Quick Specs

Appearance

Type: Refrigerator

Style: Freestanding

Has Freezer: Yes

Configuration: French Door Refrigerator

Dimensions

Width: 35 3/4"

Height: 69 7/8"

Depth: 31 1/4"

Features

Energy Star Rated: Yes

Capacity

Refrigerator Size: 22.2 (cu. ft.)

Icemaker: Yes

Dispenser: Yes

Counter Depth: Yes

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GE Cafe™ Series ENERGY STAR® 22.2 Cu. Ft. Counter-Depth French-Door Refrigerator with Keurig® K-Cup® Brewing System

Model # CYE22USHSS

4.1 out of 5 (125 Reviews)

Regular Price $3,630

Our Price $3,266.10

After Applicable Rebates

Our Price

$3,266.10

Savings: $363.90 (11%)

PRICE MATCH GUARANTEE
Want More Info?What prices will we match?
Any price from a brick-and-mortar, local competitor. Must be validated in writing by providing an online URL or by submitting an invoice/quote from the competitor to your sales associate. Does not apply to limited quantity / limited special timing, close out, open box, used, refurbished or scratch & dent items. Price match is after any delivery, installation, and extended warranty charges and is before any applicable taxes. Must be submitted prior to delivery and the competitor's price must be valid at the time of submission.

AFTER APPLICABLE REBATES

VISIT YOUR LOCAL SHOWROOM
Why?Why should you visit your local showroom?
The price shown above is restricted by the manufacturer's current "Minimum Advertised Price". There may be additional promotions and/or rebates that are available in-store. An expert sales associate is available to make sure you purchase your product during the best promotional time window to guarantee the best possible price.

Payment Methods:

Add to cart

Why Request an E-Price?Why Request an E-Price?
Prices change frequently as manufacturer's have consistenly changing promotional periods. Check with our expert sales associates to validate when this pricing promotion officially ends or if there is a new promotion worth waiting for!

Overview
Specifications
Rebates
Warranty
Reviews
Delivery
Documents
Return Policy
Billing

Counter-depth design

Offers a built-in look by fitting nearly flush with surrounding cabinetry

Keurig® K-cup® brewing system

The unexpected convenience of hot single serve brewing at your fridge

Hot Water Scheduling

Have hot water waiting for you any time of day. Just schedule hot water through the GE Kitchen App, and enjoy ultimate convenience

Hot water dispenser

Lets you choose your own temperature or from one of the 4 pre-programmed settings to simplify hot food and drink preparation

Precise Fill setting

Dispenses filtered water in accurate measurements for easy food and drink preparation

Full-width, electronic temperature-controlled drawer with colored LED lights

3 accurate settings deliver the optimal temperature for your favorite foods, while colored lights indicate the chosen setting

TwinChill™ evaporators

Separate climates in the fresh food and freezer sections help keep foods fresh

Showcase LED lighting

Positioned throughout the interior and under fresh food doors to spotlight foods inside the refrigerator and in the freezer

WiFi Connect

Use your voice to control your refrigerator to heat up water for coffee and tea, or to turn on TurboCool to restore the ideal temperature after frequent door openings

Stainless steel Cafe™ dispenser with pullout tray

Offers professional style and an extra-tall dispenser to easily fill large containers

Drop-down tray

Allows for extra door storage when you need it and tucks away when you don't

Color LCD screen with photo upload

Add a personal touch when you upload photos to the color LCD display from your flash drive

Advanced water filtration uses RPWFE replacement filter

Reduces trace pharmaceuticals from water and ice* (* Removes 98% of ibuprofen, atenolol, fluoxetine, progesterone and trimethoprim. These pharmaceuticals are not necessarily in all users' water)

Features:

Counter-depth design
Keurig® K-cup® brewing system
Hot Water Scheduling
Hot water dispenser
Precise Fill setting
Full-width, electronic temperature-controlled drawer with colored LED lights
TwinChill evaporators
Showcase LED lighting
WiFi Connect

