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GE Appliances Logo

GE® 27.8 Cu. Ft. French-Door Refrigerator with Door In Door

Model # GFD28GSLSS

 4.4 out of 5 (110 Reviews)

Available in 4 Color(s)

Regular Price $3,100

Our Price $2,299

After Applicable Rebates

Our Price

$2,299

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Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!


Door in Door

Innovative door design provides quick access to family favorites, from kids' snacks to taller items, such as recorked wine bottles


Second icemaker option

Always have extra ice on hand with an optional second icemaker in the freezer (IM5D kit sold separately)


Advanced water filtration uses RPWFE replacement filter

Reduces trace pharmaceuticals from water and ice* (* Removes 98% of ibuprofen, atenolol, fluoxetine, progesterone and trimethoprim. These pharmaceuticals are not necessarily in all users' water)


Showcase LED lighting

Positioned throughout the interior and under fresh food doors to spotlight foods inside the refrigerator and in the freezer


TwinChill™ evaporators

Separate climates in the fresh food and freezer sections help keep foods fresh


Two humidity-controlled drawers and full-width drawer with LED light

Create the right environment for keeping fruits and vegetables fresh, while easily storing wider items like a party platter or a sheet cake


Turbo Cool and Turbo Freeze settings

An extra boost of cold air restores interior to set temperature for optimum food freshness


Space-saving icemaker

Located on the door with integrated bins to create more usable storage space

Features:

  • Door in Door
  • Second icemaker option
  • Advanced water filtration uses RPWFE replacement filter
  • Showcase LED lighting
  • TwinChill evaporators
  • Two humidity-controlled drawers and full-width drawer with LED light
  • Turbo Cool and Turbo Freeze settings
  • Space-saving icemaker
CAPACITY
Total Capacity (cubic feet) 27.8
Fresh Food Capacity 18.6
Freezer Capacity 9.17
FILTER
App Filter - Capacity Refer Extra Large (25 cu. ft. and above)
App Filter - Autofill No
App Filter - Hot Water No
App Filter - Product Type Refer French Door
App Filter - Dispenser Yes
App Filter - Icemaker Yes
APPEARANCE
Handle Color Stainless Steel w/Chrome
Exterior Design Contoured Door(s)
Handle Design Designer Style
Hidden Door Hinge(s) Yes
Textured Steel Case Case Only - Dark Gray
Color Appearance Stainless Steel
Adjustable Rollers 2
Door Stops Yes
Door Swing Hinges on Left & Right
WARRANTY
Warranty Notes See written warranty for full details
Parts Warranty Limited 1-year entire appliance
Labor Warranty Limited 1-year entire appliance
POWER / RATINGS
Volts/Hertz/Amps 120v; 60Hz; 15A
WEIGHTS & DIMENSIONS
Net Weight 383.0
Case Depth Without Door 29.375
Side Air Clearances 0.125
Depth Without Handle 34.75
Overall Depth 36.25
Top Air Clearances 1.0
Back Air Clearances 2.0
Height to Top of Case 69.0
Overall Width 35.75
Overall Height 69.875
Width w/Door Open 90 Degrees Incl. Handle 44.625
Approximate Shipping Weight 403.0
Depth with Door Open 90° 48.375
FEATURES
Filter Location Left wall
Icemaker Optional 2nd Icemaker (IM5D) in Freezer
Space Saving Ice
Dispenser Features Door Alarm
LED Dispenser Light
Water Filter Indicator Light
Fresh Food Features Showcase LED Lighting (5)
Freezer Features Interior Lighting - LED (2)
Turbo Freeze
Configuration Door in Door
Temperature Management System TwinChill™ Evaporators
Leveling System 2 Front Leveling Legs
Temperature Management Features Turbo Cool setting
Defrost Type Frost Guard
Fresh Food Cabinet Shelves 4 Spill Proof
4 Split Adjustable; 1 Full-Width
5 Total - Glass
Control Type External Electronic Digital Temperature Display
Fresh Food Door Bins 1 Rotating
6 Total
Exterior Style Free-Standing
Water Filtration Advanced Filtration System (RPWFE)
Removes Pharmaceuticals
Freezer Storage Baskets 2 Full-Width
Fresh Food Cabinet Drawers 1 Full-Width with LED Lighting
2 Adjustable Humidity
3 Total
Dispenser Cubes, Crushed Ice and Water
Large Color-Matched
Performance Features Easily Removable Door Gaskets
Sabbath Mode Capable

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance


Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

10 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.

