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GE Appliances Logo

GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven

Model # PEM31SFSS

 4.0 out of 5 (147 Reviews)

Available in 6 Color(s)

Regular Price $350

Our Price $312.86

After Applicable Rebates

Our Price

$312.86

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Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!


1.1 cu. ft. capacity

800 Watts (IEC-705 test procedure)


Built-in capable microwave

This countertop microwave oven is built-in capable with a sleek matching trim kit


Optional hanging kit

Frees up counter space


Sensor cooking controls

Automatically adjusts time and power for delicious cooking results


Weight and time defrost

Simply enter the weight of the food, and the oven automatically sets the optimal defrosting time and power level or set your desired time for defrosting


Turntable On/Off

Controls turntable operation


Control lockout

Helps prevent accidental activation


"Add 30 seconds" button

Add 30 seconds of microwave cooking time


Kitchen timer

Minute timer helps keep you on track


Timer on/off

Minute timer helps keep you on track

Features:

  • Built-in capable microwave
  • Optional hanging kit
  • Sensor cooking controls
  • Weight and time defrost
  • 1.1 cu. ft. capacity
  • Turntable On/Off Controls turntable operation
  • Control lockout
  • "Add 30 seconds" button
  • Kitchen timer Minute timer helps keep you on track
CAPACITY
Total Capacity (cubic feet) 1.1
FILTER
App Filter - Control Type Electronic touchpad
App Filter - Voltage 120V
App Filter - Capacity Microwave Small (Under 1.5 cu. ft.)
App Filter - Cooking Technology Microwave Only
App Filter - Product Type Microwave Built-In
Microwave Countertop
App Filter - Convection No
APPEARANCE
Case Color Gray
Installation Built-In
Countertop
Undercabinet
Door Color Stainless Steel
Color Appearance Stainless Steel/Gray
POWER / RATINGS
Electrical Input - 120V Watts 1200
Electrical Input - 120V Amperage 10.5
Frequency (MHz) 2450
WARRANTY
Warranty Notes See written warranty for full details
Parts Warranty Limited 1-year entire appliance
Labor Warranty Limited 1-year entire appliance
GEA.COM FILTER
App Filter - Wattage Under 1000
ACCESSORIES
Built-In Kit (Optional) JX827SFSS
JX830SFSS
Undercabinet Hanging Kit (Optional) JXA019K
Cookbook Cooking Guide Label
WEIGHTS & DIMENSIONS
Net Weight 29.0
Overall Depth 12.875
Overall Width 24.0
Overall Height 12.125
Approximate Shipping Weight 33.0
Depth with Door Open 90° 31.875
Cavity (W x H x D) 17-3/8 x 9 x 12-1/4
FEATURES
Turntable On / Off Yes
Cooking System Turntable
Cooking Technology Microwave
Turntable Size 10.625
Microwave Watts (IEC-705) 800.0
Control Type Electronic Touch
Instant On Controls Yes
Control Features Add 30 Seconds
Cancel/Off
Cook Time
Cooking Complete Reminder
Power Level
Set Clock
Start/Pause
Timer On/Off
Turntable
Power Levels 10
Express Cook 1-6 Minutes
Turntable Glass
Electronic Digital Display with Clock Yes
Microwave Sensor Cooking Controls Beverage
Defrost: Weight/Time
Popcorn
Potato
Reheat
Vegetable

GE Profile Buy More Save More Rebate

  • Rebate Ends: 12/31/2018
  • Must be postmarked by: 1/31/2019
  • Description: Receive up to a $1200 rebate with purchase of qualifying GE Profile Appliance package. Rebate form must be postmarked by 1/31/2019.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance


Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

10 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.

Benefits:

  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions

4.0

out of 5 (147 Reviews)

75% of reviewers recommend this product.

