Welcome to our website! As we have the ability to list on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 610-933-2900 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

x
Watch This Price
EMAIL: GO
KitchenAid Logo

44 dBA Dishwasher with Dynamic Wash Arms - Stainless Steel

Model # KDTM404ESS

 4.8 out of 5 (20 Reviews)

Available in 4 Color(s)

Regular Price $1,399

Our Price $1,349

After Applicable Rebates

Our Price

$1,349

Price Check
Payment Methods:
Add to cart

Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

This beautiful top control dishwasher harnesses the power of the Dynamic Wash Arms to provide complete water coverage and superior cleaning. The unique design has nine arms that directly spray water everywhere in the dishwasher, including hard to reach places. It also features exclusive Clean Water Wash System that continuously cleans the wash water for superior performance, even with the heaviest loads.

Features:

  • ProScrub Upper (was Trio) - Provides 39% more coverage with targeted wash action. In addition to the 40 spray jets at the back of the dishwasher, you get two concentrated spray zones in the upper rack to clean deeper or oddly shaped items
  • ProWash Cycle - Determines the ideal cycle for washing dishes based on soil level and then makes real-time adjustments to achieve the best cleaning performance
  • SatinGlide® Max Rails (Upper and Lower Racks) - Creates a smooth, premium feeling when pulling out the upper and lower racks, particularly with heavy loads.
  • 2 Rows Fold-Down Tines in Upper Rack - adjustable tines can be shifted into one of three positions to accommodate deep or wide dishes.
  • Fold-Down Tines in the Lower Rack - can be adjusted in one of three positions so water can clean inside deep or wide dishes.
  • 2 Fold-Down Cup Shelves with Integrated Stemware Holders - Provides extra room in the upper rack to hold additional cups, wine glasses, or long items such as utensils and spatulas.
Specifications
Dimensions
Depth 24-3/4 in
Depth Closed Excluding Handles 24-3/4 in
Depth Closed Including Handles 27-1/2 in
Depth With Door Open 90 Degree 49-1/2 in
Height 34-1/2 in
Maximum Height 34-1/2 in
Minimum Height 33-1/2 in
Number of Place Settings 16
Width 23-7/8 in
Configuration and Overview
ADA Compliant No
CEE Tier Tier I
CUL Yes
Decibel Level dBA 44
Dishwasher Type Built-In
Prop 65 CALIFORNIA RESIDENTS ONLY - WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
UL UL
Controls
Control Location Multi-Color
Sensor Yes
Appearance
Window No
Details
Dispenser Detergent and Rinse Aid
Number of Racks 3
Number of Wash Levels 5.0
Number of Washarms 3
Rack Material Nylon
Tub Material Stainless Steel
Tub Style Built-in Tall Tub 24""
Cycles and Options
Number of Wash Cycles 6
Upper Rack
Adjustable 2 Position
Cushion-Tip Tines Yes
Extras 2-Plastic Cup Shelves, 8-Stemware Holders, 4-Light Item Clips
Fold-Down Tines 2 Fold Down
Style Straight
Utility Basket Yes
Lower Rack
Cushion-Tip Tines Yes
Extras No
Fold-Down Tines 1 Fold Down
Glides Ball Bearings
Style Straight
Utility Basket Yes
Third Level Rack
Adjustable No
Glides Single Channel Rails
Removable Yes
Certifications
Energy Star® Qualified ENERGY STAR® Certified
Kosher Consumer Friendly Yes
Prop 65 CALIFORNIA RESIDENTS ONLY - WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
Electrical
Amps 15

KitchenAid Culinary Ambition

  • Rebate Ends: 12/31/2018
  • Must be postmarked by: 1/30/2019
  • Description: Receive up to a $1600 rebate with purchase of qualifying KitchenAid Appliance Package. Rebate form must be postmarked by 1/30/2019.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance


Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

10 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.

Benefits:

  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions

4.8

out of 5 (20 Reviews)

95% of reviewers recommend this product.

kitchenaid is just that!

Submitted by Ed - 9/3/2015

I am very pleased so far with the purchase of the kitchenaid dishwasher. It is sooo quiet I don't know that it's on. The dishes come out clean and setting the washer to work overnight, the dishes are dry. There is some residual water left in the bottom of the tub but this is negligible.

Yes, I recommend this product

Is it Running?

Submitted by RB - 8/19/2015

Out new KitchenAid dishwasher is so quiet that you don't even know it is running. Only been a short time but so far am pleased.

