware size.


  • 12''/9''/6'' Triple-Ring Round Element
  • 10''/6'' Ultra Power Double-Ring Round Element
  • Even-Heat Simmer on All Elements
  • Even-Heat Melt on All Elements
  • Keep Warm on All Elements
  • Control Lock Function
Configuration and Overview
Cooktop Type Standard
Surface Material Ceramic Glass
Number of Elements-Burners 4
Cooktop Element Style Radiant
Installs Over Built-In Oven Yes
Cooktop Features
Center Rear Power 1200W
Center Rear Size 6"
Center Rear Type Single
Left Front Power 3000W/1950W/1050W
Left Front Size 12"/9"/6"
Left Front Type Triple
Left Rear Power 1200W
Left Rear Size 6"
Left Rear Type Single
Right Rear Power 3000W/1900W
Right Rear Size 10"/6"
Right Rear Element-Burner Type Dual
Digital Display No
Downdraft Vent No
Heating Element On Indicator Light Yes
Hot Surface Indicator Light Yes
Depth 22 3/16
Height 3 3/4
Width 30 13/16
Cutout Depth 20 1/2
Cutout Height 5 1/2
Cutout Width 29 1/2

KitchenAid Buy More Save More Delivery and Installation Rebate

  • Rebate Ends: 3/31/2018
  • Must be postmarked by: 4/30/2018
  • Description: Enjoy exclusive rebate savings with purchase of qualifying KitchenAid appliances. Rebate form must be postmarked by 4/30/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

KitchenAid Culinary Ambition

  • Rebate Ends: 7/18/2018
  • Must be postmarked by: 8/17/2018
  • Description: Receive up to a $1600 rebate with purchase of qualifying KitchenAid Appliance Package. Rebate form must be postmarked by 8/17/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance

Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

11 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.


  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions


out of 5 (144 Reviews)

81% of reviewers recommend this product.

Cooktop defected?

Submitted by Bluedog - 9/24/2017

Had this installed and only used a handfull of times the black coating in the glass is being removed from the glass. Called kitchenaid and it being sunday they are closed. This was just a regular flat calphlone pan that was on there. Cant use due to look of cooktop. Will keep everyone informed depending on feedback.

No, I do not recommend this product

Not very good at all

Submitted by JF the Chef - 8/20/2017

This cooktop is either defective or deficient. 35 minutes to boil 6 quarts of water for pasta on the Ultra Power burner. Slow to cook anything and everything. Had the service tech out; he never saw one of theses units and was a waste of time. The controls are far from user friendly; the last design was much better. Very disappointed after ten years with my last Kitchenaid cooktop.

No, I do not recommend this product

Great Features

Submitted by Cyclist201 - 8/17/2017

Easy to use...several burners have variable sizes...safety control lock.

Yes, I recommend this product

Easy to keep clean

Submitted by Chef - 8/4/2017

It is fun to work on and easy to regulate temperature

Yes, I recommend this product

Great Features

Submitted by Maggie - 8/2/2017

Very Functional & Great Looking too

Yes, I recommend this product

Cooktop for a pro

Submitted by Kila - 8/2/2017

Have had one of these for over 12 yrs. Am moving to a new place and had to have KitchenAid. This model is an update of our original and I look forward to using it. [even is prettier to view than original.]

Yes, I recommend this product

It has been fun learning a new way to cook

Submitted by becky - 6/24/2017

Ihave enjoyed using it , and had no problem adjusting to a new technique

Yes, I recommend this product

love my new cooktop

Submitted by jen - 6/21/2017

Love my new cooktop. Easy to use and looks great. First time I went with no knobs and I'll never go back.

Yes, I recommend this product

Cooktop 30" with 4 radiant elements

Submitted by Sharon - 6/15/2017

Very nice, easy to use, fast heating elements.

Yes, I recommend this product

Love smooth surface cooktop

Submitted by Theresa - 5/25/2017

I love my new smooth surface cooktop! It is so easy to clean and is great to no longer to clean around knobs. It is great to be able to adjust the pan size. I love the safety features as well. You can lock the controls so they cannot accidentally be turned on. It also beeps if you place anything on top of the controls. I greatly recommend this cooktop.

