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GE Appliances Logo

GE Profile™ Series ENERGY STAR® 23.1 Cu. Ft. Counter-Depth French-Door Refrigerator

Model # PWE23KMKES

 4.4 out of 5 (59 Reviews)

Available in 3 Color(s)

Regular Price $2,700

Our Price $2,429

After Applicable Rebates

Rebate(s): $200

Our Price

$2,429

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Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!


Counter-depth design

Offers a built-in look by fitting nearly flush with surrounding cabinetry


Internal water dispenser

Delivers filtered water with one touch


Full-width, electronic temperature-controlled drawer with colored LED lights

3 accurate settings deliver the optimal temperature for your favorite foods, while colored lights indicate the chosen setting


TwinChill™ evaporators

Separate climates in the fresh food and freezer sections help keep foods fresh


Advanced water filtration uses RPWFE replacement filter

Reduces trace pharmaceuticals from water and ice* (* Removes 98% of ibuprofen, atenolol, fluoxetine, progesterone and trimethoprim. These pharmaceuticals are not necessarily in all users' water)


Showcase LED lighting

Positioned throughout the interior and under fresh food doors to spotlight foods inside the refrigerator and in the freezer


Quick Space shelf

Functions as a normal full-sized shelf when needed and easily slides down for instant storage flexibility

Features:

  • Counter-depth design
  • Internal water dispenser
  • Full-width, electronic temperature-controlled drawer with colored LED lights
  • TwinChill™ evaporators
  • Advanced water filtration uses RPWFE replacement filter
  • Showcase LED lighting
  • Quick Space shelf
CAPACITY
Total Capacity (cubic feet) 23.1
Fresh Food Capacity 15.93
Freezer Capacity 7.16
FILTER
App Filter - Capacity Refer Large (20-24 cu. ft.)
App Filter - Autofill No
App Filter - Hot Water No
App Filter - Product Type Refer French Door
App Filter - Dispenser No
App Filter - Icemaker Yes
APPEARANCE
Counter-Depth Design Yes
Handle Color Stainless Steel w/Chrome
Exterior Design Contoured Door(s)
Handle Design Designer Style
Hidden Door Hinge(s) Yes
Textured Steel Case Case Only - Dark Gray
Color Appearance Slate
Door Stops Yes
Door Swing Hinges on Left & Right
WARRANTY
Warranty Notes See written warranty for full details
Parts Warranty Limited 1-year entire appliance
Limited 5-year sealed refrigerating system
Labor Warranty Limited 1-year entire appliance
Limited 5-year sealed refrigerating system
WEIGHTS & DIMENSIONS
Net Weight 333.0
Case Depth Without Door 24.375
Side Air Clearances 0.125
Depth Without Handle 28.75
Overall Depth 31.25
Top Air Clearances 1.0
Back Air Clearances 2.0
Height to Top of Case 69.0
Overall Width 35.75
Overall Height 69.875
Width w/Door Open 90 Degrees Incl. Handle 44.625
Approximate Shipping Weight 363.0
Depth with Door Open 90° 43.375
FEATURES
Filter Location Left wall
Icemaker Factory-Installed
Dispenser Features Door Alarm
Internal Dispenser
Fresh Food Features Showcase LED Lighting (7)
Freezer Features Interior Lighting - LED (2)
Configuration French Door
Temperature Management System TwinChill™ Evaporators
Leveling System 2 Front Leveling Legs
Fresh Food Door Features Dairy Compartment
Drop Down Tray
Defrost Type Frost Guard
Fresh Food Cabinet Shelves 1 Quick Space Shelf
3 Spill Proof
4 Split Adjustable; 1 Full-Width
5 Total - Glass with Silver Trim
Control Type Internal Electronic Digital Temperature Display
Fresh Food Door Bins 4 Adjustable with Gallon Storage
6 Total
Exterior Style Counter-Depth
Water Filtration Advanced Filtration System (RPWFE)
Removes Pharmaceuticals
Water Filter Indicator Light
Freezer Storage Baskets 2 Full-Width
Freezer Door Bins 1 Total
Fresh Food Cabinet Drawers 1 Full-Width, Adjustable Temperature Drawer
2 Adjustable Humidity
3 Total
Electronic Temperature Control w/ Colored LED Lighting
Dispenser Internal Water
Performance Features Easily Removable Door Gaskets
Sabbath Mode Capable

