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GE Appliances Logo

GE Profile™ Series 30" Free-Standing Electric Convection Range

Model # PB911SJSS

 4.6 out of 5 (80 Reviews)

Available in 4 Color(s)

Regular Price $1,200

Our Price $993

After Applicable Rebates

Rebate(s): $50

Our Price

$993

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Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!


Edge-to-edge cooktop

A large, seamless surface makes it easy to wipe away messes


Electronic touch controls

Enjoy easy operation and cleanability with streamlined controls


12"/9" dual element

Choose a 12" or 9" heating element


9"/6" Power Boil element

Produces rapid, powerful heat


Chef Connect

Three options with a single touch. For instant convenience, choose when to automatically sync clocks and the range elements with the microwave's surface light and vent.


True European Convection with Precise Air

Enjoy perfectly even results without turning the pan


Fast preheat

Make hot meals in a hurry with less time preheating


Fifth element warming zone

Provides low-heat capability for foods until ready to serve


Self-clean with Steam Clean option

Enjoy more cleaning flexibility with two convenient cleaning options


Hidden bake oven interior

Make cleanup easy by eliminating hard-to-reach areas


Black gloss oven interior

Enjoy a clean and sleek appearance

Features:

  • Edge-to-edge cooktop
  • Electronic touch controls
  • 12"/9" dual element
  • 9"/6" Power Boil element
  • Chef Connect
  • True European Convection with Precise Air
  • Fast preheat
  • Fifth element warming zone
  • Self-clean with Steam Clean option

From the Manufacturer

Interactive Tour

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CAPACITY
Total Capacity (cubic feet) 5.3
FILTER
App Filter - Cleaning Type Steam and Self-Clean
App Filter - Control Type Electronic touchpad
App Filter - Drawer Type Storage
App Filter - Cooktop Type Radiant Smoothtop
App Filter - Cooking Technology Convection
App Filter - Cabinet Width Cooking 30 in. (Standard)
App Filter - Product Type Ranges Free-Standing Single Oven
App Filter - Convection Yes
App Filter - Fuel Type Electric
App Filter - Edge-to-Edge Cooktop Yes
APPEARANCE
Control Knobs Weighted Stainless Steel Appearance
Handle Color Stainless Steel
Handle Design Designer Style
Textured Steel Side Panels Yes
Oven Door Features Big View Oven Window
Full-Wrapped Metal Frame
Full-Wrapped Stainless
Color Appearance Stainless Steel/Gray
POWER / RATINGS
KW Rating at 208V 10.1
Bake Wattage 2850W
KW Rating at 240V 13.4
Broiler Wattage 3800W
Amp Rating at 208V 40
Amp Rating at 240V 40
WARRANTY
Warranty Notes See written warranty for full details
Parts Warranty Limited 1-year entire appliance
Labor Warranty Limited 1-year entire appliance
ACCESSORIES
Cooktop Cleaning Cream
Included
Sponge
WEIGHTS & DIMENSIONS
Net Weight 165.0
Depth Without Handle 25.5
Overall Depth 28.0
Depth with Door Open 47.875
Oven Interior Dimensions (W x H x D) (in.) 24-1/8 x 19-1/2 x 19-3/8
Overall Width 29.875
Overall Height 47.0
Approximate Shipping Weight 185.0
Cabinet Width 30.0
FEATURES
Oven Cleaning Type Self-Clean with Steam Clean Option
Hot Surface Indicator Lights 1
Cooktop Burner Type Radiant
Smoothtop
Cooking System True European Convection with Precise Air
Element - Center 6" 80W Warming Zone
Element - Left Front 9"/6" 3100W Power Boil
Oven Rack Features 3 Heavy-Duty Oven Racks
6 Rack Positions
Melt Setting Yes
Oven Features 6-Pass Broil Element
Hidden Bake
Cooking Technology Convection
Cooktop Surface Edge-to-Edge
Gray Patterned Ceramic Glass
One-Piece Upswept
Configuration Range with Storage Drawer
Control Type Digital Temperature Display
Electronic
Touchpads
Element - Right Front 12"/9" 3000W
Oven Control Features Audible Preheat Signal
Auto Oven Shut-Off with Override
Auto Recipe Conversion
Auto Self Clean
Certified Sabbath Mode
Chef Connect
Control Lock Capability
Convection Roast
C° or F° Programmable
Delay Bake Option (Time Cook)
Delay Clean Option
Electronic Clock & Kitchen Timer
Fast Preheat
Hi / Low Broil
Oven "ON" Light
Self-Clean Cool Down Time Display
Steam Clean
Warm Mode
Interior Oven Light 1 Halogen
Preheat Notification
Control Location Backsplash
Element - Right Rear 6" 1200W
Storage Drawer Features Removable Full-Width
Heating Element "ON" Indicator Light 5
Element - Left Rear 6" 1200W