From the Manufacturer

Interactive Tour

Videos

CAPACITY
Total Capacity (cubic feet)	22.2
Fresh Food Capacity	15.06
Freezer Capacity	7.16
FILTER
App Filter - Capacity	Refer Large (20-24 cu. ft.)
App Filter - Autofill	No
App Filter - Hot Water	Yes
App Filter - Product Type	Refer French Door
App Filter - WiFi Connect	Built-In
App Filter - Dispenser	Yes
App Filter - Icemaker	Yes
APPEARANCE
Dispenser Color	Stainless Steel
Handle	Cafe™
Counter-Depth Design	Yes
Handle Color	Stainless Steel
Exterior Design	Flat Doors
Hidden Door Hinge(s)	Yes
Textured Steel Case	Case Only - Dark Gray
Color Appearance	Stainless Steel
Door Stops	Yes
Door Swing	Hinges on Left & Right
WARRANTY
Warranty Notes	See written warranty for full details
Parts Warranty	Limited 1-year entire appliance Limited 5-year sealed refrigerating system
Labor Warranty	Limited 1-year entire appliance Limited 5-year sealed refrigerating system
POWER / RATINGS
Volts/Hertz/Amps	120V ; 60Hz ; 15A
WEIGHTS & DIMENSIONS
Net Weight	365.0
Case Depth Without Door	24.375
Side Air Clearances	0.125
Depth Without Handle	30.25
Overall Depth	31.25
Top Air Clearances	1.0
Back Air Clearances	2.0
Height to Top of Case	69.0
Overall Width	35.75
Overall Height	69.875
Width w/Door Open 90 Degrees Incl. Handle	44.75
Approximate Shipping Weight	398.0
Depth with Door Open 90°	43.375
FEATURES
Filter Location	Left wall
Icemaker	Space Saving Ice
Dispenser Features	Door Alarm Hot Water LCD Screen Controls LED Dispenser Light Precise Fill Single Serve K-cup USB Port for Photo Upload Water Filter Indicator Light
Fresh Food Features	Deli Pan Showcase LED Lighting (7)
WiFi Connect	Built-In
Freezer Features	Interior Lighting - Showcase LED (2) Turbo Freeze
Connected Capabilities	Amazon Alexa IFTTT The Google Assistant
Configuration	French Door
Temperature Management System	TwinChill™ Evaporators
Leveling System	2 Front Leveling Legs
Fresh Food Door Features	Dairy Compartment Drop Down Tray
Temperature Management Features	Turbo Cool setting
Defrost Type	Frost Guard
Fresh Food Cabinet Shelves	1 Quick Space Shelf 3 Spill Proof 4 Split Adjustable; 1 Full-Width 5 Total - Glass with Silver Trim
Control Type	External Touch Color LCD
Fresh Food Door Bins	2 Adjustable 3 with Gallon Storage 6 Total (4 Stainless Steel Design)
Exterior Style	Counter-Depth
Water Filtration	Advanced Filtration System (RPWFE) Removes Pharmaceuticals Water Filter Indicator Light
Freezer Storage Baskets	2 Full-Width
Freezer Door Bins	1 Tilt-Out
Fresh Food Cabinet Drawers	1 Full-Width, Adjustable Temperature with LED Light 2 Adjustable Humidity Drawers 3 Total
Dispenser	Cubes, Crushed Ice and Water Large Stainless Steel
Performance Features	Easily Removable Door Gaskets Sabbath Mode Capable

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

This product includes the basic manufacturer's warranty (1 year parts/labor).

10 Year Extended Warranty Plans Include Both:

6 Year Full Coverage
(Parts & Labor)

BONUS 4 Year Major Component
(Parts & Labor)

Why Protect Your Investment With An Extended Warranty?

All of our major appliances include at least a 1 year manufacturer's warranty that covers all parts and labor during this period. Unfortunately, our customer service department is on the phone all day long regarding service calls for appliances that are just a few years old. We only sell high-quality appliances, but it's the unfortunate nature of current appliances that any computerized machine with electronic parts has a chance of needing service. In order to provide the best customer service possible, we highly recommend purchasing one of our heavily discounted extended warranty options. These plans will pay for themselves in just a fraction of one service call and are recommended to even our closest family, friends, and customers. In the event of service trouble, we hope you'll call us directly so we can point you in the right direction and stay with you throughout the whole process. It is important to us that you receive the most prompt and reliable service possible. This is one of the best reasons to buy from our family business.

