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KitchenAid Logo

36'' 6-Burner Dual Fuel Freestanding Range, Commercial-Style - Stainless Steel

Model # KDRS467VSS

 4.5 out of 5 (131 Reviews)

Available in 5 Color(s)

Regular Price $7,099

Our Price $6,999

After Applicable Rebates

Our Price


Price Check

Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

Payment Methods:

The dual fuel design of this commercial-style range, available in a variety of bold colors, features a gas cooktop with electric oven. Features like two 20K BTU Ultra Power Dual-Flame Burners and the Even-Heat True Convection System allow passionate cooks to reach their gourmet potential. KitchenAid® commercial-style ranges bring the tools of restaurant chefs into residential kitchens.


  • Dual Fuel Range
  • 5K BTU Simmer/Melt Burner - Reduces to 500 BTUs
  • EasyConvect Conversion System
  • Convect Bake, Roast, and Broil
  • 5.1 Cu. Ft. Total Capacity
  • Star-K Certified
  • Even-Heat True Convection
Configuration and Overview
Fuel Type Dual Fuel
Range Type Slide-in
Capacity 5.10
Cooktop Features
Cooktop Element Style Sealed Burner
Cooktop Surface Color Black
Cooktop Surface Material Porcelain Coated Steel
Number of Cooking Element-Burners 6
Center Front Element-Burner Power 15000 BTU
Center Front Element-Burner Type Sealed Burner
Center Rear Element-Burner Power 5000 BTU
Center Rear Element-Burner Type Simmer
Left Front Element-Burner Power 20,000 BTU
Left Front Element-Burner Type Dual Flame
Left Rear Element-Burner Power 15,000 BTU
Left Rear Element-Burner Type Sealed Burner
Right Front Element-Burner Power 20,000 BTU
Right Front Element-Burner Type Dual Flame
Right Rear Element-Burner Power 15,000 BTU
Right Rear Element-Burner Type Sealed Burner
Number of Grates 6
Grate Details Cast Iron Grates, Dishwasher Safe, Individual, Matte Finish
Oven Features
Number of Oven Lights 2
Automatic Convection Conversion Temperature Adjust Yes
Heating Element On Indicator Light No
Hot Surface Indicator Light No
Power On Indicator Light Yes
Light Type Incandescent
Oven Rack Type 1 Gliding Roll-Out, 2 Heavy Duty
Self-Cleaning Self-Cleaning
Oven Control Location Front
Oven Cooking System Convection
Bake Element Power 3000W
Hidden Bake Element Yes
Broiler Element Power 6500W
Broiler Location Top of Oven
Convection Element Power (watts) 1600
Convection Element Type True
Convection Functions Bake, Broil, Convection Conversion, Roast
Number of Oven Racks 3
Number of Rack Guides 5
Oven Interior Depth(IN,inches) 17 5/8
Oven Interior Height(IN,inches) 16
Oven Interior Width(IN,inches) 30 15/16
Door Type Metal & Glass
Handle Material Metal
Handle Type Towel Bar
Selections Clock, Control Lock, Delay Start, Hidden Bake Element, Power Outage Compatible, Proofing, Sabbath Mode, Simmer, Temperature Probe, Warm Hold
ADA Compliant ADA Height and Operation Compliant
Depth 29 9/16
Height 35 3/4
Width 36

KitchenAid Culinary Ambition

  • Rebate Ends: 7/18/2018
  • Must be postmarked by: 8/17/2018
  • Description: Receive up to a $1600 rebate with purchase of qualifying KitchenAid Appliance Package. Rebate form must be postmarked by 8/17/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance

Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

11 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.


  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions


out of 5 (131 Reviews)

89% of reviewers recommend this product.


Submitted by Kaz - 11/24/2017

Nice product, good features. So far so good.

Yes, I recommend this product

Looks, Cooks and Bakes Great!

Submitted by ML Cooks - 9/5/2017

I have just started using my range and I love it. The control of the burners is great and the oven is wonderful. I started out by baking 4 loaves of zucchini bread, they baked so evenly and nice. I had milk and cheese run over and it was very easy to clean up.

Yes, I recommend this product

Beyond thrilled with this range

Submitted by dckitchen - 8/31/2017

We upgraded to the 36 inch, 6 burner, duel fuel range and are so happy we did. The range had the best consumer report ratings in its class and was less expensive than some of the other options in this category. We have been so happy with the gas range options and the convection oven allows us to cook on multiple levels at the same time without sacrificing the quality of the food. Some of the options like delayed start have also been so helpful!

Yes, I recommend this product

Great so far!