GE Profile Buy More Save More Rebate

  • Rebate Ends: 12/31/2018
  • Must be postmarked by: 1/31/2019
  • Description: Receive up to a $1200 rebate with purchase of qualifying GE Profile Appliance package. Rebate form must be postmarked by 1/31/2019.
  • Download Rebate Form

GE Upgrade Your Finish And Save Rebate

  • Rebate Ends: 9/12/2018
  • Must be postmarked by: 11/12/2018
  • Description: Enjoy exclusive rebate savings with purchase of qualifying GE appliances. Rebate form must be postmarked by 11/12/2018.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance


Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

10 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.

Benefits:

  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions

4.6

out of 5 (80 Reviews)

87% of reviewers recommend this product.

Fantastic Oven Great Features Great Value

7/21/2018

I am starting to upgrade my appliances in my condo after thirty years one appliance at a time starting with the oven. I shopped around carefully viewing many brands and after many nights of comparing this oven won my heart and does it all. In fact in comparison to my old oven when I first put the top burner on it heated up so quickly I wasnt prepared for it because of the time my old stove top took. I do all the cooking in the house and this is a godsend. Thank you GE.

Yes, I recommend this product

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Best Range ever.

5/18/2018

I havent had this Range long but it has proved to be a wonderful product. I have never had a Range that the oven heats up so fast. I also looks very nice.

Yes, I recommend this product

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Looks amazing and cooks like it too

4/28/2018

I am very happy with my purchase I didnt give it 5 starts just because I honestly havent cooked a ton with it yet. The stove is great but I do worry about keeping it clean fairly constantly. No complaints though

Yes, I recommend this product

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ge oven

4/28/2018

we received it a week ago looks and works great and very easy to use

Yes, I recommend this product

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Nice fit for my kitchen

4/27/2018

Bought this GE product to replace another manufacturers range that failed after only 2 1/2 years

Yes, I recommend this product

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Good stove

4/22/2018

Only downfall about this stove is when cleaning top its hard clean edges

Yes, I recommend this product

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Great features

4/20/2018

We bought it Presidents day and it was delivered the following week and we have been delighted with everything about it since Temps are accurate. the Power Boiler burner will boil a big pot of water in 5 minutes. Dynamite range

Yes, I recommend this product

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Great features

4/20/2018

We have used GE appliances forever. Would not change now.

Yes, I recommend this product

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Excellent features

4/18/2018

Ive been using my stove for over a month and have utilized every feature except cleaning. Its very efficient in every aspect of temperature control. I love it. I made the right decision in buying another GE product.

Yes, I recommend this product

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Awesome Range

4/1/2018

So far my wife and I cannot seems to find a fault with this Range its been less than 2 months owing this but so far we are very pleased.

Yes, I recommend this product

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Love my new range

3/25/2018

Love love my new range Love the glass top and the choice of burner size Havent used my warming burner yet but I will Love the 3 racks in the oven and especially the convection part cookies are perfect as if they cane from a bakery Thank You GE One Happy New owner

Yes, I recommend this product

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Burners heat up super fast

3/24/2018

Love this range. Very modern and love the seamless top. Only reason it only got 4 out of 5 was cause the top scratched the first day I got it and I dont even know how it happen.. It may have been my fault but I thought I was being careful.. Not hard to clean if you use the right stuff.