Benefits:

  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions

4.4

out of 5 (110 Reviews)

85% of reviewers recommend this product.

Looks great... works better

12/15/2018

We purchased this fridge about 4 months ago and are very happy with the performance and the looks of it. The door in the door feature is very useful and the led lighting inside the fridge is excellent. Lots of storage room and the ice and water dispenser are additional features we really like.

Yes, I recommend this product

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Greatest appliance

12/13/2018

Ive never been so happy with a refrigerator. Weve always had a GE and this exceeds our expectations

Yes, I recommend this product

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Great fridge

12/13/2018

Love the led lites. Could have a better drip tray on door for water

Yes, I recommend this product

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Could Be Better

12/8/2018

Just bought a week ago. Love the wide open doors the space inside. Drip tray for the water dispenser sucks. Should have a grate so water doesnt leave such bad water stains. The outside door feature is great although I think the handle for it should be above the main door grip area. Keep opening the outer door by mistake.

Yes, I recommend this product

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Lots of room

12/7/2018

Everything is at eye level and easy to find. Great lighting.

Yes, I recommend this product

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GFD28GSLSS Review

12/6/2018

I bought this frig in August. It has nice features such as the door within a door. I have 2 criticisms though. 1 the fan that distributes air to the frig and freezer is much noiser than my previous frig and 2 the freezer compartment would be more useful without the upper drawer. It limits placing large items in the freezer. I have subsequently removed the top shelf.

No, I do not recommend this product

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Love this fridge

12/6/2018

Had to buy a new fridge for my new house. This one is huge Love the door in door feature. I had GE install an ice maker in the bottom freezer too Never know when your going to need extra ice.

Yes, I recommend this product

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Quite and roomy Everything we were hoping for.

12/6/2018

We bought this refrigerator after reviewing customer reviews from several different manufacturers. By far this has gone far and beyond what we had hoped for. Finally a quite running appliance And the roominess is unbelievable

Yes, I recommend this product

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Great fridge

11/17/2018

Bought this week to replace our old GE fridge. Great features great price.

Yes, I recommend this product

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Great spacious but noisy

11/12/2018

I bought this Andy it was delivered today 11/12/2018. It is nice and roomy but a lot noisier than our older fridge at idle time with the door shut.

Yes, I recommend this product

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Great brand

11/10/2018

We replaced our less than two year old Samsung flex refrigerator with the trusted GE brand.

Yes, I recommend this product

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check DBA noise level

11/10/2018

Very Big and spacious must be one of the roomiest refrigerator I haver ever owned however it has a con ..... noisy hum sound when the compressor kicks on to keep this behemoth cool can be a bit to much for my liking

No, I do not recommend this product

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looks great runs louder than expected

11/9/2018

Although this refrigerator works great so far it seems to run much louder than others I have owned. I can hear it in the next room. Too early to give an accurate review but works well so far.

