Welcome to our website! As we have the ability to list on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 610-933-2900 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Watch This Price
KitchenAid Logo

25.5 cu. ft 42-Inch Width Built-In Side by Side Refrigerator with PrintShield Finish - Stainless Steel

Model # KBSN602ESS

 4.1 out of 5 (32 Reviews)

Available in 2 Color(s)

Regular Price $8,699

Our Price $8,399

After Applicable Rebates

Our Price


Price Check

Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

Payment Methods:

This beautiful 25.5 cu. ft built-in refrigerator provides the premium look of Panel Ready design. It allows you to customize your refrigerator to match surrounding cabinetry. The ExtendFresh Plus Temperature Management System maintains the prefect temperature for fresh ingredients. The FreshFlow Produce Preserver extends freshness by neutralizing the over-ripening effects of ethylene emitted by certain fruits and vegetables. It also features PrintShield Finish, a fingerprint resistant finish, which protects against smudges and enhances the look of the refrigerator.


  • PrintShield Finish
  • ExtendFresh Plus Temperature Management System
  • Produce Preserver
  • SatinGlide® Crispers
  • Professionally-Inspired Design
  • Automatic Ice Maker
  • LED Lighting
  • Adjustable Spill-Resistant Glass Shelves
  • Intuitive Controls
  • Fit System Limited Guarantee 1
Configuration and Overview
Refrigerator Type Side-by-Side
Freezer Capacity 9.07
Refrigerator Capacity 16.41
Energy Star® Qualified No
CEE Tier Not Rated
Height 83 3/8
Depth 27 1/2
Width 42 1/4
Cutout Depth 24
Cutout Height 83 1/2
Cutout Width 41 1/2
Height To Top Of Cabinet 83 3/8
Depth With Door Open 90 Degree 47 7/8
Depth Excluding Doors 24 1/8
Depth Closed Excluding Handles 25 1/8
Width with Doors Closed 42 1/4
Freezer Capacity 9.07
Refrigerator Capacity 16.41
Number of Interior Shelves 3
Spill-Proof Glass Shelves 3 Adjustable Full Width
Humidity-Controlled Drawers No
Temperature-Controlled Drawers 1 Full Width
Non Climate-Control Drawers 2 Full Width
Door Bins 1 Adjustable Gallon, 1 Dairy, 3 Adjustable Full-Width
Freezer Features
Number of Shelves 4
Interior Shelves 1 Adjustable Full Width Wire, 3 Fixed Full Width Wire
Door Bins 6 Adjustable Full-Width
Freezer Drawer/Basket 1 Full Width Lower Plastic, 1 Full Width Upper Plastic
Light LED
Filtration and Dispensing
Dispenser Type No Dispenser
Ice Maker Factory Installed
Door Style Flat
Reversible Door No
LCD Touch Screen No

KitchenAid Culinary Ambition

  • Rebate Ends: 7/18/2018
  • Must be postmarked by: 8/17/2018
  • Description: Receive up to a $1600 rebate with purchase of qualifying KitchenAid Appliance Package. Rebate form must be postmarked by 8/17/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance

Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

11 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.


  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions


out of 5 (32 Reviews)

81% of reviewers recommend this product.

Looks beautiful

Submitted by Diana Dean - 9/14/2017

The refrigerator door shelfs are too tall awkward removing short items, the butter container takes up too much room we are not using it, cannot fit frozen pizzas in the freezer. Otherwise I love the refrigerator

Yes, I recommend this product

Crown Jewel of the Kitchen!

Submitted by Rose - 9/4/2017

I had to buy a built-in to replace one that died in a kitchen I was not prepared to renovate. So many people suggested buying a 36" standard fridge and filling in the extra space with cabinet trim. I am so glad I bought this built-in! It was among the most reasonably priced in its class, and ended up making the kitchen look fabulous. Now when I see standard refrigerators, for me they detract rather than enhance to kitchen aesthetic. This is a beautiful appliance, and so worth the upgrade.