Yes, I recommend this product

Extremely satisfied with this cooktop.

Submitted by Hotrod - 5/15/2017

Obtained this 2 weeks ago to replace an existing cooktop that my wife dropped a hot pan on the corner and cracked it. I like the fact that this one has aluminum trim across the front and back that should protect it against similar accidents.

Yes, I recommend this product

Difficult to Use

Submitted by Sharon - 5/9/2017

Maybe I need more time with this cooktop, but it is very difficult to use. Not at all intuitive. I keep pushing, and pushing. Sometimes something happens, sometimes it doesn't.

No, I do not recommend this product

Very Happy

Submitted by Fred - 5/7/2017

I am very happy with this cooktop. It is the best cooktop I have ever owned and used. It is very easy to use and clean because there are no knobs.

Yes, I recommend this product

Kitchen Remodel 2017

Submitted by Kitchen remodel 2017 - 5/5/2017

Purchased for kitchen remodel

Yes, I recommend this product

Looks Beautiful and Works Great

Submitted by Kathy - 4/20/2017

I wanted a cooktop for a real cook, with enough room and the features I needed that also looked beautiful. This one gave me both.

Yes, I recommend this product

Great purchase

Submitted by Peg - 4/11/2017

Love my new cooktop easy to use and clean.

Yes, I recommend this product


Submitted by Netty - 4/8/2017

This cooktop is efficient as well as safe and great looking!

Yes, I recommend this product

great cooktop

Submitted by douger - 4/1/2017

happy with purchase

Yes, I recommend this product

Great Features

Submitted by Debbie - 3/30/2017

Great features but needed to teach my family how to adjust the heat temperature. Needed to read book to learn but other than that great product.

Yes, I recommend this product

sleek design

Submitted by Jan - 3/28/2017

yes, love my new cook top.

Yes, I recommend this product

Love it!

Submitted by Kathy - 3/23/2017

I live this cook too. Very easy to operate, has "zone" size, so I can fit the burner to my pan. Easy to keep clean!

Yes, I recommend this product

Great features

Submitted by Becca - 3/18/2017

The best feature is the lock on the cooktop, with the conrtroll being digital I don't have to worry about my cats accidentally turning it on while I'm away.

Yes, I recommend this product


Submitted by Rebecca - 3/16/2017

Pulls my kitchen together. Easy to use and clean, I love the ease of adjusting the heat temperature on each burner, and the lock ensures my cats don't accidentally turn one on when I'm not home.

Yes, I recommend this product

Great buy

Submitted by Jan - 3/14/2017

Very happy with my new cooktop. Thought it might be a challenge to operate, but found it was easy to learn. Cleans up beautifully.

Yes, I recommend this product

Easy to use

Submitted by John - 3/10/2017

Cooktop is easy to use and would recommend it to anyone.

Yes, I recommend this product

Disappointed in Kitchenaid Company

Submitted by Very Angry - 3/9/2017

I purchased 3 Kitchenaid Appliances for my new kitchen. There was insufficient foam tape supplied to mount the cooktop to the granite countertop. I spent an hour on the phone, spoke to customer service, parts, customer service again and then a supervisor to find out that the tape would require my purchasing it........$25.59 a roll plus S&H and it was on backorder till April. The cooktop requires 106" of tape to go around it. I received 38". i am a very angry first customer!

No, I do not recommend this product

Excellent Cooktop

Submitted by bill - 3/9/2017

I am an avid cook & I love all the features of this cook top. I makes cooking so easy with its' adjustments and easily recognizable touch controls.

Yes, I recommend this product

Very efficient

Submitted by Little Mo - 2/27/2017

So easy to clean and use.

Yes, I recommend this product

Beautiful appliance.

Submitted by Tony B - 2/24/2017

Rapid heating and very easy to keep clean. The controls are a little confusing at first, but just take getting used to.

