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GE Appliances Logo

GE Profile Series Over-the-Range Oven with Advantium® Technology

Model # PSA9120SFSS

 4.1 out of 5 (77 Reviews)

Regular Price $1,200

Our Price $1,193

After Applicable Rebates

Our Price

$1,193

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Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!


Speedcook oven (120V)

Enjoy oven-quality results two- to four- times faster than a conventional oven


Multiple cooking functions

Expand your cooking versatility with an all in one oven


Halogen heat

Skip the preheating with nearly instantaneous halogen heat


Over 175 preprogrammed menu selections

Preprogrammed selections make meals easy


Custom Recipe Saver

Conveniently store cooking instructions for up to 30 different recipes


Backlit controls

Controls are easy to read by displaying highly visible LCD readouts


Three-speed, 300-CFM venting system

Quickly moves smoke and steam up from the cooktop

Features:

  • Speedcook oven (120V)
  • Multiple cooking functions
  • Halogen heat
  • Over 175 preprogrammed menu selections
  • Custom Recipe Saver
  • Backlit controls
  • Three-speed, 300-CFM venting system

From the Manufacturer

Interactive Tour

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CAPACITY
Total Capacity (cubic feet) 1.7
Vent CFM 300
FILTER
App Filter - Venting Type External
App Filter - Control Type Electronic touchpad
App Filter - Voltage 120V
App Filter - Capacity Microwave Medium (1.5 - 1.8 cu. ft.)
App Filter - Cooking Technology Microwave with Advantium
App Filter - Cabinet Width Cooking 30 in. (Standard)
App Filter - Cooking Modes Microwave Broil
Microwave Warm/Proof
App Filter - Product Type Microwave Over-the-Range
App Filter - Convection Yes
APPEARANCE
Case Color Gray
Installation Easy Mount
Door Color Stainless Steel
Handle Color Stainless Steel
Handle Design Designer Style
Oven Door Features Oven Window
Color Appearance Stainless Steel
POWER / RATINGS
Input Volts/Hertz 120/60
Voltage (MAX) 120.0
Input Amps/Watts (Max.) 15/1800
WARRANTY
Warranty Notes See written warranty for full details
Parts Warranty Limited 1-year entire appliance
Labor Warranty Limited 1-year entire appliance
ECONOMICAL / QUIET
Venting Type External Rear Vent
External Top Vent
Recirculating
GEA.COM FILTER
App Filter - Wattage Under 1000
ACCESSORIES
Recirculating Charcoal Filter Kit JX81D (Included)
Metal Oven Pan Yes
Optional Side Filler Panel Kit JX36BSS
WEIGHTS & DIMENSIONS
Net Weight 86.0
Overall Depth 15.5
Overall Width 29.875
Overall Height 16.25
Approximate Shipping Weight 94.0
Cabinet Width 30.0
Cavity (W x H x D) 21-5/9 x 9-6/15 x 14-1/4
FEATURES
Style Over-The-Range
Baking/Speed Cook Pan Porcelain
Rack Type 2 Wire Oven Racks; 2 Positions
Microwave Oven Interior Stainless Steel
Cooking Technology Advantium
Turntable Size 13.5
Microwave Watts (IEC-705) 925.0
Intake Air/Grease Filter Yes
Defrost Type Auto / Time / Food / Quick Defrost
Cooking Modes Broil
Convection
Microwave
Proof
Speedcook
Warm
Control Type Dial
Glass Touch
Cooktop Lighting Auto Night Light
Bright/Night/Off
Exhaust Fan Hi/Med/Low/Off
Control Features Add 30 Seconds
Back
Cancel/Off
Convection Bake
Help
Lock Controls
Microwave
Options
Settings
Speedcook
Start/Pause
Surface Light
Timer On/Off
Vent Fan
Power Levels 10
Turntable Glass
Interior Oven Light Yes
Program Cooking Over 175 Programmed Menu Selections

GE Profile Buy More Save More Rebate

  • Rebate Ends: 12/31/2018
  • Must be postmarked by: 1/31/2019
  • Description: Receive up to a $1200 rebate with purchase of qualifying GE Profile Appliance package. Rebate form must be postmarked by 1/31/2019.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance


Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

10 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.

