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GE Appliances Logo

GE Profile™ Series ENERGY STAR® 27.8 Cu. Ft. French-Door Refrigerator with Hands-Free AutoFill

Model # PFE28KSKSS

 4.5 out of 5 (243 Reviews)

Available in 4 Color(s)

Regular Price $3,100

Our Price $3,093

After Applicable Rebates

Rebate(s): $50

Our Price

$3,093

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Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!


Hands-free Autofill

Lets you walk away while the dispenser automatically fills any container with filtered water


Full-width, electronic temperature-controlled drawer with colored LED lights

3 accurate settings deliver the optimal temperature for your favorite foods, while colored lights indicate the chosen setting


Second icemaker option

Always have extra ice on hand with an optional second icemaker in the freezer (IM5D kit sold separately)


TwinChill™ evaporators

Separate climates in the fresh food and freezer sections help keep foods fresh


Advanced water filtration uses RPWFE replacement filter

Reduces trace pharmaceuticals from water and ice* (* Removes 98% of ibuprofen, atenolol, fluoxetine, progesterone and trimethoprim. These pharmaceuticals are not necessarily in all users' water)


Showcase LED lighting

Positioned throughout the interior and under fresh food doors to spotlight foods inside the refrigerator and in the freezer


Quick Space shelf

Functions as a normal full-sized shelf when needed and easily slides down for instant storage flexibility


Drop-down tray

Allows for extra door storage when you need it and tucks away when you don't


Turbo Cool setting

Drops interior temperature to maintain freshness after frequent openings

Features:

  • Hands-free Autofill
  • Full-width, electronic temperature-controlled drawer with colored LED lights
  • Second icemaker option
  • TwinChill™ evaporators
  • Advanced water filtration uses RPWFE replacement filter
  • Showcase LED lighting
  • Quick Space shelf
  • Drop-down tray
  • Turbo Cool setting
CAPACITY
Total Capacity (cubic feet) 27.8
Fresh Food Capacity 18.66
Freezer Capacity 9.17
FILTER
App Filter - Capacity Refer Extra Large (25 cu. ft. and above)
App Filter - Autofill Yes
App Filter - Hot Water No
App Filter - Product Type Refer French Door
App Filter - Dispenser Yes
App Filter - Icemaker Yes
APPEARANCE
Dispenser Color Stainless Steel
Handle Color Stainless Steel w/Chrome
Exterior Design Contoured Door(s)
Handle Design Designer Style
Hidden Door Hinge(s) Yes
Textured Steel Case Case Only - Dark Gray
Color Appearance Stainless Steel
Adjustable Rollers 2
Door Stops Yes
Door Swing Hinges on Left & Right
WARRANTY
Warranty Notes See written warranty for full details
Parts Warranty Limited 1-year entire appliance
Limited 5-year sealed refrigerating system
Labor Warranty Limited 1-year entire appliance
Limited 5-year sealed refrigerating system
POWER / RATINGS
Volts/Hertz/Amps 120v; 60Hz; 15A
WEIGHTS & DIMENSIONS
Net Weight 370.0
Case Depth Without Door 29.375
Side Air Clearances 0.125
Depth Without Handle 34.75
Overall Depth 36.25
Top Air Clearances 1.0
Back Air Clearances 2.0
Height to Top of Case 69.0
Overall Width 35.75
Overall Height 69.875
Width w/Door Open 90 Degrees Incl. Handle 44.625
Approximate Shipping Weight 390.0
Depth with Door Open 90° 48.375
FEATURES
Filter Location Left wall
Icemaker Optional 2nd Icemaker (IM5D) in Freezer
Space Saving Ice
Dispenser Features Door Alarm
Hands-Free AutoFill
LED Dispenser Light
Water Filter Indicator Light
Fresh Food Features Showcase LED Lighting (7)
Freezer Features Interior Lighting - LED (2)
Configuration French Door
Temperature Management System TwinChill™ Evaporators
Leveling System 2 Front Leveling Legs
Fresh Food Door Features Dairy Compartment
Drop Down Tray
Temperature Management Features Turbo Cool setting
Defrost Type Frost Guard
Fresh Food Cabinet Shelves 1 Quick Space Shelf
3 Spill Proof
4 Split Adjustable; 1 Full-Width
5 Total - Glass with Silver Trim
Control Type External Electronic Digital Temperature Display
Fresh Food Door Bins 2 Adjustable
3 with Gallon Storage
6 Total
Exterior Style Free-Standing
Water Filtration Advanced Filtration System (RPWFE)
Removes Pharmaceuticals
Freezer Storage Baskets 2 Full-Width
Freezer Door Bins 1 Total
Fresh Food Cabinet Drawers 1 Full-Width, Adjustable Temperature Drawer
2 Adjustable Humidity
3 Total
Electronic Temperature Control w/ Colored LED Lighting
Dispenser Cubes, Crushed Ice and Water
Large Color-Matched
Performance Features Easily Removable Door Gaskets
Sabbath Mode Capable

