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44 dBA Dishwasher with Window and Lighted Interior - Stainless Steel

Model # KDTM384ESS

 4.6 out of 5 (121 Reviews)

Regular Price $1,299

Our Price $1,124.99

After Applicable Rebates

Our Price

$1,124.99

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Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

This beautifully designed Top Control Dishwasher has a Window with Lighted Interior so you can inspect dishes before removing them. It uses breakthrough Clean Water Wash System that continuously cleans the water for superior performance, even with the heaviest loads. Plus, the filter is maintenance-free. It also includes a ProScrub Option with 40 spray jets that make quick work of stubborn messes.

Features:

  • ProWash Cycle - Determines the ideal cycle for washing dishes based on soil level and then makes real-time adjustments to achieve the best cleaning performance
  • SatinGlide® Max Rails (Upper Rack) - Creates a smooth, premium feeling when pulling out the upper rack, particularly with heavy loads.
  • 2 Rows Fold-Down Tines in Upper Rack - adjustable tines can be shifted into one of three positions to accommodate deep or wide dishes.
  • Fold-Down Tines in the Lower Rack - can be adjusted in one of three positions so water can clean inside deep or wide dishes.
  • 2 Fold-Down Cup Shelves with Integrated Stemware Holders - Provides extra room in the upper rack to hold additional cups, wine glasses, or long items such as utensils and spatulas.
  • Utility Basket (Upper Rack) - provides a dedicated space for small items such as small lids and utensils.
Specifications
Dimensions
Depth 24-3/4 in
Depth Closed Excluding Handles 24-3/4 in
Depth Closed Including Handles 27-1/2 in
Depth With Door Open 90 Degree 49-1/2 in
Height 34-1/2 in
Maximum Height 34-1/2 in
Minimum Height 33-1/2 in
Number of Place Settings 15
Width 23-7/8 in
Configuration and Overview
ADA Compliant No
CEE Tier Tier I
CUL Yes
Decibel Level dBA 44
Dishwasher Type Built-In
Prop 65 CALIFORNIA RESIDENTS ONLY - WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
UL UL
Controls
Control Location Multi-Color
Sensor Yes
Appearance
Door Style Flat
Handle Color Stainless Steel
Handle Material Metal
Handle Type Towel Bar
Window Yes
Details
Dispenser Detergent and Rinse Aid
Interior Light LED
Number of Racks 2
Number of Wash Levels 5.0
Number of Washarms 3
Rack Material Nylon
True Hold Door Yes
Tub Material Stainless Steel
Tub Style Built-in Tall Tub 24""
Cycles and Options
Number of Wash Cycles 6
Upper Rack
Adjustable 2 Position
Cushion-Tip Tines Yes
Extras 2-Plastic Cup Shelves, 8-Stemware Holders, 4-Light Item Clips
Fold-Down Tines 2 Fold Down
Style Straight
Utility Basket Yes
Lower Rack
Cushion-Tip Tines Yes
Extras No
Fold-Down Tines 1 Fold Down
Glides Rollers
Style Straight
Utility Basket Yes
Certifications
Energy Star® Qualified ENERGY STAR® Certified
Prop 65 CALIFORNIA RESIDENTS ONLY - WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
Electrical
Amps 15

KitchenAid Culinary Ambition

  • Rebate Ends: 12/31/2018
  • Must be postmarked by: 1/30/2019
  • Description: Receive up to a $1600 rebate with purchase of qualifying KitchenAid Appliance Package. Rebate form must be postmarked by 1/30/2019.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance


Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

10 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.

Benefits:

  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions

4.6

out of 5 (121 Reviews)

93% of reviewers recommend this product.

Perfect

Submitted by Rachael - 9/6/2017

Very quiet and works perfectly.

Yes, I recommend this product

Does a great job, watch out for the door

Submitted by Rosie the riveter - 8/16/2017

The dishwasher is very quiet. The only time I hear it is if I put a pot or bowl in just righy and the water sprays it funny. Dishes have come out clean every time. Make sure you're using the drying aid to get the dishes as dry as possible. There's an adjustment that can be made for the rinse aid depending on your water. My only complaint is the door. When I'm unloading, I seem to catch my leg on the corner frequently. Not sure if the door is slightly taller then my old one or there's some force that pulls me towards it! Overall, great dishwasher, I've been very pleased with this purchase.

Yes, I recommend this product

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I said who needs a window or lights in a dishwasher...I DO!.

Submitted by Kris - 8/2/2017

I got a gift card for a dishwasher....I'm so glad I picked this one..cant hear it run..which is good because I run a daycare and no extra noise is needed in this home..the window and lights are excellent too....