Benefits:

  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions

4.1

out of 5 (77 Reviews)

74% of reviewers recommend this product.

disappointed

9/13/2018

not making food hot enough which is disappointing.

No, I do not recommend this product

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GE Advantium

9/10/2018

I purchased my first Advantium Speedcooker about 8 years ago. I absolutely love it and could not imagine living without one. I have honestly used this more that my oven due to its convenience and ease of use. I have recommended this product to anyone I know shopping for new appliances. I would never go back to a simple microwave again.

Yes, I recommend this product

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Nice features

9/3/2018

Our previous premium priced Professional series non-GE microwave lasted less than 4 years with normal use. The notification that time has expired was the most annoying and persistent sound with no volume control It did just an okay job. When we went looking for a replacement we werent looking for another professional or premium series but this one had us coming back to look and touch over and over. Adjustable volume control an exhaust fan that works at all three speeds and is quiet on low surface lights that are bright enough to see what you are doing no persistent Done sound easily adjustable time setting. The added feature of being a small conventional oven is a bonus. Cooked foods come out really nice in this smaller oven. The price was a bit tough to swallow initially but if this microwave lasts like a previous GE microwave we had 12+ years of service and continues to perform as it does its worth every dollar.

Yes, I recommend this product

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Lots of features

9/1/2018

We love this microwave it does everything you can possibly think of for a microwave to do. I really like the defrost mode convection oven and quick heat up control.

Yes, I recommend this product

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Energy Star eliminated clock

8/31/2018

This is our 4th Advantium. Love the functionality of the oven. But to meet the Energy Star status GE programed the clock to turn off after 30 seconds of the door opening. So now I leave the halogen night lignt on to read the kitchen clock How much energy does that use compared to the LED clock on the oven? So how about an LED oven night light and leave the LED clock as an option for the customer?

Yes, I recommend this product

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Profile Advantium 120

8/30/2018

This is my second advantium and I would not be happy with anything less.

Yes, I recommend this product

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Great features

8/30/2018

This is the best appliance I have ever purchased. I purchased a similiar Advantium at another residence location 17 years ago. Never needed repair. It is still in operation.

Yes, I recommend this product

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Amazing machine

8/30/2018

I bought the Avantium a couple months ago and wowI thought it would be good but shocked that it is this good. Ive roasted chicken baked cookies made garlic bread and many other things. Everything was great. Im not a great cook but it is practically impossible to mess up

Yes, I recommend this product

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Sturdy yet stylish great features and quality.

8/30/2018

Bought this microwave as a replacement for another GE. Were very pleased with the features ease of use and quality...

Yes, I recommend this product

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Poor performance

8/30/2018

I bought this about four months ago I am on my third one

No, I do not recommend this product

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Versatile

8/30/2018

Have had for a couple months and has been great. Very versatile with many features and settings. Could be considered a bit complicated but easy to learn. Only wish there were a few hot buttons that could be programmed to be most used setting. Overall though does a great job at what we need it to do.

Yes, I recommend this product

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So easy to use with the programming.

8/29/2018

We experienced this model at a friends house and started making preparations to upgrade our older model GE microwave as soon as we got home We have used most of the cooking types and corresponding accessories in many ways with many food types. Enjoy the speed of food preparation. Wonderful and essential appliance.

Yes, I recommend this product

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Great appliance with one tiny flaw

8/26/2018

The clock is not displayed by design. This is only in reference to the GE Profile Series PSA9120SFSS model I have never seen this quirk with any other Advantiums. Overall I highly recommend any Advantium model they are great space and time savers beef barbeque ribs in 30 minutes I have a tiny kitchen so I only have a cook top and an Advantium doubling for a microwave and an oven. This is my third Advantium I had identical non -Profile models before this one . Advantiums are my go-to microwave/ovens I use them every single day for warming baking and speed-cooking so they dont survive with me for any longer than 7 years. I imagine with a less frequent use an Advantium would last for at least 15 yrs easily. The small problem with this one - the time on the front panel doesnt stay on. It turns on when you open the door and goes off in about 30 seconds if the oven is not in use. Then the front panel just looks dead. I honestly thought it was broken until the manual informed me its by design. It really feels silly. No I am not going to return it as everything else works perfectly as expected. Still its kind of a given that a microwave in the kitchen displays time when not in use. There should have been a choice if I wanted it on.