GE Profile Buy More Save More Rebate

  • Rebate Ends: 12/31/2018
  • Must be postmarked by: 1/31/2019
  • Description: Receive up to a $1200 rebate with purchase of qualifying GE Profile Appliance package. Rebate form must be postmarked by 1/31/2019.
  • Download Rebate Form

GE Black Friday Savings Rebate

  • Rebate Ends: 11/30/2018
  • Must be postmarked by: 1/31/2019
  • Description: Enjoy exclusive rebate savings with purchase of qualifying GE appliances. Rebate form must be postmarked by 1/31/2019.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance


Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

10 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.

Benefits:

  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions

4.4

out of 5 (59 Reviews)

86% of reviewers recommend this product.

Excellent features and simple structure

11/16/2018

So far very happy with this purchase. Excellent cooling and great ice maker.

Yes, I recommend this product

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So Much Room

11/16/2018

This refrigerator has so much room in it. The drawer space and door shelves are great.

Yes, I recommend this product

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Quiet easy access to food great looks

11/11/2018

Installed yesterday. No noise. Love the open access to shelves. Great look too

Yes, I recommend this product

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Great features

11/8/2018

I bought this two months ago and Iam glad I did it has great features and plenty of room

Yes, I recommend this product

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Looks great and works quietly.

11/8/2018

Love how my new kitchen looks All grey slate no fingerprints very quiet. Refrigerator has water spigot inside shelves that slide. Doors have shelves on both sides. Best fridge ever

No, I do not recommend this product

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Love the counter depth

10/22/2018

Could never reach the cabinet above the fridge or the tiny counter to the side until I got my new counter depth one. Now I can reach everything

Yes, I recommend this product

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Love this fridge I read hours of reviews

10/21/2018

This was one of four GE appliances we bought with our much needed kitchen remodel. We have a smaller kitchen so I decided to get the counter depth fridge which of course is much more expensive than its counterpart but it looks great in our kitchen. I love the slate color since it doesnt show fingerprints. For some unknown reason the sticker was actually on the front of the refrigerator and not on the plastic wrapping so I just bought the residue remover that was recommended and that worked well. Someone had mentioned that the fridge was loud but I havent experienced that. I will say that when the ice maker is first making ice it is a bit noisy when it is dropping the ice cubes but that isnt often. It makes plenty of ice as well and like someone else had said in a review you can put your ice packs in between the ice cubes and the compartment next to it. There seems to be plenty of room for everything we need but there are only 3 of us now if I still had kids at home or a larger family 5 or more the regular depth fridge would probably be needed. Lastly since there were many reviews that had issues with the external ice and water dispenser that too was a reason I chose this fridge. Though not used often I like having the water dispenser on the inside and you can use it with one hand and like another reviewer said leave the glass under the spout for an extra second to catch the drips.

Yes, I recommend this product

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Looks great

9/26/2018

We bought this as a package due to color and had an issue with the seal on the freezer but the seller sent a repairman to fix it and now works great.

Yes, I recommend this product

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Large Storage

9/23/2018

We really like the large amount of storage in the doors of our refrigerator. We like the freezer compartment on the bottom too.

Yes, I recommend this product

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Nice looking Refrigerator

9/21/2018

I have had the refrigerator for almost 3 months. It has good features and is good looking inside and out. I didnt want to pay for the water dispenser on the door but it does have one inside. The water does taste better than my tap water but I have to keep the refrigerator open to get the water. So I have a slight regret of not getting the dispenser in the door. My only complaint is the temperature does fluctuate a bit inside. I understand opening the door on a hot day will allow it to rise a bit but we had an occasion when things started to freeze when I had the temperature set at 37 degrees. After that I started using a refrigerator thermometer and I have seen a range of 32-42 degrees after it has been closed for an extended amount of time. Most of the time it is 37-40 so Im okay with it. I just scratch my head when it gets to the more extreme temperatures of 32 or 42 degrees on occasion. Ill admit we bought the brand because GE was the only one to offer the slate color. All in all we are pretty happy with the refrigerator.