GE Upgrade Your Finish And Save Rebate

  • Rebate Ends: 10/31/2018
  • Must be postmarked by: 12/31/2018
  • Description: Enjoy exclusive rebate savings with purchase of qualifying GE appliances. Rebate form must be postmarked by 12/31/2018.
  • Download Rebate Form

GE Profile Buy More Save More Rebate

  • Rebate Ends: 12/31/2018
  • Must be postmarked by: 1/31/2019
  • Description: Receive up to a $1200 rebate with purchase of qualifying GE Profile Appliance package. Rebate form must be postmarked by 1/31/2019.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance


Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

10 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.

Benefits:

  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions

4.5

out of 5 (243 Reviews)

88% of reviewers recommend this product.

Wifes Out of Town

10/12/2018

Took it upon myself to replace our still working 16 year old Kenmore while my wife is visiting our grandchildren in Seattle. This fridge is beautiful quiet and held all of what came out of the old fridge plus room to spare. I added the additional ice maker that fits in the freezer below. Plus this fridge fit in the same spot no mods to be made. The extended warranty offered in my paperwork was 50 less than what the appliance store was offering me to add. Glad I waited. Hope this helps.

Yes, I recommend this product

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Great looking

10/11/2018

We just bought this but we LOVE GE products. We can trust the quality. All the stores we shopped agreed they are the best

No, I do not recommend this product

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10/9/2018

I just purchased this as a replacement for another popular model refrigerator. So far I am in love with this refrigerator So very spacious and the interior layout works very well. Ice-maker makes actual cubes...not chopped up like my other brand. Quiet and efficient. So happy with this model

Yes, I recommend this product

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Loudest fridge ever made

9/25/2018

this fidge is so loud it wakes us up at night when it makes ice or turns on. Doesnt make enough ice for 2 people in a day. makes loud whirring noises all day and night

No, I do not recommend this product

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Awesome Space

9/25/2018

So much space inside the refrigerator and freezer I can organize items and find everything so easily.

Yes, I recommend this product

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Great refrigerator but I will NEVER buy another on

9/24/2018

Ridiculously expensive water filter with a RFID chip in them so GE locks you into buying their filters only Nuff said. I will NEVER buy another GE refrigerator because of this.

No, I do not recommend this product

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My 3rd GE Profile Fridge that I like alot

9/23/2018

I bought my new fridge a month ago and really like it. Its the 3rd one I have purchased due to moving. Its very quiet as I had read reviews on many that said they were loud. I like the storage space in the 30 cubic feet. I do wish the ice maker was larger and its difficult in the configuration to store a large brita as you have to turn it on an angle in order to close the door. I do like the ice and water in the door and love that you can set the ounces of water to fill. I did get stainless steel and it does show finger prints so i wipe down the handles alot.

Yes, I recommend this product

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So far so good

9/20/2018

I have had this for a couple of months and I am happy with the general layout of the refrigerator space. The front of the pull out plastic drawer in the freezer is a little lightweight in quality. It already has a slight crack with normal use.

Yes, I recommend this product

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Great features

9/15/2018

I have really enjoyed the refrigerator since purchase. Had already been told by our appliance repairman that the GE Profile Series was a really good brand to buy.