Too wide-why did GE make new model 1/8 inch wider

12/8/2018

Why on earth would you make this newer version 1/8 inch wider when it is designed to fit into cabinetry So annoying that what I bought to replace my old GE microwave doesnt fit into my kitchen. Just shows blatant disregard for your customers. The microwave itself is fine just beware if you are updating your appliances.

Yes, I recommend this product

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Not impressed.

12/6/2018

This unit replaces a previous model GE Profile microwave that failed after 10 years. I have only a 13 shelf in a small kitchenette so I am quite limited on the choice of microwave that will fit that shallow a shelf. Out-of-the-box I wasnt wowed by this new model. After using it for a while it definitely feels less solid cheaper construction and the thing I find most annoying is GEs choice to use gray lettering on the buttons as opposed to the white lettering I had on my previous microwave. Unless you have bright light in the room good luck reading the button labels. Its a perfect example of design-change WITHOUT testing. Also this new unit is more noisy than my old unit -- the turntable makes a rapid clicking noise where the old unit had a smoother sound.

Yes, I recommend this product

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Great Overall

12/6/2018

I have been looking for a long time for a microwave with this fit. Perfect and all the features you need and excellent quality. Could not be more satisfied.

Yes, I recommend this product

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Looks and Size

12/6/2018

We bought this unit for two reasons. First to match existing GE Profile appliances which it does beautifully. It is a great blend of industrial modern and practical. Second it needed to fit into an existing space without any additional escutcheon or flanges. The dimensions provided in the specs that we reviewed prior to purchase were helpful and exact.

Yes, I recommend this product

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2nd one in 4 years

12/6/2018

We remodeled our kitchen in 2014 and purchased this unit. 4 years later it broke. Ill leave that there. Our cabinets were designed for it so I ordered another one. The door seems flimsy not solid like the 1st one. Also the turntable makes a ticking noise I cant isolate.

Yes, I recommend this product

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Older model was better

12/4/2018

Had to purchase this microwave as my older model was no longer being made. The panel numbers etc. is grayed out so it makes it very difficult to see. The older model had white numbers. Also numbers are harder to push on this panel. It seems I really have to push down on the number in order to get the microwave to start. This is not a very good microwave for seniors. I will look for another brand once this one poops out on me in 10 years.

No, I do not recommend this product

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Looks good better than I had hoped

12/4/2018

I purchased this microwave after many months of searching for one that would fit our cabinets. We do not use a microwave very often but have been pleased with its performance to date.

Yes, I recommend this product

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Easy installation

12/1/2018

The new trim package design for cabinet installation made the job a breeze compared to the old design. Took all of 20 minutes and looks fantastic.

Yes, I recommend this product

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Prefer my old Spacemaker microwave

11/29/2018

This is the third Spacemaker microwave we have owned. We purchased another because we liked the previous ones and they fit in the space available. The previous ones did not have a turntable in fact the first one had a shelf. Not all microwaveable vessels are round some are rectangular and are not able to rotate. I was able to put more than one item in the old microwaves thats not so easy with a turntable. The border including the open button around the front of the oven is stainless. That looks nice but always has fingerprints on it. It is impossible to open the door without touching the open button thus fingerprints Our old Spacemaker was also the stainless model but the edge including the open button was black and showed fewer finger prints. A bigger issue is that there is no instruction manual. So far I am not able to use it in anyway but at full power and only by using the 1-6 buttons which cook 1-6 minutes. Whenever I try to change the power level I get an incomprehensible message.

No, I do not recommend this product

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Works fine

11/29/2018

Works fine. Butter explodes but I think that is because of the butter....Have tried several brands same result.

Yes, I recommend this product

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Great Microwave

11/25/2018

Bought this to replace the old under the counter mounted GE but in 1984 I think we got our moneys worth.

Yes, I recommend this product

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Great size

11/24/2018

This microwave may be smaller overall but the amount of space inside is really spacious. Fits very nicely in the nook under my cabinet.

Yes, I recommend this product

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Very Quiet

11/22/2018

Well sized appliance that easily fits in my space. Its quiet and easy-to-use.