Yes, I recommend this product

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Beautiful!

Submitted by Fab kitchen - 8/2/2017

I bought this 3 months ago, I am happy i did.

Yes, I recommend this product

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Easy to use

Submitted by JR - 7/17/2017

I bought about a month ago and it is so much easier to use then the other product we had. Highly recommend this product

Yes, I recommend this product

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Awesome - better than we expected.

Submitted by None - 7/12/2017

Best purchase we've made. If only we can get it properly installed.

Yes, I recommend this product

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Efficient and exceedingly quiet

Submitted by Trina - 7/11/2017

I like the look of this with controls on the upper edge of door. So quiet that it is hard to tell when it is running. I rinse all of my dishes and they sit in there for days since there are only 2 of us. Does a wonderful job of cleaning. Very impressed with this dishwasher. We had a Maytag before and it was wonderful, just getting ragged. Really no complaints with it while raising family. However, this dishwasher is a much more expensive and higher quality model for sure. I would recommend this item for sure.

Yes, I recommend this product

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Husband: "Are you sure the dishwasher is on?"

Submitted by Greymom - 7/11/2017

Old dishwasher died after a long productive life. Went right to Kitchen Aid and shopped for the model I wanted. Bought it and had it installed after a few local issues were settled. It is really very quiet and the dishes sparkle. The only negative is that the cycles are much longer than I'm used to. The light cycle is over two hours, so there is no quick clean up after cooking, before dinner. It was explained that a longer cycle with lower H2O temp is more energy efficient, The Express wash may be a bit shorter. I have not used it yet. All in all, I would never have anything other than a Kitchen Aid.

Yes, I recommend this product

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Best Dishwasher Ever!

Submitted by KitchenAid Convert - 7/11/2017

I bought this dishwasher a few months ago and I love it. The window is a really cool feature, as is the light in the interior. The pot scrubber function makes quick work of dirty pots and pans - no need to pre-rinse. It's so quiet I often check to make sure it's running. This dishwasher makes me excited about dirty dishes LOL.

Yes, I recommend this product

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Works well

Submitted by sg - 7/2/2017

I'm happy with the dishwasher so far. It doesn't go out of its way to clean all surfaces but it is very quiet.

Yes, I recommend this product

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Great features!

Submitted by Sue Tex - 6/26/2017

The dishwasher is super quiet and cleans great. Everything gets dry, as well. And we love the window and the light!

Yes, I recommend this product

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The quietest dishwasher, ever!

Submitted by Em - 6/18/2017

What a pleasant change from out old dishwasher. We used to have to turn the television up because our old dishwasher was so loud. Now, we can barely hear it. The lights make it easy to load and the window just makes it look super cool.

Yes, I recommend this product

Great Dishwasher

Submitted by Steve - 6/16/2017

Amazing dishwasher!. looks great and performs perfect. very happy with it

Yes, I recommend this product

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Great Dishwasher - So Quiet

Submitted by Sandy - 6/16/2017

We renovated our kitchen and bought this new Kitchenaid dishwasher with window. So quiet that we don't hear it and does a great job cleaning our dishes. We love it!

Yes, I recommend this product

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Love Kitchenaid Dishwasher with Lighted Interior

Submitted by Sandy - 6/15/2017

Love my new Kitchenaid dishwasher with lighted interior. This is the most quiet dishwasher I have ever had and does a great job cleaning dishes. And we love the lighted interior. It lets us know when the dishwasher is finished.

Yes, I recommend this product

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Window and light

Submitted by Larry Colin - 6/9/2017

I did get this a month ago along with a kitchen aid stove both I love

Yes, I recommend this product

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Modern look

Submitted by Sheryl - 6/4/2017

Used it for 2 weeks, and dishes were not clean. Had to rewash all dishes by hand. Then discovered the top rack was adjustable. Manual did not address it and the on line did not address it. Salesman did not teach it either. Now, raising the rack allows dishes to get clean and I LOVE IT!

Yes, I recommend this product

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The best dishwasher I have ever owned!

Submitted by Cassie - 5/30/2017

This is the best and quietest dishwasher I have ever owned. The dishes are cleaned when its done and It is so quite I do not realize it is working.

Yes, I recommend this product

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Kitchen aid to Kitchen aid, 17yrs and counting!

Submitted by GWS - 5/28/2017

Bought this to replace another Kitchen aid that we had for 17 years! We always scraped rinsed and washed and was happy with the results. This machine scrape and right into the dishwasher no problem at all. In one month I have had no residual food left on anything I have put in this machine. Not only has it saved a step in my routine completely it does it all with about half the amount of noise as my last machine and is more efficient. What else can you ask for, clean dishes, less noise, better efficiency and fewer steps so far I'm happy. Now if it last for 17 years it will be a home run.