Yes, I recommend this product

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Appliance doesnt work

8/24/2018

Previous Advantium worked for 16 years with no problems. New advantium was installed and has been making weird sounds that have not been able to be resolved by GE. Told to get oven unplugged in the meantime. Therefore have had limited use and waiting on decision to repair or replace.

No, I do not recommend this product

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microwave oven

8/24/2018

before I got this one I had my last one for 12 years. great products

Yes, I recommend this product

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No Clock Display

7/22/2018

Weve had 3 previous Advantium ovens. This new one cooks the same but for some reason GE has made it so the clock will not display continuously We depended on that feature as the only clock in the kitchen. Why have a clock if you can only see for 30 seconds. Let the customer decide if it should remain on or off.

No, I do not recommend this product

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Great product

7/18/2018

We are so happy we decided on the GE Profile Series. Our first purchase was 15 years ago and we are always pleased with the quality

Yes, I recommend this product

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Love this microwave convection oven combo

7/18/2018

We had one of these in our last home and had to get one in our new home too. Love the versatility of both ovens in one and ease of use.

Yes, I recommend this product

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4th time owner

6/5/2018

Bought a new motorhome and ordered it with an Advantium Oven. Our 1st one was bought when we built our 2002 bus conversion. We liked that one so much we got one for our house. Then we had one with our next coach in 2011 and had to have one with our newest coach in 2018. Weve cooked everything in it and wouldnt be without one. Thanks GE for a great product

Yes, I recommend this product

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Great Value

5/23/2018

Bought let than a month ago but replace the one I had for 15 years and was still working

Yes, I recommend this product

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Great multipurpose appliance

5/17/2018

First on lasted 12 years. Loved it Replaced it with the current model.

Yes, I recommend this product

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GE Advantium

4/27/2018

We loved our old Advantium so when it died we didnt hesitate buying another one. We were disappointed that they are no longer made in Black...so our new Stainless sticks out in an all Black kitchen. And what happened with the clock? How much energy can it take to keep the clock on 24/7? Pretty ridiculous to have to open the door to see the time.

No, I do not recommend this product

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lots of features

4/27/2018

Bought this to replace the same version from 10 years ago but it doesnt seem to be as hot on the 30 second feature

No, I do not recommend this product

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Wow

4/27/2018

I just had this installed a week ago and really have not had time to experiment a lot with it. I love all the great features it offers and especially another oven I am always short and oven at family gatherings so this will be pretty great. That is one of the main reasons I bought it.

Yes, I recommend this product

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Love the Advantium features

4/9/2018

This is our second Advantium. We spent extra to get it because we love what it can do

Yes, I recommend this product

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Not great for the money

4/4/2018

We bought the profile advantium for our new home nine months ago an upgrade from our previous profile which i think was better. This advantium is very loud/noisy when on either fan or microwave it does not take moisture or smells off my stove top condensation if so bad it drips off the front of the door and off the bottom onto the stove top. It is definitely slower cooking and even just warming anything up. The controls are very sensitive and sometime you need to touch them two or three times before they respond. I think this microwave was a bad choice and wish i would have picked the other brank.

No, I do not recommend this product

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Good oven

3/31/2018

I just replaced my 14yr old Advantium with this new one. Overall it performs very well with the added feature of being able to disable the turntable for larger dishes. However I am very upset that the clock will not remain constant. Apparently this is because of an energy saving feature mandated by the DOE. Totally ridiculous since there are numerous other appliances that consume much more power.