Submitted by EM - 8/23/2017

I just started using this range and love it so far. Knobs are easy to use. The burners are hot. Oven is self explanatory and heats up so quickly. I've gotten praises from friends. Even my contractor wants one now.

Yes, I recommend this product

Great looking and very functional!

Submitted by Ash - 8/19/2017

I bought this earlier this summer and we couldn't be happier. It looks awesome in our kitchen and functions great as well!!

Yes, I recommend this product

Highly recommended!

Submitted by Shirl - 8/17/2017

Awesome products

Yes, I recommend this product


Submitted by Kat - 8/17/2017

Love love love

Yes, I recommend this product

Best range I have ever owned

Submitted by Joyce - 8/16/2017

Bought it in April, installed in June had it converted to LP gas. Love the range cleans up beautifully. Love the range top options, with the large and small burners and the simmer options are fantastic. Have used the broiler, you have to get use to how quickly it cooks. I love it and would buy it again. My only regret was I wanted a gas range and oven and duel fuel is the only option.

Yes, I recommend this product

I love this range

Submitted by Snerz - 8/4/2017

I bought this range for my new house. Not only does it look fabulous and like it belongs in a professional kitchen it cooks evenly and beautifully. I absolutely love it.

Yes, I recommend this product

No better range for the money

Submitted by Jay - 7/26/2017

I am very happy with this range. It is the perfect combination of burners and the oven bakes beautifully. I am impressed with the precision the gas burners for the stove top can deliver with the knob settings. I've had gas tops in the past that tweak out and die when set too low- not a problem here. The digital face for the oven works great and provides some unique features I'm looking forward to trying. I considered wolf appliances but am glad that I went with Kitchenaid. Worth the price and cheaper than some.

Yes, I recommend this product

Excellent Range!

Submitted by Shonmarie - 7/21/2017

I love my new KitchenAid Stove. It bakes beautifully and looks amazing. The burners have grates that are very sturdy and the flame on the 2 largest burners easily handle large pots and cast iron skillets. I bake French bread each week using stones. Not only did my loaves bake beautifully and evenly brown, there were no burn spots on the bottom of the bread. I really cannot say enough about this amazing piece of equipment. I just wish I would have purchased it a long time ago. Thank you, KitchenAid!

Yes, I recommend this product

Awesome Range

Submitted by Old Doc Doyle - 7/20/2017

I rcv'd my 36" dual fuel yesterday as a home owner's warranty replacement for my old DCS(17 years old) range of the same conformation. First issue was that the installers were unversed in making the necessary conversions to the gas regulator and burner orifices. Not their fault despite the fact that I informed the dispatch team at their company of this impending issue TWICE before they were sent to my home to remove my old unit and deliver and install the new range in it's stead. Fortunately one of my closest friends is co-owner of a commercial equipment repair company who came to my house last night and completed the install! My only disappointment is with the actual depth of each rack as they will definitely NOT take my restaurant sized baking stone which will now have to be cut to size! Haven't used the range at all but am anticipating doing so this evening to make dinner. Oh and btw- I am a Certified Executive Chef by trade and am thoroughly impressed with this unit so far! Film @ 11...

Yes, I recommend this product

Great range for the dedicated cook

Submitted by Mike - 7/19/2017

A great addition to our new kitchen.

Yes, I recommend this product

awesome cook top

Submitted by Rach - 7/15/2017

So happy with our new stove. It cooks everything quickly. It does run hot, much hotter than our last gas stove. Sometimes things even boil quickly on medium. I'm getting used to it quickly, but am loving the difference. It also has a high and low simmer on a couple burners which is fabulous

Yes, I recommend this product

Worst Range-nothing but disappointment

Submitted by Peter Nill - 7/9/2017

The KDRP467 has been the worst range my wife has ever purchased. Soon after purchasing it she called to ask about the center rack not sliding easily because the lens from the oven light interfering with the rack. Both customer Service and their engineering department "kissed" the issue off. Since then the lens cracked and remains off. Seven years ago the oven started overheating/oven door locked and became out of control. Determined that control panel needed to be replaced for over $500 and four weeks without a range. They said they had to locate a panel! Now the oven does not work again. Don't you think a range of that cost should last more than ten years and a company stand behind their product? Wish Kitchenaid would stood behind their products, rest of your Kitchenaid products work fine, at this time but who knows what will happen next that has to be replaced.

No, I do not recommend this product

Better than anticipated!!!!!

