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GE Appliances Logo

GE® 27.8 Cu. Ft. French-Door Refrigerator with Door In Door

Model # GFD28GSLSS

 4.6 out of 5 (68 Reviews)

Available in 4 Color(s)

Regular Price $3,100

Our Price $2,548

After Applicable Rebates

Rebate(s): $50

Our Price

$2,548

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Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!


Door in Door

Innovative door design provides quick access to family favorites, from kids' snacks to taller items, such as recorked wine bottles


Second icemaker option

Always have extra ice on hand with an optional second icemaker in the freezer (IM5D kit sold separately)


Advanced water filtration uses RPWFE replacement filter

Reduces trace pharmaceuticals from water and ice* (* Removes 98% of ibuprofen, atenolol, fluoxetine, progesterone and trimethoprim. These pharmaceuticals are not necessarily in all users' water)


Showcase LED lighting

Positioned throughout the interior and under fresh food doors to spotlight foods inside the refrigerator and in the freezer


TwinChill™ evaporators

Separate climates in the fresh food and freezer sections help keep foods fresh


Two humidity-controlled drawers and full-width drawer with LED light

Create the right environment for keeping fruits and vegetables fresh, while easily storing wider items like a party platter or a sheet cake


Turbo Cool and Turbo Freeze settings

An extra boost of cold air restores interior to set temperature for optimum food freshness


Space-saving icemaker

Located on the door with integrated bins to create more usable storage space

Features:

  • Door in Door
  • Second icemaker option
  • Advanced water filtration uses RPWFE replacement filter
  • Showcase LED lighting
  • TwinChill evaporators
  • Two humidity-controlled drawers and full-width drawer with LED light
  • Turbo Cool and Turbo Freeze settings
  • Space-saving icemaker
CAPACITY
Total Capacity (cubic feet) 27.8
Fresh Food Capacity 18.6
Freezer Capacity 9.2
FILTER
App Filter - Capacity Refer Extra Large (25 cu. ft. and above)
App Filter - Autofill No
App Filter - Hot Water No
App Filter - Product Type Refer French Door
App Filter - Dispenser Yes
App Filter - Icemaker Yes
APPEARANCE
Handle Color Stainless Steel w/Chrome
Exterior Design Contoured Door(s)
Handle Design Designer Style
Hidden Door Hinge(s) Yes
Textured Steel Case Case Only - Dark Gray
Color Appearance Stainless Steel
Adjustable Rollers 2
Door Stops Yes
Door Swing Hinges on Left & Right
WARRANTY
Warranty Notes See written warranty for full details
Parts Warranty Limited 1-year entire appliance
Labor Warranty Limited 1-year entire appliance
POWER / RATINGS
Volts/Hertz/Amps 120v; 60Hz; 15A
WEIGHTS & DIMENSIONS
Net Weight 383.0
Case Depth Without Door 29.375
Side Air Clearances 0.125
Depth Without Handle 34.75
Overall Depth 36.25
Top Air Clearances 1.0
Back Air Clearances 2.0
Height to Top of Case 69.0
Overall Width 35.75
Overall Height 69.875
Width w/Door Open 90 Degrees Incl. Handle 44.625
Approximate Shipping Weight 403.0
Depth with Door Open 90° 48.375
FEATURES
Filter Location Left wall
Icemaker Optional 2nd Icemaker (IM5D) in Freezer
Space Saving Ice
Dispenser Features Door Alarm
LED Dispenser Light
Water Filter Indicator Light
Fresh Food Features Showcase LED Lighting (5)
Freezer Features Interior Lighting - LED (2)
Turbo Freeze
Configuration Door in Door
Temperature Management System TwinChill™ Evaporators
Leveling System 2 Front Leveling Legs
Temperature Management Features Turbo Cool setting
Defrost Type Frost Guard
Fresh Food Cabinet Shelves 4 Spill Proof
4 Split Adjustable; 1 Full-Width
5 Total - Glass
Control Type External Electronic Digital Temperature Display
Fresh Food Door Bins 1 Rotating
6 Total
Exterior Style Free-Standing
Water Filtration Advanced Filtration System (RPWFE)
Removes Pharmaceuticals
Freezer Storage Baskets 2 Full-Width
Fresh Food Cabinet Drawers 1 Full-Width with LED Lighting
2 Adjustable Humidity
3 Total
Dispenser Cubes, Crushed Ice and Water
Large Color-Matched
Performance Features Easily Removable Door Gaskets
Sabbath Mode Capable