Yes, I recommend this product

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Best refrigerator ever

9/15/2018

Im so glad I decided to go with this refrigerator. It was a little more expensive than I had wanted to spend but its well worth the money. We have purchased other refrigerators in the past and I wasnt happy with them. I love the features especially that the top and bottom ice makers and Im glad I went with this GE model.

Yes, I recommend this product

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Stunning

9/15/2018

Simple easy installation. Looks amazing Tons of room inside clean. This is our second profile fridge we really like them

Yes, I recommend this product

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Below Average

9/13/2018

Lots of room. Like the open door warning. Like the feature that you can open each door separately. Dont like the ice machine. Cant get to the ice storage to fill an small ice cooler easily. Dont like the height adjustments on the door shelves basically none. Getting use to how the auto sensing water feature works. We have had more ice cubes on the floor come the ice dispenser than our other GE refrigerator. Fingerprints on the handle and doors are mostly there although they claimed that this model was fingerprints resistant

No, I do not recommend this product

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Beautiful to look at but Loud

9/13/2018

bought 6 weeks ago. It is the loudest refrigerator EVER. Can hear it running and dropping ice 2 rooms away. Wakes us up at night when it clicks on. Does not produce enough ice for 2 persons daily needs. Would not recommend or buy again.

No, I do not recommend this product

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Great looks features

9/13/2018

This is a beautiful refrigerator. We enjoy the cold water and crushed ice. The open door alarm is really a great thing. We didnt realize how often we leave the door open

Yes, I recommend this product

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Greasy redesign

9/13/2018

Was not going to buy another GE Profile as my last one conked out after 9 years. After reading reviews on all brands found out some reviews were good and some bad on all of them. I chose this GE because of the amount of room and also it had a second ice maker. Great feature. There is so much more room in this model as the ice maker is in the door.

Yes, I recommend this product

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Nice fridge

9/13/2018

I bought this three months ago. Its quiet and works great. A couple of small issues. The Ice capacity in the ice maker is a little small and the lip to thebutter storage needs to be larger to make it easier to open.

Yes, I recommend this product

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Great purchase

9/12/2018

We bought this fridge because it was big and we are SO glad we did

Yes, I recommend this product

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Excellent

9/7/2018

We have had it for about 2 months and it has given us the extra room that a family of 7 needs Very happy with our purchase

Yes, I recommend this product

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Love The Refrigerator

9/6/2018

Only complaint is the drawer in the freezer compartment comes off the track. Otherwise great

Yes, I recommend this product

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Soo much room

9/3/2018

This beauty holds a lot. It is well lit and easily organized. More shelves on doors than most. Managing temps on drawers is very nice. Good thing we have The door alarm. The freezer has more room than expected. Both water and ice filtered is great no taste Keep temp set a couple degrees above/below recommended if open doors a lot. Negatives: put thermometer in to see actual temps. And GE really why is the stainless not available print resistant? Crushed ice gives some almost whole cubes mixed in. Do hold container a second after filling for a little drop that will come. Do consider freezer ice maker option - plenty for 3 but we put extra in a container in the freezer to have enough for company. Freezer could use a flat sliding shelf under the top bin for pizza ice packs etc. No air freshener. Overall: Very nice. As expensive as it is there should have had a couple of extras I mentioned above. We hope it lasts as long as our last profile 14 years still runs needs seals but we wanted stainless and french doors so went with new.

Yes, I recommend this product

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Its great

9/2/2018

The SS finish is beautiful cleans polishes up with ease. The shelves can be positioned to accomadate various container heights shapes the icemaker the reason why I replaced my 7 yr old fridge is reliable.

Yes, I recommend this product

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Storage options

8/31/2018

Love the variety of storage options available inside the refrigerator. The door shelves hold so many condiments.

Yes, I recommend this product

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Love it

8/31/2018

So spacious Real energy saver Quiet Looks great

Yes, I recommend this product

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Nice features

8/30/2018

We bought this refrigerator about 2 months ago because our old one was not working properly. We very pleased with how well this one works and how roomy it is. The doors and drawers add to the good organization within the refrigerator.