Which Company Provides this Extended Warranty?

Consumer Priority Service (CPS) provides this Extended Warranty. They are a national company that provides warranties for hundreds of appliance dealers across the country. You can rest assured that this company is not going anywhere and that you will be covered completely through the duration of your plan.

Who Services The Appliance During The Warranty?

During the manufacturer's warranty, the manufacturer will be responsible for sending a local authorized service technician to your home (some manufacturer's have their own factory service, others will use local independent servicers). During the Extended Warranty portion, the Extended Warranty company will find you a local authorized service technician to come to your home. If you have a prefered service company, as long as they are authorized on that particular brand of appliance, you can usually use any company you request. Bottom line: you are protected no matter where you are in the country. If you move, the warranty follows the product. You can even transfer ownership of the warranty to a new owner in just a few minute phone call.

Who Do I Call For Service?

To start, you can always call us. This way, you don't need to remember all of the details. We will point you in the right direction. To cut-out the middle man, during the manufacturer's warranty (usually the first year), you can call the manufacturer directly. During the extended warranty portion, call CPS directly for fast approval. CPS can be reached at 1-800-905-0443, e-mailed at info@cpscentral.com, or found at www.cpsCentral.com.

10 Year Extended Warranty - Consumer Priority Service (CPS)

6 Year Full Coverage - All Parts & Labor and Major Appliances

While we at Queen Appliance Wholesale only sell high quality goods, we know that occasionally machines may need servicing. Our Extended Warranty policy will assist you with a factory authorized repair person at any time free of charge, regardless of the brand.

A typical service call today without an Extended Warranty would consist of: Trip Charge $70–90, Labor $70–90/hr, Parts $80–350, averaging $375. The first 6 years of this program covers all parts and labor with no hidden charges including no deductible and is unlimited in terms of quantity of service calls (now that's definitely peace of mind)!!!

With an Extended Warranty through CPS there are no hidden costs. No deductibles. If the covered product needs service after the manufacturer's warranty expires, call the toll-free number and they will assist you.

Benefits:

No Lemon Guarantee
$250 Food Spoilage Protection Per Repair
Power Surge Protection
Covers All Functional Parts and Labor
No Hidden Costs or Deductibles
Unlimited Service Calls
Transferable Coverage
Nationwide Service
And if we can't fix it, we'll replace it at NO EXTRA CHARGE

Pricing Including BONUS 4 Year Major Component Warranty (10 Years Total):

Code	Plan	Description	Price
WAR-LOW	Major Appliances Priced $0 - $499	6 Years From Date of Purchase	$119.95
WAR-REG	Major Appliances Priced $500 - $1499	6 Years From Date of Purchase	$134.95
WAR-MID	Major Appliances Priced $1500- $3499	6 Years From Date of Purchase	$169.95
WAR-HIGH	Major Appliances Priced $3500 +	6 Years From Date of Purchase	$299.95

4 Year Major Component Warranty BONUS Included

PLUS 4 Year Major Component Coverage (Parts and Labor) - Reference Table

Covers Parts & Labor To Repair The Major Component For Extra 4 Years

Appliance	Component	Typical Cost	Cost from Queen Appliance
Refrigerator	Sealed System (Compressor, Condenser, & Evaporator)	$600	FREE With Warranty
Washer (Top-Load)	Transmission	$400	FREE With Warranty
Washer (Front-Load)	Motor	$500	FREE With Warranty
Dryer (Gas/Electric)	Motor	$275	FREE With Warranty
Dishwasher	Motor/Pump Assembly	$275	FREE With Warranty
Electric Range	Bake/Broil & Surface Elements	$250	FREE With Warranty
Gas Range	Sealed Gas Burners	$250	FREE With Warranty
Gas Cooktop	Sealed Gas Burners	$250	FREE With Warranty
Glass Ceramic Cooktop	Thermal Breakage Only	$250	FREE With Warranty
Microwave Oven	Magnetron Tube	$250	FREE With Warranty
Freezer	Compressor	$600	FREE With Warranty

Service Contract Terms & Conditions

4.1

out of 5 (125 Reviews)

78% of reviewers recommend this product.

