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GE Appliances Logo

GE® Stainless Steel Interior Dishwasher with Hidden Controls

Model # GDT695SMJES

 4.4 out of 5 (472 Reviews)

Available in 6 Color(s)

Regular Price $1,000

Our Price $826

After Applicable Rebates

Rebate(s): $125

Our Price

$826

Price Check

Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

Payment Methods:


Third Rack

Easily clean an entire flatware collection, knives and small utensils with an additional rack across the top of the dishwasher


Bottle Jets

Clean hard-to-reach areas inside tall items with up to 4 dedicated jets integrated into the upper rack that shower water deep inside for the ultimate clean


Easy touch adjustable upper rack with 2 Stem Safe shelves

Quickly adjust the upper rack 2 inches up or down to accommodate tall glassware and 10 1/2" plates with plenty of room in the bottom rack for large platters and cookie sheets


Piranha™ hard food disposer with removable filter

To ensure consistently clean items, this stainless steel blade rotates at 3,600 RPM to pulverize food particles and helps to prevent large particles from clogging the wash arms


Full-extension smooth-glide upper rack

Loading and unloading is smooth and simple with a durable rack that fully extends on ball bearings


Hidden vent with fan dry

Dishes dry quickly and efficiently with a fan that extracts moisture from the interior


Lower rack multi-position, fold-down tines

Configure racks to fit your dishes with adjustable loading options including multi-position, fold-down tines


Floor Protect

Uncommon leaks can be easily detected and contained


Wash zones

Wash a true half-load in either the upper or lower rack without sacrificing cycles and options available on a full wash


45 dBA

Ultra-quiet operation creates a peaceful kitchen environment even as it delivers powerful wash performance


Black pearl racks with ball tip tines

Offers durability and secures dishes

Features:

  • Third Rack
  • Bottle Jets
  • Piranha hard food disposer with removable filter
  • Wash zones
  • Easy touch adjustable upper rack with 2 Stem Safe shelves
  • Full-extension smooth-glide upper rack
  • Hidden vent with fan dry
  • Lower rack multi-position, fold-down tines
  • Floor Protect
FILTER
App Filter - Bottle Wash Yes
App Filter - Food Disposer Yes
App Filter - Stainless Steel Interior Yes
App Filter - Cabinet Width Dish Traditional 24 in.
App Filter - Product Type Dish Built-In Top Control
APPEARANCE
Handle Rounded Handle - Stainless Steel
Installation Built-Up Floor Capable
Flush Cabinet Installation
Side Installation or Top Installation Included
Handle Color Stainless Steel w/Chrome
Door Appearance Full-length door
Door Style Long Door with Top Controls
Color Appearance Slate
WARRANTY
Warranty Notes See written warranty for full details
Parts Warranty Limited 1-year entire appliance
Labor Warranty Limited 1-year entire appliance
POWER / RATINGS
Calrod Heater Watts 415/800
Power Connection Power Cord - Not Included
Volts/Hertz/Amps 120v; 60Hz; 7.2A
ECONOMICAL / QUIET
Quiet Features Quiet Water Valve
Sealed Toe Kick
Tub Collar Trim
Quiet Package 45 dBA
Outer Wrap Bitumen
Full-wrap Blanket
Motor Type Single Speed
Door Insulation Insulation
Mastic
WEIGHTS & DIMENSIONS
Net Weight 105.0
Overall Depth 24.0
Height w/Legs Extended - Maximum Height 34.625
Overall Width 23.75
Overall Height 34.0
Approximate Shipping Weight 118.0
Cabinet Width 24.0
Height w/ Legs Retracted - Minimum Height 33.375
FEATURES
Wash System Features Automatic HotStart
Automatic Temperature Control
Bottle Jets
Dedicated Silverware Jets
Drain Pump
Dual Pumps and Motors
Piranha™ Hard Food Disposer with removable filter
Style Built-In
Upper Rack 1 Rack handle
1/2 fixed tines, 1/2 fold down tines
2 Stem Safe Shelves
Ball-Tip Tines
Premium Height Adjustable
Racking Material Nylon
Rack Features 2 Utility Shelves with Stem Safe - Upper
3-Piece Silverware Basket with Cell Covers
Adjustable Upper Rack
Ball-Tipped Tines
Fold-Down Tines - Lower
Dishwasher Control Features 1 "Clean" Light, 1 "Sanitized" Light Cycle Progress Indicators
3 Digit Display Cycle Countdown with Bi-Color LED Status Light on door
Audible End-of-Cycle Signal
Last Cycle Memory
Showroom Power Mode Yes
Cutlery Tray One piece removable 3rd rack
Dishwasher Drying Features 4-Pass Multi-Wattage Wash & Dry Element
Fan Assist Dry
Heated Dry - On/Off
Leveling System 4 Leveling Legs
Control Type Electronic Tactile Buttons
Top Controls
Number of Place Settings Up to 16
Tub Type Tall Tub
Rack Color Black Pearl
Exterior Style Traditional
Number of Cycles 4
Wash System 3-Level
600 Series
Racking System Full 3rd rack
Dishwasher Cycles Auto Sense
Heavy Wash
Light Wash
Normal Wash
Number of Options 10
Dishwasher Options Bottle Jets
Child Lock
Delay Start 1-12 Hr.
Heated Dry
Sani (NSF Certified)
Start/Reset
Steam PreWash
Wash TempBoost
Wash Zone Lower Only
Wash Zone Upper Only
Tub and Door Liner Stainless Steel
Latch Pull with Handle
Wash Arms 3 Wash Levels
Bottle Jets
Lower
Middle
Upper
Lower Rack 1 Rack handle
Ball-Tip Tines
Multi-Position Fold Down Tines
Floor Protection Floor Protect
Water Filtration System 100% Filtration with Piranha Hard Food Disposer and Removable Filter
Sensor Clean Sensor
Dispenser Rinse Aid with Indicator and Adjustment