GE Upgrade Your Finish And Save Rebate

  • Rebate Ends: 9/12/2018
  • Must be postmarked by: 11/12/2018
  • Description: Enjoy exclusive rebate savings with purchase of qualifying GE appliances. Rebate form must be postmarked by 11/12/2018.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance


Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

10 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.

Benefits:

  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions

4.6

out of 5 (68 Reviews)

89% of reviewers recommend this product.

BEST REFRIGERATOR

8/9/2018

Bought this refrigerator about 3 weeks ago after shopping around for about 6 months. So happy with this purchase. Its bright light and design it what I love about it. I can open it and see all that I have.

Yes, I recommend this product

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Love it so far .Great features

8/3/2018

We bought it a week ago so far so good . Very quit well lit and spacious unlike our Maytag who has the ice maker inside the unit thus taking a lot of room . A butter compartment would have been great .Thanks GE .

Yes, I recommend this product

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Love it

7/30/2018

Its perfect. Tons of room. Looks great in my kitchen

Yes, I recommend this product

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So far we love it

7/25/2018

We bought based on other reviews as could not view in store our Kenmore was worthless and couldnt be fixed and it looks beautiful So far so good. Very happy.

Yes, I recommend this product

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Functional

7/23/2018

Looks clean neat Easy enough to set up and organize. Forming opinions as only received the fridge today.

No, I do not recommend this product

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Great product

7/17/2018

This fridge is so roomy and the lighting is really great it is crazy how being able to see everything in your fridge keeps you from letting food go bad. The drawers are great and the door in door feature is very nice for grabbing those frequently wanted drinks and snacks. The freezer is easy to operate and also very roomy and easy to organize. I also have not noticed the noise some have complained about it was something I was worried about but it is very quiet. Very pleased with this purchase.

Yes, I recommend this product

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SO FAR SO GOOD

7/11/2018

NICE FRIDGE AND GREAT FEATURES ILL LET YOU KNOW IN A MONTH FROM NOW

Yes, I recommend this product

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Great refrigerator Very poor instruction book

7/10/2018

Poor owner manual. Very difficult to determine control panel operating procedures. Tries to cover too many models with one manual.

Yes, I recommend this product

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Great but a little loud

6/29/2018

Love this fridge and all of the room it has but a little disappointed in the loud humming noise it constantly makes. Other than that so far the quality is excellent. This is a replacement fridge for a side by side GE that lasted us 19 years

Yes, I recommend this product

Great features

6/28/2018

Very nice and plenty of room very elegant and easy to handle

No, I do not recommend this product

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Good features

6/25/2018

Nice and quiet good ice and water nice features.

Yes, I recommend this product

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Love it

6/22/2018

Spacious freezer Love the door-in-door. Some complain about the ice maker it makes plenty of ice for our family. * It also ships in a box Other brands show up damaged because they only use styrofoam on the corners and wrap in plastic. Have had GE appliances for years. Dependable

Yes, I recommend this product

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Love the door in door

6/19/2018

Had for a few weeks. Looks great lots of space and love the door in door feature. Sounds a little louder than our old fridge but were used to it already.

