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Watch This Price
KitchenAid Logo

30" Electric Cooktop with 4 Radiant Elements - Stainless Steel

Model # KECC604BSS

 4.3 out of 5 (112 Reviews)

Available in 2 Color(s)

Regular Price $1,199

Our Price $1,099

After Applicable Rebates

Our Price


Price Check

Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

Payment Methods:

Even-Heat Technology allows this electric cooktop to deliver consistent power for exceptional results without hot spots and cool areas. A large, 10-inch Even-Heat Element can deliver up to 3200 watts of power and features a range of simmer settings. A 6-inch Even-Heat Element has a range of ultra-low melt settings. And an Ultra-Power Double-Ring Element gives you added versatility.


  • 12''/9'' Ultra Power Double-Ring Round Element
  • 10'' Even-Heat Ultra Element with Even-Heat Simmer
  • 6'' Even-Heat Element with Even-Heat Melt
  • Premium Ceramic-Glass Surface with Watermark
  • Metal Control Knobs
Configuration and Overview
Cooktop Type Standard
Fuel Type Electric
Surface Material Ceramic Glass
Number of Elements-Burners 4
Cooktop Element Style Radiant
Installs Over Built-In Oven Yes
Cooktop Features
Left Front Power 1300W
Left Front Size 6"
Left Front Type Single
Left Rear Power 3200W
Left Rear Size 10"
Left Rear Type Single
Right Front Power 3000W/1900W
Right Front Size 12"/9"
Right Front Type Dual
Right Rear Power 1200W
Right Rear Size 6"
Right Rear Element-Burner Type Single
Digital Display No
Downdraft Vent No
Heating Element On Indicator Light Yes
Hot Surface Indicator Light Yes
Depth 22 3/16
Height 3 3/4
Width 30 13/16
Cutout Depth 20 1/2
Cutout Height 5 1/2
Cutout Width 29 1/2

KitchenAid Buy More Save More Delivery and Installation Rebate

  • Rebate Ends: 3/31/2018
  • Must be postmarked by: 4/30/2018
  • Description: Enjoy exclusive rebate savings with purchase of qualifying KitchenAid appliances. Rebate form must be postmarked by 4/30/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

KitchenAid Culinary Ambition

  • Rebate Ends: 7/18/2018
  • Must be postmarked by: 8/17/2018
  • Description: Receive up to a $1600 rebate with purchase of qualifying KitchenAid Appliance Package. Rebate form must be postmarked by 8/17/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance

Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

11 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.


  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions


out of 5 (112 Reviews)

89% of reviewers recommend this product.

I love it, but it was broken when we got it.

Submitted by Julia in McKinney - 9/6/2017

I love this stove, especially the super-hot burner. It heats things very quickly. Sometimes I use it just to pre-heat a pan. Medium on the super-hot burner is about the same as high on the other large burner. The small burner on the front is pretty small, but it needs to be to make room for the 12-inch burner beside it. I love having the choice of a big or bigger burner. Cons: The handles are slick. If you have washed your hands and they are a little wet, you will have trouble turning the knobs. Apparently, the switch on the super-hot burner was physically broken (cracked) when we got it, and the burner started acting a little flakey (it had to be in just exactly the right spot to come on). After a while, that burner quit working entirely. When the repairman came, he found that the switch (under the stovetop) was actually broken. That is the only part of the stove that is NOT COVERED by the warranty, so it was a rather expensive repair to a fairly new cooktop.

Yes, I recommend this product

layout is great.

Submitted by dave - 8/31/2017

We bought the cook top a month ago and it works great.

Yes, I recommend this product

Great upgrade

Submitted by Jen - 8/14/2017

I bought this cooktop as part of a larger appliance purchase when we renovated our kitchen. We have been using it for two months, and is working as expected.

Yes, I recommend this product

Great look

Submitted by Fransha - 8/10/2017

I bought this after deciding to install granite countertops for my kitchen. I looks great. The only thing is I don't want to cook on it in fear of not being able to get it clean.