Yes, I recommend this product


Submitted by Craig - 8/30/2017

I had this refrigerator installed about a month ago and I could not be happier. The features are plentiful and easy to use. My previous house had a sub zero which made me originally look at that brand for my new house. I am fortunate I looked up reviews (personal and professional review companies) and chose the KitchenAid, this one far surpasses every aspect the Sub Zero. The freezer has an incredible ice production rate. Previously I had to buy ice for parties, never again. Great Fridge - Great Price - Looks Amazing.

Yes, I recommend this product

Beautiful, if you can say that about a refrigerator

Submitted by Diana - 8/28/2017

So far everything is wonderful! We've only had our new appliaces 9 days. We replaced a kitchen aid refrigerator of the same style and a dacor double oven convection

Yes, I recommend this product

Nice upgrade!

Submitted by EWPCHELLE - 8/7/2017

Bought this to replace a 14 year old Kitchenaid side by side. My favorite new feature is that fingerprints are much less likely to show on the new finish v. our old stainless steel model - no more having to wipe it down after each use! There seems to be a bit more space in this model as well. Hoping this lasts another 14 years!

Yes, I recommend this product

Great looking built-in fridge!

Submitted by Appliancemaniac - 7/20/2017

I bought this to replace an older kitchenaid model because I knew it would fit in my cabinet space, and was one of the lower priced 42" built-ins. I do love the new led lights, and the handles are much nicer than before. It cools very well, ice maker is quiet and the ice is very clear, maybe due to the filter being a different style and larger than the previous model. I was only disappointed that the produce drawer filter was not integrated into the drawers, it's just a cheap plastic container with suction cups that holds the packets of filtering material. There were no instructions about this in the user guide, I only discovered it when I opened the gift box with the spare water filter. I was also missing one of the freezer door shelves, but KitchenAid has promised to send it to me. Now I just hope this fridge lasts longer than the last one (13 years).

Yes, I recommend this product

Good refrigerator but not perfect

Submitted by JT - 7/10/2017

Nice refrigerator but has some design flaws. Freezer drawer fronts do not stay attached to the wire baskets. When opening drawers, the plastic drawer front comes off in your hand.

No, I do not recommend this product

Nice refrigerator but not perfect...

Submitted by JT - 7/8/2017

Love the refrigerator but disappointed with freezer drawer design. Drawer is a wire basket with a plastic front. The plastic drawer front on both drawers will not stay attached to the wire basket rendering the drawers useless. This seems to be a design flaw with the drawer.

No, I do not recommend this product

Didn't work !

Submitted by Shar - 4/15/2017

Brand new worked only 3 days then didn't cool on refrigerator side. freezer side frosted up. called kitchen aid, on hold for 57 minutes then have up and made appointment on line for service. rep came out a week later and found a pkuf not properly installed at factory. worked fine for 3 days but now freezer frosting up again

No, I do not recommend this product


Submitted by Judyjudyj - 4/6/2017

Bought few weeks ago to replace 20+ year old built-in. Good looking refrigerator and am happy with purchase

Yes, I recommend this product

So quiet side by side

Submitted by eastender - 3/13/2017

I bought this a month ag and love it. No ice dispenser or water dispenser gives it a sleek appearance Very quiet ice maker

Yes, I recommend this product

good value

Submitted by sherry - 2/27/2017

It is a replacement of my old 42" GE Monogram. I am happy for the decision I made replace vs repair. Works out well. Actually better than I expected. The unit is very quiet. Hope it will last longer than GE Monogram.

Yes, I recommend this product


Submitted by Cookie - 2/19/2017

Working great, easy to find everything in the fridge and freezer. Do wish one was offered without ice maker though.

