Welcome to our website! As we have the ability to list on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 610-933-2900 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

x
Watch This Price
EMAIL: GO
GE Appliances Logo

GE® 30" Free-Standing Electric Convection Range

Model # JB655DKCC

 4.6 out of 5 (81 Reviews)

Available in 6 Color(s)

Regular Price $750

Our Price $743

After Applicable Rebates

Our Price

$743

Price Check
Payment Methods:
Add to cart

Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!


12"/9" dual element

Choose a 12" or 9" heating element


9"/6" Power Boil element

Produces rapid, powerful heat


Convection

Circulates heat for high-quality results


Fifth element warming zone

Provides low-heat capability for foods


Self-clean oven

Cleans the oven cavity without the need for scrubbing


5.3 cu. ft. oven capacity

Enough room to cook an entire meal at once


Removable full-width storage drawer

Store cookware or kitchen accessories

Features:

  • 12"/9" dual element
  • 9"/6" Power Boil element
  • Convection
  • Fifth element warming zone
  • Self-clean oven
  • 5.3 cu. ft. oven capacity
  • Removable full-width storage drawer
CAPACITY
Total Capacity (cubic feet) 5.3
FILTER
App Filter - Cleaning Type Steam and Self-Clean
App Filter - Control Type Electronic touchpad
App Filter - Drawer Type Storage
App Filter - Cooktop Type Radiant Smoothtop
App Filter - Voltage 240V
App Filter - Cooking Technology Convection
App Filter - Cabinet Width Cooking 30 in. (Standard)
App Filter - Product Type Ranges Free-Standing Single Oven
App Filter - Convection Yes
App Filter - Fuel Type Electric
APPEARANCE
Control Knobs Glass Bisque
Handle Color-Matched
Designer Style
Textured Steel Side Panels Yes
Oven Door Features Big View Oven Window
Glass Door
Color Appearance Bisque
POWER / RATINGS
KW Rating at 208V 9.3
Bake Wattage 2585W
KW Rating at 240V 12.4
Broiler Wattage 3800W
Amp Rating at 208V 40
Amp Rating at 240V 40
WARRANTY
Warranty Notes See written warranty for full details
Parts Warranty Limited 1-year entire appliance
Labor Warranty Limited 1-year entire appliance
ACCESSORIES
Cooktop Cleaning Cream
Included
Sponge
WEIGHTS & DIMENSIONS
Net Weight 151.0
Height to Cooking Surface (in.) 35 3/4 - 36 1/2
Depth Without Handle 25.5
Overall Depth 28.0
Depth with Door Open 47.875
Oven Interior Dimensions (W x H x D) (in.) 24-1/8 x 19-1/2 x 19-3/8
Overall Width 29.875
Overall Height 47.0
Approximate Shipping Weight 171.0
Cabinet Width 30.0
FEATURES
Oven Cleaning Type Self-Clean
Hot Surface Indicator Lights 1
Cooktop Burner Type Radiant
Smoothtop
Cooking System Convection
Element - Center 6" 80W Warming Zone
Element - Left Front 9"/6" 3100W Power Boil
Oven Rack Features 2 Oven Racks
6 Rack Positions
Melt Setting Yes
Oven Features 4-Pass Bake Element
6-Pass Broil Element
Cooking Technology Convection
Cooktop Surface Bisque Patterned Ceramic Glass
One-Piece Upswept
Configuration Range with Storage Drawer
Control Type Digital Temperature Display
Electronic
Touchpads
Element - Right Front 12"/9" 3000W
Oven Control Features Audible Preheat Signal
Auto Oven Shut-Off with Override
Auto Recipe Conversion
Auto Self Clean
Certified Sabbath Mode
Convection Bake
Delay Bake Option (Time Bake)
Delay Clean Option
Electronic Clock & Kitchen Timer
Hi / Low Broil
Oven "ON" Light
Self-Clean Cool Down Time Display
Self-Cleaning Cycling Light
Interior Oven Light 1 Incandescent
Control Location Backsplash
Element - Right Rear 6" 1200W
Storage Drawer Features Removable Full-Width
Heating Element "ON" Indicator Light 1
Element - Left Rear 6" 1200W

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance


Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

10 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.

Benefits:

  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions

4.6

out of 5 (81 Reviews)

93% of reviewers recommend this product.

Great Oven.

8/15/2018

I bought this a week ago and have been thrilled with the baking etc. i love the ease of operation

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

We do love the color

8/5/2018

We bought this stove a month ago and it fits perfect to our kitchen. What I loved the most is that is easy to clean I would like to add that ergonomically it works very well for me.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Nice look

7/1/2018

I bought this a few weeks ago and so far I love it The glass top is very easy to clean and adds a nice modern look to my kitchen.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

well designed fit nicely in kitchen.