Yes, I recommend this product

enjoy features

Submitted by sew lady - 8/6/2017

looked at all brands & glad i got this one

Yes, I recommend this product


Submitted by None - 7/1/2017

Terrible cooktop! Difficult to keep clean -- you just look at it and there are smudge marks all over. Previously owned a KitchenAid cooktop and it was very easy to clean. This version has spots that will not budge and it is not as easy to control. Wish I had done more research before purchasing, but I felt KitchenAid had an excellent reputation. Was I wrong!

No, I do not recommend this product

Highly recommended!!!

Submitted by G.lover - 6/27/2017

Works great. Heats up fast. Highly recommended. Buy this cooktop now. I don't think you will be disappointed.

Yes, I recommend this product

Cooktop is easy to clean and heats up fast.

Submitted by Marivi - 6/21/2017

We upgraded our kitchen and I do not regret the investment.

Yes, I recommend this product

Great Cooktop

Submitted by Sandy - 6/16/2017

Love our new 30" electric cooktop. Heats up quickly and is a breeze to clean - just wipe off.

Yes, I recommend this product

New Kitchenaid Electric Cooktop

Submitted by Sandy - 6/15/2017

Renovated my kitchen and had been using a Kitchenaid electric cooktop that I loved for about 7 years and when they were removing it they cracked it. My new one is even better and I love the knobs being in a row on the right. Cooks all my food perfect.

Yes, I recommend this product

Excellen appliance

Submitted by Ben - 5/29/2017

Purchased a month ago

Yes, I recommend this product

30" electric cooktop with 4 Radiant Elements

Submitted by Linda - 4/28/2017

We got our cooktop about a month ago and I am loving it. It cooks so much faster than my old cooktop.

Yes, I recommend this product

Sleek Looking

Submitted by Adnil - 4/22/2017

This cooktop has accurate settings. Besides your ordinary controls, it has a constant "keep warm" setting, which is ideal for keeping food from getting cold while other foods are still cooking. It looks sleek and classy. But, be careful not to spill anything on it because spills are difficult to clean off the glass top once it dries. That is the one drawback.

Yes, I recommend this product

Great Look!

Submitted by Elizabeth - 3/24/2017

The cook top is aesthetically appealing but too difficult to use and virtually impossible to keep clean. I had not purchased a cooktop in many years and I am bewildered that the letters and numbers on the knobs are still too difficult to easily read and not intuitive to easily follow. How can it be possible that the surface of these cooktops has not improved at all. Innovation is obv

Yes, I recommend this product


Submitted by BEVIE - 3/23/2017


Yes, I recommend this product


Submitted by paul - 2/23/2017


Yes, I recommend this product

Great knobs

Submitted by Big poppy - 2/16/2017

We love the way it cooks and looks

Yes, I recommend this product

easy to clean

Submitted by Cecy - 2/10/2017

differente necessities

Yes, I recommend this product

Cleaning Nightmare

Submitted by LR - 1/13/2017

Love using this cooktop, but EVERY single time you use it be ready to clean it. Whether you are boiling water, or just simmering something, it will be dirty. Everyone spot, spill or splatter shows big time. You have to clean it after every single use and it is such a pain! I'm not an OCD clean freak, but this cooktop stays dirty in my house. Every single time we cook...it's a mess.

No, I do not recommend this product

Great Cooktop!

Submitted by Geoff the cook - 1/12/2017

I am forced to use electric in my house and never been that happy with my cooktops until now. This is so superior to anything else I have used. The control you have over the heat is superb and the various special features excellent to have. I had looked at induction but did not want to have to replace my favorite pans. This solves the problem and some. Easy to work with and I can finally control the heat. Look no further than this fabulous cooktop if you need electric. Looks great too!

Yes, I recommend this product

Most slimline cooktop ever!

Submitted by Patty Butkowski - 1/6/2017

It heats up extremely fast and is a dream to clean up after cooking. Love the "lean & sleek" look on our countertop. Can't believe it's a cooktop that also allows me to have more countertop space! Great design guys.

Yes, I recommend this product

enjoying it!

Submitted by js - 1/6/2017

No more drip pans to clean!!!!!