Yes, I recommend this product

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Noisy Noisy Noisy

8/30/2018

Noisiest refrigerator ever....Constant buzzing...trying to return as I write this review.

No, I do not recommend this product

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Great Fridge

8/30/2018

My husband I purchased this fridge a couple of months ago when our 2 year old Samsung fridge died on us after having many issues over those 2 years. We looked at reviews and decided to go with this one. We are very pleased. Its cold when our Samsung wasnt and it isnt too loud. Definitely would recommend

Yes, I recommend this product

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Love it

8/30/2018

Bought it and so happy I did Would purchase another GE product.

Yes, I recommend this product

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Ge

8/30/2018

Bought it 5 months ago and is not happy with it. First of all this fridge is too expensive and is doing what I expected. I think there is a problem with this model exspecialy the water filter

No, I do not recommend this product

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Convenience

8/30/2018

Purchased 4 months ago and performs as expected after ice maker installation problem. The temperature zones extend the viability of foods in each drawer. The chest freezer is an energy saver compared to over the door type.

Yes, I recommend this product

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Good performer but noisy compressor

8/30/2018

Overall very good performance but compressor is noisy Internal freezer drawer difficult to close. Other features great including icemaker.

Yes, I recommend this product

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Nice look

8/30/2018

Nice fridge. Roomy. Doors started squeaking after few weeks. A little loud but getting used to.

Yes, I recommend this product

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Big fridge

8/30/2018

I like that there seems to be so much more room in this fridge.

Yes, I recommend this product

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Happy with fridge

8/30/2018

I like how the shelves are adjustable. Roomy. Cool design. The lights are neat. Love how when I use the water it tells you how many ounces you are getting. The only thing we dont like is fitting a dozen eggs in the egg holder we have to kinda jam it in there. Very cool features. Would recommend.

Yes, I recommend this product

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Design Flaw with Icemaker

8/29/2018

I purchased a complete set of appliances dishwasher range microwave refrigerator and had them installed. Three of the four had issues from the beginning. Very disappointed. The refrigerator has condensation on the outside of the door where the icemaker is located. Bad design. A replacement door is on order.

No, I do not recommend this product

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Been great so far

8/25/2018

Installed about 4 months ago and has been good so far. Didnt know how I would like the freezer being on the bottom but didnt take long to get used to it. Like the autofill feature for the water dispenser. Had to remove the doors and brackets to get it in the house but wasnt difficult to remove/reinstall - just take your time.

Yes, I recommend this product

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Wow Its so big

8/24/2018

It is larger that I thought even with the icemaker in the door. I was hesitant at first with the freezer in the bottom but it holds more than my side by side fridge

Yes, I recommend this product

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Great Refrigerator

8/24/2018

I am happy with all the features. Really have no complaints at all.

Yes, I recommend this product

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Great storage

8/24/2018

This is my second Profile refrigerator and they keep getting better The storage room inside is fabulous.

Yes, I recommend this product

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Missing wine holder

8/24/2018

Doesnt make ice very fast so we dont have enough when its needed

Yes, I recommend this product

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size I wanted from a brand I trust

8/23/2018

Love it but has one problem sheet metal on out side too think very easy to dent when it arrived dents is sides but no problem then they bumped door dang they had to replace door it hit a painted surface and didnt scratch paint? if not for that it would have gotten 5 stars everything else is awesome

Yes, I recommend this product

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Love It

8/23/2018

We really enjoy the auto fill and the extra ice maker. The door shelves are extra roomy and convenient.

Yes, I recommend this product

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Great features. Large capacity

8/23/2018

Have had the refrigerator for three months with no issues. Happy I bought it

Yes, I recommend this product

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One Solid Refrigerator

8/22/2018

Weve had three months of trouble free service from our new refrigerator. It is so much better than any previously owned units. Plenty of inside light. Well thought out design features such as auto fill in the door. Makes cubed and crushed ice with ease. Classy stainless exterior finish coordinates well with our other GE kitchen dishwasher and double oven.

