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Watch This Price
KitchenAid Logo

44 dBA Dishwasher with Dynamic Wash Arms and Bottle Wash - Black Stainless

Model # KDTM704EBS

 4.2 out of 5 (149 Reviews)

Available in 4 Color(s)

Regular Price $1,999

Our Price $1,949

After Applicable Rebates

Our Price


Price Check

Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

Payment Methods:

This beautifully designed top control dishwasher harnesses the power of the Dynamic Wash Arms to provide complete water coverage and superior cleaning. The unique design has nine arms that directly spray water everywhere in the dishwasher, including hard to reach places. It also features exclusive Clean Water Wash System that continuously cleans the wash water for superior performance, even with the heaviest loads.


  • Dynamic Wash Arm
  • Clean Water Wash System
  • Bottle Wash
  • ProScrub® Option
  • ProWash Cycle
  • Third Level Rack
  • Advanced ProDry System
  • SatinGlide® Max Rails (Upper and Lower Racks)
  • Sliding Tines in the Lower Rack
  • 2 Fold-Down Cup Shelves with Integrated Stemware Holders
  • Culinary Caddy
  • Express Wash
Configuration and Overview
Energy Star® Qualified ENERGY STAR® Qualified
Number of Wash Cycles 6
Cycle Selections Express Wash, Light/China, Normal, ProWash , Rinse Only, Tough
Option Selections 1-24 Hour Delay, BottleWash, Control Lock, Heated Dry, Hi Temp Wash, ProDry , ProScrub®, Sani Rinse®, Top Rack Wash
Water Filtration System Maintenance Free Microfilter
Extras 2-Plastic Cup Shelves, 4-Light Item Clips, 8-Stemware Holders
Adjustable Upper Rack 2 Position
Rack Material Nylon
ADA Compliant No
CEE Tier Tier I
Certifications Yes
Decibel Level (dBA) 44
Number of Place Settings 16
Control Location Hidden
Control Type Tap Touch
Exterior Status Light Multi-Color
Product Depth 24 3/4
Product Height 34 1/2
Product Width 23 7/8
Maximum Height 34 1/2
Minimum Height 33 1/2
Depth With Door Open 90 Degree 49 1/2

KitchenAid Culinary Ambition

  • Rebate Ends: 7/18/2018
  • Must be postmarked by: 8/17/2018
  • Description: Receive up to a $1600 rebate with purchase of qualifying KitchenAid Appliance Package. Rebate form must be postmarked by 8/17/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance

Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

11 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.


  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions


out of 5 (149 Reviews)

83% of reviewers recommend this product.

Quiet Dshwasher

Submitted by Owner - 1/11/2018

We purchased this dishwasher about 6 months ago, and thus far we have been pleased with the purchase. This dishwasher does a wonderful job cleaning plastics and dries well. It runs so quiet that the only way we know it's running is when we hear the water draining in the sink. I can't emphasize enough how amazingly quiet it is. The only con is items in the top rack often get caught in smaller third rack tray. I would purchase again.

Yes, I recommend this product

Excellent product KitchenAId never disappoints

Submitted by KR - 10/7/2017

Installed 3 months ago awesome performance. KitchenAid never disappoints.

Yes, I recommend this product

Best Dishwasher I ever owner

Submitted by Movin' On - 9/19/2017

Very quiet and does a great job cleaning the dishes. I use the bottlewasher feature to clean grimy coffee cups and its works great.

Yes, I recommend this product


Submitted by BP - 9/11/2017

I've only taken this dishwasher on a test drive so far just to ensure that it works. I purchased for a new home that is not yet complete. I ran a test cycle and let me tell you that this thing is QUIET! I had to check to make sure that it was actually operating. I'll post an update once it is installed in my new home, but so far so good!

Yes, I recommend this product

Let there be light!

Submitted by LMIsaak - 9/2/2017

We bought this dishwasher about a month ago and love it! The best feature by far is the interior light!! Why has no one thought of this before? That is something I never thought I'd needed but it's a great feature. Another feature we love is the smooth gliding racks! They slide out very smoothly and effortlessly. Above all the dishwasher is quiet and gets the dishes clean. We haven't used the bottle washers but we bought this machine specifically for the bottle washing capability since my husband is a cyclist and washing bottles is a chore. Great feature! I highly recommend this unit!

Yes, I recommend this product


Submitted by PD - 8/30/2017

Another great product from the only brand I trust!