Very Disappointed

12/28/2018

The freezer keeps frosting over. We had to first replace the freezer door because it had a defect. Then we had to replace the gasket twice around the freezer door and it is still forming ice around the inside.

No, I do not recommend this product

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Works as advertised not happy with a few things

12/24/2018

Im in the middle of the road on this refrigerator. Dont like the fact I need internet to warm the water so I can make a cup of tea. It really should work on my local network without internet access Some screws were not complety screwed in and are sticking out on the bottom portion of the fridge. Blue protective film was placed on the fridge then other parts installed making it really difficult to remove. Door leaks water after making hot beverages condensation maybe causing this?

No, I do not recommend this product

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So Far So Good

12/22/2018

Bought this counter depth refrigerator a week ago to replace a cafe series non-counter depth refrigerator. This has the nice looks of the cafe series matching our other appliances. The water dispenser is taller than all others we considered which fits our water bottles. The Keurig is a nice touch although we havent used yet. The fan motor seemed a bit loud the first couple of days but seems to be breaking in.

Yes, I recommend this product

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Would give it 5 stars but...

12/20/2018

So far so good. Its a great refrigerator fun to use and we do love the Keurig and hot water features. It would get a 5 star review if we had received a Keurig pod adapter so that we can use our own ground coffee but one wasnt in the start-up package and off the shelf adapters dont fit.

Yes, I recommend this product

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My Dream Fridge

12/20/2018

I love the clean lines of this fridge the many water features that allow you to make tea iced or hot. The bins are big sizes and easy to open. For me the freezer could be slightly smaller and put more room back in the fridge but overall this is working for our famil of four.

Yes, I recommend this product

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Good looking appliance. Works well.

12/17/2018

I had a little trouble with the Kuerig but got that problem fixed so now I can have that cup of coffee ready when I walk into the kitchen. SO COOL Love that feature

Yes, I recommend this product

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The condenser condensation drips onto the floor

12/14/2018

I got this in a very high end house - and soon found that there was water on the floor - not a leak from the water system but dripping from the cooling system. Very frustrating.

No, I do not recommend this product

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Good refrigerator

12/13/2018

Keurig is very usefull. Not the most attractive and would like to see more fresh produce capabilities

Yes, I recommend this product

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Loving it but....

12/13/2018

Weve had the fridge for 6 months and its Fit all our needs for its size. Which was a concern being a counter depth. Only issues we ran into was the ice maker jams quite often. As well as the Keurig attachment can be messy.

Yes, I recommend this product

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Love the Keurig feature the rest is lackluster.

12/13/2018

The keurig feature gets used at least 3x a day. It works great. We have ice build up in our freezer despite checking the seal which looks fine. The contents in our fridge are always sweaty again the seal looks ok. The ice cubes in the ice machine freeze together forming one mega cube which doesnt come out the dispenser.

No, I do not recommend this product

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This is it

12/11/2018

This fridge is wonderful period We use the Keurig/hotwater dispenser far more than I ever thought we would. The convenience is spot on. Paired with the Cafe App and Alexa it goes above and beyond. Shipping arrived fast and right on time. The hooked up the water lines and the anti-tip protection in minutes. Do yourself a favor and treat yourself

Yes, I recommend this product

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Buy it

12/10/2018

We purchased our home a little over a month ago and this refrigerator came with it The features are to die for You can make your coffee heat water for tea or anything you would need and know how much water you are drinking in a day The features go on and on AND ON

Yes, I recommend this product

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GREAT WATER/ICE DISPENSING SYSTEM

12/10/2018

We LOVE this refrig one thing we wish was different is the one large deli/cheese drawer... wish it were two bc u have to open both doors to access the drawer Otherwise LOVE all of it also have the Keurig add-on

No, I do not recommend this product

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Wonderful Refrigerator

12/7/2018

We bought this Refrigerator as we upgraded our historic homes kitchen. Has been amazing allowing for a beautiful look matching all Cafe Appliances not to mention the hot water feature for a quick cup of tea. We are beyond happy with this purchase.