Yes, I recommend this product

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Stylish and efficient appliance

6/11/2018

I just bought this refridgerator on June 6 2018 and had it installed 9 June. My out of town guests and wife love the wonderful door-in-door feature and bottom freezer the most. Easy access to both fridge and freezer compartments. Its a bit loud while cooling on only the 2nd day of ownership. Make sure you do measure your space well. This fridge is very high in its 69-inch stature and it does weight 403 lbs empty if your worried about floor surface strength. We are having hardwood floors installed later this month and were concerned about the heigth issues. We will most likely have to trim the bottom of our cabinets up to 1-inch in order to accommodate the fridge on top of a 3/4 inch floor board. The water/ice dispenser is very nice accommodating larger water bottles and pitcher size containers. We are still learning different features but am confident that this could be our last fridge for awhile.

Yes, I recommend this product

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Beautiful Quiet

6/9/2018

We purchased the dual ice maker model and love it So much more room in the refrigerator than we expected

Yes, I recommend this product

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Amazing Room

6/7/2018

We got this fridge because we meal prep a lot and both the freezer portion as well as the fridge area has amazing size We love the door in door as well - this allows for quick access to simple things like milk and creamer for coffee.

Yes, I recommend this product

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LOVE THE DOOR IN DOOR FEATURE

6/4/2018

This refrigerator met my needs perfectly. I am looking forward to using it for many years to come.

Yes, I recommend this product

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Awesome

6/1/2018

This is my second ge refrigerator. Had the other one for over ten years and when we moved the mover broke it. Loved the other one but love this one even more.

Yes, I recommend this product

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Great Looking Frig

6/1/2018

Had for only 3 days. Took an hour to remove all the tape and install shelves. Tape adhesive residue remains in places.

Yes, I recommend this product

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Sleek design with great features

5/29/2018

After exhaustive research this GE French Door/Bottom Freezer meets all my requirements perfectly. I entertain often and need room for large party trays/platters perfect I need to keep track of what is in my freezer with ease perfect and the design had to be sleek and modern perfect I especially like this particular door in door feature because it DOES NOT have the secondary flimsy plastic barrier. The ice maker is built into the door so that it gives you the entire top shelf to use unimpeded perfect. Additionally a SECOND ice maker can be installed into the freezer if needed great option. Overall I am very pleased with this refrigerator.

Yes, I recommend this product

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Great fridge. I love the split door feature

5/22/2018

Overall love this fridge. There is a lot of space. The split door save energy and is convenient. The water light up and lock out is great. And the freezer drawer offers great storage with 2 internal drawers for organization. Great appliance at a great price.

Yes, I recommend this product

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Great features

5/9/2018

Last fridge was a side by side. Love the room in this one. Love everything about it

Yes, I recommend this product

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Love this refrigerator

4/30/2018

So much space and we love the door in door feature.

Yes, I recommend this product

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Loud

4/23/2018

I think this fridge is loud and way too bulky. I wish I had looked at it in person instead of online.

No, I do not recommend this product

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Door in door

4/20/2018

I love this refrigerator the only thing is it runs so much colder than the side by side I had previously. It actually was freezing food. Ive now turned it up to 41 and the food is still super cold but not freezing. Love the door in door feature.

Yes, I recommend this product

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What an Upgrade

4/20/2018

Very thankful for this product. We now have ice and water in the door and so much more room than our previous Maytag unit. Thanks GE for such a great product Looking forward to many years of great use

Yes, I recommend this product

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GREAT REFREGIRATOR

4/16/2018

I BOUGHT MY REFRIGERATOR LESS THAN A MONTH AGO AND I ABSOLUTELY LOVE IT.

Yes, I recommend this product

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Great features

4/15/2018

Great unit. A bit louder than expected but overall has all features we need. The extra drinks door is a plus.

Yes, I recommend this product

We love this refrigerator.

4/5/2018

My husband and I looked at this refrigerator on several shopping trips and we finally decided that we had to have it for our new kitchen We love the optional second ice maker and all the extra storage space this big refrigerator has

Yes, I recommend this product

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Review for GFD28GSLSS

4/3/2018

I love my GE refrigerator. I love everything about it - one thing I need to be careful with is my freezer top slide out drawer. It must be push back in place - if you dont you will get crystals. I love easy access door panel entry.