Yes, I recommend this product


Submitted by Nancy - 1/6/2017

I bought end of august and in a months time 2 burners turned cloudy and no one will help me.will never buy another kitchenaid if this is how you treat your customers.

No, I do not recommend this product

Great even heating

Submitted by AMac - 12/11/2016

I bought my cook top a month ago and I love it! Great burner sizes and awesome even heating!!

Yes, I recommend this product

First Ever Glass Top cooktop

Submitted by Rudy - 11/21/2016

Not only does it bring class to our kitchen, but it works great and I'm loving it. It is taking me a little to get use to, but so far so good. Definitely worth the cost.

Yes, I recommend this product

Cook top

Submitted by Captain obvious needs a job - 11/18/2016

Neat, clean and sexy. Could use some options, auto shutoff with alarm for over-boil / fire, egg timer and tells you when the water is boiling. Smart apps ( did I leave the oven on ? ) wifi over my router, cost 0.23 cents

Yes, I recommend this product

Very nice cooktop

Submitted by fishnfool2 - 11/11/2016

I bought this and then had to hire a granite man to come out and make the opening larger for the cooktop to fit. Nobody's fault but it cost quite a bit to install. It works well.

Yes, I recommend this product

30" Electric Cooktop by KitchenAid

Submitted by Uma - 11/4/2016

Cooktop was installed a month ago and I am very pleased. Very quick to start and smart to operate.

Yes, I recommend this product

Sooooo much better

Submitted by Wizdale77 - 11/1/2016

Our old GE cook top literally caught fire before we could remodel so we purchased our Kitchenaid smooth top. It is SO much better than the old style and while it is tougher to clean if you are a messy chef like me, it is well worth the effort due to the efficiency and even heating. Kitchenaid stove is next!!

Yes, I recommend this product

Should have shopped around mire

Submitted by Gurlie - 10/22/2016

Scratches very easy and no way to remove them. Also, wish someone would tell me a quick way to clean without having to use the commercial cleaner. When it is not very dirty I would like to spray some form of cleaner on quickly and wipe it without streaks. Sure hope you have a solution for that. Also, never realized how large the one burner is and how close the back burners are to each other. One more thing. Would be nice to see where the burners are without turning them on first.

Yes, I recommend this product

Light years better than our old Jenn Air

Submitted by dlcroc - 10/21/2016

I felt like I had died and go to heaven the first time I used our new cooktop. In particular the ultra heat setting is so incredibly fast it was hard to believe. Could not be happier.

Yes, I recommend this product

Wonderful cooktop

Submitted by gen - 9/16/2016

Never had a ceramic cooktop before and this is so great bc it was the only model we found that was 4 burner and 30 ". We would never use 5 burners & the 4 on this model are far enough apart to accommodate 2 large pots when we're making big batches of chili for the freezer. This was VERY important to the way we cook.

Yes, I recommend this product

Very nice cook top

Submitted by The Brus - 9/12/2016

Very happy with this product!

Yes, I recommend this product

Love this.

Submitted by Ammy - 9/6/2016

Great sizes

Yes, I recommend this product

I really like the stainless knobs and the double burner.

Submitted by Barb the Cook - 9/6/2016

The double burner is larger than on my previous Jenn air and I love it. I can use some of my pots that I could not use before. The control knobs have great heat adhustment settings. Also, this cooktop heats up quickly and cools down quickly when you dial,down.

Yes, I recommend this product

Good looking stovetop

Submitted by Rebuildman46 - 9/4/2016

Working well so far. Was just a touch larger than top it replaced, so had to enlarge opening on 1 end. Other than that pleased with it at about 6 weeks out

Yes, I recommend this product

Works Great

Submitted by Mark - 8/23/2016

Works great, heats up fast, easy to use. Only issue so far as we already seem to have a spot on it we can't remove.

Yes, I recommend this product

Quick heating

Submitted by Tkj - 8/21/2016

We purchased this about a month ago and its the best purchase we made. It heats up fast, and also keeeps the heat evenly. Bottom of the pan doesn't burn like our old one did either. Very happy with the cook top!

Yes, I recommend this product


Submitted by none - 8/7/2016


Yes, I recommend this product

Great brand name

Submitted by I have no nick name - 8/2/2016

We just got it but I like looks of it & the large burner.