Yes, I recommend this product

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Love love the Slate finish

9/18/2018

Didnt need the in-door water /ice I like the clean look of the refrigerator. Plenty of space in doors with adjustable shelves. Slide out freezer drawer with adjustable divider is perfect.

Yes, I recommend this product

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Attractive

9/13/2018

This refrigerator is perfect for my kitchen. Its beautiful and has great storage. I particularly love the freezer on the bottom....just great

Yes, I recommend this product

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Freezer door that will not open

9/6/2018

This refrigerator freezer door is hard to open it gets tight and will not let me in until I wait a few minutes after opening and closing. Sometimes as long as 5 minutes or more will pass before I can open it. By pulling on the handle I have had to have it serviced to tighten and it is getting close to that again.

No, I do not recommend this product

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Love appearance

9/1/2018

It fits in our kitchen just great. Just love how bright it is inside. Love the finish.

Yes, I recommend this product

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Efficient and simple

8/31/2018

I bought this two months ago after buying a much more expensive refridgerator where the ice maker had to be replaced time after time

Yes, I recommend this product

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Perfection in an appliance

8/30/2018

We did a TON of shopping around before we decided on a fridge and I absolutely love our decision. I appreciate the chic design of the non-ice-in-door look although I do love the easy accessibility of the inside water filter. The LED lighting means we never are short on light it has plenty of space for all our family needs. I was skeptical on the freezer and thought I wanted more drawers but in fact this has done the job perfectly. You dont lose that much space in a counter depth fridge if you have a versitile efficient fridge. This is exactly that Also the slate color looks phenomenal and I LOVE not having magnets on the fridge. We havent had any problems with it in the 4 months weve had it. I would definitely recommend this product for everyone out there reading 1000000 reviews like we did You wont be sorry

Yes, I recommend this product

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Poor Quality

8/27/2018

Bought this 18 months ago and it just started making louder motor noise and runs 23 hours per day. It stays at 37 degrees so will it be 1yr or 5yr warranty? I pulled off the back cover and it looks OK.

No, I do not recommend this product

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Love that this refrig is flush with the counter

8/27/2018

This refrig freed up floor and traffic space in my smallish kitchen without giving up capacity and organizational features in both the refrigerator AND the freezer Love the interior lighting. Very competitively priced.

Yes, I recommend this product

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Awesome

8/26/2018

Love it - handy features Easy to keep clean Good amount of space

Yes, I recommend this product

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Features

8/24/2018

Purchased this along with others during a remodel of the kitchen. I love the size and the different drawers for veggies meat fruits and deli. I especially love the water feature inside the frig. I chose not to have the in-the-door icemaker and water feature because my dogs learned how to use the feature with my last frig and we had to shut it off. So far so good. For the price praying it lasts

Yes, I recommend this product

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Very pleased with my replacement

8/6/2018

Had to replace my fridge as it was quite the lemon broke down 6 times in 18 months and was broken from Thanksgiving through Christmas. I am extremely pleased with this fridge nice features and love the color.

Yes, I recommend this product

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Love it

7/21/2018

It is shallower than I expected. The freezer is smaller than I expected. However because we can see what we have in the refrigerator/freezer we are getting used to buy and consume when foods are still fresh so not much waste anymore now. I love it :

Yes, I recommend this product

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Refrigerator door condensation

7/10/2018

Weve had the refrigerator for about one year and all has been good. Now we are getting lots of condensation on the inside gasket flaps that come together between the doors. We have to wipe down twice a day else the water drops down onto the freezer gasket and causes problems there.

No, I do not recommend this product

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hope this last longer than previous one

7/5/2018

Purchased my original one 3 1/2 years ago loved it but had problem with cooling system. GE replaced with this model I am so excited....LOVE THIS REFRIGERATOR.