Yes, I recommend this product

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Love all the room in the frigid and freezer.

3/29/2018

We have had it from March. So far doing great. It is quite.

Yes, I recommend this product

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Quality product

3/28/2018

I like the new refrigerator but the self positioning will not alow bigger bottles to be placed inside of refrigerator. They can only be placed on the door

Yes, I recommend this product

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Love the door in door feature

3/23/2018

GE appliances are great GE appliances are in our entire house they are better than any other brand.

Yes, I recommend this product

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Great Refrigerator

3/23/2018

The door in door feature is very nice to use for access to milk and other large containers. Keep everything at the right temp.

Yes, I recommend this product

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Refrigerator

3/16/2018

Working good. Looks good. Roomy on the inside. A-Okay.

Yes, I recommend this product

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Full of Great Features

3/14/2018

Ive had this for a few months now and can say its the Best Refrigerator Ive Ever Owned. Great Efficiency Full of Great Features and My Best one is The Ice Maker in the Door freeing up a lot of room in the Fridge. Very Easy Clean Up Stainless. Bright LED Lights in all compartments. Awesome Door in a Door. Love It.

Yes, I recommend this product

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Working great

3/11/2018

We bought this refrigerator unit on November 2017. Its working great so far.

Yes, I recommend this product

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Awesome Fridge

3/10/2018

Its a great fridge. I would give it 5 stars but the drawer is hard to pull out and there is a lot of condensation when the door is open briefly. Other than that it is an amazing fridge. It looks great and has some cool features. I love the door

Yes, I recommend this product

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Our new frig.

3/9/2018

The extra room is the best but the nicest thing is the door that opens on the front for quick picks.

Yes, I recommend this product

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Love this fridge

3/9/2018

This refrigerator has wonderful features is spacious and is overall amazing.

Yes, I recommend this product

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Going to take some time to get used to

3/8/2018

The refrigerator freezer just arrived today. I love the quick access door but I realized almost immediately that my previous GE had a giant condiment feature in the door. I have lost that now. Almost nothing fits where the ice maker is. So all dressings mayo ketchup jams lemon and lime juice all now go in the refrigerator itself. That was an eye-opener. Too early to tell on the rest of the features thats what I noticed first off

Yes, I recommend this product

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Poor water features

3/5/2018

Purchase this product 3 months ago. Sorry I let sale person talked me into buying made in USA. Having problems since Ive had it. Most expensive lesson Im having. Would not recommend to anyone.

No, I do not recommend this product

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Spacious well designed

3/3/2018

Im glad I bought this refrigerator it is very spacious and works great

Yes, I recommend this product

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Is okay

2/27/2018

Bought this refrigerator in November 2017 because the one I had went bad.

Yes, I recommend this product

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Great Frig

2/27/2018

Had it 2 months. Great features. Excellent cooling. Ice maker is small but work for us. Second unit can be added. Water/ice in door does not drip Holds a LOT both in trig and freezer. Like that temps are controlled by degree not 1-6.

Yes, I recommend this product

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Overall it is Good for the first month

2/24/2018

-Pro: Big space DOOR-IN-DOOR feature -Con: a little noisy when it starts the cooler. Does Not have a controllable food drawer.