Submitted by Jackie - 6/10/2017

I love to entertain and cook! Even with 4 different dishes cooking - everything cooked evenly! Amazing!!! Love it

Yes, I recommend this product

excellent product

Submitted by kim - 6/1/2017


Yes, I recommend this product


Submitted by Nina - 5/25/2017

We love the commercial stove. We bought ALL kitchen aid appliances and love them ALL!!

Yes, I recommend this product

Even baking, burners easy to clean and flame strong and cons

Submitted by aunt betty - 5/23/2017

remodeled house and kitchen

Yes, I recommend this product

Great stove

Submitted by Cook - 5/19/2017

Hot hot hot. This stove cooks so fast, having to learn how to cook all over again after using an electric. Love the space of the 36 worth the extra money. Oven is a charm.

Yes, I recommend this product

Good looking

Submitted by Beff - 5/15/2017

Have only used five times. So far so good

Yes, I recommend this product

top of the line commerical range...we love it

Submitted by rick mills - 5/4/2017

We were building our new home on the lake in McCormick, SC. When it came to selecting the range, or cook top, we visited a lot of appliance show rooms. We decided on gas burners and electric oven--the duel fuel system. After looking at all the big name brands of commercial ovens, we were more impressed with the 36 inch duel fuel commercial Kitchenaid range than all the rest. We love this unit...it cooks great. We had to convert it to LP gas but with the kit provided and the instruction, we did it ourselves. A real important feature on our Kitchenaid that a lot of the commercial units do not have is the oven working on a timer. We had to have this feature, because on Sunday we love to put our roast in before we go to church. We come in from church...our roast, potatoes, carrots, celery and done to perfection. This is one great cooking machine--it will make you proud.

Yes, I recommend this product

Great features

Submitted by Josie Hernandez - 5/2/2017

I have always wanted a commercial range and I finally bought one

Yes, I recommend this product

Beautiful & love it

Submitted by Nola - 4/27/2017

Really great appliance

Yes, I recommend this product

Commercial Stove

Submitted by Ceasar G - 4/21/2017

I am extremely pleased.

Yes, I recommend this product


Submitted by Add - 4/20/2017

Solid appliance with wide range of heat application.

Yes, I recommend this product

Great features

Submitted by Nina - 4/8/2017

We love the stove and oven. We bought all new Kitchen Aid appliances for our new home and love everyone of them!

Yes, I recommend this product

Clean lines. Nice design and a joy to use.

Submitted by Little Richie - 3/30/2017

Much better than our last oven.

Yes, I recommend this product

Best stove ever??

Submitted by Celeste - 3/30/2017

I purchased this stove a few months ago, it is awesome?? The perfect upgrade if you are considering this profuct. I love the gas and electric combination. Very happy with this putchase??

Yes, I recommend this product

Save your money

Submitted by Molly - 3/23/2017

One year after purchase I used the self cleaning oven feature for the 1st time. The enamel bubbled and several pieces of quarter size enamel popped off the bottom of the oven. They had to replace the oven. 3 years later we get an error message in the display. We now have to replace a circuit board which is going to cost over $1500. For a top of the line appliance, I'm sorry we ever spent the money for this thing.

No, I do not recommend this product

Great range

Submitted by FL girl - 3/16/2017

I'm so happy with this range. It is so hard to find a digital control for a high end dual fuel range. The temperature is very accurate and the controls are easy to use. I love the different size burners as well for simmering.

Yes, I recommend this product

I am impressed with the quality of this range.

Submitted by New Kitchen - 3/16/2017

This range has all the features we were looking for in a duel fuel, from the wide interior to the heavy cast iron grates. This will be a great addition to our kitchen.

Yes, I recommend this product

Love my range!

Submitted by Debbie - 3/16/2017

I like be the dual fuel range. It fits our lifestyle perfectly.

Yes, I recommend this product

Beautiful range for our new kitchen!

Submitted by dfox20 - 3/14/2017

Purchased several Kitchenaid products for our new home, the centerpiece being this gorgeous dual fuel range.

Yes, I recommend this product

Excellent and beautiful!

Submitted by JDub - 3/2/2017

It looks stunning in our new kitchen and operates as expected! quiet, strong, reliable and looks amazing

Yes, I recommend this product

Great Value

Submitted by C. Hartman - 3/2/2017

We are very pleased with our purchase. Heats fast and steady, easy to clean, and nice to look at. Cant ask for more.

Yes, I recommend this product

Better than Viking

Submitted by CW - 3/2/2017

Love it. The dual burner is very nice. High quality

Yes, I recommend this product

Best range!

Submitted by Suzi - 2/23/2017

Makes cooking fun and enjoyable!

Yes, I recommend this product

Now I'm cooking!