Yes, I recommend this product

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love the space

5/4/2018

Weve had this product for 3 months and love it. The interior space is well designed. Like having the water dispenser on the inside seems to be a better use of space then our previous models. The exterior finish is easy to clean.

Yes, I recommend this product

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Smart Looking and Easily Accesible

5/1/2018

Bought it two months ago and are very pleased with its style and functions.

Yes, I recommend this product

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Great use of space

4/28/2018

We bought this end of January 2018 and I couldnt be more happy. The layout of the fridge is exceptional. Though it is a bit smaller than my old fridge you cant tell the difference. In fact it hold more than the old.

Yes, I recommend this product

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Love the space I have for our food.

4/23/2018

We are so happy with our new refrigerator. We dont have to be creative to make sure everything fits in with no problem.

Yes, I recommend this product

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Makes me more efficient

4/16/2018

Really happy we picked the French door style. I can see everything at once when I open the doors.

Yes, I recommend this product

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Great fiture

4/15/2018

Love the look and very very happy We are glad we chose

Yes, I recommend this product

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If GE would only reduce the fan noise

4/12/2018

We bought 2 of these for our new house and although the design for the most part is great and the slate finish is beautiful the fan noise is very annoying. GE should do better than this on a fridge for this amount of money. Dont buy unless you actually listen to one running or you will be disappointed. Also the top drawer in the freezer pulls out with the rest of the freezer and makes a banging noise when you pull the freezer out. Top drawer should just be a manual pull out. I would only recommend this if I made sure I told them to beware of the noise. I am only stating yes I would recommend it because of the slate finish.

No, I do not recommend this product

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Love the fridge

3/30/2018

Love the color size of fridge lots of lighting inside fridge. Freezer set up makes it hard to find items and keep it neat.

Yes, I recommend this product

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Awesome performance

3/26/2018

Bought this month and love the roominess and the bottom freezer. Awesome product.

Yes, I recommend this product

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I love how much space I have inside

3/5/2018

I am happy with my purchase and would highly recommend this product to anyone.

Yes, I recommend this product

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Perfect fit

2/28/2018

Fits perfectly in our built in cabinets. Love the color and finish. Very quiet too.

Yes, I recommend this product

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Happy with choice

2/26/2018

We finally had to replace our refrigerator after adding a brand new kitchen 20 years ago. Very please with the layout of this new frig as it has ample space and easy to see everything and I love the pull out freezer section

Yes, I recommend this product

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Lots of room and looks great

2/25/2018

Purchased this to replace an aging smaller fridge with an appliance that matched our profile stove and dishwasher. This one had all the features we were looking for and would fit through the inner doors in our 1920s home. We love the extra storage space we have now especially the deep shelves inside the doors. Due to the bright lighting and clear shelving we can also easily see everything in the fridge so we are no longer running unintentional science projects in the back. It matches our other Slate appliances and looks great. The only thing I would change is that I have found you have to be careful and make sure the left door closes completely. The portion that closes behind both doors to seal them requires a little push to engageand its easy to miss at least for me. I am also not sure that the lower drawer actually gets down to 32 degrees when set for meatits probably just above as nothing actually freezes in there. Overall I am very happy with this purchase and would recommend to others. Its been working great and I hope to have this fridge for a good long time.

Yes, I recommend this product

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Slate

2/13/2018

Love the finish of this refrigerator. It doesnt show fingerprints

Yes, I recommend this product

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Nice Style

2/11/2018

Just got this refrigerator seems pretty good so far

No, I do not recommend this product

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Very roomy

2/4/2018

I was worried that the counter depth fridge would be too small. Not so This fridge is very roomy and I love that things dont get lost behind other items.