Yes, I recommend this product

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just what we wanted

11/15/2018

We had an under the counter GE for 38 years. It began zapping underneath. This a replacement. Its great.

Yes, I recommend this product

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Works well

11/15/2018

I bought this microwave two months ago in anticipation of downsizing to a smaller home. I have been using it since it was purchased and I find it works very well for warming foods. it is unfortunate that the keypad is not backlit---that would make it 5 stars.

Yes, I recommend this product

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GE Profile Microwave meets my needs

11/15/2018

My 14 year old GE microwave broke down and I need a replacement. After researching several manufacturers I preferred the GE Profile fits perfectly inside the kitchen island. Has the options I need.

Yes, I recommend this product

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Economical

11/15/2018

Great features and quality for the money. Very easy to use.

Yes, I recommend this product

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Small but Mighty

11/8/2018

I purchased this microwave to replace the same model I had purchased fifteen years ago. It is shallow in depth and so sits nicely on a shelf below a wall cabinet. It is powerful enough to do what I need it to do -- cook a frozen item reheat leftovers or warm up my coffee.

Yes, I recommend this product

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Compact Quiet Functional and Looks Good too

11/6/2018

The Depth on this is right around 12 making it perfect for integration with cabinets or cabinets with Microwave space. It does not sacrifice features with 11 turn-table clean stainless look bright clock. Its a hit with our busy family of 4.

Yes, I recommend this product

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Nice

11/5/2018

Works great and very stylish looking. Only complaint would be that its small but that is on us for not checking the size of it before we purchased with our designer.

Yes, I recommend this product

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Replacement

11/4/2018

Replacement for older model of same style. Like the inder cabinet mounting. Old unit lasted over 10 years hope this one will also. Only thing i dont like is the display panel lights are very bright. Wish there was a way to tone them down a bit Other than that it works great. Would buy this model again

Yes, I recommend this product

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Disappointed

10/31/2018

This microwave reminds me of the units sold 20 years ago. The door opens and closes like the hood of a farm truck.

No, I do not recommend this product

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Sleek compact large capacity

10/27/2018

This is my fourth of this model over 22 years. I designed a kitchen cabinet around it - chose it because of its narrow depth so it fits in sleekly with my contemporary kitchen. I did give up power for that - at only 800 watts you need to cook most things just a bit longer. I love the unit but am just a bit gun-shy as the paint in the top interior of my last one bubbled and began to peel exposing metal. I was told it wasnt covered under the extended warranty because it didnt affect the functionality of the oven. I wasnt comfortable exposing my family to peeling paint and whatever rays were bombarding around so I tossed it. Just hoping this one does better. Its pretty pricey for a unit that you can expect to get four years out of but Im stuck with the size needed and it does look great and cook great for awhile.

Yes, I recommend this product

great features in a package that fits our kitchen

10/14/2018

This product looks and functions great and is a perfect fit in our kitchen it has a very easy to read display and easy function key pad

Yes, I recommend this product

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replacement

10/12/2018

Replacing a Space saver II series JEM model that I installed in 2000. The unit lasted 18 years. I was very happy with that unit and expect the same satisfaction from the PEM model. Highly recommend this unit.

Yes, I recommend this product

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Change in profile series

10/12/2018

I am replacing previous GE profile which only lasted 3 years with this newer model. Noisy when operated compared with previous model and not as sleek looking. Much boxier while previous model had curved lines. Needed to purchase this model due to space. They also changed position of under cabinet bolts so had to redrill new holes. Also pricey compared to units of this size.

No, I do not recommend this product

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Essentially same as previous model

10/4/2018

After 13 years my previous GE Profile microwave failed possibly caused by a power surge during a thunderstorm. This replacement is very similar to the older model in operation.

