Welcome to our website! As we have the ability to list on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 610-933-2900 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Watch This Price
KitchenAid Logo

24.2 Cu. Ft. 42" Width Built-In Stainless French Door Refrigerator with Platinum Interior Design - Black Stainless

Model # KBFN502EBS

 4.2 out of 5 (46 Reviews)

Available in 2 Color(s)

Regular Price $9,899

Our Price $9,599

After Applicable Rebates

Our Price


Price Check

Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

Payment Methods:

Behind these built-in French doors lie performance and beauty. The Preserva® Food Care System features three technologies that work in concert to assure crisp produce and deliciously flavorful foods while helping to eliminate refrigerator odors. The glossy silver Platinum Interior Design complements the metallic accents on shelves, crisper and baskets while the SatinGlide® System with Soft-Close assures their smooth operation.


  • Preserva® Food Care System
  • Professionally-Inspired Design
  • Automatic Ice Maker
  • SatinGlide® System with Soft-Close
  • LED Lighting
  • Intuitive Controls
  • Adjustable Spill-Resistant Glass Shelves
  • Fit System Limited Guarantee 1
Configuration and Overview
Freezer Capacity 6.42
Refrigerator Capacity 17.75
Energy Star® Qualified ENERGY STAR® Qualified
ADA Compliant No
CEE Tier Tier I
Height 83 3/8
Depth 27 3/4
Width 42 1/4
Cutout Depth 24
Cutout Height 83 1/2
Cutout Width 41 1/2
Height To Top Of Cabinet 83 3/8
Depth With Door Open 90 Degree 44 1/4
Depth Excluding Doors 23 3/8
Depth Closed Excluding Handles 25 1/8
Width with Doors Closed 42 1/4
Freezer Capacity 6.42
Refrigerator Capacity 17.75
Number of Interior Shelves 4
Spill-Proof Glass Shelves 4 Adjustable Half Width
Non Climate-Control Drawers 4 Half Width
Door Bins 2 Dairy, 2 Half-Width Gallon, 4 Adjustable Half-Width
Freezer Features
Freezer Drawer/Basket 1 Full Width Lower Metal, 1 Half Width Upper Plastic
Light LED
Filtration and Dispensing
Dispenser Type No Dispenser
Ice Maker Factory Installed
Door Style Flat
LCD Touch Screen No

KitchenAid Culinary Ambition

  • Rebate Ends: 7/18/2018
  • Must be postmarked by: 8/17/2018
  • Description: Receive up to a $1600 rebate with purchase of qualifying KitchenAid Appliance Package. Rebate form must be postmarked by 8/17/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance

Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

11 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.


  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions


out of 5 (46 Reviews)

89% of reviewers recommend this product.

Good but could be better.

Submitted by Chef June - 9/18/2017

Very quiet and spacious. Some design features could be improved. Inconvenient to stop ice maker...should not have to open both French doors in order to open refrigerator drawers.

Yes, I recommend this product

Big but functional

Submitted by Kavya - 9/12/2017

Very quiet and functional. But a bit on the bulky side and protudes way more to the aisle than my kitchen counters.

Yes, I recommend this product

Ice maker does not work even after seven repair attempts

Submitted by Pablo - 8/30/2017

This is a very expensive refrigerator and the ice maker does not work. The appliance repair people were out here SEVEN times to try to fix the problem and have not been able to do so. Whirlpool has not honored their warranty yet and the repair men keep coming out to try to fix this to no avail

No, I do not recommend this product

Stunning beauty and function

Submitted by The cook - 8/17/2017

So happy I chose this make and model. Looks amazing

Yes, I recommend this product

Great Refrigerator

Submitted by David - 8/17/2017

Great refrigerator. Still getting used to it.

Yes, I recommend this product

Great, except for a noisy spring

Submitted by Fred - 6/9/2017

The french door refrigerator looks and works great. Good lighting and adjustable shelves and good use of space. The spring in the left door, which has the double seal, occasionally twangs like it got caught in the wrong position, but otherwise we love it.

Yes, I recommend this product


Submitted by Tiff Designs - 6/7/2017

We love the counter depth with the Black Stainless finish. Could not be happier with the look and feel of this fridge. It gets a lot of good looks from friends and family too.

Yes, I recommend this product

Great storage

Submitted by deb - 5/18/2017

I have bought this appliance twice for both homes I own. I love it and have had great success with kitchen aid

Yes, I recommend this product

Beautiful appliance

Submitted by Nana - 5/17/2017

Bought a house 2 years ago with a built in kitchen aide refrigerator that died. It was 20 years old. Had a little problem finding replacement as had to be special ordered. However after getting it installed I am very pleased. It is very nice to look at and is spacious. I only hope this one will last 20 years. Love it.