GE Upgrade Your Finish And Save Rebate

  • Rebate Ends: 4/30/2018
  • Must be postmarked by: 5/30/2018
  • Description: Enjoy exclusive rebate savings with purchase of qualifying GE appliances. Rebate form must be postmarked by 5/30/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

NECO Bonus Rebate

  • Rebate Ends: 4/30/2018
  • Must be postmarked by: 5/30/2018
  • Description: Enjoy exclusive rebate savings with purchase of qualifying dishwashers. Rebate form must be postmarked by 5/30/2018. It is the sole responsibility of the customer to obtain, complete and mail in the rebate form and all required documentation by the postmark date. Rebate information provided by this site does not constitute an offer of a rebate. Our rebate information may be inaccurate or incomplete. Please obtain a copy of the actual rebate form for complete details and any applicable limitations. If you have any questions, please do not hesitate to give us a call.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both: 6 Year Full Coverage
(Parts & Labor)
BONUS 4 Year Major Component
(Parts & Labor)

$299.95 Value - Now As Low As $119.95 - Limited Time Offer - Only From Queen Appliance


Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

11 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.

Benefits:

  • No Lemon Guarantee
  • $250 Food Spoilage Protection Per Repair
  • Power Surge Protection
  • Covers All Functional Parts and Labor
  • No Hidden Costs or Deductibles
  • Unlimited Service Calls
  • Transferable Coverage
  • Nationwide Service
  • And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code Plan Description Price
WAR-LOW Major Appliances Priced $0 - $499 6 Years From Date of Purchase $119.95
WAR-REG Major Appliances Priced $500 - $1499 6 Years From Date of Purchase $134.95
WAR-MID Major Appliances Priced $1500- $3499 6 Years From Date of Purchase $169.95
WAR-HIGH Major Appliances Priced $3500 + 6 Years From Date of Purchase $299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance Component Typical Cost Cost from Queen Appliance
Refrigerator Sealed System (Compressor, Condenser, & Evaporator) $600 FREE With Warranty
Washer (Top-Load) Transmission $400 FREE With Warranty
Washer (Front-Load) Motor $500 FREE With Warranty
Dryer (Gas/Electric) Motor $275 FREE With Warranty
Dishwasher Motor/Pump Assembly $275 FREE With Warranty
Electric Range Bake/Broil & Surface Elements $250 FREE With Warranty
Gas Range Sealed Gas Burners $250 FREE With Warranty
Gas Cooktop Sealed Gas Burners $250 FREE With Warranty
Glass Ceramic Cooktop Thermal Breakage Only $250 FREE With Warranty
Microwave Oven Magnetron Tube $250 FREE With Warranty
Freezer Compressor $600 FREE With Warranty