Yes, I recommend this product

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Clean Lines

3/22/2018

Particularly like pre-heat feature. Notifies when oven is ready. Also easy to clean.

Yes, I recommend this product

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Profile Range

3/22/2018

Love this stove so happy I have purchased it. Cleans easily if you follow the directions in the U C Manual heats great no issues at all

Yes, I recommend this product

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WORKING LIKE A CHARM

3/15/2018

WORKING LIKE OUR PREVIOUS GE STOVE/OVENS. THEY ARE WORKHORSES AND THE STAINLESS STEEL ACCENTS AGAINST THE BLACK COLOR MAKES IT STAND OUT.

Yes, I recommend this product

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Good but one thing missing

3/12/2018

So far the oven and range works well. No issues with the functiuonality or use. The range is missing a critical feature there is no rim arround the glass top. This is a big problem if food boils over. This happened to me and the liquid/food has nothing preventing the material from running down the sides where we cannot clean or reach to wipe up. A rim would act as a slight barrier preventing liquids from running down the sides. Other ranges/ovens have this feature. I would recomend this range oven but with a qualifier about the lack of rim

Yes, I recommend this product

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Great stove

3/8/2018

We bought this in Dec and I love it. You have no idea your old stove is not working well until you have one that does.

Yes, I recommend this product

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Cooks but unsightly top

3/7/2018

I have experienced the same issue what seems to be rub marks on the burners. I immediately tried Ceramabrit cleaner and scrub pad issued with the stove. I also tried a blade scraper with no improvement. This glass top seems a little harder to clean. I have a 22year old GE glass stove that still looks brand new. In defense of this stove my adult children were using the stove and they are used to gas so they could have rubbed the surface with a frying pan. Improvement needs to be made to the glass top as you had really good ones in the past. This is my only complaint as the rest of the stove works great. I really love the knob less feature and the numbers so you can input the temperature. Every stove takes some time to get use to operating. I give this stove an A- .

Yes, I recommend this product

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Looks good and great features

3/6/2018

We enjoy the knob-less controls. They work easily and are easier to clean.

Yes, I recommend this product

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Does a good job

2/28/2018

Stove works well like the burners and oven. Wish the stovetop would clean up faster or need less scrubbing. The SS finish is not smudge free and I wish I had made a better choice in that.

No, I do not recommend this product

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Great Range

2/27/2018

I waited three months to review my new range to use it and see how it worked. Anyway it replaced my older GE range that had the coils which I replaced with this flat top range. Anyway after using this new range for three months all I can say is its pretty nice. I was going for a model below this one but I decided to go big with the no knobs and convection oven plus the wife likes the bigger oven and bigger glass door area where you can see in it much better.and we really like the no knobs panel. Now since this is our first flat top range it did take some getting use but thats in a good way. Its actually really neat just have to get use to the temperature and adjust but really like how the flat top works and like I said just takes some learning factor and getting used to plus and it will boil water in a heartbeat. I guess the only other thing is getting use to is cleaning the flat top stove which takes more but use that cerama bryte cleaner does the trick. Usually we wipe it down with a wet dishcloth after it cools down and dry with a paper towel and use the cerama which after you get used to its care when needed. But follow directions and use the correct sponge that come with the cleaner and wipe/shine with a paper towel. but this is a really neat range and the convection is neat to use i believe meat comes out more moist using it and I use it for my biscuits which I think browns them perfect. But anyway so glad I went with this higher end model we really love it so far.

Yes, I recommend this product

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Happy

2/18/2018

Very pleased. Love my new stovetop and selfcleaning oven . So easy to use .

Yes, I recommend this product

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GREAT FEATURES

2/16/2018

I love having a convection oven .. The only problem I have is that the glass top is extremely delicate..