6/13/2018

Bought this product based on excellent online customer feedback.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Great Stove

5/28/2018

I bought this a little over a month ago. I love it I love the quick boil burner 5 minutes for a big pot of water. The oven is huge and I cant wait to cook the Thanksgiving turkey this year. The cook top is easy to clean great features timer oven and/or convection oven. GE carried a bisque colored oven very hard to find these days - thank you GE

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Terrible timer

5/2/2018

Wanted to replace a cracked cooktop but had to buy a whole new stove instead. not many options availablein the beige/almond color. Liked my old one better with a beige cooktop. But this heats up faster.

No, I do not recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Quality product

4/28/2018

All my appliance are GE brands love the quality durability and features they provide I have no doubt this range will perform at its best

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Great features and came in a color I needed.

4/22/2018

I am very happy with my stove and all the extra burners.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Just okay

4/13/2018

I love this range but the fit of the broiler is awful.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

New best friend

4/10/2018

Have had the range for 4 months and love it. Have gotten used to wiping often and before turning on the heat to avoid mess. So nice to see the flat surface when not in use. Doubles as extra counter space.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Nice stove

4/9/2018

Bought this stove to replace a Kenmore unit. Overall very similar unit with addition of warming area and convection feature. Price point was good hoping for better durability. Space gap between drawer and oven door is excessive making the drawer appear to be off the track. I like the look of glass top units but not the constant polishing to keep it looking good.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Mostly very good.

4/2/2018

The black ceramic top looks great but difficult to keep clean. Also the timer sound is too dim to hear clearly.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Great features on this stove simple to use

3/29/2018

Great product We all like the stove and would purchase it again

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Great stove and oven

3/22/2018

Got it just before Christmas after a six week wait LOVE IT

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Has everything

3/17/2018

Love it - bought oven temperature gauge to test temperature and it is accurate...

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

everything works as it should.

3/16/2018

We have used all of the features except self clean. No cooking issues found. The drawer does not close properly when empty but is acceptable when loaded.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Love its new features.

3/9/2018

We are happy with the product. Will recommend to a friend and family member. Our last GE product Range last us 16 years so definetly will continue buying GE products.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Perfect combination of features

3/9/2018

I love the large oven window and have all the features I wanted in a basic stove and more.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Its okay

2/26/2018

Need to remember to push start for most features bake timer etc seems like an unnecessary step.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Execellent

2/24/2018

I bought this back over a month ago and it an awesome stove.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Good features

2/23/2018

This range was purchased and installed on 01/03/18. We are still learning as we have not had a range like this. Check back in a year.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

New Range

2/19/2018

I like the new ceramic top look and ease of cleaning.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Clean sleek works great

2/13/2018

I was worried it would be hard to keep clean but just the opposite. I clean it after every use with ceramabryte cleaner and a scrubber. Sometimes just a wet sponge works. Super easy. The power boil burner works great and the extra large burner is great for my huge kettle for making stews and soups for the freezer. It totally beats my old coil stove

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

great range

2/11/2018

We needed this range for Christmas dinner. It was delivered when expected. The features are great We were able to cook Christmas dinner without a hitch. This range is a good value

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Beautiful and very efficient

2/10/2018

My new range is beautiful in my kitchen and the features are excellent.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Great features

2/10/2018

This is an awesome unit. A great bang for your buck The oven light goes on when door is opened conventional/convection cooking option the large burners are located at the front with three one warmer burners in the back. Glad we purchased

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

defect

2/2/2018

Large burner on cook top stopped working properly before 30 days old. Crazy time trying to get it fixed. Been more than a month.

No, I do not recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

GE range

1/30/2018

This range is very nice. The stovetop has many nice features and the oven bakes very evenly. Very pleased with my purchase.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

like it

1/27/2018

picked this Range because of the Color was the only one which was available in Bisque

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

this product has a great design.

1/27/2018

Everything works well and easy to operate. It has a great design.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Fantastic

1/27/2018

I am so happy with my new range. I just love the way it cooks. I have never had a glass top before so this is all new and exciting.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Great features

1/26/2018

Love the self cleaning oven feature as it is so easy to use and also like the convection oven.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Very pleased

1/23/2018

Have wanted a smoothtop stove for years and finally bought one after 35 years with my electric coil model. Need bisque color to match other kitchen appliances and that color is becoming hard to find. For the same footprint as my old range this oven is much larger. Maybe more efficient insulation is thinner? Love the 5th warmer burner and not cleaning drip pans. Only two very minor negatives for me - the timer sound is not loud enough and boiling a pot or kettle of water seems to take a little longer.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

I was so glad it was available in Bisque

1/22/2018

It was just the right color and has all the bells and whistles I wanted plus more.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Looks good sorry I bought it

1/21/2018

One. The instruction manual covers only basics. Two. The manual systems how to use the convection oven but convection oven does not come on. Three. The food sticks to glass cooking top and does not wipe off. Only after three uses one of my rings are already disappearing. Four. Be careful how you turn off a burner control for a double burner. If you accidentally turn the knob the wrong way the hot surface light stays on. Simply turn off the breaker box for 15 .in to reset.

