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36'' 4-Burner with Griddle, Dual Fuel Freestanding Range, Commercial-Style - Stainless Steel

Model # KDRS463VSS

 4.1 out of 5 (26 Reviews)

Available in 5 Color(s)

Regular Price $7,399

Our Price $7,299

After Applicable Rebates

Our Price


Price Check

Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

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This 36-inch dual fuel range features commercial styling available in a variety of bold colors. The gas cooking surface includes four burners and the Even-Heat Chrome Electric Griddle. The electric oven features the Even-Heat True Convection System that allows passionate cooks to reach their gourmet potential, while helping their kitchens achieve their design potential.


  • Dual Fuel Range
  • Even-Heat True Convection Oven
  • Even-Heat Chrome Electric Griddle
  • 20K BTU Ultra Power Dual-Flame Burner
  • 5K BTU Simmer/Melt Burner - Reduces to 500 BTUs
  • EasyConvect Conversion System
  • Convect Bake, Roast, and Broil
  • 5.1 Cu. Ft. Total Capacity
  • Star-K Certified
Configuration and Overview
Fuel Type Dual Fuel
Range Type Slide-in
Capacity 5.10
Cooktop Features
Cooktop Element Style Sealed Burner
Cooktop Surface Color Black
Cooktop Surface Material Porcelain Coated Steel
Number of Cooking Element-Burners 5
Left Front Element-Burner Power 20,000 BTU
Left Front Element-Burner Type Dual Flame
Left Rear Element-Burner Power 15,000 BTU
Left Rear Element-Burner Type Sealed Burner
Right Front Element-Burner Power 15,000 BTU
Right Front Element-Burner Type Sealed Burner
Right Rear Element-Burner Power 5000 BTU
Right Rear Element-Burner Type Simmer
Number of Grates 4
Grate Details Cast Iron Grates, Dishwasher Safe, Individual, Matte Finish
Oven Features
Number of Oven Lights 2
Automatic Convection Conversion Temperature Adjust Yes
Heating Element On Indicator Light No
Hot Surface Indicator Light No
Power On Indicator Light Yes
Light Type Incandescent
Oven Rack Type 1 Gliding Roll-Out, 2 Heavy Duty
Self-Cleaning Self-Cleaning
Oven Control Location Front
Oven Cooking System Convection
Bake Element Power 3000W
Hidden Bake Element Yes
Broiler Element Power 6500W
Broiler Location Top of Oven
Convection Element Power (watts) 1600
Convection Element Type True
Convection Functions Bake, Broil, Convection Conversion, Roast
Number of Oven Racks 3
Number of Rack Guides 5
Oven Interior Depth(IN,inches) 17 5/8
Oven Interior Height(IN,inches) 16
Oven Interior Width(IN,inches) 31
Door Type Metal & Glass
Handle Material Metal
Handle Type Towel Bar
Selections Clock, Control Lock, Delay Start, Easy Convect Conversion, Hidden Bake Element, Power Outage Compatible, Proofing, Sabbath Mode, Simmer, Temperature Probe, Timer, Warm Hold
ADA Compliant ADA Height and Operation Compliant
Depth 29 9/16
Height 35 3/4
Width 36

KitchenAid Culinary Ambition

  • Rebate Ends: 7/18/2018
  • Must be postmarked by: 8/17/2018
  • Description: Receive up to a $1600 rebate with purchase of qualifying KitchenAid Appliance Package. Rebate form must be postmarked by 8/17/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance

Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

11 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.


  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions


out of 5 (26 Reviews)

73% of reviewers recommend this product.

Beautiful and Functional

Submitted by Modern Farmhouse - 8/30/2017

We purchased this Range for our new home and it is wonderful. It works great and cooks so evenly. It is easy to clean and a beautiful commercial style look. When the oven is on, it even blows cool area out so the room does not heat up with having the oven on. So nice!

Yes, I recommend this product

Great looking and great to use

Submitted by Nellie's Mom - 8/9/2017

I chose this for my new house and absolutely love it. The three burner sizes are practical and it's great having an electric oven. There are numerous settings that I haven't been able to try yet, but I'm looking forward to it.

Yes, I recommend this product

Love this!

Submitted by Lacy - 7/26/2017

We are so happy with this purchase, griddle is so easy to clean which was a big concern of mine. The only downside is that the hood vent that goes with it was a lot more expensive than we anticipated, the blower fan is not included ($600) in the already very expensive hood vent cost. Just make sure the sales person truly knows the products so you aren't surprised and get what you need to make it all work. Thankfully our local store paid for the blower for us since they didn't know and we had spent $14,000 with our purchase with them.

Yes, I recommend this product

Looks great

Submitted by Nick - the self made chef - 7/20/2017

We purchased this stove while remodeling our kitchen several months ago. Love it except for the vent openings on inside of oven door which allows any spills to drip between glass panels.