No, I do not recommend this product

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Electric Convection Range

2/16/2018

This is the worst range weve ever bought it cooks at a lower temperature than It is preheated. We called a service man and he said part of the problem is the hidden element but that it seemed to be working right. He told me I was holding it open too long when I put food in Hahaha I actually turn it up about 15 degrees now to make up for the problem but if I were you I would not spend my hard earned money on this range.

No, I do not recommend this product

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First Class

2/11/2018

Glad I purchased GE as opposed to another brand. Work great look great very good value for the money

Yes, I recommend this product

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Does what its supposed to.

2/9/2018

I love this range. Burners work great and so does the oven both regular and convestion. Ive had no issues. Top is easy enough to clean if you dont wait too long. Cleaning it the next day is okay. Use the cleaner supplied or Bar Keepers Friend. Use a dry cloth to scrub the dried spill. Then wipe with a wet cloth and buff.

Yes, I recommend this product

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Good Features Performance

2/9/2018

Have had range for 2+ months and the performance is excellent. Convection bake is excellent. First range with this feature for us.

Yes, I recommend this product

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good buy

2/6/2018

I enjoy using this range. The settings are easy to use.

No, I do not recommend this product

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Happy with my purchase

2/2/2018

Purchased this range 3 months ago and have been mostly happy with it. The only issue I have is with the timer. You can only set it in minute increments. My old GE range did minutes seconds. Otherwise I think it is a great product

Yes, I recommend this product

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Great product

2/2/2018

Very good product. Had it for the holidays and cooked two dinners plus desserts. Very pleased with operation.

No, I do not recommend this product

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Fast cooking

1/27/2018

I bought this range in December. I was able to bake using three racks at once with the convection feature and got beautiful cookies. We are amazed at how fast we can boil noodles or cook soup on the stove top.

Yes, I recommend this product

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Works well on all settings used so far

1/21/2018

Matches my other GE appliances. Have to re adjust the opening high heat from full down to the desired lower heat. No way to set the lower heat directly.

Yes, I recommend this product

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easy to operate

1/18/2018

we are very happy with our recently purchased range

Yes, I recommend this product

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Some concerns

1/13/2018

I do a lot of baking and cooking and have been baking for over 50 years so I know what Im doing when it comes to using an oven. I bought this in November so its got a lot of use with all the Holiday baking and roasting. Im still trying to get the best results with my cookies breads and baked goods. Many recipes call for 350 degrees but food doesnt brown ... so I need to figure out best temperature for everything I bake. Also with the convection oven my items in back of oven get too brown if I want to get items in front done so I need to turn my baking sheets around to get even baking. And still dont feel I get good results if I try to bake more that one sheet of cookies at the same time. This is my 2nd convection oven so thats not new to me. I like the digital features and not dealing with knobs.

No, I do not recommend this product

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Outstanding Oven

1/11/2018

Its like it understands you. Give it your instructions and walk away and never worry. I wish my kids were like that.

Yes, I recommend this product

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So far mostly good

1/2/2018

Love the features and the cooking evenness. But the oven and cooktop bulbs have gone out within 6 months. GE replaced the oven bulb for free. I am waiting to hear back on the hot cooktop indicator bulb.

Yes, I recommend this product

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Sexy machine

12/31/2017

I love the stainless steel band around the top of the range that shows just above the countertop. I appreciate that the side panels of the range are solid and provide cover from all three sides besides the rear for more exposed cabinetry or installs.

Yes, I recommend this product

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thought I would love it

12/23/2017

After almost 6 weeks of ownership I am still having trouble loving my new range. I think mostly the storage drawer is bothering me more than anything. It continually falls off its tracks and does not hold nearly as mush as my old GR range. Also the stainless really is a pain in the neck to keep clean.