Yes, I recommend this product

great size

Submitted by Trina - 5/15/2017

I could not be happier. the frig is huge, very organized on how its layed out very accurate temp and the lightening to amazing

Yes, I recommend this product

So far so good

Submitted by Solubility Constant - 3/23/2017

Bought this a month and a half ago. It's very quiet compared to my last fridge (when ice is being made or consender is running you can hear it, but usually those are not happening). Ice maker works well and it holds a lot. Still getting used to counter-depth (cannot fit a pizza box in there) but that doesn't have anything to do with the fridge, just the style and depth of all built-ins.

Yes, I recommend this product

love my fridge

Submitted by Dar - 3/9/2017

When renovating our kitchen we replaced our refrig with a counter depth one. We love it. (although the ice maker is a little noisy and drips ice when full)

Yes, I recommend this product

Exceeded expectations

Submitted by TMM - 2/11/2017

Except for an installation problem this unit has a user friendly layout and very quiet function. It would be nice to have a classier and more detailed user guide included. We are happy with it and would recommend

Yes, I recommend this product

Wow this is big. Took a whole crew to deliver.

Submitted by Jlo - 2/10/2017

First of all Lowe's did a great job installing this gigantic fridge without scratching it or our floors. The fridge is beautiful to look at inside and out. Very thoughtful touches such as a bin to store eggs and functional ice tray. Very quiet. I don't think I've ever heard it make a sound. The only drawback we have experienced within the first month is the flap on the left door that seals the French doors was somehow broken and doesn't close easily anymore. Apparently we are going to have to be very careful opening and closing the doors.

Yes, I recommend this product

Sleek, contemporary design

Submitted by Cheryl - 1/24/2017

There is nothing I don't like about this refrigerator. The inside space is designed so well. I'm actually having a problem filling it up. Also, it is beautiful!!!

Yes, I recommend this product


Submitted by Nonna - 1/20/2017

Style and features are exactly what I wanted

Yes, I recommend this product

Great-looking 'fridge - just wish the shelves were deeper

Submitted by DeeJaySea - 1/16/2017

We replaced an old KitchenAid 42" side-by-side model that was 22 years old with this new beauty in October 2016. The old one had wooden panels that matched our cabinets, so this new black one stands out a lot - but that's okay because it is quite handsome. The old one seemed to hold more because the interior shelves were definitely deeper. If I designed this, I'd consider omitting shelves on one door, then the interior shelves and drawer could be deeper. I'd also add an exterior water dispenser (which takes up room inside, I know. But still.) This new one is much quieter - that's for sure - and that's a good thing. All in all, we're pleased this this guy.

Yes, I recommend this product

Not worth the price

Submitted by Aga - 1/13/2017

Overall the refrigerator is too small , freezer is small too. When i open the right door , the door does not stay open , i have to hold with my hands , so inconvenient while trying to grab things inside the refrigerator . Very expensive.

No, I do not recommend this product

Awesome design

Submitted by Marie B. - 1/10/2017

I absolutely love my kitchenaid built-in refrigerator!!!

Yes, I recommend this product

Looks large and impressive

Submitted by Antique1 - 12/18/2016

Our former Kitchen Aid refrigerator died after 17 years of use. We needed a built in with the exact dimensions of our old unit so it would fit in the specific cabinet space. This one made it with 1/8 inch to spare. Our old unit had wood panels and this one is Black stainless steel. The unit is very impressive in Black stainless and has given our kitchen an updated look. The inside is a grey metal look and we would have preferred it to be white like all other refrigerators but I guess it just takes getting use to it. Overall it met our specific needs and we really like the Black stainless steel and will eventually replace our other appliances with the Black stainless steel.

Yes, I recommend this product

Awesome fridge!

Submitted by TLCW - 11/25/2016

This refrigerator is full of room. The compartments are large and is convenient to use.

Yes, I recommend this product

This product is a lemon, DO NOT BUY

Submitted by Frustrated with KA - 11/24/2016

I purchased this fridge and the frame cracked and was deemed irreparable so KA replaced it. The replacement broke 5 months later due to a completely different reason from the 1st one. The recommendation was to have it replaced but KA refused. I emailed teh CEO twice and he never responded. I was asked to contact customer service and I did but they never got back to me. I finally had it fixed because KA gave me no other choice and the fix has lasted 2 weeks before the same issue occurred again. Now I am back to a broken fridge. I don'r understand how KA won't at least respond back to me and stand behind it's product.

No, I do not recommend this product

Loving it!