Yes, I recommend this product

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Fits my space perfectly

9/29/2018

We purchased this particular microwave because it fits my shelf space exactly as it needed it to. It replaces another GE Profile Microwave. Overall it is an excellent good quality product. We like that it doesnt sound tinny or feel flimsy. It would get 5 stars but we find the numbers and words on the buttons difficult to read. It would be better if they lit up or something. I also wish it had been available in at least 1000 watts but the 900 gets the job done.

Yes, I recommend this product

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Easy installation in new cabinets/home remodel

9/29/2018

No hassle installation. The unit has a beautiful profile sleek modern sharp looking Im pleased so far though I havent actually used it yet :. I will report on its functionality soon in this review site. But I have great expectations.

Yes, I recommend this product

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Dont make them like they used to.

9/26/2018

I bought this to replace a 10 year old one with the same model number. More cheaply made door mechanism only so so. Came dented I cant blame GE for the damage.

No, I do not recommend this product

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So far its working OK

9/20/2018

Still working fine... no issues yet. Perfect size for the space I have for the microwave.

Yes, I recommend this product

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Nice design

9/20/2018

Very happy with our purchase. Looks great with our other appliances and useful functions.

Yes, I recommend this product

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Nothing remarkable

9/16/2018

This GE Profile microwave replaces a similar unit that is 10 years old. Same cooking watts 800 but a little larger vertically inside 1cf -- 1.1cf which means the exterior dimensions are a little higher. I have a very shallow shelf 13 this unit must sit in so I was quite limited in the microwave units available. My biggest disappointment is the control pad: My old unit had white lettering on all the buttons which means they could be seen in a dark room. This new unit has VERY dark-colored lettering on the buttons which makes it VERY difficult to see the buttons without a lot of light in the room.

No, I do not recommend this product

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Great product for its footprint of not using too m

9/15/2018

Very user-friendly and not complicated to use that it hangs from the cabinet is a great idea.

Yes, I recommend this product

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Quiet

9/13/2018

This is a nice compact microwave and is so quiet Im not sure its running at times. It has plenty of features to make it a good microwave. On the negative side the door open/close feature works poorly. It takes two hands to open the microwave one to push the button and the other to pull the door open.

Yes, I recommend this product

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Perfect for the right space

9/13/2018

If youre looking for a low profile microwave to fit into a tight space this might be the ticket for you. Understand ahead of time that this has less voltage than some of the bigger microwaves which is the trade off with a small profile machine like this but if the space is your main concern then its OK. The food will still get warm just not as fast as it would with a bigger machine. Just focus on all that space you saved. Ive been very pleased.

Yes, I recommend this product

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Compact Microwave Oven

9/7/2018

Nice compact microwave. But this is my third one in 11 years. The first two lasted about five years each and then in both of them the interior paint flaked off some of it ending up in the food. I expect that the same will happen with this one but GE is the only company that makes this size so Im stuck with it.

No, I do not recommend this product

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Clumsy door with bad placement of keypad buttons

9/5/2018

The overall look is fine. The bottom to open the door is harder to engage compared to the Spacemaker II model. Its just that much bigger so now I cant open the microwave door all the way because it hits the abutting cabinet. My option to or even this was to have it jut out more which is not acceptable Im not sure who thought that INCREASING the size of a microwave thats basically made to be built in was a good idea. I also wonder who thought that putting the cook time button amongst the other buttons was a good idea. Its the primary button that people will use yet its not in a logical or natural place on the keypad. The writing ON the keypad buttons is too faint. I hate this thing already and Ive had it for 10 minutes. Its too bad that I dont have another option from GE or another manufacturer because Im not looking forward to having to use this microwave for the next several years.

No, I do not recommend this product

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Underpowered but fits my small urban kitchen

9/4/2018

Bought this to replace its 11-year old predecessor. This model has slightly less power than the last but it should fit in the same space which is a relief for my small San Francisco kitchen. Couldnt find any other brand in this size with comparable wattage. Works fine.