Yes, I recommend this product

Great features

Submitted by Angela - 8/26/2017

Installed 2 weeks ago and I am very happy with the performance of this appliance

Yes, I recommend this product

So Quiet!

Submitted by Sandybeach - 8/21/2017

We purchased a complete package of Kitchenaid products &I love them all! You don't even know the dishwasher is running it is so quiet. Dishes come out sparkling clean - pans I did not have clean before are now clean. Love the lighting, electronic selections and rack options.

Yes, I recommend this product


Submitted by VG - 7/30/2017

This has been installed for a month now and it meets all expectations. Absolutely sparkling clean dishes and it's ALMOST silent! We're very happy.

Yes, I recommend this product

Quiet with great features

Submitted by Mark - 7/18/2017

Found this dishwasher while doing research to find a stylish non-commercial level set of appliances for a kitchen update. The looks and features are great; this is the quietest dishwasher that I have experienced which is important when the TV is in the adjoining space. Have only had it installed for about 1 week now and it works well.

Yes, I recommend this product

Quiet and efficient

Submitted by DaiseyGirl - 7/17/2017

Have used the DW four times since moving in a month ago. It is quiet and efficient.

Yes, I recommend this product

Love my KitchenAid dishwasher!!!

Submitted by Amy - 7/17/2017

My new KitchenAid is so much better than my last one. I love it!!

Yes, I recommend this product

large capacity, quiet

Submitted by paul - 7/11/2017

we bought this 3 weeks ago and are very happy with it.

Yes, I recommend this product

so far so good

Submitted by Hill - 7/3/2017

So far so good...very quiet

Yes, I recommend this product

All the Bell & Whistles

Submitted by Turtle Mom - 6/26/2017

Great product and definitely recommend. This was a replacement for a 16 year old KitchenAid.

Yes, I recommend this product

Surprised at how quiet it is!

Submitted by KD - 6/21/2017

The dishwasher works as advertised. I am pleasantly surprised at how quiet it is. And it has some really nice features--like the bottle washers and top rack wash only. I have only been using it for about a month now, but I am pleased with it so far. My old dishwasher broke about 7 years ago and I have been doing the dishes by hand. This dishwasher is a dream!

Yes, I recommend this product

Great Dishwasher

Submitted by Ron - 6/19/2017

I bought this model last year to replace a two drawer and it is so quiet and effective with all the chores I give it. I'm sold on Kitchenaid.

Yes, I recommend this product

Best dishwasher ever

Submitted by Debby - 6/3/2017

I have had great experiences with Kitchenaid appliances in the past and this newer purchase did not disappoint. I love this dishwasher. I look forward to using it everyday. It is so quiet that when I first started using it I I had to keep opening the door to make sure it was running. Thank you Kitchenaid.

Yes, I recommend this product


Submitted by Peggy the washer - 5/22/2017

Very quiet.

Yes, I recommend this product

Great Dishwasher

Submitted by Scott - 5/21/2017

Exceptional dishwasher. Extremely quiet. Superb cleaning.

Yes, I recommend this product


Submitted by Debbie - 5/19/2017

I have been keeping house for 40 years and believe me I have had my share of dishwashers moving 12 times. This is the quietest machine I have ever had. Actually asked my daughter if she wanted to hear my dishwasher running.....she did.....I turned it on....is it running?.......yes : )

Yes, I recommend this product

Best Dishwasher Yet!!!

Submitted by Bernie - 5/15/2017

My third KitchenAid Dishwasher and it's the best one yet!!! Love the light and bottle wash features. Best of all.. super quiet, if not for the light and times, I would not even know machine was running!

Yes, I recommend this product

Looks Good on Paper...

Submitted by Disappointed - 5/11/2017

First, VERY VERY quiet..cant tell it's on. Bottle wash feature seems like a good idea, but when you lower the upper rack enough to use the bottle wash with an average sports bottle, you can't fit a normal size dinner plate in the bottom rack without hitting the rotating wash arms. This is true of normal size (16 oz) glasses in the top rack as well. We had to permanently remove the top sliding drawer to effectively use the dishwasher. Touch controls are OK, but it is almost impossible to cancel a cycle. Less than a year old and it leaks! Turns out the tub was bad. Under warranty, but it took weeks with the dishwasher out of commission... and $1500 of associated floor and drywall repair that wasn't. Warranty note. Be advised if you purchase in advance of a large kitchen remodel: They count the PURCHASE date, not the DELIVERY/INSTALLED date. For us, this was about 3 months difference.