No, I do not recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Nice Clean Design

1/20/2018

I love how quickly the burners heat up Bakes Beautifully. Didnt give it 5 stars because the glass top is a little difficult to keep clean.I am using the recommended cleaning cream.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

like the range ovetall

1/20/2018

Theres a lot to like. Only downside is it looks a bit cheap especially the gap in the bottom drawer. And the oven controls are more complicated than need be. Love the dual burner feature on the cooktop great idea

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

G E Range

1/20/2018

Im enjoying this range and all the features especially the conv baking and all the different size cooking eyes to fix any size pot or pan

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Great range

1/20/2018

I got my range just after Thanksgiving. Ive used regular convection oven had to self-clean a bad spill and broiled in it. Everything worked fine I only have a few suggestions for GE. Make the burner hot light into at least 4 so you know which burner is hot and the top is harder to clean than my old glass top oven. Other than those 2 things I love it.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

love the 2 in 1 burners

1/15/2018

Purchased this unit to replace an old GE range in which the oven was no longer heating up and replacement parts were no longer available. Went with GE as we needed the bisque color to match our other kitchen appliances and no other manufacturer produces appliances in bisque. Would have liked to see a more stout roller/support system for the storage drawer at the bottom of the oven.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Convection mystery

1/14/2018

The range works but I dont understand why the convection fan doesnt run continuously when selected.

No, I do not recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

so much more efficient

1/13/2018

Cooking seems to be faster and things cook more evenly than when I was using my 30+ year old GE range. I used to blame my old-ish cookware....but in retrospect I think the problem was due to uneven heat warped heating coils etc.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Easy to use

1/13/2018

Its simple clear dials features and I love the color Im so over stainless

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Heats quickly

1/13/2018

2 months old happy so far Love the neat clean line appearance.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Everything we expected and more.

1/13/2018

Had to replace our old range after many years of service. Looked at several types and decided on this particular model. We are very pleased with all the easy to use features. Cleaning the cook top is a breeze. Dials and settings are straight forward and simple to use. Could not be happier with the purchase.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Fast heating some issues

1/10/2018

First the bottom of the oven door looks like it is missing a piece. The pattern on the cooktop is ugly compared to other brands but when you need this color appliance you are very limited. The stovetop controls take some getting used to burners with more than one size use half the dial for a small burner the other half for the large burner which means less control. I dont remember the last time my wife or I burned something on the stovetop but we both have done it on this one. That said the burners and especially the oven heat incredibly fast which is nice. The last complaint is that I received absolutely no manual with this appliance which especially with Convection and the Steam Clean means I need to find and download it to use these features.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Excellent Range

1/2/2018

This is my first glass top range I love it Plus I love GE products. This appliance is easy to clean heats up quickly has a space on the stove top for warming. Have had it only five days but have used it at least twice per day since delivery. Has a good/sized storage drawer. Could not be more pleased. Stainless steel cookware is highly recommended for use. Not the cast iron I frequently use.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Great Features for the Price

12/29/2017

Love this range so far. Great features for the price. Need to understand better how the convection fan works but oven heats to true temperature and browns well. Also very pleased we could get bisque color to match other appliances

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Very dependable

12/29/2017

Happy with the range. Like the features. Easy to learn to use.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

Looks good cooks great

12/23/2017

Bought this range for the color bisque primarily but so pleased with the performance.

Yes, I recommend this product

  • Appearance:
  • Features:
  • Performance:
  • Quality:
  • Value:

At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:

Dishwashers

Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).

Refrigerators

Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.

Removals

Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • GOOD STOCK RETURNS
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • DEFECTIVE MERCHANDISE
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • DAMAGED MERCHANDISE
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • BILLING TERMS AND CONDITIONS
  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • STORAGE CHARGES
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • CREDIT CARD PAYMENT
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • FINANCING PAYMENT
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • CASH/CHECK PAYMENT
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • SALES TAX
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
Visit us on Facebook Visit us on Twitter
Royal Kitchen Giveaway
Bosch Kitchen Appliance Package

We are a family owned and operated business and respect your privacy. Your information will not be sold or shared with any third party.

I Agree

4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

For Official Contest Rules, Click Here

Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
  • SELECTION
  • PRICE
  • SATISFACTION
  • EXPERTISE
  • LOCAL
  • WARRANTY
About Us


12"/9" dual element

Choose a 12" or 9" heating element


9"/6" Power Boil element

Produces rapid, powerful heat


Convection

Circulates heat for high-quality results


Fifth element warming zone

Provides low-heat capability for foods


Self-clean oven

Cleans the oven cavity without the need for scrubbing


5.3 cu. ft. oven capacity

Enough room to cook an entire meal at once


Removable full-width storage drawer

Store cookware or kitchen accessories

[More About Us]

Request Information

Ask The Experts.

That's what we're here for.
Let us help and we won't let you down.