Yes, I recommend this product


Submitted by Charlie's Mom - 1/23/2017

We installed this fridge a couple of weeks ago and so far I don't have any complaints. It is quiet, the icemaker is quick, and it's just the right size. We really have loved the lighting inside the unit as well as the way the doors feel when you open and close them-- very sturdy and quiet. We did recieve the wrong base grill somehow-- but after contacting customer service I was informed that there is a seperate phone number for the built in units and I was VERY impressed with the customer service I recieved. I got a person without having to listen to elevator music and she understood my issue and sent a replacement out without question and incurring extra charges. I was very pleased with the experience!

Yes, I recommend this product

Kitchen is my 'office'

Submitted by Chef/Mother/Wife - 12/16/2016

Replaced our side-by-side KA refrigerator ( 2004) model with 2016 model. Incredible lighting improvements. Ice maker lowered to much easier level for gathering ice. So quiet that we initially checked repeatedly to see if it was functioning properly. Shelves vastly improved: better sliding function, deeper, well positioned. Very satisfied.

Yes, I recommend this product

attractive, simple design

Submitted by Bianca - 12/8/2016

Had previous Refrigerator for 10.5 yrs... This new one is similar but with a better interior design. Runs quietly, good to look at.

Yes, I recommend this product

Sub Zero vs. Kitchenaid

Submitted by Bill - 11/25/2016

Recently purchased a Kitchenaid refrigerator for our guest house and it is clearly on par with the Subzero refrigerator we have in our main house.

Yes, I recommend this product

Beautiful inside and out!

Submitted by SKH - 10/21/2016

We love our new side by side built in refrigerator! We just did a total kitchen remodel and purchased all new KitchenAid appliances. We are happy with all of our appliances. They look great and perform well. My husband's only request was for a side by side refrigerator. I originally wanted french door refrigerator but have been very happy with the side by side. Great storage. Beautiful inside, easy to keep clean and organized. Food seems to stay fresh longer.

Yes, I recommend this product

love it

Submitted by MC - 10/19/2016

We have had this fridge for 3+ years and can't complain. Looks great and zero issues. Hoping for years of continued carefree ownership. A little loud but no more than our old subzero.

Yes, I recommend this product


Submitted by Points - 10/7/2016

Had a built-in KitchenAid when bought new house. Lasted 16 years. Bought same type, capacity, etc. The unit is beautiful and refrigerator side is great. Problem on Freezer side is that it, every so often, on it's own, although set to 0 degrees, the thermostat drops as low as -10 degrees. With a mercury thermometer we put in the freezer it reads as low as -18 degrees. I then have to reset the temp control in the refrig back to factory settings 0/37. About an hour later the freezer rebounds to -0 to -2 degrees. And no, this is not a result of the freezer door being left open for a period of time. Because it is not an every occurrence we haven't called for service. This unit is only 40days new.

Yes, I recommend this product

One Great Refrigerator

Submitted by cookiebaker - 10/1/2016

We needed to replace a counter depth refrigerator having pretty exacting measurements to fit the cabinet. The Kitchenaid was a perfect fit. Not only that, it is a perfect refrigerator; well built, great lighting, wonderful depth and sturdy shelving. The ice maker works amazingly fast. I love the silent doors---no suction sound. I would recommend this appliance over and over.

Yes, I recommend this product

well designed

Submitted by paulp - 9/20/2016

Did Major renovations and replaced all appliances. Not as Deep as our old fridge so don't expect to put a large pizza box on the shelf. will take some time getting use to.

Yes, I recommend this product

Problems persist and Kitchenaid service after sale is worst

Submitted by CHATTGUY - 9/18/2016

This is a follow up to my previous post on my knsn602ess purchased on 5-26-16. I have continued to call service only to wait over a week for a repair person to show up, order parts and have the over temp issue persist in the refrigerator. It is now sept 18, 2016 almost 4 months post my purchase and the refrigerator has yet to work for 1 week with out the error. The customer service team tell you kitchenaid's warranty says they will continue to work to resolve the issue, but you are basically stuck with a nonfunctioning unit until they can, and will not replace the unit till all repairs they deem necessary are exhausted or your warranty runs out. Buyer be ware.