Yes, I recommend this product

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Horrible

12/3/2018

We bought this a little over a year ago. As soon as the warranty went so did the parts on this refrigerator. The fan and than the LCD screen display. Never would buy another GE apliance

No, I do not recommend this product

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Great design and appearance

11/25/2018

Nice looking refrigerator However noisier than the 2006 25ft refrigerator that it replaced. The compressor has a hum which is annoying. I feel GE needs to review their design.

No, I do not recommend this product

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Works fine but a bit noisy

11/17/2018

The Kurig feature is great and the ICE and water handy with the informational screen. There is a hum when the compressor runs which the 2006 25 cu ft GE I replaced did not have. The water is colder that the older GE we replaced because of kitchen remodeling

No, I do not recommend this product

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I love the look

11/4/2018

The kurig coffee make is so unique and all my friends are amazed

Yes, I recommend this product

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Cool features

10/17/2018

I LOVE this fridge The hot water dispenser saves me from having to wash a pot for soups and making tea. Love the easy to use Keurig insert to make coffee. Saves space on countertop not having an ugly coffee pot to set out.

Yes, I recommend this product

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Best Fridge

10/17/2018

I bought this fridge online and did not see it until it was delivered. Im in love with it We got it to match our other GE Profile appliances and were so glad we went with this one Love the attached Keurig and the French doors. Lots of space for the counter depth. Very happy with my purchase

Yes, I recommend this product

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I love it

9/30/2018

Nice features good service.. you pay for what you get ..

Yes, I recommend this product

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Excellent layout and features

9/25/2018

We are so happy with our purchase. Straight forward easy to use features

Yes, I recommend this product

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2 issues so far

9/20/2018

the first day it arrive the hot water function leaks water not to say coffee function I always see lots of water on my floor from time to time. I spend hundreds more dollars to buy this function never works. After 1.5 year the lower level of the freezer does not work all my food hundreds dollars became bad Also there was a long story that the delivery date was delayed again and again

No, I do not recommend this product

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Amazing sorcery

9/17/2018

Coffee made by my fridge. LOVE IT What will they think of next?

Yes, I recommend this product

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Just got it

9/10/2018

Aesthetically pleasing. Lots of well lit room inside. Love the Keurig ... less counter clutter. Fridge guides you through any of its high tech abilities vocally.

Yes, I recommend this product

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My wife is happy at last

9/8/2018

After listing to a year of comlaints about the old refrig we finally decided on a new one. Could not be more pleased with both the price and the features.

Yes, I recommend this product

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Great features

9/7/2018

Great fridge with good features. Glad I bought it.

Yes, I recommend this product

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Great fridge

9/4/2018

I love this fridge. The keurig is great and its just the right size for our counter depth. The only drawback is how slow the water comes out - but otherwise Im a happy customer

Yes, I recommend this product

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Dont care for the freezer on bottom

9/2/2018

It doesnt organize well. Things are tight in the freezer. Ice maker not part of freezer and is too small.

No, I do not recommend this product

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Fits my family

9/1/2018

Had it about 3 months now and it gets the job done We enjoy the extra up to date features also like the keurig and measured fill.

Yes, I recommend this product

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Great Features

9/1/2018

We bought this refrigerator when we built our new house and have loved it. The Keurig in the refrigerator door saves so much counter-top space. The only downfall is that you have to use the round k-cups and are unable to use a k-cup adapter. Other than that this is a perfect refrigerator for my family. I even have a notification on my phone if one of the kids accidentally leaves the freezer door open

Yes, I recommend this product

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great fridge

8/31/2018

Weve been thrilled with our GE Cafe Series fridge thus far - it is very spacious and weve loved having the keurig attachment for that last minute cup of coffee on a whim

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Great refrigerator

8/30/2018

We have had the new fridge for a few months now and Love it tons.

Yes, I recommend this product

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Runs great attractive to look at love the kureg

8/30/2018

We looked at several other options but GE came out as Best Buy for the options we wanted.

Yes, I recommend this product

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Keurig in door

8/30/2018

Soooo excited about this fridge Cant say enough good things Keurig in door works fantastic and freed up counter space. My countertop Keurig is now at my office

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i LIKE THE FEATURES

8/30/2018

I like the temperature and humidity control features and the ease of using the water /ice function. The temperature and lighting inside are really great.