Yes, I recommend this product

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Replace the one we bought 15 yrs ago

3/27/2018

Hope this one last as long. We had the first one and the interface for it burned out but we still used it. Wish us luck with this one

Yes, I recommend this product

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Great Product - needs a little tweaking

3/22/2018

I purchased our Advantium oven in December 2017 and was somewhat disappointed that the new model lacked some of the features and simplicity of our older model Advantium oven from approximately 2009. One of the new features is that the clock display will NOT remain turned-on in order to save energy. How much energy can a tiny clock display take? So we did the obvious thing and purchased an additional clock for our kitchen which probably requires more energy than the Advantium clock and definitely requires more counter top space. In defense of the manufacturer this upgrade was apparently mandated by Uncle Sam so they had to implement the change. The controls of the new Advantium are not as intuitive as the older model. With the older model a simple press of the main button would start the oven in most cases. We now have to set the time and power and also press a Start button. I guess it gives us more control over the process??? I dont know... The Add 30 Seconds button is now a touch-sensitive button rather than the metal button of yore so we have to pause for a moment between presses so it knows that we are serious about wanting to add 30 seconds more to our cook-time. The old metal button was fast and easy but well get used to this new feature. On the bright side the new Advantium is a great machine. It has more oven capacity than the older model and it has metal racks that are great for non-microwave cooking. It saves us from having to use our larger oven when preparing smaller meals which is truly is an energy saver. Would I purchase it again??? Absolutely - the convection-microwave combination is a great feature and no-one else does it as well.

Yes, I recommend this product

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Thought induction micro would be superior to a reg

3/15/2018

Thought this would be easy to use. Use this tray for this this rack for that etc. wattage is lower than previous microwave. Popcorn takes much longer to pop that my previous GE microwave.

No, I do not recommend this product

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Paul

3/13/2018

The new unit replaced one that we have had for over ten years and this unit is better

Yes, I recommend this product

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Works great but wish the clock was on all the time

3/11/2018

So far so good the Microwave and convection both work good. I think the convection works better than my last Ge Profile but that one wasnt an advantage. Wish the clock would stay on all the time but only stays on when the unit is running. takes a couple more clicks for the microwave but overall works great.

Yes, I recommend this product

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Better than expected. Easy to use and looks great

3/10/2018

I made my purchase to replace my existing GE product . This unit has been excellent and far exceeds the quality than my other unit. Its easy to use and cooks to perfection. This unit looks great in my kitchen and I highly recommend this GE Profile Series . So glad I went with this unit

Yes, I recommend this product

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Great oven weird display

3/8/2018

I really like this oven. Even heat and temperature controls. My only gripe is the clock does not display all the time and there is no option to make it do so.

Yes, I recommend this product

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LOVE it

3/8/2018

the advantium feature is awesome very helpful in cooking larger meals

Yes, I recommend this product

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Just one problem

3/1/2018

The only thing I HATE about my very expensive microwave/convection oven is that the digital clock does not remain on all the time I wish that could be changed

Yes, I recommend this product

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great features

2/24/2018

it is working well had not problem operating this unit

Yes, I recommend this product

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Good priduct

2/23/2018

A little disappointed with the speed cook option. Takes longer to cook the food than anticipated

No, I do not recommend this product

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Cool features very poor quality materials

2/20/2018

Very cool features on the microwave but very poor quality of materials used to make it. The door latch broke off very easily after getting caught on my wrist one time. This made the microwave unusable as it didnt register when the door was closed even with the top latch still working correctly. When trying to fix this part after purchasing the replacement part from the GE website another plastic part of the door snapped apart. Considering the price of the microwave you would think and hope that the materials used to make it were higher quality.

No, I do not recommend this product

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Neat Features

2/20/2018

Pretty neat idea for a microwave that doubles as an oven. Heats food accurately. As a comparison we own a stand alone electric pizza oven that we use to cook homemade pizza before we purchased this oven/microware. This Advantium actually cooks our pizza better than the pizza oven. Dough is cook thoroughly even in the middle. The Pizza Oven does OK and our standard convection oven is the lowest quality when cooking pizza. The only downfalls that I can see are 1. Some of the Speed Cook features really are not that much quicker than normal cooking times. For example Crescent Rolls for the Speed Cook is the same time listed on the label for a standard oven. Same with cookies. 2. The picture shows the clock time with the assumption its like all other microwaves and will constant show the time. This one does NOT show the time constantly. Ive looked through the menus and there is no way to constantly display the time. I have a relative that has the double oven/Advantium and theres does have an option to display the clock. 3. As with most newer products some of the parts are quite cheap. I read an another review mention the door handle. Yes it is plastic with a chrome look sticker that wraps around the handle. However cant really ding GE on this too much as all others have something similar. Would have figured they would use a multi-layered plastic with the other layer being a silver or chrome look vs. a sticker.