Service Contract Terms & Conditions

4.4

out of 5 (472 Reviews)

84% of reviewers recommend this product.

Does not dry well

4/17/2018

The dishwasher looks great and the interior space is nice. I start the dishwasher and return several days later to find loads of moisture in the dishwasher. It does not completely dry my dishes. I am scheduling a service appointment in hopes this can be resolved.

No, I do not recommend this product

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love it

4/17/2018

we purchased this a few months ago. i have an in home daycare and love all the features. i love the hidden controls so the children cant mess with them

Yes, I recommend this product

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Super quiet

4/16/2018

We have had this dishwasher for two months and are very pleased with it... Especially its quiet operation. And I love the third tray. At the top.

Yes, I recommend this product

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Great features

4/15/2018

Washed a ton of dishes. Gets my glasses really clean

Yes, I recommend this product

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Awesome

4/15/2018

I love this dish washer it is by far the quitest one I have ever owned and the bottle wash jets are awesome I ride and race cross country mountain bikes and use my fair shair of reusable water bottles those jets make it so easy I also love how I can run the dish washer and watch TV is the same area and not even notice it. So Happy

Yes, I recommend this product

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Dirty dishes

4/13/2018

After the dishwasher runs for over 2 hours the dishes dont seem clean. They have a terrible film and still have food on them. Ive tried different soaps such as Finish cascadeetc I have jet dry in and a jet dry basket Ive tried lemishine and still nothing.

No, I do not recommend this product

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Very Happy woith this Dishwasher

4/13/2018

We purchased this a couple of months ago and it has been great really quiet

Yes, I recommend this product

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It has worked yet without leaking

4/13/2018

I got it in November 2017 and it has never work with leaking.

No, I do not recommend this product

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Worst dishwasher ever

4/13/2018

We purchased all GE appliances for our new construction. Two days in our new home the dishwasher does not work so we call for service. After the necessary repairs we run the dishwasher for the 1st time 60 minutes into the cycle we have a large puddle of water all over our new wood floors. After cleaning up as well as possible the service tech comes back again in less than a week. The leak was from the faulty vent cap inside the door we need to wait for a new seal and vent cap. Parts should be available in 2 weeks. Im disappointed with the overall performance of this unit based on its price. Not worth the price

No, I do not recommend this product

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Nice dishwasher

4/12/2018

Works great so far. I havent noticed any funky smells and everything is always clean. Knife rack above top rack is useless. I put stuff in there and it didnt work. Other than that its great.

Yes, I recommend this product

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Finally a place for large knives and utensils

4/12/2018

I love the little extras bottle washers and the rack for large flatware...My only complaint is the fact that if things are adjustable the directions are not here but online and the installation manual is huge the directions are very short. i wish that the bottom rack had a little more flexibility. Just got it and i will have to go online to get more info. In general I love it and I am excited

Yes, I recommend this product

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Leaking pump.

4/11/2018

The unit was shipped in the winter with test water still in the pump. The unit also had a defective door lock. The installer said it needed to be replaced. The installer left the unit in place and ordered a replacement. The installer did not know the pump was also defective and left the water on. The pump had a slow leak and when I went down stairs the next day I found water damage to my lower level ceiling.