Yes, I recommend this product

Beautiful appliance

Submitted by Patricia - 7/18/2017

Love it's quality and look. Works great very high end looking - only issue is electronic panel is too flat easy access for cats to walk on and set off or kids to touch - although it does have a lock control feature

Yes, I recommend this product

Perfection in gas cooking

Submitted by Bob - 6/2/2017

Simple amazing piece ,my wife has never used gas before this range easy to use and safe simply well contained perfection.

Yes, I recommend this product


Submitted by Bambi - 3/23/2017

I love my new 36 in kitchenaid range, it makes me feel like a great cook-because it cooks everything so evenly and perfect.

Yes, I recommend this product

Best Range Ever

Submitted by Link - 3/16/2017

Best Range I have ever owned.

Yes, I recommend this product

Buyer Beware

Submitted by Frustrated - 2/15/2017

I was set on buying this range (along with an entire kitchen's worth of appliances) from KitchenAid. I was so excited to get such a high quality range at such a great price. We were on the final stretch of making these purchases when our cabinet maker informed me that the cabinetry around the range hood must be 42" from the top of the range for it to meet code. 42"!!! I am 5'2" and I wouldn't be able to even reach the hood to turn it on!... Not to mention all hood inserts are recommended to be placed 30-36" away from a range. I was certain that this was a mistake. So I called KitchenAid directly. I was told by their costumer service that this 42" distance was "how far the range was tested to" and if we were to place the hood at a lower level the warranty would be void. So beware if you buy this range and currently have a hood lower than 42 inches (which is EVERYONE because all other brands test it to the lower level and make it code). Or beware if you are building and want it to pass inspection upon build completion. Or beware if you are selling and want it to pass inspection... it must be to the 42" that KitchenAid tested it to. I am frustrated by this because I now have to start shopping for an entire kitchen (including wall ovens and beverage station) worth of appliances.

No, I do not recommend this product

Season the GRIDDLE!!

Submitted by CK - 11/13/2016

Kitchenaid! this means you! you need to put a warning sticker to advise people to season the grill, for customer satisfaction. All the people out there with burnt griddles aren't saying that they seasoned the Griddles First!! before use. Heat it all the way up to expand the metals pores and rub oils (of your choice- eg- Peanut oils) into it. Let it cool, and do it again,... repeat about 3-4 times otherwise things are gonna stick! Wish the grill was removable though!!! Better have it on V.2.0

Yes, I recommend this product

Great stove!

Submitted by Sissie - 11/8/2016

I am very happy with my new range. I love the way the oven adjust the correct temperature for my baking. I am really looking forward to cooking our family Thanksgiving dinner. I usually make 6 pies and the large oven will really help with the baking. I intend to use the grill to keep dishes warm as I am getting other dishes ready for the table. I am also looking forward to making my raspberry jam for Christmas. The large gas burners will really help the process.

Yes, I recommend this product

Low Simmer Option

Submitted by Vicki - 11/7/2016

My husband and I love this stove. The oven bakes evenly and on the stove top area the low simmer is great.

Yes, I recommend this product

Happy with our selection!

Submitted by Laurainoc - 9/25/2016

We replaced an old Viking range with this oven about 2 weeks ago and I am very pleased with our decision. The gas burners are very responsive, and I really like the digital controls as well. I also really like the sliding shelf inside the oven, which makes it easy to check on what I'm baking. We are very happy with this oven so far!

Yes, I recommend this product

Love this stove!

Submitted by Hunt & Fish MT - 5/20/2016

I have had this stove for 5 months and love it! The burners are great and the convection oven will cook 5 loaves of bread at once perfectly. One drawback is the griddle is very slow to heat up (25 minutes), but once it is heated it is very even heat. Another is the stainless steel is hard to clean and remove fingerprints. Overall the benefits far out way the negatives.

Yes, I recommend this product

Outstanding Range

Submitted by Rod - 3/27/2016

This range is amazing. We had a hard time at first deciding what type of top we wanted and went with the griddle option in the end. We are really pleased with it. It is such a high quality and professional appliance. We are extremely satisfied with all of our kitchenaid appliances.

Yes, I recommend this product

I love the top burners

Submitted by terrythebaker - 12/1/2015

The top gas burner are everything I hopped for. I am happy with the workmanship of the product. I am a bit disapointed with the size of the oven. I bake wedding cakes and this is why I wanted the 36" oven, My largest pans do not fit in this oven. I have 9 pans I can not use in this oven. I used to have a DCS all gas and I miss it greatly.

No, I do not recommend this product

Works Amazing! Love the griddle!