No, I do not recommend this product

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Profile adventium oven

2/16/2018

Awesome Highly recommend it.second one we own. Use it more then my range/oven

Yes, I recommend this product

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Atlanta ga

2/9/2018

I hate the the clock dont stay onwhen the door is closed

Yes, I recommend this product

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Like the features included

1/27/2018

Came with new home. No complaints. Product came with new home.

Yes, I recommend this product

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Its fine

1/26/2018

Bought new house all GE appliances. 3 of the 4 items needed repair with in the first month of use.

No, I do not recommend this product

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Reheats Pizza Like a Boss

1/22/2018

This appliance is the single best device ever made for reheating pizza. It may also be the most expensive microwave on the market but to quote 30 Rock the third heat has made a noticeable improvement in my quality of life. It also does a fine job convection baking and many of the included recipes have turned out quite well. If I were building a custom kitchen I would definitely get the larger 220-volt built-in model to be able to fit a large casserole dish on the turntable but with a little baking-dish creativity family-size dishes are definitely workable. The vent fan is quiet and powerful and works well in the blow air outside the house mode.

Yes, I recommend this product

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GE microwave

1/22/2018

Bought this a couple of months ago. I personally like the convection oven. Cooks frozen breads very nicely. Heats up quicker than the range oven and doesnt burn or dry out the breads.

Yes, I recommend this product

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great oven

1/21/2018

great oven for a convection cooking micro and speedcook which cooks with a special light and micro food turns out wonderful and faster than a oven had one since 2004 keep passing down old one for a new one

Yes, I recommend this product

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Makes a perfect second oven

1/20/2018

The convection oven works great. Perfect for making bread Microwave is a significant upgrade. Pre-program settings for reheating work amazingly well as does popcorn melt soften Havent used speedcook yet Only drawback is that it takes work to keep it looking brand new inside

Yes, I recommend this product

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Necessary appliance

1/19/2018

In December 2017 we bought our 2nd Advantium Oven. I never thought twice about which replacement oven I was going to purchase because we never experienced any problems with our 1st Advantium that we bought in 2004. Absolutely a necessary appliance. I love the features of a microwave speedcook and convection oven.

Yes, I recommend this product

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Advantium

1/5/2018

So far we are loving this - it is amazing all it can do

Yes, I recommend this product

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At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:

Dishwashers

Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).

Refrigerators

Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.

Removals

Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • GOOD STOCK RETURNS
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • DEFECTIVE MERCHANDISE
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • DAMAGED MERCHANDISE
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • BILLING TERMS AND CONDITIONS
  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • STORAGE CHARGES
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • CREDIT CARD PAYMENT
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • FINANCING PAYMENT
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • CASH/CHECK PAYMENT
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • SALES TAX
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Royal Kitchen Giveaway
Bosch Kitchen Appliance Package

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
  • SELECTION
  • PRICE
  • SATISFACTION
  • EXPERTISE
  • LOCAL
  • WARRANTY
About Us


Speedcook oven (120V)

Enjoy oven-quality results two- to four- times faster than a conventional oven


Multiple cooking functions

Expand your cooking versatility with an all in one oven


Halogen heat

Skip the preheating with nearly instantaneous halogen heat


Over 175 preprogrammed menu selections

Preprogrammed selections make meals easy


Custom Recipe Saver

Conveniently store cooking instructions for up to 30 different recipes


Backlit controls

Controls are easy to read by displaying highly visible LCD readouts


Three-speed, 300-CFM venting system

Quickly moves smoke and steam up from the cooktop

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