Submitted by Lauren the librarian - 2/10/2017

Love the 6 burners. Love how easy it is to pull out the oven racks, especially the bottom rack--it just glides! It will be so easy to bake a turkey.

Yes, I recommend this product

Love it!!

Submitted by Juani - 2/6/2017

Love it! Everyone Compliments me on it!

Yes, I recommend this product

I like it

Submitted by Trena - 1/29/2017

The only issue I have is that it seems to tke longer to preheat than it should and I may need to have someone adjust the flames. They may bee a little too high, even on low

Yes, I recommend this product

Love this range

Submitted by John - 1/13/2017

We looked at many different brands (many quite high-end) and decided on this one based on the reviews being so good. After having lived with this range for almost a year we are totally thrilled with it. The gas cook top has 3 different sizes of burners to cover every application. The dual, convection/electric stove works fantastic and the bread-proof mode is especially nice. The build quality is very solid and high-end. We couldn't be more pleased.

Yes, I recommend this product

Great features

Submitted by G - 1/7/2017

We bought this a month ago and besides look fabulous, the six burners were much needed for our seven fish Christmas Eve dinner along with the large oven. Best stove we ever bought.

Yes, I recommend this product

A Great Range

Submitted by Fred - 1/6/2017

Preparing Christmas dinner this year was a very enjoyable project compared to my prior range. Plenty of room to cook with instant heat and the oven was right on the money. The only issue was the oven shelves did not slide easily. The more weight the harder to slide. This is an excellent choice.

Yes, I recommend this product

Best ever

Submitted by Still learning - 1/6/2017

The gas stove top cooks just the way I like and is so roomy that I really can have 6 pots cooking without crowding. The convection electric oven bakes, roasts, very well. Easy convection is easily understood and used. I use convection for all my baking: cookies, pies and they turn out great. The racks are very sturdy, slide well and the roller slide for the bottom rack is awesome.

Yes, I recommend this product

Better than Viking!

Submitted by Susie - 1/6/2017

This is truly professional quality stove! The heat comes on quickly and smoothly. Chesnibg is easy too. I used to own a Viking stove so I can compare the two and as of now, the kitchen aid is better than Viking.

Yes, I recommend this product

Waste of $$$.

Submitted by Disgusted/disappointed - 12/26/2016

Read the reviews OFF the Kitchen Aid site. We bought this very expensive range 13 yrs ago. We are at over $1500 in repairs. Not only does our model only work on occasion it's dangerous and Kitchen aid will not recall it. Even tho several complaits online about glass in oven door blowing out when you use the self cleaning part of the oven. Ours loses power when you try to change the temp. Guage while oven on then just stops working, we replaced our glass in door already shattered. Oven door locks anytime it feel like it and have to shut off power oven. Or call repair man to come unlock it. We used the self cleaner and oven locked again. Now not able to use self cleaner at all anymore. It went onto self cleaning mode while I was baking(Dangerous) the mother board went out years ago and had to be replaced. I'll be leaving reviews on every site about this oven aND on Facebook publically the fact that kitchen aid will not recall it. SO IRRESPONSIBLE! someone can get hurt when glass blows out while self cleaning is turned on.

No, I do not recommend this product

great stove

Submitted by jc - 12/21/2016

I bought this stove 2 months ago. Best stove every would highly recommend this over a Wolf Stove.

Yes, I recommend this product

Beautiful when it works!

Submitted by Beth - 12/20/2016

Purchased the 36" 6 burner dual fuel freestanding commercial range July 2016. Finally put it to the big test on Thanksgiving Day, November 24th. It failed. I was using the oven and the cook-top preparing dinner for 21 and the oven just quit. I turned the oven off, restarted and it began to heat up. Then it quit again. First appointment that warranty could make was December 5. A-Z Service came out and determined I needed a new part caused by using the burners and oven at the same time. That's why I purchased a commercial brand so I wouldn't have to worry. A week later December 14th my oven was fixed. I am now worried about my next big gathering on Christmas.

No, I do not recommend this product

Cook like the pros

Submitted by Bob recently retired - 12/19/2016

Replaced our 16 yr old monogram stove back in April 2016. Nice to have a updated modern replacement. Very happy with new stove.

Yes, I recommend this product

At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:


Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).


Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.


Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Bosch Kitchen Appliance Package

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
About Us

The dual fuel design of this commercial-style range, available in a variety of bold colors, features a gas cooktop with electric oven. Features like two 20K BTU Ultra Power Dual-Flame Burners and the Even-Heat True Convection System allow passionate cooks to reach their gourmet potential. KitchenAid® commercial-style ranges bring the tools of restaurant chefs into residential kitchens.

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