Yes, I recommend this product

Cooktop looks good, and performs great .

Submitted by KK - 7/5/2016

My new cooktop has been installed for a week. It matches my new brushed nickel appliances. The range works well, evenly heating the pans. I like the knobs because my eyesight is poor, and the flat top ranges with smooth "on & off" buttons are very hard to see. A salesman told me to just lay my hand on the burner to see which was turned on with that model. Is he crazy? So, the knobs are a plus for me ( and anyone else who wants to see what they are doing on a cooktop ).

Yes, I recommend this product

It works great, but there are some concerns

Submitted by Tesh - 6/9/2016

I got this unit back in May of 2015, so I have used it for a year. After a few weeks, I noticed the knobs were hot to the touch, almost burning my fingers if I did not use a towel or something. Thats been happening on and off since then. Now recently it blew a breaker and I had to install a new breaker. And also the power light stays on all the time, and before it was only on if it was in use. This unit has a major problem and potential hazard. I hope I am the only one with this problem and not many can say the same. I also bought a whole kitchen package at the time and everything else works great. Too bad I am out of the 1 year warranty, I should have said something sooner. But it just got worse a week ago.

No, I do not recommend this product

nice cooktop

Submitted by MK - 5/22/2016

I bought this cooktop to go along with the suite of Kitchen Aid items. I liked it because the knobs are on the side out of the way of the cooking surface and process of cooking. They are also set in a way that makes the cooktop easy to clean under and around the knobs. Nice!

Yes, I recommend this product

Good but not as good as my 15 year old model

Submitted by Dave - 5/12/2016

PRO - Its a cooktop - it gets hot. CONS - (1) Outline of burner surfaces are hard to see. Old unit has a pattern in the glass and the elements had a different pattern - that was easy. This is just the same high gloss finish with a hard to see burner outline. (2) Very hard to clean - old unit was trivial to clean. The pattern in the old unit made streaking a non problem. This unit has high gloss glass. No way to clean it with windex. Need to use a white paste polish. Needs to be done EVERY night or it becomes impossible to clean. Far more effort involved than in the 15 year old one.

No, I do not recommend this product

Works great

Submitted by Rob - 4/15/2016

Works much better than expected. Scratches easily though.

Yes, I recommend this product


Submitted by Bru - 3/20/2016

So far so good. Heats up fast. Looks great. Love the real metal knobs. Better than plastic.

Yes, I recommend this product

Looks great

Submitted by Joe - 3/12/2016

So easy to use

Yes, I recommend this product


Submitted by Unhappy - 3/5/2016

So beautiful! But, alas! After just a few uses I just couldn't clean it. Looked spotty and was already showing a scratch although I didn't use iron skillet or anything like that. Was a real pain but had to return it Cooked great but not at all satisfied as it looked "used" after just a few uses. Couldn't revive the new look.

No, I do not recommend this product

New KitchenAid Appliances

Submitted by Sandy - 2/5/2016

We have had KitchenAid appliances for years. We relocated and remodeled our kitchen and installed a new KitchenAid dishwasher, convention wall oven and microwave/convection oven combination and cook top. We could not be more pleased. All appliances are performing flawlessly and look great. We have not gotten a new refrigerator yet but look forward to getting a KitchenAid French door unit also.

Yes, I recommend this product

Sleek and Smooth

Submitted by JLM - 12/13/2015

One of the heating elements on my old ceramic cooktop had stopped working. This KitchenAid does an excellent job, the elements heat up quickly and evenly. I can really see a difference in how much faster the water boils when cooking pasta. Real time saver.

Yes, I recommend this product

At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:


Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).


Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.


Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Royal Kitchen Giveaway
Bosch Kitchen Appliance Package

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
About Us

Even-Heat Technology allows this electric cooktop to deliver consistent power for exceptional results without hot spots and cool areas. A large, 10-inch Even-Heat Element can deliver up to 3200 watts of power and features a range of simmer settings. A 6-inch Even-Heat Element has a range of ultra-low melt settings. And an Ultra-Power Double-Ring Element gives you added versatility.

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