Yes, I recommend this product

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The cafe is nice but it makes the door to wide

8/30/2018

The cafe is nice but it leaks water so we have to keep a cup in the cafe. The bottom handle to the freezer came off one side and bent the door. The cafe door is so thick we cant open it all the against the wall. But otherwise its a good refrigerator.

No, I do not recommend this product

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Just like the poducts

8/30/2018

I had a LG that died on me after 2 yeras went out and bought the GE

Yes, I recommend this product

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Really nice looking

8/30/2018

I purchased this refrigerator in a package with my remodeling of my kitchen. It has awesome features You can set it to have your coffee ready to be made in the morning when you get up And you can do that from anywhere As it is Bluetooth to your phone

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Great product

8/30/2018

We bought it 2 months ago and we love it. The features are great and it looks great too.

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Love the freezer

8/30/2018

I had thought I would clear my kitchen counter of my keurig machine with this model but it takes an exceptionally long time for the water to heat from a chilled temperature. I would still buy it again however. I love that I can start the coffee maker from my cell phone. The App for this product is excellent.

Yes, I recommend this product

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Great Fridge

8/30/2018

This fridge has exceeded my expectations. Great looking and features are better than competitors.

Yes, I recommend this product

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Its alright

8/29/2018

Its ok has good stuff and bad stuff just average. Would not by another one.

No, I do not recommend this product

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Great great great fridge... just love it...

8/29/2018

replaced a larger fridge at my cabin. Just love it. Plenty big but not imposing love all the features it has and will replace other fridges with same when they go out. Very happy with it. .. who would have thought a fridge could be exciting again +++

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Great idea keurog built-in

8/26/2018

No more another kitchen counter item for coffee/tea making machine. Save the space and convenience for making a cup or many right where you want it from fresh water filtered like you expect it to be. Down side I wish the product will allow you to open the 2nd panel door while pouring water or heating up for coffee without disrupting the convenience it should give you.

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Could be better

8/25/2018

The inside must have gotten wet from a spill because the fake silver trim on one of the crisper drawers got distorted. very disappointed for the price of the fridge.

No, I do not recommend this product

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big and easy

8/21/2018

Love this fridge Big easy to use the kureg function.

Yes, I recommend this product

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Love this fridge

7/15/2018

This fridge is the best fridge Ive ever owned We love it

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Love Keurig cup feature

6/20/2018

Love the look of our new refrigerator. Has the Keurig cup feature which is really cool and eliminates having a big Keurig Coffee machine sitting on counter top.

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Wow what a refrigerator

6/19/2018

We just received our refrigerator yesterday and have been reading all the printed material since then. Today I had my first cup of coffee from the Keurig brewing system and it was great. We cant believe how much room there is in the fridge and freezer. There are a couple things that I wish I had. First the automatic fill button where you just put your cup down and it automatically knows how much water is needed to fill the cup not like the precise fill that you have to push the paddle to get the water and to select the cups/oz. you need. The doors are alot wider than our old side by side and therefore the refrigerator sticks out alot more than our old counter depth one. Be sure to check out the specs before purchasing. I cant wait to try all the options and uploading pictures. This is very entertaining

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At Queen Appliance we only offer 'white-glove' delivery services, so you never have to worry about additional charges to put a product in place, carry up stairs, or hook up hoses, water lines, and power chords. Installation charges do apply for built-in or gas appliances, but we will always be drastically less expensive than hiring an electrician or plumber! Call a Sales Associate to verify delivery and installation charges.

In addition, many of our appliances include rebates to cover the cost of delivery and even installation! Speak to a sales associate for more information on specific delivery and installation charges.

Queen's Premium Delivery Service

While most of our competitors sub-contract their delivery services, we take pride in quality control and protection of your appliances and property. Not only can we better accommodate specific customer needs, but we guarantee professionalism throughout each of our deliveries and patience with all of our customers.

We may sell a lot of scratched & dented appliances, but we take great pride in the fact that we do not CREATE our own Scratch & Dent merchandise.