No, I do not recommend this product

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I love how quite it is

4/7/2018

We r so happy with this product we will always get GE

Yes, I recommend this product

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Great Features

4/6/2018

Very happy about how quiet this dishwasher is Love all the space

Yes, I recommend this product

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Wonderful features

4/5/2018

We bought this after our 12yo dishwasher decided it was done. Its so quiet and has so many great features.

Yes, I recommend this product

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Loving this dishwasher

4/4/2018

We installed this dishwasher in a house that had not previously had a dishwasher. It was fairly simple to install once we figured out everything that needed to be done. It has been a great addition to our home Very quiet even before we installed the insulation and kick plate at the bottom. Everything we have washed has come out incredibly clean even items that had some baked on residue The bottle jets are an excellent feature...cleaning sports bottles coffee carafes and other taller items that wouldnt normally get very clean otherwise. We would highly recommend this dishwasher

No, I do not recommend this product

Great features

4/3/2018

We have had this for 2 months now. Works great and I love the 3rd shelf for knives sbd littke medicine cups.

Yes, I recommend this product

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Love

4/1/2018

Love how quiet it is when it is running. Also the features is has to choose from.

Yes, I recommend this product

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GE Dishwasher

3/31/2018

We purchased new appliances for our kitchen in early 2018. The dishwasher is so quiet that it is hard to tell when it is running. The silverware receptacle keeps the silverware separated thus much more water circulation around the silverware. Dishes are always clean. The operators manual provides pointers as to how to load dishes for the best cleaning.

Yes, I recommend this product

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Very quiet

3/30/2018

We bought this for our new kitchen and are very pleased with it. This dishwasher is so quiet and does a very good job cleaning

Yes, I recommend this product

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Nice looking and easy to use

3/30/2018

Just got it. Looks nice with matching appliances and goes with any color kitchen

Yes, I recommend this product

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Best dishwasher ever

3/29/2018

Extremely quiet. Professional instalation. Love the dishwasher.

Yes, I recommend this product

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performance

3/27/2018

We have had GE dishwashers for over 50 years. Just bought this one in November 2017. This is by far the worst dishwasher we have ever had. It does not get dishes particularly bowls clean. It has not been used much as my wife became ill and died during the three months we owned it. I am about ready to talk to my appliance store about a new dishwasher once I am past the death.

No, I do not recommend this product

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Great dishwasher

3/27/2018

Love this quiet machine Does a great job. Looks good and the price was comparable to the others on the market.

Yes, I recommend this product

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Its ok...

3/26/2018

The dishwasher does the job. It washes the dishes and I dont have to. However we find it difficult to load. Bowls dont fit very well and there seems to be a lot of wasted space in the bottom.

No, I do not recommend this product

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Silent Did someone say Silent?

3/26/2018

Were so happy that we bought our GE dishwasher in Slate. We cannot hear it running even though we are in the adjoining room. We have an open floor plan.

Yes, I recommend this product

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Looks Great

3/24/2018

I have had this dishwasher for a couple of months now and have no problems with the dishes coming out clean for the most part. However I my plastic items including the black plastic inside the dishwasher always seems to have a soap film on them. I am using the products recommended by GE and I dont seem to have this same film on the glassware so not sure what is happening. Its a great looking dishwasher and runs fairly quiet - just hate this film thing going on.

No, I do not recommend this product

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Better than expected

3/23/2018

I was hesitant to switch from my Bosch which I really enjoyed. This one doesnt quite have the same loading capacity but it has some really neat features such as the bottle wash and does a great job. Most importantly I think its even quieter than the Bosch. Great product.

Yes, I recommend this product

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So Quiet

3/23/2018

Best Dishwasher we have ever owned We love this dishwasher

Yes, I recommend this product

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Very small inside has quit working after 4 weeks

3/21/2018

Unit has quit pumping water out of tub after 1 month of use probably less than 10 times used. Will see how warranty repair is and will let you know.