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

The best

Submitted by Dani - 8/16/2015

So quiet that I have to put my ear really close to it to check if it is actually working. Everything come out super clean and dry.

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

It does as it says, we like it.

Submitted by Larry - 8/15/2015

We really like our new Kitchenaid dishwasher.

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

44 dBA dishwasher

Submitted by Chris - 8/11/2015

i don't need to rinse and glasses are not spotted

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Good Features

Submitted by DeBro - 8/11/2015

We purchased this model to replace a KitchenAid dishwasher that wore out from years of use. I love the many wash and dry settings and ability to modify how I wash and dry the dishes (top drawer only, sensor wash and dry, etc.) I found that with the 3rd top rack, the space is not as optimal as without the 3rd rack. Even with the top drawer's height being adjustable, you can't wash tall glasses on top and large plates on bottom if you have the 3rd rack installed. You can, however, take it out when needed. I have to say that I am loving the 3rd top rack for knives, plastic lids and other small items. I like the bottle wash option and I enjoy the adjustable section in the bottom drawer for larger dishes and pans. I did not think I would use the divider lid on the silverware tray, but I did try it and now I love it. It groups them nicely so that putting them away goes quickly. The big plus is the fact that it keeps them separated so they all get clean every time. I also like that the plates are washed upright instead of at an angle. Other models we checked out, held the plates at an angle in the bottom drawer and they seemed to fall against each other easily. I like the small removable basked at the back of the top drawer for small items and measuring spoons sets. Overall the one thing I enjoy more than anything is how quiet it is!!. You can't really tell it is running so you have to observe the indicator light to know what it is doing. One last comment, it uses less water which is great for water conservation and the monthly water bill, but the wash cycle is longer to compensate. Not an issue, you just need to plan ahead sometimes if you expect to use it twice a day with a large family or when preparing a large meal for guests or holidays.

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Yes extremely quite, but...

Submitted by Mr ML - 8/11/2015

Doesn't clean very well. I'm disappointed with it's cleaning capability. Normal cycle is over 3hrs (and that's a feature) to save pwr & water ... you know, "efficient". I don't save any water since I all but wash the dishes by hand before I load the washer to ensure they come out clean. Otherwise I'm washing a lot of them coming out after the really looooong wash cycle. This replaced a 16 yr old KitchenAid that wasn't cleaning very well any more. Frankly, I should have kept it. I think all the water and pwr saving tech that's been engineered into this appliance keep it from doing what it was intended to do. I'm thinking I could have spent a lot less money and probably ended up with the same results.

No, I do not recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Performance:
  • Soundlevels:

This dishwasher rocks!

Submitted by Shear bear - 7/25/2015

I bought this dishwasher three weeks ago and it is awesome. I'm so happy with how quiet and fast the dishwasher is. It's also fits a lot of dishes which is great for a large family. I highly recommend it.

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Soundlevels:

This is awesome

Submitted by Shear bear - 7/25/2015

I bought it a couple weeks ago. It's awesome. It is quite fast and holds a lot which is good for a family of any size. I would highly recommend this product to anyone.

Yes, I recommend this product

  • Design:
  • Soundlevels:

Love it!

Submitted by Old House-New Kitchen - 7/24/2015

I purchased this w/ several other KitchenAid appliances for my complete kitchen expansion/remodel project. The dishwasher is fab - I have not had a dish-washer in the 27 years we have been in our 1928 house. It is ULTRA quiet - you really do have to check the light to see if it is on. It looks nice, and dishes come out sparkling. We did have to have a minor Service Call to tighten up the handle b/c it was not flush & snug against the door. Other than that, no issues.

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Great dishwasher!

Submitted by Karen - 7/23/2015

Does an awesome job of cleaning the dishes without even rinsing. Love it!

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Excellent Performance

Submitted by Nana - 7/22/2015

Best ever dishwasher. So quiet and gets the dishes and glasses clean and spotless"

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Skeptical no more

Submitted by Junebug - 7/22/2015

We replaced our old dishwasher with this one. I wanted to spend the extra money for the better features, cleaning abilities, and quietness. My husband was skeptical that it was worth it. That was until we started using this machine. Haven't heard a peep from him or the machine. Loving it.