Yes, I recommend this product

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Everything I expected and more

11/8/2018

Purchased in August and has delivered on space and features that truly make refrigerator complaints a thing of the past

Yes, I recommend this product

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Awesome Amenities Love this refrigerator

10/14/2018

We purchased this a few months ago after having the same one for 10 years. The differences and amenities that are included in this model are great We love the dual door open one to a quick shelf or the whole thing Makes getting my coffee and creamer super easy

Yes, I recommend this product

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Good Choice

9/24/2018

My husband and I searched and looked at buying a new refrigerator for months. We have always liked and purchased GE appliances for their outstanding reputation and reliable products. This refrigerator has all the room we wanted and the layout so we can see everything that is stored inside. Its quite efficient and sleek. Love it

Yes, I recommend this product

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Love all the space

9/21/2018

We bought this 6 months ago and are very happy with it a little disappointed in the ice makerdidnt make much ice. We had to purchase the additional ice maker and have it installed-definitely recommend doing that

Yes, I recommend this product

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Big inside with great features

9/20/2018

We bought ours in June and so far it has been a great buy. It has so much room and is laid out very smartly. At times it can be a bit noisy makes a clunky sound but it still works ok. So much nicer than the side by side we replaced. We did a lot of research to help so make the right choice and I think we did. If anything changes I will update this review.

Yes, I recommend this product

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Partial like it.

9/19/2018

We purchased the bottom ice maker and are very happy with the additional ice maker. The installation video was very useful but you end up with a lot of extra parts. The door in door is great except it never closes. Most fridge doors shut automatically but this one has to be pushed its either too heavy or something wrong. The other thing I dont like is the doors when pulled the fridge slides away from the wall. The bottom larger drawer is only accessible if both doors are open which sadly is quite often. The upper doors appear crooked and hopefully they will fix those. Had a dent small in one door and fingerprints are always visible.

No, I do not recommend this product

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Great Refrigerators

9/17/2018

I got this 2 days ago like it so far a real nice refrigerators.

Yes, I recommend this product

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Small Noisy Ice Maker

9/14/2018

Great refrigerator but the ice maker is very noisy when dumping ice in the bin and then when water is added to make more ice. The ice bin is very small.

No, I do not recommend this product

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Great refigerator

9/13/2018

Love this item. Door in door is a nice feature. I got a huge sale price which made this even better. Got it at Lowes. This looks good and performs just as designed. The stainless steel front is easy to take care of and the size of this allows me to store anything I want in it just a great item. Ive does fall out of the dispenser from time to time but that really does not bother me

Yes, I recommend this product

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Awesome Product

9/13/2018

Ive had this appliance for almost 3 months and so glad I purchased this model. Its an awesome product. So much room and the bottom freezer is very well organized with dividers as well as a divided top drawer. No problems getting everything in. The refrigerator section provides easy access. You dont have to open both doors to get into the individual fruit and vegetable drawers. You do have to open both doors to add items larger than the door width or when accessing the large climate zone drawer. Thats the only time you need to do that. I love the door within a door feature. Everything about this fridge is functional and attractive. What more can you want?

Yes, I recommend this product

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Love the inner door storage feature

9/13/2018

It is a great looking fridge with plenty of room for everything.

Yes, I recommend this product

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Nice

9/6/2018

Over all I love this fridge. I love the fact I can fill a tall water bottle in the door. I love the door within a door also. The only thing I dont like is the size of the ice cubes. Also the storage of the cubes in the door is very small so we can run out often when 4-5 people are using the ice. Water in the door is slow as well.

Yes, I recommend this product

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only 1 month old and water dispensor already broke

9/6/2018

1 month old and water dispensor is already broken.

No, I do not recommend this product

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Love door-in-door

9/6/2018

Made a recent purchase and very happy so far. Love the door-in-door feature. More than half the times just using the front door is sufficient which would allow a lot of energy saving

Yes, I recommend this product

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Love my GE Refg

9/5/2018

Love my new refg. GE products are the best Absolutely love the 3rd door

Yes, I recommend this product

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Great refrigerator

9/5/2018

We love the refrigerator. It has lots of space and flexibility. I love the door in door feature and use it regularly. Although we had a little trouble with delivery dings and scuffs that required a replacement twice it has been great. I would have given 5 stars but the ice maker is a little noisy and it takes a little work to keep the fingerprints away.