Yes, I recommend this product

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So far so good!

Submitted by Sara D - 5/23/2017

I bought this just a few weeks ago and so far so good! It's super quiet (didn't even realize it was on the first time!) and dishes are so far coming out sparkling.

Yes, I recommend this product

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Stylish

Submitted by tigersgirl - 5/22/2017

A very stylish dishwasher that had great reviews on every site we checked. It looks great in our kitchen. Just installed recently so not tons of usage but so far good. We like the features inside to make organizing the dishes easier. Light a nice bonus.

Yes, I recommend this product

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Nice machine!

Submitted by M&M twin - 5/19/2017

So very quiet and smooth,cleans really well,with no rinsing,but it does hold odors if you do not pre-rinse,I guess because it is tight and insulated

Yes, I recommend this product

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Everything You could possibly want in a Dishwasher!

Submitted by Rkarlesky - 5/16/2017

After owning several types and brands (Double Drawers and some more expensive models ) over twenty years with a hpusehold of 6 members we really put a dishwasher to the test. Our dishes come out spotless and unless you can see the indicator p t its so quiet!

Yes, I recommend this product

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Love this dishwasher!!!! So does everyone else!!!!!!!!!!!

Submitted by Dewey - 5/15/2017

Love the all the features, the light is really cool. Everyone seems to love the window, it match's the stove. Stove KitchenAid of course.

Yes, I recommend this product

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Looks fabulous

Submitted by Tany - 5/15/2017

I bought this diswasher at Appliance Factory in Parker. It is quiet and I love the interior light.

Yes, I recommend this product

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I Absolutely Love my Kitchen Aid Dishwaher

Submitted by Debbs - 5/5/2017

My Kitchen Aid Dish washer is so quiet i can watch tv while it is running. Absolutely Love my Kitchen Aid dish washer.

Yes, I recommend this product

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awesome dishwasher

Submitted by window - 5/2/2017

bought it two weeks ago, awesome.

Yes, I recommend this product

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Love the lighted interior!

Submitted by Jeanette Callaghan - 5/2/2017

The window is a plus, but I have noticed the dishwasher leaves food on my dishes if they are too close together.

Yes, I recommend this product

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It is a great dishwasher

Submitted by Maryse - 4/30/2017

I am enjoying my dishwasher it is great feature the glass door the utensil rack

Yes, I recommend this product

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Quiet & Cool

Submitted by Adnil - 4/22/2017

The look of this dishwasher is really cool because it has a window like on oven has. This way, you're not looking at one solid piece of stainless steel. It cleans dishes, etc. spotless and the machine is so quiet.... you don't realize it is on. It does, however, have a light that comes on to let you know that the wash cycle is over. the inside of the dishwasher lights up when you open its door for easy loading and unloading.

Yes, I recommend this product

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BEST DISHWASHER I EVER HAD

Submitted by Sam21 - 4/22/2017

I love everything about this dishwasher....the sleek, unique look, superior cleaning and it is very quiet. I'm so happy with my choice and this dishwasher is worth every penny!

Yes, I recommend this product

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Thougt it would be better!

Submitted by dont have one - 4/21/2017

Not quite as spacious as I expected. Also have some issues with the height in regards to items being placed inside it and then the rotating water piece located under the top rack. Which is not very sturdy and doesn't allow me to put most pots or pans inside to wash. Nor all that many items at all. Look wise on the outside it is pretty but would not recommend and I am very disappointed.

No, I do not recommend this product

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Excellent Dishwasher

Submitted by Mr. TB - 4/14/2017

Have had the dishwasher for 3 weeks now and it does a fantastic job in both cleaning and drying. Dishes, including pots and pans, come out spotless and totally dry - even plastic containers in the top rack. I like the light that comes on when you open the door to put items in; it helps in seeing where you're putting them, especially silverware. Would give it 5 stars but for the fact that I haven't had it long enough to judge reliability.

Yes, I recommend this product

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Love the unique window design

Submitted by Big Roy - 4/6/2017

Excellent brand name, Kitchenaid, with a unique window design which no other dishwasher had.

Yes, I recommend this product

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Quiet

Submitted by Leo - 3/30/2017

I bought this about 2 months ago

Yes, I recommend this product

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Excellent Dishwasher!