No, I do not recommend this product

Love my dishwasher

Submitted by m2klr - 5/2/2017

I bough this dishwasher with all my other kitchen appliances. this my favorite. Love the three levels to stake dishes. Easy to use. Cleans better than any dishwasher I have owned. But best of all it is so quiet I can hardly tell when it is going.

Yes, I recommend this product

Another homerun

Submitted by Zack - 5/2/2017

Exceptional washing and cleaning. This with cascade platinum detergent and my dishes look new.

Yes, I recommend this product

Best dishwasher we have ever had,

Submitted by Topgun - 5/2/2017

far superior to any dishwasher we have ever had, and since we are both 70 we have purchased several over the years...cleans better than any previous models, very quiet, very efficient...many more options than we have previously had

Yes, I recommend this product

Remakable features with this dishwasher

Submitted by Linda P - 5/1/2017

This dishwasher has feature options movable shelves, bottle washers with power jets that cleans all cooking pans and dishes and is all stainless steel on the inside.

Yes, I recommend this product

Almost perfect

Submitted by Keeping it clean - 4/20/2017

Quiet, good cleaning, but the top shelf is a waste. Previous model had cutlery tray that was more functional.

Yes, I recommend this product

Broken after 5 months

Submitted by CamLane - 4/18/2017

Loved this dishwasher initially, but after only 5 months, wash performance is horrible, has gotten much louder, and nothing comes clean. Very disappointed and wish I had purchased a Bosch.

No, I do not recommend this product

Great Dishwasher

Submitted by TSiGirl - 4/15/2017

It cleans my dishes and utensils like a dream! It is very quiet and it looks great in my kitchen. I find the third top rack very useful for smaller items like plastic tops..etc...

Yes, I recommend this product

In search of great dishwasher...

Submitted by Dishes that never end! - 4/7/2017

Works well if I use Pro wash, Pro scrub, & Hi-temp wash. Any other combo doesn't get everything clean. Still has trouble with casserole dishes. So ignore their claims it gets off even backed on food from casserole dishes. It hasn't for me. Wish it had side jets instead of bottle washers.

Yes, I recommend this product

Warped Heating Element (but cleans well)

Submitted by Shelli - 4/6/2017

Purchased in October 2015. Loved it initially. It washes very effectively (and I'm not a pre-rinser) and is quiet. However, a few months ago I noticed the heating element coil was turning white in one particular area. The heating element then started to warp and has popped out of the support brackets. One portion of the coil is now touching the washer floor while the other side is dangerously close to being hit by the spray arm. The warranty ended a year from purchase so we will be paying for the repair. Very disappointed. Not at all what I would expect from KitchenAid.

No, I do not recommend this product

Love our new Kitchenaid dishwasher!

Submitted by Sharon - 3/30/2017

We love the bottle washer! Very quiet and does a great job on soiled dishes.

Yes, I recommend this product

A wonderful dishwasher!

Submitted by Ginny - 3/24/2017

This dishwasher ranks as the favorite I've ever owned, including a Bosch model. Adjustable racks allow for large quantities of dishes, glassware and silverware to be loaded easily. The third top rack is great for flat items like cooking utensils or small objects. It is extremely quiet and dishes come out sparkling clean. I also love the exterior design; I have three different brands of appliances in my kitchen, and the dishwasher blends beautifully for a professional look. I did my homework before purchasing this model and am so pleased with the result.

Yes, I recommend this product

Great dishwasher

Submitted by Vimala - 3/10/2017

Excellent dish washer. Very quiet and does the work. I ish the select buttons were outside rather than on top of the door.

Yes, I recommend this product

I Love It So Far!!!

Submitted by A-me - 3/10/2017

I've only had this new dishwasher for a week. I put off getting a new one for over a year and boy, was that a dumb idea! I love everything about this new KitchenAid. It's ultra quiet, the pullout racks are smooth and quiet, it cleans and dries beautifully. I love the digital time display on the top edge. Nice to know how much time is left before it is finished. The cycle seems longer than my previous dishwashers but I assume that has to do with the high efficiency. It's wonderful to not have to scrub the dishes before loading them. I've been doing that a long time and it will take a bit to break the habit! All pros and no cons so far!