Submitted by clwhitehair - 11/16/2015

We installed this range in our home over a year ago. That griddle makes restaurant style rueben sandwiches and Grilled cheese, and toasted burger buns. It does take some time to warm up, so we just had to remember to give it a 20 min headstart. The oven works great and the stove burners are a dream to cook with. I read somewhere to coat them with coconut oil and cook them in the oven to cure them, similar to a castiron griddle, but, I hope kitchen aid would respond to this note to make sure that is a good idea before I try it. There is two things I would improve... sometimes when I walk by the range or lean over to cook something in back, I accidently hit a the control panel and turn the oven off, or change what is on the panel. I know there is a panel lock on this led panel, but I haven't used it...Id just hate the turkey to stop cooking while I've got everything else ready on time! The 2nd thing is that my other KA appliances have the red accents on the handle, and I wish this appliance did too, to match the other appliances.

Yes, I recommend this product

Could Use a Griddle Cover Accessory

Submitted by Cookin' with Gas - 11/4/2015

I just had this installed this afternoon and haven't christened it yet as my kitchen is being renovated. The griddle is daunting! It has a mirror finish, cannot be removed, and there is no cover for it when it is not in use. If anything splatters from the burners, it's all over the mirror griddle. Bad design. Can you come up with a griddle cover, please?

No, I do not recommend this product

Not exactly what we thought.....

Submitted by Lisa - 8/18/2015

We purchased a new home and upgraded our kitchen. This particular range looks nice except the griddle we thought would be a iron griddle to match the other burners. The griddle takes a long to heat up , our food stuck to it and it was way more cleaning effort then I want to deal with. Wished griddle was removable for easy cleaning. We wish we could have a do over.....I wouldn't have picked the griddle range but would have chose a range with the same look but without the griddle. Not a satisfying feeling of paying big $$$$ for upgraded kitchen and now not happy with purchase.

No, I do not recommend this product

Griddle is Great!

Submitted by Steve - 5/28/2015

The design of this Commercial grade freestanding range is on spot. I have had mine for 2 months in our new home along with a 42 inch built-in refrigator and separate stack of an oven, microwave and warming drawer. All work great. The secret to the griddle is it takes time to warm up and most cooking is at 350 degrees. Just like in the Japanese Steakhouses, the greeter turns the grill on when you sit down. Your order is taken, get your soup and salad, then when the chef comes out it is ready. This is really simple. Clean up is the same way as in the restaurant. Use lemon juice cut 50% with water and a light (not metal) scrubbing pad under a pot holder as you do the cleaning when hot not cold. I keep mine in a medium sized squeeze bottle in the fridge. One pass with the lemon juice should release most anything you would cook. I would not do chop-chop on the griddle, do that ahead of time. It holds heat evenly and for a long time after it is turned off. Overall 5 Stars!

Yes, I recommend this product

Love the functionality and style!

Submitted by EmilyH - 4/4/2015

Great dual fuel option. We love the modern style and functionality of the large oven and extra wide cook top. The griddle is difficult to clean since it isn't removable in any way, so we will probably not use it often. We were pleasantly surprised that this model also included a temperature probe that you can insert into meat while it is cooking and it will alert you when it reaches the desired temp.

Yes, I recommend this product


Submitted by Twanda02 - 3/8/2015

New kitchen and a new stove. Very nice product with many features

Yes, I recommend this product

Nice looking, poor functional design

Submitted by DAS68 - 1/23/2015

The digital display placed right under the griddle is a mistake. Hard to keep clean and module had to be replaced after one year.

No, I do not recommend this product

Griddle is worthless

Submitted by msaigh - 11/23/2014

We bought this stove because we liked the feature of the griddle in the middle. However, the griddle takes forever to get hot and when it does, it is not the kind of temp you need to cook effectively. Additionally, it is a nightmare to clean. the other features of this over are great, but the griddle is terrible and not worth the expense.

No, I do not recommend this product

Mixed experience

Submitted by MjsDC - 4/29/2014

I have had a problem with my oven door not closing all the way, which means the oven doesn't heat well. I've had it serviced twice but it can't seem to be fixed. Also next time I wouldn't get the griddle - it is slow to heat up and so I end up using a pan on one of the burners instead of the griddle most of the time.

No, I do not recommend this product

My wife and I love our new kitche and range.

Submitted by Northcountycook - 7/14/2013

The range is well designed and we keep learning about its new features. We were especially pleased to discover that the range may be leveled through adjusting screws in the front of the unit, so our kitchen contractor could raise the range about a quarter of an inch higher than the granite countertop in about 3 minutes--no biggie!

Yes, I recommend this product

At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:


Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).


Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.


Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Royal Kitchen Giveaway
Bosch Kitchen Appliance Package

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

For Official Contest Rules, Click Here

Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
About Us

This 36-inch dual fuel range features commercial styling available in a variety of bold colors. The gas cooking surface includes four burners and the Even-Heat Chrome Electric Griddle. The electric oven features the Even-Heat True Convection System that allows passionate cooks to reach their gourmet potential, while helping their kitchens achieve their design potential.

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