Measure Dimensions

Queen will always take responsibility for mistakes that we make; however taking proper measurements at home is the responsibility of the customer. Do not forget to measure doorways, any space that the appliance must travel through to get to its destination, as well as the final installation place. We can provide cut sheets and detailed specs for all of our appliances, so check with your sales- person. Unfortunately, if returns happen due to a customer's negligence to measure properly, we must charge a 20% restocking fee to cover our costs and re-sell an unboxed piece. If desired, our drivers can come out to measure ahead of time for a small fee. Please note: We do not remove door molding or cut any cabinetry.

Delivery Time Windows

We understand that all customers have jobs and personal obligations, which is why we are committed to giving you a 2-3 hour time window for your delivery. Never should you have to wait around all day for a delivery, as with much of our competition. Please understand that we must route the truck geographically, so any special delivery time requests will be taken very seriously but can never be guaranteed. Your time window will be set the evening before and you will receive it through a phone call from our Phoenixville branch. If you have not received your time window by 7:30 pm, please call 610-933-2900 (Option 2 for Retail Sales) and check with a Sales Associate.

Directions and Cross Streets

Your salesperson is responsible for asking all the necessary details to get your new appliances to your home, however if they forget to ask for the nearest cross street please call and let them know. GPS and online maps are not always accurate, so the nearest cross street and any directions or details that you feel will help them are greatly appreciated and necessary for our drivers (i.e. low bridges, unmarked roads, landmarks, etc.).

Standard Installations

If our delivery team deems any installation as 'non-standard' they will require your approval and signature before proceeding. In addition, an additional fee may be charged depending on the nature of the situation to compensate for additional time spent and materials used, similar to working with any other contractor. 'Non-standard' installations include, but are not limited to, the following scenarios:

Dishwashers

Flooring that is raised or built on top of a pre-existing floor makes dishwasher installations very difficult. Cutting off legs of the old dishwasher may be required for removal, but will only be performed with your authorization and signature. There is no guarantee that your dishwasher can be installed if your floor is raised too high, so please discuss this possibility with your salesperson so you can purchase a dishwasher that has more flexibility for your particular installation needs. If a dishwasher installation is beyond the scope of our trained professionals, we might insist on refunding your delivery fee and leaving the project for your own contractor. As a conscientious delivery crew, we always choose to error on the side of protecting your property and avoiding a sloppy installation.

Gas Ranges and Dryers

Gas valves must be located in the appropriate position behind the appliance, as we cannot reposition or manipulate any gas line. We will not touch gas valves on the outside of the house and be responsible for restarting your pilot lights.

Electric Ranges and Dryers

Hardwiring ranges and dryers does not meet the required regulations. We come prepared with 3 prong ($19.95) and 4 prong receptacles ($29.95) which must be installed and will hang loose, but safely, behind the unit. This nominal fee is significantly less than hiring an electrician, so please cooperate with our installers who insist on following local code. Look behind your appliance...If there is a 220v outlet, there will be no additional charges. New cords must always be purchased (3 Prong - $12.95, 4 Prong - $16.95), even with a receptacle installation, as we never take the risk of using an old and possibly frayed cord.

Washing Machines

Old fill hoses can leak or burst. Queen insists on protecting your property by using only new hoses for every one of our washer installations. Some machines come with new rubber hoses, while many do not, so be prepared to purchase new rubber or stainless steel ones for a small fee. If you insist on using your old hoses, that is not a problem, however we will only put the unit in place and you must sign and indicate that you will be hooking up the hoses yourself. 5 foot fill hoses are always used, which is longer than the standard 4 foot; however some tight spaces require longer fill hoses and drain hose extensions for a small fee (i.e. laundry centers).

Refrigerators

Refrigerator water lines can only be connected to copper tubing (no charge for install) or via poly line to a shut-off valve behind the refrigerator (small fee for materials). The installers can run a new water line with copper tubing for $79.95.

Inclement Weather

Please understand that our hard-working delivery crew cannot control inclement weather and traffic conditions. If emergencies arise you will be notified and rescheduling arrangements will be made to the best of our abilities. Completing all of our deliveries is a commitment we always keep, and we never intend to inconvenience any of our customers.

Scratch & Dent Appliances

Since Scratch & Dent appliances have pre-existing damage, please make sure to fill out a damage detail form with your salesperson. Our drivers take great pride in protecting your purchases, one of the main reasons we do not sub-contract our delivery team.