Submitted by Pawsitiv1 - 10/20/2016

I bought this about 2 months ago and had to wait for it to be delivered - about a month ago. I've been using it and loving it - although my renos are still ongoing so I haven't seen it installed with the cabinetry yet. Good visibility of all shelves. I wish the interior lights would come on as soon as you open a door (not wait till they hit a certain 'angle' of being open. The covered interior (butter?) container at the top of the door sometimes gets caught when opening the door and opens allowing stuff to fall out. Looks great inside and out and is keeping things nice and cold.

Yes, I recommend this product

Great Value

Submitted by Rick - 10/15/2016

Great product beautifully made attention to detail, would compare it to Thermadore or Viking. Would recommend as a great buy.

Yes, I recommend this product


Submitted by Frustrated - 10/7/2016

5 Months old and has completely broken down. Needs a new motherboard and more. Repair technician equated the issue to an engine going out on a brand new car and recommended that it be replaced instead of fixed. Customer service said they won't replace. Sent an email to the CEO and didn't get a response. You spend this much on a refrigerator and you expect it to last 20 years.

No, I do not recommend this product

sufflicilent space and shelving

Submitted by H - 9/16/2016

purchased refrigerator about 1 month ago. delivered and installed same day. Except for no prior advicei from salesman or otherwise that when doors close there is a "pop out" [from inside air pressure], all is (was) most satisfactory.

Yes, I recommend this product

Artistic and functional

Submitted by Amrita the dieter - 9/9/2016

Love how it looks beautiful in my kitchen. It's an art itself and serves great purpose.

Yes, I recommend this product

Great Looking. Over the top if a few improvements were made

Submitted by Demanding Consumer - 9/6/2016

So far,I am mostly delighted with my purchase. It's a terrific looking refrigerator which performs well. (Even the ice cubes are good looking.) The black doors are really splendid - a major design innovation. I have just three suggestions. The drawers in the refrigerator portion need drawer pulls or recessed spaces to make them easy to grip. There is no obvious way to pull them out. The butter containers do not open easily. A little tab on the bottom of the lid would do the job. It would also be nice to be able to open one door (not both) to get at the drawers. These are small matters. 5 stars for me.

Yes, I recommend this product

Great Frig

Submitted by Len - 8/29/2016

We bought this refrigerator about a month ago and absolutely love it. Keeps food right in fromt. Nothing hiding all the way in the back. LED lights, interior color, charcoal air freshener, veggie keeper all standard. Plenty if ice too.

Yes, I recommend this product

We love our new KitchenAid Frige

Submitted by Kamer - 8/20/2016

Large space that fits everything, motor doesn't make any noise. Very easy handling. Elegant look and professional design

Yes, I recommend this product

Lots of room

Submitted by LAB PSU - 8/4/2016

Lots of room compared to our old Monogram. Love the freezer being on the bottom. Left door does slam shut and causes items in door to jostle.

Yes, I recommend this product

Big improvement

Submitted by SuzyQ - 8/1/2016

We replaced our kitchen aid built-in when the older model quit working. This one is far superior to be old. Our old one never really seemed to work right. We love the platinum interior and LED lights. Everything stays really cold. The ice maker is very good as well.

Yes, I recommend this product

Love the Space!

Submitted by Kaceykay - 7/23/2016

I love the amount of space available in this refrigerator! Everything has easy access. I was unsure of the ice being inside the freezer, but after dealing with numerous faulty water/ice dispensers, this is a pleasure.

Yes, I recommend this product

Beautiful builtin refridge/value!

Submitted by Ed - 7/11/2016

We have had this 42" builtin for 3 weeks now and it is quite, well designed, professional looking. Did a lot of comparisons and this unit won based on features where they count, lighting, price, reputation. Decided to not invest in door dispenser and other bells/whistles to keep it simple, reliable, and durable.

Yes, I recommend this product

Great looks, some design mistakes

Submitted by Natali - 7/11/2016

I have had this for about a month. The color inside is quite nice. Looks good. I like that the ice maker is inside the fridge. I think an indoor water dispenser would be nice. The drawers do not open if you don't have both doors open (it might scratch the seal between doors) which makes it a bit uncomfortable for using. The other thing is that it has a lot of humidity. I think there might be something not working properly. The veggie drawers don't have a humidity control, instead it has an extra thing you out there. I think if it where built inside like others it would be much better. I would have liked to see a deeper freezer and a compartment for items like ice cream. It seems a bit simple for such an expensive fridge.

No, I do not recommend this product

Spacious refrigerator

Submitted by Tina - 6/25/2016

Beautiful refrigerator fits well in my kitchen. The only reason I gave it a four star because it doesn't have water dispenser.