Yes, I recommend this product


Submitted by Peter - 3/10/2017

Kitchen aid The best or nothing!! Couldn't be happier

Yes, I recommend this product


Submitted by Dar - 3/9/2017

I love this dishwasher! Adjustable shelf, bottle washers, cleans well! Quiet! Did I say AWESOME!!

Yes, I recommend this product

Great dishwasher

Submitted by Ilene - 2/20/2017

I have had tis for 2 weeks. I am very happy with how my dishes are going out, they are cleaner than ever and all the way dry. Its easy to load and fits items well.

Yes, I recommend this product

Everything sparkles!

Submitted by Sandy the Zumba girl - 2/18/2017

This dishwasher cleans even baked on sauces. Glassware comes out sparkling. And, it is very, very quiet. So happy we bought this one!

Yes, I recommend this product

Easy to operate

Submitted by Cher - 2/14/2017

Extremely easy to adjust the inside roll out shelves

Yes, I recommend this product

Really like the light inside

Submitted by timpiker - 2/14/2017

Cleaning is excellent, as always for KitchenAid. Its really quiet. I like the styling of the lights and the handle. And the light on the inside - wow!

Yes, I recommend this product

Fantastic appearance

Submitted by Carole - 2/7/2017

We've had the dishwasher for less than a month, but so far very pleased with the appliance. Can not hear the unit when it is washing dishes.

Yes, I recommend this product

Pretty good

Submitted by John - 2/6/2017

This was a replacement of an older model of kitchen aid dishwasher. It is much more quiet than the older model. There are more features. Overall I'm happy with it

Yes, I recommend this product

Warning will scratch easy!!!

Submitted by Alisha - 2/6/2017

Warning the black stainless will scratch off easily! Decided to purchase the more expensive, high end Kitchen Aide because we were told that the black stainless was coated on differently than the cheaper black stainless steel options. We have owned it for 6 months and the bottom of the dishwasher has scratches in it. The scratches show through as stainless steel and are obvious. Very disappointed and upset as I have purchased the matching 5 door fridge and I am now expensively invested in this line and can't miss match the rest of the appliances.

No, I do not recommend this product

Great Dishwasher

Submitted by Bonnie - 1/21/2017

My new Kitchen Aid dishwasher is sleek, beautiful and quiet. It cleans most everything very well with one exception. There is a top rack for larger utensils like tongs, or spatulas. Sometimes, these items do not come out clean and need to be redone. Maybe it is the way I am positioning them? Other than that, we love the new appliance!

Yes, I recommend this product

Great Features

Submitted by Anna - 1/16/2017

I am so happy with my new dish washer. I have always had a kitchen aide and would not purchase any other dishwasher. The dishwasher is quiet and does a great job. My friends have Bosch but mine is quieter and cleans and dries my dishes. Our son was here for Christmas and could not believe what a great job it does.

Yes, I recommend this product

Kitchenaid dishwashers are fantastic

Submitted by J.M. the seamtress - 1/13/2017

This is the third Kitchen Aid Dishwasher that I have owned. My next dishwasher will be a Kitchen Aid. Why buy something different, when it works for you don't monkey with it. When I moved into my townhome, the dishwasher was not a Kitchen Aid, I couldn't wait for the cheap one that was already installed to break down.

Yes, I recommend this product

Excellent performance

Submitted by Tom - 1/12/2017

Clean, dry & sound performance is excellent. Good features overall. Silverware basket is a nice change to my old KitchenAid dishwasher. Additional utensil baskets take up useable space and are over kill. Options for cleaning different pots, pans, dishes, cups, glasses, etc are very good but the basket setup is not intuitive and the manual does not have adequate graphics to show loading capabilities.

Yes, I recommend this product

Great feature

Submitted by Del - 1/10/2017

The bottle Washer is easy to use and cleans the inside of bottles and jars without any effort on my part.

Yes, I recommend this product

At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:


Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).


Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.


Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Royal Kitchen Giveaway
Bosch Kitchen Appliance Package

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
About Us

This beautifully designed top control dishwasher harnesses the power of the Dynamic Wash Arms to provide complete water coverage and superior cleaning. The unique design has nine arms that directly spray water everywhere in the dishwasher, including hard to reach places. It also features exclusive Clean Water Wash System that continuously cleans the wash water for superior performance, even with the heaviest loads.

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