Removals

Removals of old appliances are $5 for each piece ($15 for Refrigerators) or can be taken outside for your bulk trash pickup at no charge.

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All merchandise must be inspected and tested at the time of delivery.
Queen Appliance is not responsible for customer installation errors.

GOOD STOCK RETURNS
All dimensions must be approved for all major appliances. All no-fit and good stock returns will be charged a 20% restocking fee plus a re-delivery charge, if applicable. Merchandise must be in its original condition and include all original packing materials, accessories, product manuals and warranty cards. There will be no refund for labor, delivery and/or installation services for good stock returns.

DEFECTIVE MERCHANDISE
If you receive a product that is functionally defective upon delivery you must contact your sales associate within 72 hours for an exchange*. After this period, the manufacturer requires in-home service. If the appliance is deemed non-repairable by the manufacturer it will be replaced in accordance with their individual service/return policies.

DAMAGED MERCHANDISE
If you receive a cartoned product that is cosmetically damaged and the part is not replaceable** you must contact your sales associate within 72 hours for an exchange***. After this period, the manufacturer does not authorize damage returns. If you receive a product that is cosmetically damaged and the part is replaceable**, you have 14 days from the time of delivery to request a replacement part at no charge.

Queen Appliance reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason. In rare cases, some appliances are non-returnable.

* Scratch & Dent appliances and Special Buy items are often one of a kind and sold at significant discounts, therefore if no exact replacement model is available you may apply the credit for that appliance toward a different model. Queen Appliance will always work to provide the best value possible, however any difference in product price is the responsibility of the customer.
** Examples of replaceable cosmetic parts include, but are not limited to:
- Handles
- Knobs
- Panels
- Feet/Leveling Legs
- Escutcheon Plate/Panel
- Toe Kick/Kick Plate
- etc
*** Scratch & Dent and other unboxed items are subject to the agreement at the time of sale. Customer must sign that the appliance arrived in the same condition that it was purchased. If any additional damage is noticed, please contact your sales associate immediately at the time of delivery. Returns after the time of delivery are subject to a re-delivery fee. Damage returns will not be authorized after 72 hours, although replacement parts can be ordered up to 14 days from the time of delivery. Queen Appliance reserves the right to determine if a cosmetic part is to be replaced or if the product should be returned instead.

BILLING TERMS AND CONDITIONS
Payments are to be made to Queen Appliance without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement.
Online Orders: The balance of the invoice must be paid in full at the time of purchase.
In-Store / Phone Orders (Factory-Direct / New In Box Orders): A deposit of 50% of the invoice price must be paid when placing an order, in order for us to place the order with the vendor. The remaining balance of 50% must be paid within 15 days or at the time of delivery (whichever comes sooner).
In-Store / Phone Orders (Open Box / One-Of-A-Kind): A deposit of 5% of the item price must be paid when placing an order, in order to temporarily hold the product for 15 days maximum. An additional 45% deposit must be made within the first 15 day period (bringing the deposit total to 50%), in order to continue to hold the product. The product must be paid in full within 30 days from placing the order or at the time of delivery (whichever comes sooner).
Should these terms not be met, we reserve the right to cancel your order and release any product holds at our discretion. A full refund for all deposits made will be provided back to you via the original payment method used.

STORAGE CHARGES
There are no storage charges for items held in our warehouse as long as the item is paid in accordance with the Billing Terms and Conditions listed above.

CREDIT CARD PAYMENT
We accept the following credit card payment methods: Visa, MasterCard, American Express, Discover.

FINANCING PAYMENT
We offer free 6 months financing (0% Interest) via a BrandSource Credit Card pending credit approval by Citibank. 12 Month Financing is available during certain promotional time windows. Contact your local showroom for more information. Online purchases do not qualify.
Apply Online Here: BrandSource Credit Application

CASH/CHECK PAYMENT
We accept cash/check payment in-store only. Checks must clear our bank account before any product may be picked up or left on-site at delivery.

SALES TAX
We are responsible for collecting sales tax in the state of Pennsylvania. It is the customer's responsibility to declare and pay any applicable sales or use taxes for items delivered outside of Pennsylvania.

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