Yes, I recommend this product

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Fantastic

9/2/2018

My husband and I eat differently and there was never enough room in the side-by-side for the foods I purchased for myself. With this new GE that is no longer a problem. My side is totally separate from his and there is always plenty of room for everything. The same holds true for the freezer. It is almost like having two separate refrigerators and I love that. I love all of the features. Unlike some similar refrigerators the icemaker is hidden and that is such a plus. So far we have had absolutely no problems with it. From now on GE will be my go-to manufacturer for major appliances.

Yes, I recommend this product

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Love it

9/2/2018

Our only complaint is the spout for the water is not in a good placeangle

Yes, I recommend this product

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Good Fride but not Great

8/30/2018

I bought this fridge 3 months ago and I am happy with it. It is large enough to hold everything I can possible fit in it and all produce are evenly cooled. the problem is the motor is noisy and there is clamoring when it make ice. I wish the door in door was glass so I could see whats inside before open. Otherwise I love the fridge and it looks beautiful and upscale in the kitchen.

Yes, I recommend this product

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Awesome fridge. Great to get everyday stuff

8/30/2018

We bought this about 3 months ago and we are thrlled. This has made our ability to get the frequent products easily and there is great access to the whole refrigerator and freezer section

Yes, I recommend this product

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Nice Fridge

8/30/2018

This is a beautiful refrigerator I have lots of room plenty of light and love the color. The only concern I have is the ice maker makes noise that Ill keep an ear on.

Yes, I recommend this product

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Great Refrigerator/Freezer

8/30/2018

We have always had side be side models in the past. This unit with the wider refrigerator and freezer on the bottom is wonderful

Yes, I recommend this product

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Good fridge

8/30/2018

I have owned for 6 months now. Bought stainless to match my new kitchen. The exterior looks great. Love the bottom freezer it holds a lot more than my sis ny side did. At the advice of a sales clerk I purchased another ice bin for the bottom to avoid having to install another ice maker in the bottom and this has worked for us. I just empty my top ice maker occasionally so that I have extra ice . Love the way the door opens for drinks and the interior shelving. Very organized. My only negative is the outside ice water dispenser. I had a nice fridge prior that had a timer so I didnt have to stand and wait for the water to fill. I really miss that feature. Overall great fridge

Yes, I recommend this product

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Great fridge

8/30/2018

I love everything about this refrigerator. I researched many brands and models and settled on this one and Im so happy I did. It is a beasto

Yes, I recommend this product

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Design features need some reworking

8/30/2018

I bought this to replace my 3 yr old LG that took too long to get parts. Since I liked the door-in-door design I chose this model. Im not crazy how the door-in-door opens. I am constantly opening the whole door instead due to the design of the handle the LG uses a button on the outside of the handle instead of a grab handle underneath. With the dispenser you have to push a button to change from water to ice cubes and if you forget to change it back you will dispense the wrong thing. The LG uses 2 paddles instead of one. The freezer is difficult to open as you have to bend down to pull it open. Also it doesnt glide open ans easily as the LG. The LG handle lifts a little when you pull on it making it easier to open. It is also a little noisier than the LG when the motor is running.

No, I do not recommend this product

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Great Refrigerator

8/30/2018

I bought this refrigerator Memorial Day weekend. I am so pleased it is very spacious and quiet. I am so glad I chose this GE - it is the best

Yes, I recommend this product

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Doesnt stay cold enough

8/27/2018

Can not get refrigerator section cold enough even on coldest setting

No, I do not recommend this product

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The Pesky Drop

8/24/2018

This refrigerator could actually have a 5 star rating if it wasnt for the pesky drop I always had refrigerators with water dispensers and this is the only that drips nonstop. The outside is easy to clean and maintain. The inside is spacious and really nice to store all kinds of produce and drinks. The door feature is super convenient. PLEASE GE fix the pesky drop.... Its annoying

No, I do not recommend this product

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Great new concept and it works well for my kitchen

8/24/2018

I have used my new GE refrigerator 2 months and especially like the door-in-a-door concept. It is very convenient.