No, I do not recommend this product


Submitted by homerepairnut - 9/6/2016

Granted it is only a week old, but we really like it. The LED lighting is awesome, it does what it is supposed to and looks great. A couple notes - the S.S. finish seems updated from the past and is a lighter shade/more smudge proof (that is good!), and I think this one is 1/2" deeper than our other older model. We really like it so far!

Yes, I recommend this product

Elegant design

Submitted by Sheree, the cook - 8/27/2016

We remodeled our kitchen this year. The KitchenAid counter depth frige looks awesome!

Yes, I recommend this product

worst service experiance

Submitted by CHATTGUY - 8/22/2016

I purchased this built in KBSN602ESS00 unit in may 2016. Since day 1 we have had over temp alarm and no control of temp. I WAS TOLD THERE IS A SERVICE BULLITIN about bad board from factory. after 2 services problem still persist. board and wiring harness replaced. ref temp was 56 degrees. Trying to talk to service or schedule is horrible. I called 5 times this am and no response yet. NEVER will I BUY kitchenaid again unless the after sales experience changes.

No, I do not recommend this product

Love the space and LED lighting

Submitted by janice - 8/22/2016

We love our new kitchenAid refrigerator. The new led lighting is awesome. I've had kitchenAid for the past 15 years. It is my go to brand for all our kitchen appliances.

Yes, I recommend this product

Love the new refrigerator!

Submitted by Twinmom - 7/29/2016

Love the look of this refrigerator. Nice drawers inside too that open and close easily compared to older models. Ice drawer is good size for our family of five and fills quickly. Shelves in freezer a little smaller than our older model though, which is the only thing we do not like about it. But, like the drawers it has. Our older version didn't have any drawers in the freezer. Doors feel substantial and shelves are easy to clean.

Yes, I recommend this product

New Ice Box

Submitted by Bobby Ed - 7/11/2016

Our built-in Kitchen Aid went kaput so we replaced it with the newest model. The lighting is terrific. Still the ice drawer freezes over so individual ice cubes don't happen.

Yes, I recommend this product

Replacing a refrigerator in a custom kitchen

Submitted by Vicki - 7/11/2016

I needed to replace a built in refrigerator in a custom built kitchen. Due to restrictions in the space I opted for the upgraded KitchenAid model that is the new version of my former refrigerator.

Yes, I recommend this product

Excellent side-by-side fridge!

Submitted by Lake-side living! - 5/20/2016

I bought this fridge 3 weeks ago and we love it. Runs quiet, and makes ice extremely fast compared to our other fridge. We replaced a Northland Built in fridge, same size. No comparison in quality. Absolutely love the Kitchenaid! Looks great, runs quiet, inside drawers make it easy to organize. Would recommend this side-by-side to anyone.

Yes, I recommend this product

Having problem with door make noise when open and xlose

Submitted by Mori - 2/5/2016

Less than 3 months old and door start making noise

No, I do not recommend this product

At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:


Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).


Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.


Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
Visit us on Facebook Visit us on Twitter
Royal Kitchen Giveaway
Bosch Kitchen Appliance Package

We are a family owned and operated business and respect your privacy. Your information will not be sold or shared with any third party.

I Agree

4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

For Official Contest Rules, Click Here

Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
About Us

This beautiful 25.5 cu. ft built-in refrigerator provides the premium look of Panel Ready design. It allows you to customize your refrigerator to match surrounding cabinetry. The ExtendFresh Plus Temperature Management System maintains the prefect temperature for fresh ingredients. The FreshFlow Produce Preserver extends freshness by neutralizing the over-ripening effects of ethylene emitted by certain fruits and vegetables. It also features PrintShield Finish, a fingerprint resistant finish, which protects against smudges and enhances the look of the refrigerator.

[More About Us]

Request Information

Ask The Experts.

That's what we're here for.
Let us help and we won't let you down.