Yes, I recommend this product

Perfect for us

1/31/2018

Our kitchen is really small so we needed a counter depth and we also loved the slate finish so this was perfect. Love all the interior drawers lighting and the french door style. The only thing that we wish was different is the deli and cheese drawer on the bottom. It is one long drawer but it would be better if it was two. You have to open both doors to open it which is some times an inconvenience. Otherwise we love it

Yes, I recommend this product

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Great features

1/28/2018

Very noisy when running. Love seeing everything when open. Dont like the additional flap when you close the two doors. The freezer drawer does not open far enough

No, I do not recommend this product

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Nice refrigerator

1/20/2018

I wanted slate color and there arent a lot of choices out there. I wanted filtered water inside the fridge french doors and counter depth. I purchased this online site unseen and couldnt be happier. Roomy inside fantastic lighting - its all good. Not sure this would be adequate for a large family but for a couple with grandchildren it works great

Yes, I recommend this product

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Very spacious

1/14/2018

Just installed in a new house a few months ago. We really like the features and the spaciousness of this Profile model. So glad we did not get the exterior door water dispenser so we have more room in the fridge. The interior LED lighting is excellent.

Yes, I recommend this product

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Great product

1/11/2018

Great features. Good looking unit. The LED lights inside are awesome Refrigerator/freezer controls on door are easy to use- temp display is a great feature. The only thing I dont like in comparison to my previous GE refrigerator/freezer is the freezer chest drawer on bottom . It is much more difficult to organize and fit as many groceries in the chest slide out drawers and ice maker/holder takes up alot of room.

Yes, I recommend this product

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Beautiful machine

1/10/2018

Minor hiccup setting it up but managed to correct the problem by removing a piece of packaging and adding the tip over bracket. Since then it works beautifully. I love the adjustable shelves and layout of the interior. The deciding feature was the short depth of the unit and the exterior finish.

Yes, I recommend this product

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SLEEK

1/4/2018

With new kitchen remodel we decided to go with the counter-depth refrigerator and love having those extra inches of space in our walkway. The refrigerator seems so much quieter than our previous one Love it

Yes, I recommend this product

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Love this frig

12/30/2017

My last refrigerator was a side by side - absolutely no freezer room. Love the GE Profile. Bottom freezer allows you to easily see what is in there. In the refrigerator section you have the ability to adjust shelving to fit your needs

Yes, I recommend this product

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We have two of these

12/26/2017

Installed the white model in our home a few years ago and liked it enough to install this one in our vacation home this year. Great looks counter depth is nice but still provides adequate volume for our needs made in USA. We like the internal ice maker and water dispenser. Through-the-door ice dispensers are often a source of issues and this unit has a cleaner look. The only issue we have had with the original is that the freezer door will sweat during humid summer months. A service call under warranty failed to resolve this. We are hoping the new unit we have will not have this issue.

Yes, I recommend this product

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I enjoy the larger capacity and bottom freezer.

12/21/2017

The modern look fits perfectly with my other appliances in my remodeled kitchen. I picked the new slate color for its eye appeal.

Yes, I recommend this product

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At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:

Dishwashers

Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).

Refrigerators

Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.

Removals

Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • GOOD STOCK RETURNS
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • DEFECTIVE MERCHANDISE
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • DAMAGED MERCHANDISE
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • BILLING TERMS AND CONDITIONS
  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • STORAGE CHARGES
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • CREDIT CARD PAYMENT
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • FINANCING PAYMENT
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • CASH/CHECK PAYMENT
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • SALES TAX
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Royal Kitchen Giveaway
Bosch Kitchen Appliance Package

We are a family owned and operated business and respect your privacy. Your information will not be sold or shared with any third party.

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
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About Us


Counter-depth design

Offers a built-in look by fitting nearly flush with surrounding cabinetry


Internal water dispenser

Delivers filtered water with one touch


Full-width, electronic temperature-controlled drawer with colored LED lights

3 accurate settings deliver the optimal temperature for your favorite foods, while colored lights indicate the chosen setting


TwinChill™ evaporators

Separate climates in the fresh food and freezer sections help keep foods fresh


Advanced water filtration uses RPWFE replacement filter

Reduces trace pharmaceuticals from water and ice* (* Removes 98% of ibuprofen, atenolol, fluoxetine, progesterone and trimethoprim. These pharmaceuticals are not necessarily in all users' water)


Showcase LED lighting

Positioned throughout the interior and under fresh food doors to spotlight foods inside the refrigerator and in the freezer


Quick Space shelf

Functions as a normal full-sized shelf when needed and easily slides down for instant storage flexibility

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