Yes, I recommend this product


Submitted by Chicki - 2/20/2016

I love the design, inside and outside. It is simple and elegant. The LED lights inside make it look amazing when you open the doors. We bought the black stainless steel and absolutely love the color. The ice maker is not in the door, which I thought would be a real inconvenience, but I find that I really like it better in the freezer because it gives me so much more room on the inside. It would be nice to have had a water dispenser built in on the inside, and the price is too high, but other than that it is perfect. I am sure I will be happy with this product for many years.

Yes, I recommend this product

Some Nice Features...

Submitted by Shewrites - 2/5/2016

I replaced my Kitchen Aid side by side, with the French door model. The s-b-s was in our home when we purchased it, and...I don't care for them. Frankly, there still isn't much to choose from in large built-ins. I saw so many free standing models that I preferred, but our existing space requires a built-in. I wanted the middle drawers and a deeper freezer....water dispenser inside the unit and a larger capacity ice maker. The interior of our purchased model is luxurious! The lighting, shelving and door compartments are convenient and roomy.. It's quiet and easy to clean. Kitchen Aid products are the best available!

Yes, I recommend this product

Love it!

Submitted by Stay at home mom Chris - 12/8/2015

So excited to have my new refrigerator! The interior is fabulous. I love having the option of storing platters and extra large pots and pans. My only negatives would be the door pieces with a hinged pull-down door should have a lip on the bottom. Sometimes the items I store in there fall out when opening because it has a flat floor surface. And another nit picky item is that I feel like i have to push on the door to secure a seal. Otherwise, I'm enjoying the refrigerator tremendously.

Yes, I recommend this product

42" built in

Submitted by Yoli - 12/6/2015

Fits perfectly in the space. Love the gray interior. Also, loving the extra small drawer in the freezer - fits my frozen fruits and veggies.

Yes, I recommend this product

Good frig

Submitted by Daryl - 12/4/2015

I had this built-in delivered and installed by a local appliance dealer about 3 weeks ago. Our previous Kitchenaid side by side died after 10 years. We like the design and look of this one much better. For the same size frig it seems the layout accommodates more storage than the side by side. The platinum interior with the LED lighting is much more appealing visually than the previous one and friends have remarked on how nice it looks and how accommodating the layout is.

Yes, I recommend this product

So far so good...

Submitted by MS - 11/11/2015

We bought it as replacement to built-in Kitchenaid Superba42 model. The shelves on the door have rough edges unlike my old fridge. And also, I am still getting used to French Door concept. I have to open both the doors to take some vegetables from the produce drawer. Otherwise, the refrigerator is working great and I am loving it!!

Yes, I recommend this product

Great Fridge

Submitted by Chris - 10/28/2015

Replaced an older side by side Kitchenaid. This one has much more space up top and very quiet. Love the interior design with the LED lighting and grey look. Only cosmetic issue is you can see waves in the stainless steel when light is reflecting on the unit.

Yes, I recommend this product

Beautiful Refrigerator

Submitted by MD from VA - 10/4/2015

Large capacity refrigerator with plenty of open space to store lots of items. Contemporary look and very bright inside with LED lighting. I get lots of compliments on this beauty!

Yes, I recommend this product


Submitted by Randy - 9/23/2015

I purchased this refrigerator to replace a GE model which was having continuing issues. So far, this refrigerator has performed great. It has taken a little time to get use to ice maker in bottom freezer but everything else is nice.

Yes, I recommend this product

Love the French doors

Submitted by Cris - 9/20/2015

I bought a KitchenAid built in refrigerator in 1992 and it finally gave out. We bought this new KitchenAid French door frig a month ago and it has been installed now for about 2 weeks. It is so quiet that we hardly hear it running. The controls are easy to use and the bottom freezer is large enough for all our frozen items. Now we don't have to squeeze the frozen items in the narrow doorway of our old freezer. We are very happy with our purchase.

Yes, I recommend this product

At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:


Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).


Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.


Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
Visit us on Facebook Visit us on Twitter
Royal Kitchen Giveaway
Bosch Kitchen Appliance Package

We are a family owned and operated business and respect your privacy. Your information will not be sold or shared with any third party.

I Agree

4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

For Official Contest Rules, Click Here

Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
About Us

Behind these built-in French doors lie performance and beauty. The Preserva® Food Care System features three technologies that work in concert to assure crisp produce and deliciously flavorful foods while helping to eliminate refrigerator odors. The glossy silver Platinum Interior Design complements the metallic accents on shelves, crisper and baskets while the SatinGlide® System with Soft-Close assures their smooth operation.

[More About Us]

Request Information

Ask The Experts.

That's what we're here for.
Let us help and we won't let you down.