Yes, I recommend this product

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Not a great microwave

9/3/2018

This came with our new house and I would instantly trade for my OLD microwave if I could. This has to be slammed to close making a lot of noise. There is no start button which I miss. Whatever time you pick is the start button. I just dont care for such shortcuts.

No, I do not recommend this product

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Great features

9/3/2018

I bought this product 6 months ago and love it. love it

Yes, I recommend this product

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Perfect size

9/3/2018

The GE Space Saver is the only microwave that has a good cabinet width and does not stick out beyond the cabinets when mounted under a cabinet. Perfect to mount above our coffee station when we remodelled our kitchen. We no longer wanted a big microwave above our stove. This allowed us to open the area above the stove for better ventilation and updated look. Microwave works great and can turn table can be turned off with large items.

Yes, I recommend this product

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Works great but touchpad not illuminated.

9/1/2018

I bought this microwave to replace a similar one I purchased about 15 years ago and mostly because it fits into the built-in space in my cupboard. However the touchpad does not illuminate and it is VERY hard to read the buttons.

Yes, I recommend this product

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Just What We Needed

8/31/2018

Its the only microwave that will fit in the space we had. We replaced our old GE Profile microwave. Its more quiet than our old one and the reheat function is more intuitive.

Yes, I recommend this product

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not as functional as previous model it replaced

8/31/2018

it does what we needed it to do. However one annoying feature is that when we are heating something up we dont have the ability to pause it check to see if its done and start it up again. We have to completely cancel the cycle and start from the beginning. Thats not how its supposed to work but thats how it works.

Yes, I recommend this product

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Very nice product

8/30/2018

I brought it few months back. Personally I like it. Very nice design with less depth. Nice fit within to 16 top cabinets

Yes, I recommend this product

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Updated GE model not as good as previous GE model.

8/30/2018

Bought this model to replace 15 year old similar GE unit. Not as happy with newer unit as before. More steps to accomplish same tasks. Would like to see a lighted control panel.

No, I do not recommend this product

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Just like the last one

8/30/2018

Bought this to replace an older GE. The user interface and features operated tge same which I liked. Why mess with a good thing

Yes, I recommend this product

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Size Requirements

8/30/2018

I bought this microwave because it is the only built in that fits into my cabinet. I have had 2 GE microwaves prior to this that were no longer made and this model replaced those. I was not happy that I had to buy new hardware to make it fit. This is the 3rd microwave by GE I have bought in 15 years

No, I do not recommend this product

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Quite

8/30/2018

Bought this microwave for our remodeled kitchen. It is so quite you barely can tell it is running. Only 3 options for cabinet depth microwaves and this one fits in our kitchen great.

Yes, I recommend this product

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At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:

Dishwashers

Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).

Refrigerators

Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.

Removals

Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

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  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • GOOD STOCK RETURNS
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • DEFECTIVE MERCHANDISE
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • DAMAGED MERCHANDISE
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • BILLING TERMS AND CONDITIONS
  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • STORAGE CHARGES
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • CREDIT CARD PAYMENT
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • FINANCING PAYMENT
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • CASH/CHECK PAYMENT
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • SALES TAX
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Royal Kitchen Giveaway
Bosch Kitchen Appliance Package

We are a family owned and operated business and respect your privacy. Your information will not be sold or shared with any third party.

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
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About Us


1.1 cu. ft. capacity

800 Watts (IEC-705 test procedure)


Built-in capable microwave

This countertop microwave oven is built-in capable with a sleek matching trim kit


Optional hanging kit

Frees up counter space


Sensor cooking controls

Automatically adjusts time and power for delicious cooking results


Weight and time defrost

Simply enter the weight of the food, and the oven automatically sets the optimal defrosting time and power level or set your desired time for defrosting


Turntable On/Off

Controls turntable operation


Control lockout

Helps prevent accidental activation


"Add 30 seconds" button

Add 30 seconds of microwave cooking time


Kitchen timer

Minute timer helps keep you on track


Timer on/off

Minute timer helps keep you on track

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