Yes, I recommend this product

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Overpriced and faulty

8/21/2018

This refrigerator was fine at first. I usually go with GE appliances and I had another GE refrigerator previously that I was very happy with but this model has given us issue after issue. We dont get GE brand water filters but GE has installed a replacement indicator that will ONLY GO OFF if you use a GE filter - so our friends and family assume we dont change our filter when using the water dispenser according to the days past due indicator. It is very annoying. The freezer has frosted over and even though we have cleaned and insured that the freezer is closing all the way it still has huge frost build up. These would be forgivable if we had gotten years out of this product before issues came up but we got this fridge 6 months ago. I regret this purchase.

No, I do not recommend this product

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BEST REFRIGERATOR

8/9/2018

Bought this refrigerator about 3 weeks ago after shopping around for about 6 months. So happy with this purchase. Its bright light and design it what I love about it. I can open it and see all that I have.

Yes, I recommend this product

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Love it so far .Great features

8/3/2018

We bought it a week ago so far so good . Very quit well lit and spacious unlike our Maytag who has the ice maker inside the unit thus taking a lot of room . A butter compartment would have been great .Thanks GE .

Yes, I recommend this product

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Love it

7/30/2018

Its perfect. Tons of room. Looks great in my kitchen

Yes, I recommend this product

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So far we love it

7/25/2018

We bought based on other reviews as could not view in store our Kenmore was worthless and couldnt be fixed and it looks beautiful So far so good. Very happy.

Yes, I recommend this product

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Functional

7/23/2018

Looks clean neat Easy enough to set up and organize. Forming opinions as only received the fridge today.

No, I do not recommend this product

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Great product

7/17/2018

This fridge is so roomy and the lighting is really great it is crazy how being able to see everything in your fridge keeps you from letting food go bad. The drawers are great and the door in door feature is very nice for grabbing those frequently wanted drinks and snacks. The freezer is easy to operate and also very roomy and easy to organize. I also have not noticed the noise some have complained about it was something I was worried about but it is very quiet. Very pleased with this purchase.

Yes, I recommend this product

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SO FAR SO GOOD

7/11/2018

NICE FRIDGE AND GREAT FEATURES ILL LET YOU KNOW IN A MONTH FROM NOW

Yes, I recommend this product

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At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:

Dishwashers

Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).

Refrigerators

Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.

Removals

Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • GOOD STOCK RETURNS
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • DEFECTIVE MERCHANDISE
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • DAMAGED MERCHANDISE
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • BILLING TERMS AND CONDITIONS
  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • STORAGE CHARGES
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • CREDIT CARD PAYMENT
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • FINANCING PAYMENT
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • CASH/CHECK PAYMENT
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • SALES TAX
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Royal Kitchen Giveaway
Bosch Kitchen Appliance Package

We are a family owned and operated business and respect your privacy. Your information will not be sold or shared with any third party.

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
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About Us


Door in Door

Innovative door design provides quick access to family favorites, from kids' snacks to taller items, such as recorked wine bottles


Second icemaker option

Always have extra ice on hand with an optional second icemaker in the freezer (IM5D kit sold separately)


Advanced water filtration uses RPWFE replacement filter

Reduces trace pharmaceuticals from water and ice* (* Removes 98% of ibuprofen, atenolol, fluoxetine, progesterone and trimethoprim. These pharmaceuticals are not necessarily in all users' water)


Showcase LED lighting

Positioned throughout the interior and under fresh food doors to spotlight foods inside the refrigerator and in the freezer


TwinChill™ evaporators

Separate climates in the fresh food and freezer sections help keep foods fresh


Two humidity-controlled drawers and full-width drawer with LED light

Create the right environment for keeping fruits and vegetables fresh, while easily storing wider items like a party platter or a sheet cake


Turbo Cool and Turbo Freeze settings

An extra boost of cold air restores interior to set temperature for optimum food freshness


Space-saving icemaker

Located on the door with integrated bins to create more usable storage space

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