Yes, I recommend this product

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Love this Refrigerator - second one

8/17/2018

This is the second GE Profile refrigerator of the same model we have bought. Our first one we left with a home we sold and really enjoyed it so we bought another to put in our new home. The newer model has a different water filler face but functions the same. The only hassle is the cost of the water filter. I feel like I am being taken advantage of by GE. The price could be 1/2 of what it is and still provide a profit.

Yes, I recommend this product

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looks good

8/15/2018

very large with exception of space in door of ice maker. a bit of noise from fridge is audible with complete silence and is tolerable and not heard beyond kitchen. not bothered by the small amount of ice produced with a small family. water gizmo is crazy awesome.

Yes, I recommend this product

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Great design efficient and functions well

8/14/2018

So far I am happy with my purchase the only negative is the ice comes out too quickly and misses the glass sometimes

No, I do not recommend this product

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Awesome

8/9/2018

Lots of room for food. I am glad we went with this product. Love how it tells me how many ounces of water goes into my cup.

Yes, I recommend this product

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great purchase

8/6/2018

I love my new Fridge. Had a GE before so glad I purchased another.

Yes, I recommend this product

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Watch the dimensions

7/27/2018

Seems like an awesome fridge. However the published dimensions are not quite right.

Yes, I recommend this product

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  • Quality:
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So far so good

7/23/2018

I bought this refrigerator to replace a trouble prone one that was made by a different manufacturer. No problem with the install. Was down to operating temperature in about five hours making ice in about six. Many reviews complain about excessive noise when the unit is running - not with this one. This is as quiet as any that I have ever owned. Maybe GE made some changes? This refrigerator has lots of great features. Everything works perfectly. Looks great. There are two areas that I think can be improved upon however. The first is that I think the control panel should be backlit. The writing is a dark grey color on a stainless steel background. If the kitchen is brightly lit you can easily see what control your are activating but in low light its hard to see the writing. The second is that the plastic dividers in the freezer compartment do not adjust smoothly or easily. You probably dont often adjust these dividers so its not a big deal but still they seem cheap. These are really minor complaints. So far Im happy that I bought this refrigerator. Hopefully it will be more reliable than my previous one. That will tell the real story. One final thing - complaints about the cost of replacement water filters are in my opinion justified. GE should do something about this. In the meantime I ordered from GE at no charge a filter bypass plug. This will enable the ice maker and water dispenser to work without having a filter in place. This is a solution but not an ideal one.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
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At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:

Dishwashers

Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).

Refrigerators

Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.

Removals

Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • GOOD STOCK RETURNS
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • DEFECTIVE MERCHANDISE
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • DAMAGED MERCHANDISE
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • BILLING TERMS AND CONDITIONS
  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • STORAGE CHARGES
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • CREDIT CARD PAYMENT
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • FINANCING PAYMENT
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • CASH/CHECK PAYMENT
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • SALES TAX
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Bosch Kitchen Appliance Package

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
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About Us


Hands-free Autofill

Lets you walk away while the dispenser automatically fills any container with filtered water


Full-width, electronic temperature-controlled drawer with colored LED lights

3 accurate settings deliver the optimal temperature for your favorite foods, while colored lights indicate the chosen setting


Second icemaker option

Always have extra ice on hand with an optional second icemaker in the freezer (IM5D kit sold separately)


TwinChill™ evaporators

Separate climates in the fresh food and freezer sections help keep foods fresh


Advanced water filtration uses RPWFE replacement filter

Reduces trace pharmaceuticals from water and ice* (* Removes 98% of ibuprofen, atenolol, fluoxetine, progesterone and trimethoprim. These pharmaceuticals are not necessarily in all users' water)


Showcase LED lighting

Positioned throughout the interior and under fresh food doors to spotlight foods inside the refrigerator and in the freezer


Quick Space shelf

Functions as a normal full-sized shelf when needed and easily slides down for instant storage flexibility


Drop-down tray

Allows for extra door storage when you need it and tucks away when you don't


Turbo Cool setting

Drops interior temperature to maintain freshness after frequent openings

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