Yes, I recommend this product

Would prefer smaller burner in front. Still like it.

Submitted by Libby - 2/24/2017

Like that it has an extra large burner for bigger pots

Yes, I recommend this product

Great cooktop. Like having no knobs

Submitted by Ronald Harris - 2/23/2017

Great cooktop

Yes, I recommend this product

Condo has no gas

Submitted by Big red - 2/23/2017

Difficult to get the level you want. I just hate electric cooking. Takes time for it to get to a lower level. Then things boil over. Can't get all the marks off the cooktop. It gets very hot in the kitchen when it's on.

No, I do not recommend this product

30" Cooktop

Submitted by Cape Escape - 2/23/2017

Cooktop is very functional and the controls are sensitive enough that I have not had a problem with something cooking too high or too low. Only two areas that I would recommend for improvement. When the cooktop is off - I cannot tell where the actual cook surfaces are as there is not enough contrast in color shading between the cooking areas and the rest of the glass. The other area for improvement is that 3 of the cooking areas are in the back and only one is in front. The touch controls show two surfaces in front and two in rear. So when I am trying to turn on the right most rear surface (which is actually the right front at the touch control panel) I am always turning on the center back - this is really confusing.

Yes, I recommend this product

Very nice looking - fits my countertop perfectly

Submitted by Liliane - 2/23/2017

I bought this a couple of months ago and the only thing I should have looked into more, was having only 4 burners and where they are located on the cooktop. I feel that I probably should have bought one with 5 burners. You can really only use the 2 corner burners at a time. Not enough room for a 3rd and definitely not for a 4th (unless they are really tiny)

Yes, I recommend this product

New cooktop

Submitted by Mona - 2/10/2017

It is impossible to keep clean.

No, I do not recommend this product

Replacement cooktop is great!

Submitted by NancyFN - 2/10/2017

I'm glad I chose this as my replacement cooktop. The burners heat up quickly and the burner temperatures lower quickly too. The multi-sized burners fit a wide variety of pans. The touch activated controls are easy to use. The lock feature is a great safety feature.

Yes, I recommend this product


Submitted by Nana - 1/22/2017

Newly installed in my kitchen; easy to use and easy to clean.

Yes, I recommend this product

30" Electric Cooktop

Submitted by Denise - 1/16/2017

I had my cookstove for only a couple of weeks when I noticed a big scratch on the top. I did not realize that the cooktop would scratch. No one ever top us that you almost need special pans to help avoid scratches. I had a ceramic cooktop for 20 years and not once did I have a scratch and so I figured this would be the same. After numerous calls to different people affiliated with Nebraska Furniture Mart (where it was purchased) and to Kitchen-Aid I've found out that I get to live with this scratch until I purchase a new cooktop.

No, I do not recommend this product

Love all the burners !

Submitted by Debbie - 1/13/2017

I love all the burners this has and the ability to choose the size of burner. This is so great for family gatherings and holidays,

Yes, I recommend this product

30" Electric Cooktop

Submitted by Just Jan - 1/3/2017

This is my 2nd KitchenAid Cooktop so I had great expectations. Unfortunately, this model is hard to keep clean. For one example, following directions, I immediately wiped up the oil spatter after a piece of cauliflower skipped out of the pan containing the stir fry I was in the process of preparing. Bits of the dish cloth (that I had successfully been using for a number of years) stuck to the element and it took many concerted efforts to remove. Learning from that experience, I subsequently waited until the element cooled before wiping the cooktop. Unfortunately, that meant discolored circles and, again, took many attempts to remove. My last KitchenAid model still looked like new even after 10 years. Another issue is the temperature of the elements; the displayed number and the heat emanating are not in sync. '7' is not the same temperature as I have previously experienced. Yesterday I cooked eggs and it took a long while for the water to reach a boil. The bottom line is that I did not get the quality I was expecting or that I paid for

No, I do not recommend this product

Great features

Submitted by D. S. - 12/28/2016

Love the smooth cooktop with touch controls that keep everything nice and clean. Very easy to use