No, I do not recommend this product

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ZERO RGRETS

2/23/2018

We are enjoying all of the conveniences that our new GE refrigerator offers. Plenty of room in the refrigerator AND the bottom freezer. ZERO regrets on this purchase

Yes, I recommend this product

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Just Got It

2/17/2018

so far so good. good size. i believe it is mostly made in America. small dent on front door but theyre coming to replace

Yes, I recommend this product

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beautiful

2/10/2018

only had a few days and love itlove features ice and water filtermany shelves

Yes, I recommend this product

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Love this fridge though it is very noisy

2/10/2018

Weve had this fridge for a couple months now and overall we are very happy with it except for how loud it is. We love the design. The French doors are very handy and the lighting is bright and cheerful. Its easy to see just about everything in there and its pleasing to the eye with our fresh produce right where we see it so were more inclined to eat the good stuff. : While we thought the door-in-door might be more of a gimmick we like it and its perfect for our breakfast essentials like milk maple syrup nuts yogurt half half... One thing I really appreciate is that it produces no chemical odors. While shopping for refrigerators some of the brands had horribly strong headache-producing chemical odors as soon as we opened the doors. No way would I want those in our home especially as one with a chemical sensitivity and a kid in the house. Nice job on that GE Now for the freezer. We love it It is spacious and easy to organize food in a way that makes everything easy to find which was not the case with our old side-by-side. The top drawer freezer basket is great The freezer door itself has a good seal which requires a good grip and tug to open. I have to use my core and legs otherwise it puts strain on the lower back though my taller husband hasnt mentioned a problem with that. While empty in the store I actually rolled the whole fridge away from the wall just trying to open the freezer But with food in it its no problem just remember to use those abs. One thing to note is the stainless finish is not fingerprint resistant. That said its pretty easy to polish with a microfiber towel and purified water with vinegar or a store-bought stainless steel cleaner. We havent used the ice maker much but it seems to be working okay and the water is good though it does usually drip once after dispensing. When the fridge was first delivered we opened the ice maker compartment to wipe it down and the latch had not been snapped fully into place during assembly so one of the very small plastic tabs broke right off as we opened it. It has not affected performance but we dont open it very often so well see if that becomes a problem. As you can see we really love this fridge but now its time for our biggest complaint. It is downright loud Louder than our old one and with multiple sounds happening at once. As a musician this is extremely annoying and the pitches are very dissonant so extremely unpleasant to listen to all day. I hope the designers consider this on future products. Supposedly the newer fridges are designed to run frequently which this does so its good for folks to know about it. I really hope GE can improve this feature. If youre one who has a TV or music going most of the time or if you arent home much then it may not bother you. So that is our one disappointment with this product while most everything else has been great so far Overall we are very happy with this fridge and would recommend it though we cant vouch for reliability yet since weve only had it for two months.

Yes, I recommend this product

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At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:

Dishwashers

Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).

Refrigerators

Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.

Removals

Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • GOOD STOCK RETURNS
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • DEFECTIVE MERCHANDISE
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • DAMAGED MERCHANDISE
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • BILLING TERMS AND CONDITIONS
  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • STORAGE CHARGES
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • CREDIT CARD PAYMENT
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • FINANCING PAYMENT
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • CASH/CHECK PAYMENT
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • SALES TAX
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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About Us


Door in Door

Innovative door design provides quick access to family favorites, from kids' snacks to taller items, such as recorked wine bottles


Second icemaker option

Always have extra ice on hand with an optional second icemaker in the freezer (IM5D kit sold separately)


Advanced water filtration uses RPWFE replacement filter

Reduces trace pharmaceuticals from water and ice* (* Removes 98% of ibuprofen, atenolol, fluoxetine, progesterone and trimethoprim. These pharmaceuticals are not necessarily in all users' water)


Showcase LED lighting

Positioned throughout the interior and under fresh food doors to spotlight foods inside the refrigerator and in the freezer


TwinChill™ evaporators

Separate climates in the fresh food and freezer sections help keep foods fresh


Two humidity-controlled drawers and full-width drawer with LED light

Create the right environment for keeping fruits and vegetables fresh, while easily storing wider items like a party platter or a sheet cake


Turbo Cool and Turbo Freeze settings

An extra boost of cold air restores interior to set temperature for optimum food freshness


Space-saving icemaker

Located on the door with integrated bins to create more usable storage space

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