No, I do not recommend this product

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So quiet

3/21/2018

We replaced all the appliances in our kitchen. We love how quiet the dishwasher is You can be in the same room and not even know it is running. It feels a little smaller capacity than my last one and the configuration is taking some time to get used to but cleans really well Very happy with my purchase.

Yes, I recommend this product

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Super quiet Easy to use

3/20/2018

I bought this dishwasher for the low decibals and top mount controls. I have been very happy with the quietness and ease to use. It also has a third row top rack for silverware

Yes, I recommend this product

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Love it

3/20/2018

I am very satisfied with this product. I actually did not want the hidden buttons but this is the one I found in store that was GE and had a slate option to match my other new appliances. It is very quiet and pretty inside and out. I am fine with the hidden buttons now that I have gotten used to them. One thing I will say is that I tried the detergent pods that came with it and they dont completely dissolve. I used other pods in my old dishwasher and had the same problem. I thought it was the dishwasher but have now decided the pods are a waste of money. This dishwasher has worked great with liquid detergent.

Yes, I recommend this product

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Barely know its running

3/19/2018

We have one big living dining kitchen area so was a little concerned it might be too loud to run when watching tv etc. but this dishwasher is super quiet and appears to clean really well.

Yes, I recommend this product

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Impressive features

3/18/2018

Though installation was tougher due to low floor clearance results have been very pleasing. Only had it about 3 months but it gets great compliments by visitors to the house. Upper rack for utensils is the surprise most dont expect to see.

Yes, I recommend this product

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It is super quiet

3/17/2018

Love this dishwasher. Cleans the dishes wonderfully and best of all it is super quiet

Yes, I recommend this product

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Quiet

3/16/2018

Does a nice job cleaning dishes and is very quiet. Only complaint would be the rack adjustment is not as flexible as we would like.

Yes, I recommend this product

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Not so good

3/16/2018

Bottle washers only hold very short bottles. Bottom rack drops as it slides in making all the dishes roll out of their rack. And what on earth use is that stupid upper third rack for? Nothing thicker than a Tupperware lid fits in it.

No, I do not recommend this product

Fantastic features

3/14/2018

I just bought it and installed it. It out performs the one it replaced by far

Yes, I recommend this product

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Install extremely slow painful

3/13/2018

At 22:00 tonight I finally finished install. A full evening of 4.5-5.5hours of actual struggles to get it the line up just soo then the leveling was also very annoying as 1 of rear adjuster feet spun itself a long way up when compared with other 3 feet at the ~75 state of install. However the far-- away worst part was that dang drip-pan The insanity of not having the edges of this pan filed down for safety is not only silly but very painful as all get out Left hand has well over 20 of these drip-pan-created paper cuts. Its very frustration filling. I have replaced or moved reinstalled a good half-dozen dishwashers over the last decade this unit- by a galactic mile has been thee worst to install. Itll get its first load to handle tomorrow. BTW picture upload is an expo

No, I do not recommend this product

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Very quiet operations

3/13/2018

I bought this dishwasher several months ago I dont use it a lot often but I was very impressed with how quiet unit was when operating and also seems to do a very good job cleaning my dishes

No, I do not recommend this product

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Very quiet

3/13/2018

Love all of the room adjustable racks and various wash cycles

No, I do not recommend this product

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Ok purchase.

3/13/2018

The curcuit board short circuited twice. It needs to be fixed again.

Yes, I recommend this product

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First one was defective but the replacement works

3/12/2018

The initial until leaked from the factory the repair and ultimate exchange process was easy to navigate via the website the technician did a less than stellar job of ordering the replacement and the process took longer than necessary. That being said it is a wonderful unit quiet efficient and provides a lot of space.

Yes, I recommend this product

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Great Features Quiet

3/11/2018

Very happy with this choice I love the top rack bottle washers but most of all...this dishwasher is very quiet- sometimes I have to check to see that its even on. Cleans everything great

Yes, I recommend this product

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Color matches kitchen well.

3/9/2018

I chose the slate color to match my other GE appliances. So far it is working fine. It is fairly quiet but a little noisier than I expected from its decibel rating.