Yes, I recommend this product

I love it

Submitted by Patti S. - 12/27/2016

I bought this because I wanted the smooth cooktop for easy cleaning, with no knobs to clean around. It is a breeze to keep clean! I use a cooktop cleaner and a razor to scrape off residue. It is just as gleaming as the day it was installed! Even after frying on it, the grease residue comes right off! I am also happy that I can still use my cast iron cookware on it! I had heard that you could not use cast iron on a smooth top cooktop, but that is not true! I have 3 skillets that are cast iron and they all work very well on this cooktop and do not scratch!! The cooktop works wonderfully! The power burners work great when you need heat fast. The only small thing that I wish was different is that the burner markings are difficult to see on the surface so sometimes my pan is not on the center of the burner because I can't see the markings well. Overall, I could not be happier with this and am so glad I got it!

Yes, I recommend this product


Submitted by RogerL - 12/12/2016

I like the look and functions however I find the cook surface to be had to keep clean and to clean.

Yes, I recommend this product

clean modern look, solid standard features

Submitted by reese e - 12/11/2016

considered opting for higher end induction stove top but didnt really need that. this one is conventional but very nice and looks great paired with the KA retractable downdraft vent which works best with the 2 back elements but much better than the jenn-air downdraft that it replaced. gave 3 stars for sound level of the vent (i had to go with downdraft) which is loud on the higher sttings

Yes, I recommend this product


Submitted by Pat - 12/6/2016

I love my new Kitchenaid cooktop, it heats fast, cools fast, is easy to clean and it looks great in my kitchen.

Yes, I recommend this product

Scratches easily

Submitted by GG's kids - 12/5/2016

This cook top was a replacement for a defective GE Profile cook top. (It would totally shut off after about 15 min of use at high temps). The Kitchen Aid model does function properly, thank goodness, but is very difficult to clean and the surface scratches too easily. I've only used it for a month and despite using the correct cookware and being careful to pick up the pans/griddles instead of sliding them, I already notice scratches. And I thought I would save cleaning time and effort with a glass cook top but I spend more time trying to remove cooking spatters and boilovers than with a conventional range! There were no helpful cleaning products or scrapers included so I used the cleaner and scraper that worked beautifully with my GE cook top - which did clean up like a dream compared with the Kitchen Aid. I have spills that I can't completely remove now and I don't know how it will look a year from now. Also, the burner placement is inconvenient - to stir a sauce on a small burner, you're reaching over big hot pots. And there is no bridge for two-burner griddles. You have to span two burners, a large burner and a small burner, on an angle. It works okay, but it could have been designed better. I cook a lot and I'm constantly worried that I'm going to damage this cooktop. Though it looked beautiful right out of the box, I think I would have been happier with a conventional range and/or cooktop.

No, I do not recommend this product


Submitted by Justina - 11/29/2016

Perfect for my new modern kitchen! easy to use, easy to clean, looks great on my island!

Yes, I recommend this product

Electric Cooktop

Submitted by Jo the cleaner - 11/11/2016

We bought our new cooktop three months ago and we are totally satisfied with it. We keep wondering why we waited so long. I especially like the controls allowing a simmer and keep warm with no worries about food boiling over or sticking. It is so easy to clean and looks great all the time.

Yes, I recommend this product


Submitted by SAMSEZ - 11/2/2016

So sleek, gives my kitchen a whole new look. Love that there are no knobs sticking up and nothing to clean under. Easy to clean and since I have animals, love the lock out feature.

Yes, I recommend this product

cooks well

Submitted by chuck - 10/29/2016

bought this with my new home and was really impressed with its features and easy cleanup.

Yes, I recommend this product

At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:


Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).


Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.


Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Royal Kitchen Giveaway
Bosch Kitchen Appliance Package

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
About Us

This ceramic-glass cooktop features touch-activated controls that add to its sleek design. Even-Heat Technology is found on all elements. You'll get consistent temperatures without hot or cool spots and a range of simmer and melt settings. To maximize the 30-inch space, you get a triple-ring and double-ring element that lets you match element performance to cookware size.

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