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Dishwasher

Submitted by Dianna - 7/17/2015

I like the dishwasher however there are a few things that I am not pleased with. This DW makes noise in my sink drain at various times during the cycle. My previous GE DW did not make this noise. My kitchen is part of a great room and this noise is disturbing. This is not a big issue as I run my dishwasher at night. I special ordered a model that I wanted however Kitchenaid discontinued that model and deliveried an upgraded model instead. This upgraded model has a third drawer in the top that I find is a waste of space and I never use it. I have only had the DW for several weeks so there is a possibility that I may find a use for the drawer later or just remove it if that is possible. Overall I am very pleased with my purchase.

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

still getting to know it

Submitted by Annie - 7/13/2015

I like the third rack. I like the ease of moving the middle rack up and down. It is very quiet. Some things are not getting clean the first time. I am experimenting with loading them differently. The countdown clock and the lighted message to tell me what cycle . Is working are very nice...except that they are located inside when the door is closed. This makes no sense...

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Great product

Submitted by Hawkfan - 7/13/2015

Love the product, design and performance

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Wonderful dishwasher

Submitted by MG the foodie - 7/6/2015

I bought this dishwasher recently and I love the way it cleans my dishes. It has such a large interior that I am amazed at how much it will hold. I am somewhat disappointed with the way it dries the dishes. I am always having to dry some by hand. There are areas that hold water, such as the folding stemware holder. When in the upright position, water collects and stays. The inability to dry all the dishes is a disappointment. I have called KitchenAid and have not been given an adequate answer. If you want a dishwasher that cleans amazingly well, this is it.

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Love this dishwasher!

Submitted by Retired high school teacher - 7/6/2015

We absolutely love this dishwasher! All our dishes come out sparkling clean and you can't even hear the dishwasher running! This is the best dishwasher we have ever owned and we've been married 47 years!!!!!!! Great product and we plan to buy more KitchenAid appliances to match our new Black Stainless Steele - it is a stunning color and just beautiful!

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Best dishwasher!

Submitted by KitchenAid Customer - 7/5/2015

This is the BEST dishwasher I have ever used! I researched MANY brands and features before purchasing, and this one had everything that I wanted. I will admit that I didn't love the commercial looking handle in the store, but I absolutely love it in my home. I took a chance, and am so glad that I did! The dishes are spotless and dry (plastics have a few water drips, but not enough to make me upset), and the cycle choices are endless. I do use the recommended rinse aid, and I also use the Cascade Platinum pouches, as they were given to me as a sample when the dishwasher was installed, and worked great. It is so quiet that I'm thrilled there is an indicator light telling me that the dishwasher is on. The dynamic arms have spoiled me, and I will never go back to another dishwasher.

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

Great Features

Submitted by Jan - 5/30/2015

Purchased one month ago and very happy. What I love about the dishwasher - spring loaded racks so you can fit any size glass. Glasses come out very clean. Bottom rack is wide enough to stack 2 lots of plates side by side. Cutlery caddy is designed so no water spots remain on cutlery. Three spray arms get dishes thoroughly clean. Extremely quiet and efficient.

Yes, I recommend this product

  • Design:
  • Easeofuse:
  • Features:
  • Innovation:
  • Performance:
  • Quality:
  • Soundlevels:

At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:

Dishwashers

Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).

Refrigerators

Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.

Removals

Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • GOOD STOCK RETURNS
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • DEFECTIVE MERCHANDISE
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • DAMAGED MERCHANDISE
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • BILLING TERMS AND CONDITIONS
  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • STORAGE CHARGES
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • CREDIT CARD PAYMENT
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • FINANCING PAYMENT
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • CASH/CHECK PAYMENT
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • SALES TAX
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
Visit us on Facebook Visit us on Twitter
Royal Kitchen Giveaway
Bosch Kitchen Appliance Package

We are a family owned and operated business and respect your privacy. Your information will not be sold or shared with any third party.

I Agree

4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

For Official Contest Rules, Click Here

Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
  • SELECTION
  • PRICE
  • SATISFACTION
  • EXPERTISE
  • LOCAL
  • WARRANTY
About Us

This beautiful top control dishwasher harnesses the power of the Dynamic Wash Arms to provide complete water coverage and superior cleaning. The unique design has nine arms that directly spray water everywhere in the dishwasher, including hard to reach places. It also features exclusive Clean Water Wash System that continuously cleans the wash water for superior performance, even with the heaviest loads. [More About Us]

Request Information

Ask The Experts.

That's what we're here for.
Let us help and we won't let you down.