Submitted by NV - 3/28/2017

This dishwasher is very roomy and it with it's sensi-clean cycle, it cleans everything very well. For the bake on food, it has a power scrub cycle which also works excellently! The dishwasher is extremely quiet (44 decibels) and the inside of the dishwasher lights up when you open it, which may not seem like a big deal, but it is really nice! And, when it is done, it lights up again and you can see the clean dishes inside. I am very pleased with this dishwasher!

Yes, I recommend this product

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Sleek looking

Submitted by Rob - 3/24/2017

I like that the interior lights up. On the second wash the door crushed the toe plate. Had to wait 2 weeks for replacement. Hopefully it will make the washer guieter.

Yes, I recommend this product

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Love This Dishwasher

Submitted by DKNY - 3/23/2017

I've had this machine for a little over a month now, and I love it! I've had many other brands of dishwashers before this one, and this one costs a little more than the standard dishwashers, but I am so glad I bought this one! Very quiet, almost silent, very clean dishes and very stylish for my new kitchen!

Yes, I recommend this product

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Amazing Dishwasher

Submitted by BrendaLee - 3/17/2017

We replaced a 15+ year old dishwasher that sounded like a jet engine. Our new KitchenAid is a joy to run and quiet....I had to make sure it was running! Dishes are amazingly clean too. Window is a cool feature and love the lighted interior. My first large KitchenAid appliance and it won't be my last.

Yes, I recommend this product

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Great dishwasher!

Submitted by Pleased with purchase - 3/17/2017

Very easy to load. Holds a lot of dinner plates and glassware. Does a great job washing and drying. Super quiet!

Yes, I recommend this product

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LOVE THIS DISWASHER

Submitted by brawleyheart - 3/16/2017

KitchenAid has A+ product. The dishwasher cleans very well and beyond. Easy to use and makes you think you are doing something great by cleaning and keeping your family healthy.

Yes, I recommend this product

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Fantastic dishwasher

Submitted by Roger - 3/13/2017

We have used this 3 months and it cleans the dishes and pots excellent. The lighted interior and window has brought quite a few compliments from our family and friends.

Yes, I recommend this product

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Looks good. Cleans okay

Submitted by Tommy - 3/11/2017

Looks great. Window is a nice. Can't say it cleans better than our previous dish washer. The cycle is really, really long.

Yes, I recommend this product

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Great performance as well as value.

Submitted by T-man - 3/7/2017

This purchase is well worth the investment.

Yes, I recommend this product

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Awesome design

Submitted by Ant - 3/4/2017

Pretty! Quiet! And stylish! Looks good in kitchen

Yes, I recommend this product

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Sleek and stylish

Submitted by Mez - 3/2/2017

Dishes and utensils look like they just came out of the new box so happy

Yes, I recommend this product

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Great product

Submitted by Plavro - 3/2/2017

Love everything about this product except the window. I am just waiting for the seal to start leaking.

Yes, I recommend this product

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Handle protrudes too far

Submitted by Dripping with disappointment - 3/2/2017

I am pleased with the performance of my dishwasher, especially the quiet operation (except for being showered with water when I remove cups because the water that collects in the indented tops doesn't dry). But the dimensions of the ad did not mention that the handle protrudes 2-1/4 inches from the face of the dishwasher, making it impossible to open the drawer in that corner of the kitchen. The installer assured me KitchenAid would have an alternate handle, but that wasn't what the customer rep told me when I called. His lack of interest in helping me solve my problem was very discouraging

No, I do not recommend this product

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Awesome!

Submitted by TJ - 2/26/2017

Best dishwasher I've ever had! Beautiful look! Great quiet sound. Love the options and window.

Yes, I recommend this product

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Attractive and quiet!

Submitted by Bill in KC - 2/24/2017

Replaced a still working Kitchen Aid with more stylist and updated model. Very Pleased!

Yes, I recommend this product

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At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:

Dishwashers

Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).

Refrigerators

Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.

Removals

Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • GOOD STOCK RETURNS
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • DEFECTIVE MERCHANDISE
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • DAMAGED MERCHANDISE
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • BILLING TERMS AND CONDITIONS
  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • STORAGE CHARGES
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • CREDIT CARD PAYMENT
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • FINANCING PAYMENT
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • CASH/CHECK PAYMENT
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • SALES TAX
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Bosch Kitchen Appliance Package

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
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About Us

This beautifully designed Top Control Dishwasher has a Window with Lighted Interior so you can inspect dishes before removing them. It uses breakthrough Clean Water Wash System that continuously cleans the water for superior performance, even with the heaviest loads. Plus, the filter is maintenance-free. It also includes a ProScrub Option with 40 spray jets that make quick work of stubborn messes. [More About Us]

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