No, I do not recommend this product

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great features and easy to operate

12/19/2017

We love the look and quality of the product and how easy it is to use

Yes, I recommend this product

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Had to have a new stove

12/18/2017

My new GE profile series stove was not what I was looking for but I am glad we found it the night my old oven quit. This unit is top of the line love not having a heating element inside the oven making for a quick wipe down with spills. Only problem with the stove is does not have a lip around the oven top when pots over boil. The best thing on the stove is double eyes up front. A small fry pan I use the one eye control when I use a large pan I use the double eye button. Heating quickly is not an Issue. This stove really cooks. love it. Thanks

Yes, I recommend this product

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Actually fun to use

12/9/2017

I am a senior citizen having used a number of stoves and this one makes cooking much easier and fun to use with all of the more advanced features...much easier to control temperature on stove top etc. Makes me feel like a much better cook than I am. Love it

Yes, I recommend this product

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GE stove

12/9/2017

I love cooking in my GE profile convection oven. Since i can bake 2 pans of cookies at once its been a great time saver during the holidays.

Yes, I recommend this product

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Simple sleek stove

12/3/2017

We bought the stove a month ago and have experienced good performance. The stove top is easy to use and clean. I really like the self-cleaning option.

Yes, I recommend this product

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Terrific features

12/2/2017

I love my new range. Having a choice of using a convection or regular oven makes cooking easy.

Yes, I recommend this product

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Three oven racks easy clean top and control panel

11/30/2017

Im enamored after three days but I also did hours of research to find the range that fits our life style. GE Profile is the best

Yes, I recommend this product

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Quick boil feature. I love

11/30/2017

I bought this a month ago and so far Am very pleased with it

Yes, I recommend this product

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Love it

11/26/2017

Great product. First convection oven. Wish I had bought one years ago.

Yes, I recommend this product

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Great Oven

11/26/2017

Bought this range to replace a double oven that didnt bake consistently. This new oven with convection is wonderful. The cooktop is easy to clean and digital controls are easy to use. We are very pleased. Cinnamon Rolls again

Yes, I recommend this product

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Sleek looking quick heating

11/24/2017

Its been great for a few months now. The look is sleek and the oven heats quickly the stove top heats effectively. It has taken us a little while to adjust to the temperature differences from our old gas range. The only negative would be the difficulty of cleaning the glass top range. If anything spills it is tough to get off. Overall great product

Yes, I recommend this product

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Beautiful model with well thought out features

11/22/2017

Bought this just before Thanksgiving and cant wait to cook the turkey. With the three racks theres room for the 20 lb turkey 10 sweet potatoes 10 baked potatoes and fresh dinner rolls to all come out together. With the front dual-sized cooking elements different size pots or pans can fit the right size ring and slide one to the warming plate in the back. It will be nice to have possibly up to eight or nine dishes to come out perfectly timed for the holiday dinner.

Yes, I recommend this product

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At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:

Dishwashers

Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).

Refrigerators

Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.

Removals

Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • GOOD STOCK RETURNS
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • DEFECTIVE MERCHANDISE
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • DAMAGED MERCHANDISE
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • BILLING TERMS AND CONDITIONS
  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • STORAGE CHARGES
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • CREDIT CARD PAYMENT
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • FINANCING PAYMENT
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • CASH/CHECK PAYMENT
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • SALES TAX
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Royal Kitchen Giveaway
Bosch Kitchen Appliance Package

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
  • SELECTION
  • PRICE
  • SATISFACTION
  • EXPERTISE
  • LOCAL
  • WARRANTY
About Us


Edge-to-edge cooktop

A large, seamless surface makes it easy to wipe away messes


Electronic touch controls

Enjoy easy operation and cleanability with streamlined controls


12"/9" dual element

Choose a 12" or 9" heating element


9"/6" Power Boil element

Produces rapid, powerful heat


Chef Connect

Three options with a single touch. For instant convenience, choose when to automatically sync clocks and the range elements with the microwave's surface light and vent.


True European Convection with Precise Air

Enjoy perfectly even results without turning the pan


Fast preheat

Make hot meals in a hurry with less time preheating


Fifth element warming zone

Provides low-heat capability for foods until ready to serve


Self-clean with Steam Clean option

Enjoy more cleaning flexibility with two convenient cleaning options


Hidden bake oven interior

Make cleanup easy by eliminating hard-to-reach areas


Black gloss oven interior

Enjoy a clean and sleek appearance

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