Yes, I recommend this product

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Doesnt show smudges

3/9/2018

Super quiet operation good looks the racks are a bit smaller than my old dishwasher

Yes, I recommend this product

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dishwasher

3/8/2018

Very quiet and does a great job. I purchased the slate color and it s a great change in color. Have had many compliments on the color.

Yes, I recommend this product

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quiet and many great features

3/8/2018

Bought this 4 months ago and very pleased with it.

Yes, I recommend this product

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LOVE LOVE LOVE THIS DISHWASHER

3/8/2018

Couldnt be happier. I love this dishwasher. Works great can customize set-up and settings. LOVE slate its so much easier to clean and doesnt get fingerprints like stainless. I highly recommend this dishwasher.

Yes, I recommend this product

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At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:

Dishwashers

Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).

Refrigerators

Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.

Removals

Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

  • All merchandise must be inspected and tested at the time of delivery.
  • Queen Appliance is not responsible for customer installation errors.
  • GOOD STOCK RETURNS
  • All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.
  • DEFECTIVE MERCHANDISE
  • If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.
  • DAMAGED MERCHANDISE
  • If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.
  • Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.
  • * Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
  • ** Examples of replaceable cosmetic parts include, but are not limited to:
    • Handles
    • Knobs
    • Panels
    • Feet/Leveling Legs
    • Escutcheon Plate/Panel
    • Toe Kick/Kick Plate
    • etc
  • *** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

  • BILLING TERMS AND CONDITIONS
  • Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
  • Online Orders: The balance of the invoice must be paid in full at the time of purchase.
  • In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
  • In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
  • Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.
  • STORAGE CHARGES
  • There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.
  • CREDIT CARD PAYMENT
  • We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.
  • FINANCING PAYMENT
  • We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
  • Apply Online Here: BrandSource Credit Application
  • CASH/CHECK PAYMENT
  • We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.
  • SALES TAX
  • We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.
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Bosch Kitchen Appliance Package

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4-Piece Bosch Kitchen Appliance Package Includes:
Counter-Depth Refrigerator B22CS80SNS, Dishwasher SHE68TL5UC, Gas Convection Range HGS7052U OR Electric Convection Range HES7052U, Convection Microwave HMV8051U. Retail Value: $6846

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Winner will be selected on Saturday, April 12, 2014 (12:00 Noon EST) at the Grand Opening of our new King of Prussia store location:
600 S. Henderson Road, King of Prussia, PA 19406

6 Reasons Why Queen Appliance Should Be Your Appliance Dealer
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About Us


Third Rack

Easily clean an entire flatware collection, knives and small utensils with an additional rack across the top of the dishwasher


Bottle Jets

Clean hard-to-reach areas inside tall items with up to 4 dedicated jets integrated into the upper rack that shower water deep inside for the ultimate clean


Easy touch adjustable upper rack with 2 Stem Safe shelves

Quickly adjust the upper rack 2 inches up or down to accommodate tall glassware and 10 1/2" plates with plenty of room in the bottom rack for large platters and cookie sheets


Piranha™ hard food disposer with removable filter

To ensure consistently clean items, this stainless steel blade rotates at 3,600 RPM to pulverize food particles and helps to prevent large particles from clogging the wash arms


Full-extension smooth-glide upper rack

Loading and unloading is smooth and simple with a durable rack that fully extends on ball bearings


Hidden vent with fan dry

Dishes dry quickly and efficiently with a fan that extracts moisture from the interior


Lower rack multi-position, fold-down tines

Configure racks to fit your dishes with adjustable loading options including multi-position, fold-down tines


Floor Protect

Uncommon leaks can be easily detected and contained


Wash zones

Wash a true half-load in either the upper or lower rack without sacrificing cycles and options available on a full wash


45 dBA

Ultra-quiet operation creates a peaceful kitchen environment even as it delivers powerful wash performance


Black pearl racks with ball tip tines

Offers durability and secures dishes

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